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Well, I began my career in claims in 2004 when I was hired as a file clerk and eventually worked my way up to a claim’s assistant, claims examiner, senior claims examiner into a Claims Supervisor since 2015. I'm a classic claims story about coming into the claims industry knowing nothing about claims, working hard and working my way up the ranks.

Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills.

Enterprise Technology & Operations Executive with 23+ years of experience leading software delivery, digital transformation, and cross-functional operational strategy across healthcare IT, fintech, supply chain, and consulting environments. Proven record of aligning executive vision with scalable technical execution, driving Agile maturity, modernizing PMOs, and delivering distributed cloud-based platforms. Recognized for building high performing teams, strengthening accountability, and improving enterprise transparency while increasing revenue and reducing operational spend.

Results-driven Restaurant Worker with strong cash handling proficiency and a focus on operational efficiency. Recognized for resolving customer complaints and maintaining high standards of food safety and cleanliness.

Dynamic retail sales associate with proven expertise at Bass Pro Shops, excelling in customer service and teamwork. Recognized for enhancing product displays and driving sales through effective communication and problem-solving. Skilled in multitasking and operating point-of-sale systems, ensuring efficient transactions and a superior shopping experience.

Dynamic intern with hands-on experience in industry-specific tasks at VDart Academy. Enhanced team efficiency by applying analytical problem-solving skills and fostering client relationships. Collaborated effectively, contributing to a 20% increase in project success rates. Proficient in technology orientation and product knowledge, driving innovation and positive outcomes.

Project manager with a strong track record , focusing on risk assessment and stakeholder engagement. Successfully delivered complex IT projects on schedule and within budget, leading to improved client satisfaction. Proficient in budget management, achieving notable cost efficiencies while fostering team collaboration.
I led large and medium size projects for Walmart, City of Maricopa, Kraft Heinz and others simultaneously, from initiation to completion.This included project scope, timelines, budget, and outcomes.
These projects were completed using Agile, or Waterfall methodologies or a hybrid of both to ensure that project milestones were met on time.


Worked directly with software development teams using KanBan tracking programs to ensure work was moving through the software development life cycle in a timely manner. This included bi-weekly stand up meetings to ensure work was completed on time for each stage of the life cycle.




Worked directly with stakeholders, charter sponsors, and cross functional teams to determine WBS for specific deliverables and associated task. Once this information was determined,based the RFP and SOW, I created executive summaries, and presentation decks using PowerPoint, Visio, and other tools to present this information in a logical progress manner for upper management.

In leading multiple projects simultaneously, regular meetings with all of the teams impacted by the project were held. Only the required teams were included on necessary communications utilizing emails, team meetings or instant messaging communication programs such as office teams. Leadership, project sponsors, and all impacted internal and external teams were updated using these tools as required.

For every project risk management, mitigation strategies, issue resolution and task dependency tracking were logged meticulously. This helps keep the project moving and alerts all teams when the project may be reaching a change in health designatednated by colors of green, yellow and red.

I have experience using mutiple tools to monitor project status. Smartsheets, MS Project, Jira, as well as the full suite of MS Office tools.

During the implementation of Walmart, Kraft-Heinz, and Fidelity Investments, I prepared a weekly executive summary that was sent directly to the CIO, SVP of IT, and the Senior Director of IT. This summary included high level statuses of green, yellow or red along any risk, mitigations, client temputure, and budget chanllenges.


During my tenor at Accredo Health, Medco PBM, Express PBM, and Sedgwick CMS, understanding regulatory compliance guidelines for HIPAA/HITECH,CMS,HHS and the OIG.

During my work as Sr. ITPM, I worked on implementing software that was utilized for clinical evaluations, storing required documentation in SIRS a document repository for sign offs from clinicians, to patient, insurance provider, completing full authorization in an automated environment. These EMR/EHR systems are vital to regulatory compliance and also allow patient, clinician, and insurer to access the needed documentation to deliver comprehensive care.


Every implementation involved coordination with call center, customer service, and contact center systems, such as call routing trees, and interactive phone lines.

During my tenure at each PBM and Sedgwick CMS I worked with Dr's of Pharmacy and other clinicians to ensure the systems they utilized were user friendly as part of our standard UAT testing.

I am familiar with Epic and Oracle Electronic Medical/Healthcare Record systems.

