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Profesional estratégico y orientado a resultados con más de 10 años de experiencia en banca, operaciones y medios de pago. Reconocido por implementar iniciativas transformadoras que impulsan la participación y fidelización
de clientes, el crecimiento de portafolios y la eficiencia operativa. Experto en liderar equipos multifuncionales, aprovechar análisis avanzados y fomentar la innovación para lograr los objetivos organizacionales.

Logros Clave


  Logré un crecimiento del portafolio del 36% en 2023 y del 57% desde 2021, implementando cambios en los perfiles de clientes y con iniciativas basadas en modelos de datos.



  Lideré un programa de lealtad (EPIC) que aumentó significativamente la participación de clientes y los volúmenes de facturación.



  Reduje los tiempos de procesamiento en más del 70% mediante la optimización de flujos de trabajo y la adopción de tecnologías.



  Encabecé con éxito la implementación de la tecnología NFC, modernizando los sistemas de tarjetas de crédito y la experiencia del cliente.


Experienced singer and actor with a strong background in voice acting. Demonstrates skills in delivering captivating performances and engaging audiences. Successfully collaborated with national production agencies and countrywide news anchors on various projects. Tenured in Music Production (10 years), Composition (10 years), Acting (14 years) & Voice Acting (5 years).

With more than 10 years of experience in the Online Gaming Industry, specifically in Casino and Poker. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Dedicated Front desk with extensive industry experience, consistently maintaining a professional appearance and demeanor. I excel at completing assigned tasks with unwavering focus on quality, making me a dependable and quick-learning team player. Effective communication and organization skills enable seamless collaboration with colleagues and efficient project management.

IT Portfolio Manager with over 20 years of experience in Information Technology Management. I have participated and supervised different IT Service and Operation Areas in different organizations, both as a member of a Corporate IT Team and as a consultant. Strong experience in IT Portfolio Management (Iterative, Predictive and Agile Projects). My business awareness coupled with my customer service skills, enable me to always strive for great service delivery and support.

I am a detail-oriented, goal-oriented person, motivated by the improvement of talent and being challenged to constantly improve. My general objective is to prepare myself in the best way to provide an optimal experience to my company at all levels.

Due to my experience in customer service i had the opportunity to work in many different roles that required a high quality to perform a good service. I manage to improve my communication skills so i can do active listening to understand what are the customer´s needs and give them the resolution they are looking for.
I focus on providing a gentle, kind and with courtesy and empathy with the customer, always trying to give more than they expect and full fill all the expectations from the customers. Besides all this I have worked under pressure interaction to each and every customer so I can be proud to talk on behalf of the company im representing.

Marketing leader with a proven track record in driving digital transformation, customer loyalty, and marketing strategic growth for the B2B and B2C segments. Experienced in managing high-impact projects, leading cross-functional teams, and leveraging data-driven insights to optimize customer engagement and retention.

 Seasoned Operations Manager and talented leader with 18+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. 

Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.

Personable and knowledgeable Technical Support Engineer, with over 10 years of experience assisting customers with various hardware and software related issues. Provided in-depth technical support to clients at a Tier 3 level, solving 90% of issues without transferring to Tier 4 Engineering/Developers. Seeking to provide expert technical support to enterprise organizations as the Technical Support Engineer at Microsoft Team.

Dynamic Analyst driven by process improvement and digital transformation.
Excel in transforming data into actionable insights and fostering business growth through innovative solutions and strategic mentorship in both technical and non technical areas.
Proven track of Project Management skills, leveraging commitment and sustainability by focusing on adding value to meet team/organizational expectations. Innovator known for sharing the best practices, allowing simple and standardized procedures, developing collaboration, leading actionable plans for issues and providing support for future challenges. Trying to learn everyday.

*Please review LinkedIn profile for better project documentation*

Passionate and inspiring English teacher with 15+ years of invaluable experience teaching through the communicative and competency based teaching approach to young adult students by planning, assessing and evaluating hands – on and contextualized activities for the four core skills, especially on speaking. Highly empathetic with students needs and eager to provide a creative, enthusiastic and professional environment for the learning process of the English language.

Profesional, con más de 20 años de experiencia en áreas de supply chain, planificación estratégica, negociación, facilities,análisis y mejora continua, así como en optimización de procesos y eficiencias financieras. Líder responsable, cercano al equipo, carismático, orientado a resultados, con visión de negocio y con capacidad de participación activa en proyectos complejos desde etapas iniciales de diseño hasta su finalizaciónn logrando eficiencia y optimización de costos a través de la innovación.

