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Objectives: Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing subtitling teams and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

 Accomplished Salesforce Consultant with a proven track record at World Fuel Services, enhancing client satisfaction and efficiency through expert Salesforce automation and configuration. Skilled in Agile Methodology and fostering team growth, I significantly streamline processes and mentor teams towards achieving strategic goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. 

Proven to enhance technical proficiency and organizational skills during an internship at Bonuan Boquig National High School. Excelled in customer service and teamwork as a Crew Member at Greenwich Nepo Mall, demonstrating adaptability and problem-solving abilities. Committed to continuous improvement and professional growth, leveraging computer skills and a detail-oriented approach to exceed expectations.

Innovative professional with proven track record of driving engagement through creative strategies. Expert in developing and implementing successful campaigns to maximize ROI and bottom-line results. Skilled in crafting compelling content focused on building relationships with customers and increasing conversions.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Proven Customer Sales Representative with a track record of enhancing customer satisfaction and increasing repeat business through expert complaint resolution and product knowledge. Excelled in high-stress situations at the above mentioned companies demonstrating patience, resilience, and salesmanship. Skilled in performance tracking and market awareness, consistently delivering results beyond expectations.

Adept Customer Support Specialist with a proven track record at GOAT, where I enhanced customer satisfaction through expert product support and meticulous quality assurance. Leveraged CRM systems to foster client relationships, leading to significant repeat business. Skilled in SLA adherence and renowned for exceptional customer service, my approach consistently delivers beyond expectations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Independent full time Accountant Bookkeeper for US, Canada, UK & Australian based small and medium companies (Quickbooks Pro Advisor) I have been a Professional Accountant and Auditor for 15 years I am expert in Auditing, Accounting, Bookkeeping, Payroll, Tax Preparation and Financial Statement Analysis and Projections. I am proficient in Microsoft Office such as doing financial models, customs spreadsheets-using formulas ,visual basic applications, dashboards, reports and analysis in Excel and Powerpoint Presentation. I have extensive experiences with Quickbooks Desktop for 13 years, Quickbooks Online (12 years), XERO.COM (10years) MYOB (10 years), Sage (12years) , WAVE (8 years). I have also experience in connecting remotely to a client's desktop via Teamviewer, GotoMyPc, LogeMeIn, Remote Desktop Connection, JoinMe and viewing, uploading, exporting reports from/to DROPBOX, SHOEBOXED, Evernote, Podio, Google Drive, Slack, Buildium, PAYPAL, and ONLINE BANK STATEMENTS My main aim is to provide professional service, assistance and cater the clients' need with high precision and very excellent output and utilizing my knowledge, skills and proficiency in small business enterprises who are in need of accounting services and working for the benefit of the company by inventing plans and procedures for efficient financial management and cutting down unproductive expenses and can take full responsibility for all aspects of finance and auditing.


Proven expertise in financial forecasting and leadership, Top Rated Plus freelancer on Upwork (https://www.upwork.com/freelancers/reginaldedwardiiiybanez).

Excelled in streamlining accounting processes, enhancing efficiency by implementing new software tools, and mentoring teams for professional growth. Skilled in bank reconciliation and fostering client loyalty, I consistently deliver accurate financial reports and drive cost savings.

Driven and efficient, I excelled as a Sales Clerk at Kcc Mall De Zamboanga, where I enhanced customer loyalty and streamlined transactions. Leveraging my sales expertise and organization skills, I fostered a welcoming shopping environment, significantly contributing to the store's customer satisfaction. My goal-oriented approach and proficiency in cash register operation underscore my ability to meet and exceed sales targets.

Dedicated and detail-oriented individual with a strong academic background in legal studies and a passion for the legal field. Equipped with a solid understanding of legal principles, research methodologies, and case management practices. Demonstrates excellent organizational skills, keen attention to detail, and the ability to handle confidential information with discretion. Eager to leverage strong analytical abilities and a commitment to supporting legal professionals in delivering effective and efficient legal services. Highly motivated to contribute to a dynamic legal team and gain hands-on experience within paralegal capacity.

With a proven track record at MILQUETEA, I excel in delivering exceptional customer service and culinary delights. My expertise in cooking, coupled with a strong foundation in food handling and a knack for maintaining cleanliness, drives operational excellence. I'm recognized for enhancing customer satisfaction, showcasing my ability to blend hard skills like cooking with vital soft skills.

