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Good-humoured and enthusiastic, always willing to go the extra mile in helping people or the team achieve the common objective.
I consider myself a responsible, active and service-oriented person that is highly adaptable to various situations. I am convinced that my multicultural background, interpersonal abilities and teaching experience can be a great asset to your company.

Experienced Service Desk Engineer with over 7 years of experience in the IT industry. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a Senior Service Desk Engineer position. Ready to help team achieve company goals. Skilled Support Agent with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Customer Support processes.

Resourceful Project Manager with 20 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.

Organised and versatile professional with solid experience in customer service, reception, administrative coordination, and operational support. Trilingual in Portuguese, English, and Spanish, recognised for excellent communication, multitasking in fast-paced environments, and delivering high-quality service. Skilled in problem-solving, process improvement, team supervision, and operational efficiency. Holding a degree in Industrial Engineering and Management, I apply an analytical mindset, strong attention to detail, and a systematic approach to optimise workflows, enhance team performance, and support continuous improvement in administrative, service, and operational functions.

Cybersecurity leader with 14+ years of experience specializing in cloud security, SOC operations, and threat management across 100+ global enterprises. Led teams of 20+ analysts implementing SIEM/XDR solutions, Zero Trust architectures, and security automation. Achieved 40% improvement in threat detection accuracy, 35% reduction in unauthorized access, and 30% risk reduction through cloud security optimization. Expert in Microsoft Azure Security suite, multi-cloud environments (AWS, GCP), and security automation using Azure Logic Apps and SOAR platforms.

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