Supportive Steward experienced supporting culinary and service teams. Effective and efficient in areas of dish washing, sanitation, customer service and cleanliness. Over 5 years of experience in fast-paced environments. Quality communication skills giving articulate instruction and working collectively.

Dedicated customer service professional with over 5 years of experience in client support, technical troubleshooting, and financial transactions. Skilled in problem-solving, communication, and multitasking in fast-paced environments. Seeking to contribute strong customer care and technical support skills to a dynamic team.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

During my time as a mentor for new interns, I was able to enhance my customer service experience with professionalism, excelling in mentoring new trainees and being an effective communicator.
I was able to improve my english level by speaking directly with both customers and interns, having fluent conversations and overall strong communication.
I'm eager to learn and develop my skills in the company, including sales, mentoring and customer service.
I'm ready to use and develop my skills on my new role in the company, as i want to grow along with it.

Proficient HR and Talent Acquisition consultant offering proven skills in HR administration. Dedicated to promoting efficient business operations and high productivity by on-boarding well-qualified candidates and minimizing employee turnover. History of driving advancements in training, productivity and team motivation through proactive approaches.

Orientalist economist and Korean language translator with 25+ years of experience in education, administration, and intercultural communication. Expertise in curriculum development, language instruction, and academic coordination. Proven ability to integrate technology into teaching methodologies and foster multicultural learning environments.

Dynamic Clinical Data Manager with experience in enhancing data quality and fostering collaboration. Skilled in ensuring accuracy, compliance and clarity in highly regulated environments. I successfully managed multiple clinical trials, ensuring timely completion and accurate data collection while proactively resolving issues to maintain project momentum. Passionate about science communication with strong attention to detail and the ability to convey complex information clearly.

Dynamic Senior Security Architect with extensive experience at Akamai Technology, specializing in bot protection and advanced troubleshooting. Proven track record in delivering tailored security solutions and enhancing customer satisfaction through effective problem-solving and technical adaptability. Committed to driving long-term value and empowering teams through impactful training and collaboration. As well as an overall security professional with strong background in developing and implementing robust security architectures. Adept at identifying vulnerabilities and mitigating risks, ensuring protection of sensitive information. Highly collaborative team player who adapts to changing needs and consistently drives results.

Hardworking and passionate job seeker with strong organizational skills eager to secure Data Engineer position. Ready to help team achieve company goals.

Especialista en Software con más de 10 años de experiencia en análisis, desarrollo y soporte de soluciones de integración utilizando WebSphere Message Broker, IBM App Connect y WebSphere MQ Explorer. He brindado consultoría nacional e internacional para entidades bancarias, diseñando y optimizando flujos transaccionales críticos, asegurando la continuidad operativa y la satisfacción del cliente. Experta en migraciones de código entre plataformas de integración y en la creación de soluciones que mejoran la eficiencia de los procesos de negocio.

Dynamic professional with extensive experience in lines and props management at HERITAGE Sports Casino. Proven ability to optimize inventory and achieve cost reductions while ensuring customer satisfaction. Strong teamwork and in-depth knowledge of sports betting markets enhance operational efficiency and performance. Fluent in multiple languages, fostering effective communication in diverse environments.

Dynamic construction professional with extensive experience in Construction Projects as Government Investment, excelling in strategic project planning and client relationship management. Proven track record in leading teams and enhancing project feasibility, analytical problem-solving. Skilled in technical advisory and inspection, ensuring successful project delivery complying with the scope, quality and period of performance.

Soy un profesional con más de 16 años de experiencia en servicio al cliente. Me caracterizo por liderar y motivar equipos, brindando tutoría y entrenamiento para lograr resultados de calidad. Me apasiona estandarizar procesos para asegurar consistencia y excelencia en la atención, siempre con un enfoque en la comunicación abierta y el trabajo colaborativo. No creo en la microgestión, prefiero empoderar a las personas, fomentar su crecimiento y generar valor de manera constante.

Dedicated and driven professional committed to overcoming challenges and achieving continuous progress. Demonstrates a creative and organized approach to problem-solving, complemented by a proactive focus on teamwork. Passionate about fostering collaboration and learning within teams to drive collective success and personal growth. Eager to leverage skills and experience to contribute effectively in dynamic environments.

