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UNIQUE VALUE PROPOSITION

► I deliver solid results in Global Learning and Development, with nearly a decade of experience in quality assessment, leadership roles guiding training and organizational development for highly successful companies.

► My success is driven by my ability to build highly effective strategies that strengthen the skills and awareness of staff at all levels, leading to direct improvements in operations, client service, and productivity.

FUN FACT ABOUT ME
My first job was working as an ice cream scooper for Häagen-Dazs and I've been working in hospitality ever since. When you go through my CV, the first question in your mind may be, "How did you end up in Learning & Development? What's the connection?"
My passion for the industry starts from Food and Beverage, and I’ve made sure to have an all rounded experience through Rooms Division and finally in Sales & Marketing. Interestingly, no matter which department I move to, I always get audited. However, as a junior staff, I was never explained why did we get audits and how was it important? Finally, one day, I decided to move to the other side and joined a quality assessment company.
As a QA auditor, I've learnt how a corporate team designed the brand image and service culture that were supposed to enhance their unique identify. However, for some reason, all properties became cookie cutters and delivered the same type of expected service regardless of the brand. As I travel across Asia Pacific, more and more properties asked if I could spend more time with them to give insights on what they can do to meet the brand standards.
That was when I realized it was no longer enough for me to audit and leave. I want to be part of a solution and not just create problems for the properties. I want to assist with the property's growth, help them discover their strengths and develop strategies for them to truly fulfil their brand mission and guest expectation.
This is how I joined Forbes Travel Guide as Executive Trainer. Even though I'm very proud with my training partners and their total achievement of 21 Five-Stars in my 4.5 years career as a Learning & Development professional, I like to say achieving a Five-Star Rating is the result of everyone's hard work. To really succeed in the hospitality industry and particularly in the luxury sector, one must always find the strength to continuously inspire each other, be creative, be flexible and work towards that organic emotional engagement with our guests and colleagues.

I am experienced and proficient in Javascript and React JS. I am familiar with Redux Saga. I have also experienced with C# and ASP.net. I also have worked with Stripe payments and Firebase. I am open to learn new languages especially Python should the job demands.

Derivative broker with over 17 years of successful experience in trading and execution of trades for wholesale derivatives traders. Recognized consistently for performance excellence and contributions to success in a highly competitive and evolving industry.
I have demonstrated consistent performance and client management backed by constant training in compliance and industry accreditation.
Throughout my career and its demanding hours, i balanced work life with a successful Ironman triathlon racing career. Qualifying and competing in 2 x Ironman World Championship races in Hawaii in 2012 and 2014

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