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Detail-oriented and results-driven customer service manager with 4.5 years of experience in providing customer service support. Adept in overseeing all aspects of the customer service experience to troubleshoot processes and procedures and make improvements in customer service quality. Skilled in monitoring and measuring service metrics and utilize to develop standards, improvements, or changes to processes. Gained significant experience in providing customer service support; working knowledge of customer service software, databases, and tools; excellent knowledge of management methods and techniques; awareness of the industry’s latest technology trends and applications. Adept in overseeing all aspects of the customer service experience to troubleshoot processes and procedures and make improvements in customer service quality; implementing effective processes for customer service representatives to interact with customers via telephone, email, live chat, or instant message. Skilled in overseeing the customer service department and ensuring the company or corporation delivers the highest level of customer service possible; monitoring and measuring service metrics and utilize to develop standards, improvements, or changes to process.


  Experience: A total of 3 years of professional experience, with 2 years specifically focused on Analysis, Design, Development, Research, and Implementation of Software Applications.
  Technical Expertise: Proficient in JAVA/J2EE technologies, including Java, Spring (IOC, AOP, MVC, Boot, Data JPA, ORM), Restful Web Services, Design Patterns, MVC, and Microservices development.
  Data Handling: Skilled in JSON data parsing using JACKSON and GSON APIs, as well as Apache Kafka for stream data processing.
  Methodologies: Experienced in Agile software development methodologies.

Technical Skills:

  Frontend Development: Proficient in JSP, XML, HTML, CSS, JavaScript, J Query, and Angular for user interface development.
  Database Management: Extensive experience with MySQL and H2 databases.
  Design Patterns: Implemented Design Patterns in projects for optimized solutions.
  Project Management Tools: Proficient in JIRA for project management.
  Code Quality: Skilled in code review using SonarQube.
  Analytical & Programming Abilities: Excellent problem-solving skills with a focus on creating flexible and maintainable solutions.


Having overall 5.10 years of experience as Implementation/ /support in MSC SERVICE CENTER INDIA PRIVATE LIMITED and AWATAC LOGISTICS PVT LTD Excellent team member with good communication and interpersonal skills and an ability to perform and learn quickly

Innovative Linguist with 1 year of experience in Tech-Language Integration and more than 3 years of experience in Teaching. I help the company integrate linguistic combinations with personalized celebrity videos, ensuring a remarkable 95% synchronization accuracy. I have demonstrated agility in managing up to a 50% increase in workload without compromising on the on-time delivery rate. My approach extends to conducting thorough quality control checks, maintaining the highest standard of linguistic accuracy in video production, thereby contributing to the overall excellence of the company. I also bring experience as an English Language and IELTS Trainer skillful at facilitating substantial score improvements, implementing targeted teaching strategies, and expanding clientele through effective marketing approaches.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Cyber Security offering 3 years of overall work experience with emphasis on SIEM, Log Analysis, Web security, Email security, Malware Analysis, Use case development, handling customer tickets, Threat and incident handling.


  Proficient in Monitoring client's Networks for malware and Security breaches.
  Good knowledge on TCP/IP, Network concepts include OSI Layers, TCP/UDP, DNS etc., Network Security include firewalls, Intrusion Detection, Intrusion Prevention etc.
  Working on Security Incidents, Events monitoring, do detailed analysis and Use case development.
  Performing log analysis for compliance and security which involved log collection, reporting and alerting.
  Monitor real-time security events on SIEM console, Event Analysis, Investigating and mitigation.


11 Years of Professional career in multifaceted domains like Branch Banking, KYC, AML, Transaction Monitoring, Financial Crime Compliance, Investment Banking, Risk Management, Crypto Currencies, Digital Media and Internet Marketing.

To utilize my creative skills and problem solving abilities to enhance my knowledge
and contribute towards the betterment of the Organization.

Exacting RMG with 2 years of experience. Facilitates strategic data collection and analysis to inform successful approaches towards use of company resources. Keen, concise individual focused on optimizing company operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

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