I am presently looking to secure a position with a progressive company, which will allow me the opportunity to utilize my skills and experience.

Results-driven catering server known for maintaining high standards of cleanliness and organization. Strong adaptability and attention to detail contribute to seamless event execution and exceptional customer experiences.

Real estate professional with experience in residential sales, investor-backed transactions, and institutional offer programs. Created and piloted an Offer Specialist program, sourcing and presenting competitive cash offers from institutional buyers while advising homeowners on optimal sale strategies. Skilled in deal analysis, market evaluation, and portfolio assessment, with a proven record of mentoring agents, building teams, and scaling real estate operations.

Compassionate and dedicated Licensed Practical Nurse with over 5 years of experience in providing high-quality patient care. Skilled in administering medications, monitoring vital signs, and collaborating with healthcare teams to enhance patient outcomes. Committed to continuous learning and delivering empathetic support to patients and families.


Dynamic Customer Support Associate with hands-on experience at Apptivo Software, delivering exceptional service across live chat, calls, and email. Skilled in CRM systems and G Suite tools, ensuring quick resolutions, seamless coordination, and accurate client management. Thrive in 24/7 rotational shifts, maintaining top-tier communication standards and driving outstanding customer satisfaction.

Seasoned professional with expertise in advanced call center technology, specializing in customer service and billing dispute resolution. Demonstrated success in coaching and leading teams, managing escalations, and improving agent performance. Proficient in scripting and documentation, with a strong focus on detail and exceptional client support.

Detail-oriented professional with extensive experience in production planning and cross-functional coordination. Known for strong customer focus and ability to analyze data trends to support strategic decision-making, ensuring high-quality outcomes and efficiency.

Pharmacien de formation avec 15 ans d'expertise au sein de leaders mondiaux (GSK, MSD, Sanofi). Expert en lancement de produits, gestion de gammes de haute spécialité (Neurologie, Cardiologie, Diabète) et Market Access (CNAM, PCT). Orienté résultats, j'allie rigueur scientifique et leadership terrain pour transformer les objectifs stratégiques en succès commerciaux.

Dynamic and empathetic professional with a proven ability to forge meaningful connections and provide exceptional support to clients. Possesses a comprehensive understanding of client assessment and resource coordination, complemented by outstanding communication and organizational skills. Dedicated to driving positive change through effective case management, consistently enhancing client outcomes and fostering lasting relationships. Passionate about leveraging expertise to empower individuals and contribute to overall well-being.

Dynamic volunteer with a proven track record at an NGO, excelling in community engagement and event organization. Leveraging strong interpersonal communication and leadership skills, I successfully enhanced local participation through clean-up initiatives, fostering teamwork and collaboration. Proficient in MS Office, I am dedicated to making a positive impact in every endeavor.

Dynamic manager with a proven track record at Private Care, excelling in team leadership and operations management. Enhanced customer satisfaction through effective dispute resolution and strategic planning. Committed to maximizing performance by mentoring team members and fostering a productive work environment. Strong decision-making skills drive successful outcomes.

College student with clinical and healthcare system experience, collaborating with healthcare professionals and medical sale representatives. Skilled in client onboarding, relationship building, and business management through AWhiteWeddings. Strong communication, critical thinking, and business acumen.

Personable and organized professional with strong multitasking skills and attention to detail. Well-versed in managing calendars and handling correspondence, proficient in office software and project management tools. Committed to enhancing productivity and streamlining administrative processes to support organizational goals.


Dedicated field service technician with over 8 years of experience in mechanical troubleshooting and preventive maintenance. Successfully trained junior technicians and improved equipment functionality, driving operational efficiency and customer satisfaction.

Skilled field service technician specializing in troubleshooting and repair of heavy equipment. Proven ability to enhance customer satisfaction through effective communication and efficient technical support.

Proactive leader in retail operations, skilled in training and motivating teams to achieve high performance. Known for implementing process improvements and maintaining a safe, organized work environment.
Retail management professional prepared to drive success in shopping center operations. Background includes managing large-scale retail environments, ensuring efficient operations, and fostering positive tenant relationships. Known for collaborative team leadership and adaptability to dynamic retail trends.

