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Develop my most valuable qualities and work hard on my self-improvement to grow during this opportunity.
Focus on collaborating with my work team as the primary goal, visualizing their objectives to contribute to their achievement to the fullest.
Enhance my work attitude in the best possible way to excel as a professional in the future
Hardworking employee enthusiastic about learning call center field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients.
Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than15 years.
Motivational team leader aligns cross-functional teams with business objectives to achieve key metrics.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Senior management professional, + 25 years work experience includes 15 years at the Citi Service Center in R2R and Comptrollership, bringing strategic leadership and operational excellence to drive organizational success. Skilled in finance, accounting, auditing, control, proven record of transformation of financial processes, migration to service centers and demonstrated ability to improve efficiency and establish highly controlled and dependable process. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams (+20-75 associates).

Accomplished, focused professional with innovation and customer services experience across multiple industries. Equipped a steadfast commitment to customer service excellence to enhance customer experience, maximize satisfaction and promote correct teamwork. Possess superb abilities to learning, and problem solving. Dynamic Entry Cook with proven expertise in food handling and customer service. Excelled in reducing food waste significantly and enhancing customer satisfaction through high-quality, visually appealing dishes. Skilled in safety and quality, leading to increased efficiency and productivity.


Dedicated and knowledgeable customer service professional with extensive experience in technology. Specializes in billing issue resolution, technical support, and sales. Provides courteous, prompt, and accurate support across outbound and inbound calls. Excels in managing escalations with professionalism and efficiency, ensuring high-quality resolutions for complex issues. Handles emergency situations with patience and tact. Solid team player with a positive demeanor and strong skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success by optimizing quality, speed, and processes. Energetic and results-oriented, with a passion for developing relationships, cultivating partnerships, and growing businesses

Profesional estratégico y orientado a resultados con más de 10 años de experiencia en banca, operaciones y medios de pago. Reconocido por implementar iniciativas transformadoras que impulsan la participación y fidelización
de clientes, el crecimiento de portafolios y la eficiencia operativa. Experto en liderar equipos multifuncionales, aprovechar análisis avanzados y fomentar la innovación para lograr los objetivos organizacionales.

Logros Clave


  Logré un crecimiento del portafolio del 36% en 2023 y del 57% desde 2021, implementando cambios en los perfiles de clientes y con iniciativas basadas en modelos de datos.



  Lideré un programa de lealtad (EPIC) que aumentó significativamente la participación de clientes y los volúmenes de facturación.



  Reduje los tiempos de procesamiento en más del 70% mediante la optimización de flujos de trabajo y la adopción de tecnologías.



  Encabecé con éxito la implementación de la tecnología NFC, modernizando los sistemas de tarjetas de crédito y la experiencia del cliente.


Experienced singer and actor with a strong background in voice acting. Demonstrates skills in delivering captivating performances and engaging audiences. Successfully collaborated with national production agencies and countrywide news anchors on various projects. Tenured in Music Production (10 years), Composition (10 years), Acting (14 years) & Voice Acting (5 years).

With more than 10 years of experience in the Online Gaming Industry, specifically in Casino and Poker. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Dedicated Front desk with extensive industry experience, consistently maintaining a professional appearance and demeanor. I excel at completing assigned tasks with unwavering focus on quality, making me a dependable and quick-learning team player. Effective communication and organization skills enable seamless collaboration with colleagues and efficient project management.

IT Portfolio Manager with over 20 years of experience in Information Technology Management. I have participated and supervised different IT Service and Operation Areas in different organizations, both as a member of a Corporate IT Team and as a consultant. Strong experience in IT Portfolio Management (Iterative, Predictive and Agile Projects). My business awareness coupled with my customer service skills, enable me to always strive for great service delivery and support.

I am a detail-oriented, goal-oriented person, motivated by the improvement of talent and being challenged to constantly improve. My general objective is to prepare myself in the best way to provide an optimal experience to my company at all levels.

Due to my experience in customer service i had the opportunity to work in many different roles that required a high quality to perform a good service. I manage to improve my communication skills so i can do active listening to understand what are the customer´s needs and give them the resolution they are looking for.
I focus on providing a gentle, kind and with courtesy and empathy with the customer, always trying to give more than they expect and full fill all the expectations from the customers. Besides all this I have worked under pressure interaction to each and every customer so I can be proud to talk on behalf of the company im representing.

Marketing leader with a proven track record in driving digital transformation, customer loyalty, and marketing strategic growth for the B2B and B2C segments. Experienced in managing high-impact projects, leading cross-functional teams, and leveraging data-driven insights to optimize customer engagement and retention.

 Seasoned Operations Manager and talented leader with 18+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. 

Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.

Personable and knowledgeable Technical Support Engineer, with over 10 years of experience assisting customers with various hardware and software related issues. Provided in-depth technical support to clients at a Tier 3 level, solving 90% of issues without transferring to Tier 4 Engineering/Developers. Seeking to provide expert technical support to enterprise organizations as the Technical Support Engineer at Microsoft Team.

Dynamic Analyst driven by process improvement and digital transformation.
Excel in transforming data into actionable insights and fostering business growth through innovative solutions and strategic mentorship in both technical and non technical areas.
Proven track of Project Management skills, leveraging commitment and sustainability by focusing on adding value to meet team/organizational expectations. Innovator known for sharing the best practices, allowing simple and standardized procedures, developing collaboration, leading actionable plans for issues and providing support for future challenges. Trying to learn everyday.

*Please review LinkedIn profile for better project documentation*

Passionate and inspiring English teacher with 15+ years of invaluable experience teaching through the communicative and competency based teaching approach to young adult students by planning, assessing and evaluating hands – on and contextualized activities for the four core skills, especially on speaking. Highly empathetic with students needs and eager to provide a creative, enthusiastic and professional environment for the learning process of the English language.

Profesional, con más de 20 años de experiencia en áreas de supply chain, planificación estratégica, negociación, facilities,análisis y mejora continua, así como en optimización de procesos y eficiencias financieras. Líder responsable, cercano al equipo, carismático, orientado a resultados, con visión de negocio y con capacidad de participación activa en proyectos complejos desde etapas iniciales de diseño hasta su finalizaciónn logrando eficiencia y optimización de costos a través de la innovación.

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