Consolidated professional in the areas of Business, Operations, Commercial, Customer Service, Administration, Human Resources and Finance with more than 15 years of experience in the sector of Human Resources and Finance with more than 15 years of experience in the B2B and B2C sectors, working in multi-country, regional and national companies in the areas of: operations, administration, finance, business and projects, in positions such as: Global Service Delivery Manager, Help Desk Manager, Analyst and Sr. Help Desk; managing projects using agile methodologies. Professional with a Bachelor's degree in Systems Engineering, I have complemented my studies with a Master's degree in Information Systems.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

High-energy Sales Specialist with a proven track record of exceeding quotas and closing deals in competitive industries. Former AT&T Sales Closer and consistent top performer, skilled in cold calling, objection handling, and high-volume sales environments. Over 7 years of experience in fast-paced roles requiring persuasion, analytical thinking, and resilience under pressure. Bilingual in English and Spanish, with strong communication skills and the ability to build trust quickly with diverse clients. Driven, adaptable, and motivated to deliver results while helping customers make impactful, cost-saving decisions.

Junior Data Engineer and Analyst with knowledge of technical support and data analysis, specializing in customer service and problem-solving. I am characterized as a highly organized person, with an analytical mindset and results-oriented. I possess exceptional skills in clear and persuasive communication, which allows me to interact effectively with clients, technical teams, and stakeholders. As a Junior Data Analyst, I am skilled in managing and analyzing information for strategic decision-making. I am constantly learning data analysis tools and methodologies, using sql for process automation and report generation. My focus is on extracting value from data to optimize processes and improve decision-making. My experience in customer service has allowed me to develop great empathy and interpersonal skills that facilitate the building of strong, trusting relationships.

Dynamic professional with experience as a Social Media Manager at Right Touch, adept at enhancing brand visibility through engaging content and strategic planning. Bilingual in English and Spanish, I excel in client communication and problem-solving, ensuring effective outreach and support. Proven ability to organize and manage projects efficiently while maintaining a welcoming environment. Im passionate about my work and put 100% of my effort into everything I do. I've developed lots of disciplinary skills throughout my life due to my participation in sports and other extracurricular activities.

Professional with proven track record in customer service and communication, prepared for this role. Known for strong focus on team collaboration and achieving results. Resolving issues efficiently, and adapting to changing needs.

Dynamic customer service professional with proven expertise at Walmart, excelling in relationship management and call control. Recognized for enhancing customer satisfaction through empathetic communication and efficient issue resolution. Skilled in data entry and technical support, consistently achieving high accuracy and fostering positive client experiences.

With over 9 years of experience in HR and operations roles in the hospitality and technology industries, ensuring that our people are aligned, engaged, and empowered to achieve our goals. My core competencies include crafting and implementing performance management strategies, establishing KPIs and performance metrics, and collaborating closely with leadership. I am passionate about nurturing a positive workplace culture by fostering teamwork, resolving HR issues, and implementing employee engagement initiatives. I am also proficient in various reporting programs and CRM tools, such as Tableau, SAP, Yellowfin, Alteryx, Business Objects, and OBIEE Oracle Business Intelligence. I leverage these skills and tools to provide actionable insights and data-driven solutions for decision-making and optimization.

Data Analyst with 3+ years of experience in BI, data modeling, and automation. Skilled in Power BI, SQL, Excel, and VBA to build dashboards, optimize ETL, and manage large datasets. Strong background in master data management, KPI reporting, cross-team collaboration, and team leadership. Proven ability to transform data into actionable insights and drive business decisions in Agile environments.

Results-driven professional with strong background in product and project management. Proven track record of managing product / project lifecycles and driving innovation. Focused on team collaboration and achieving impactful results, adaptable to changing project needs, and skilled in agile methodologies and stakeholder management.

Senior professional with 10+ years of experience in finance,
investments, and real estate. Proven track record in company valuation, M&A analysis, investment structuring, and strategic portfolio management. Strong analytical and leadership skills, with international training in Finance and Management. Currently enhancing capabilities in data analytics and automation to support high-impact decision-making.

Joven estudiante de Ingeniería en Computación con marcada responsabilidad, organización y capacidad de aprendizaje. Busco desarrollarme profesionalmente en un entorno donde pueda aportar valor, adquirir experiencia y crecer como persona y trabajador. Me caracterizan la puntualidad, el compromiso y la disposición constante a aprender.

Proactive and highly committed professional with with solid experience in customs processes and compliance. Proven ability to manage sensitive and confidential information with integrity. Recognized for excellent problem-solving skills, mentoring capabilities, and adaptability in fast-paced environments. Skilled in regulatory requirements, documentation, and risk management. Strong focus on team collaboration and achieving results.

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