Results-driven worker focusing on enhancing patient mobility through effective communication, teamwork, and problem-solving. Committed to maintaining a safe therapeutic environment and fostering positive experiences for patients and healthcare providers alike.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Creative professional experienced in public art, mural work, and nonprofit arts education. Led youth art programming and produced commissioned artwork for local businesses while supporting marketing initiatives for small organizations. Connects artists, businesses, and community audiences through collaboration and effective communication. Aiming to contribute strategic insights and community perspectives as a member of ClearStory's Board of Directors.

Versatile music industry professional skilled in project management, marketing, and A&R relations. Successfully coordinated a large-scale live music showcase, fostering artist connections and enhancing overall audience experiences.

Dynamic professional with a proven track record in customer service and problem-solving, developed at American Trust Financial and the United States Army. Expertise in active listening and data entry drives success in high-pressure environments, enhancing customer satisfaction and loyalty through empathetic engagement and efficient dispute resolution. Adept at identifying client needs and delivering tailored solutions, consistently exceeding expectations and contributing to organizational growth. Committed to continuous improvement and leveraging skills to foster positive relationships and achieve strategic objectives.

Detail-oriented office management professional with expertise in scheduling, billing, and budget tracking. Successfully coordinated office operations to improve workflow and communication, driving exceptional service delivery and team efficiency.


Proven track record in customer service with expertise in client engagement strategies, data entry accuracy, and policy development. Committed to delivering high-quality service and enhancing customer satisfaction.

Dynamic and results-driven sales professional with a proven track record of exceeding targets and building strong client relationships.

Extensive experience in the hospitality industry combined with professional internship experience in sales and market analysis at Astec Industries. Proven track record of delivering exceptional customer service while also supporting business decisions through market research, data analysis, and sales reporting. Skilled in multitasking, problem-solving, and communicating insights in fast-paced environments.

Driven Surgical Technologist offering 1 years of experience in ambulatory and hospital settings. Well-versed in sports medicine, total joint replacement, general surgery and plastic surgery procedures. Proven leader and instrumental in developing new total joint replacement programs and educating staff on new policies, procedures, and equipment. Eager to take next career step with growing organization offering opportunities for professional development and advancement.

Motivated construction management student with knowledge of estimating, concrete take-offs, and building systems. Experienced with construction drawings, quantity takeoffs, and project coordination. Strong problem-solving skills and eager to contribute to construction projects while continuing to learn and grow in the industry.

People and operations leader with experience scaling a service-based organization from startup to $600K+ in revenue and 15+ employees. Partnered on full-cycle talent acquisition, workforce planning, SOP creation, employee relations, and performance management while overseeing daily operations, client delivery, and financial forecasting. Designed and implemented standardized operating procedures to improve efficiency, consistency, and scalability across teams. Known for aligning people strategy with operational execution to drive growth, accountability, and culture. Brings a data-informed, business-minded approach grounded in organizational psychology.

Dedicated Assistant Branch Manager experienced in enhancing branch operations and resolving customer issues. Achieved business objectives and exceeded customer expectations through effective staff training and commitment to service excellence. Focused on delivering value to both customers and the organization.

Accomplished professional with expertise in meat preparation and customer service, honed at New York Butcher Shoppe. Demonstrated ability to enhance workflow efficiency by 20% through process improvements. Skilled in safe food handling and inventory processing, ensuring compliance with health regulations. Proven track record of collaborating effectively with teams to achieve high-quality results.

Result driven professional with extensive experience in team leadership and inventory management. Known for optimizing workflows and engaging suppliers to maintain inventory levels

HR and Operations professional with 10+ years supporting global teams in employee relations, HR operations, and process improvement. Trusted for handling sensitive investigations, RIF escalations, and complex employee matters; recognized for confidentiality, exceptional judgment, and client-focused service in fast-paced, virtual environments.

Dedicated delivery driver with a proven track record in safe driving and timely package delivery. Committed to optimizing routes and adhering to safety compliance, ensuring customer satisfaction and operational efficiency.

Dedicated professional with experience in janitorial and warehouse operations. Skilled in multitasking, time management, and delivering exceptional customer service. Ready to enhance workplace efficiency and uphold cleanliness standards in a dynamic setting.

Dedicated and compassionate Medical Assistant with hands-on experience in patient care, clinical support, administrative tasks, and EMR documentation. Skilled in triage, phlebotomy, administering injections, and patient communication while maintaining efficient clinic workflow. Proven ability to deliver high-quality care in fast-paced healthcare environments.

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