Experienced IT Professional with 10 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.

Proven track record in enhancing customer satisfaction and loyalty, notably at Blackstock Limited Enterprise, by adeptly resolving complaints and managing high call volumes. Skilled in CRM software and escalation management, I excel in teamwork and problem-solving, significantly improving service quality and efficiency.
I worked as a customer service representative in one of the call center companies here in the Philippines for more than 3 years. During those years, I was trained to handle different accounts and was also trained to handle some back-office tasks.

As a freelancer, I worked as a customer service representative for a client who does dropshipping for more than 8 years. The client also trained me to fulfill and process orders using Oberlo and ShipBob. I was also trained to handle live chats.

I am very familiar with how to run a dropshipping business as well as the tools that are needed to smoothly run the business. I know how to use Shopify, Aliexpress, google docs, zendesk, Zoho, Reamaze , Freshdesk and fulfillment apps such as oberlo and ShipBob. I can say that dropshipping business is my forte because I have a lot of knowledge on how to handle customer service and order fulfillment of this kind of business.

In addition to that, I also worked as a virtual assistant for a Canadian client for 1 year. The client sells, t-shirts online and advertises them on Facebook. What I do for this client is set up his Facebook ads and manage his Facebook pages. I also have experience in assisting customers over the phone using the grasshopper apps and live chat using Tidio. And lastly, I also used to handle order disputes in Klarna, Stripe, and Paypal.

Results-driven accounting professional with over 6 years of comprehensive experience in bookkeeping, financial management, and taxation. Proven expertise in Xero and other accounting software, including Hubdoc, Supermate, and QuickBooks. Demonstrated ability to manage financial operations across diverse industries such as hospitality, plumbing, healthcare, veterinary clinics, and retail. Adept at preparing financial reports, managing payroll, processing BAS/IAS, and handling SMSF audits. Highly skilled in both individual and corporate tax preparation. Known for strong analytical abilities, excellent communication skills, and the capability to work independently or as part of a team. Certified Xero Advisor and Payroll Specialist with a solid track record of delivering accurate and timely financial solutions.

Proactive and goal-oriented backend developer with strong communication and problem-solving skills. Known for reliability and adaptability. Leading bug fixes and new feature development in the product using web based technologies (Java, Spring Boot), and with swift capacity to learn and apply new skills. Dedicated to achieving objectives by ensuring high code quality through strict reviews and testing, and maintaining security of product through regular CVE monitoring.

Driven Assistant with a proven track record at Hm, adept in leveraging computer skills and team collaboration to deliver top-notch results. Recognized for mastering new challenges swiftly and managing time effectively, ensuring projects exceed expectations. Demonstrates a unique blend of technical proficiency and interpersonal strengths, enhancing team dynamics and productivity.

Adept at enhancing operational efficiency and customer satisfaction, my tenure at Fravinz Enterprises Inc. showcased my proficiency in power tool operation and exceptional attention to detail. Leveraging skills in safety procedures and customer relations, I consistently exceeded performance targets, contributing significantly to project success and company growth.

A Senior Immigration Officer with a proven track record at the Bureau of Immigration, adept in strategic planning and work coordination. Demonstrated success in enhancing emergency response protocols, improving operational efficiency. Skilled in report writing, showcasing a unique blend of analytical and interpersonal abilities. Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Proactive about using proper protocols while on duty and interacting with client contacts.

Adept at navigating high-stress environments, I enhanced customer loyalty and satisfaction at FIS Global Solutions through empathetic conflict resolution and proficient complaint handling. Leveraging critical thinking and comprehensive call center experience, I consistently delivered solutions that aligned with company goals, resulting in a significant improvement in customer service metrics.

Skilled in vehicle maintenance and internet connection installations, I bring a blend of technical expertise and calm, effective problem-solving abilities to the table.

Driven QA-Hygienist with a proven track record at Purebev International Corporation, showcasing exceptional organizational skills and leadership. Excelled in enhancing product quality through rigorous validation and physico-chemical analysis, significantly improving consumer satisfaction. Skilled in Microsoft Office and interpersonal communication, adept at leading teams and managing stringent quality standards.

Service-oriented Customer Support Representative with 10 + years of experience in contact center operations talking to customers over phone, e-mail or online chat to resolve broad range of concerns. Delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Adept Demi Chef De Partie with a proven track record at East International, excelling in operations support and international cuisine. Demonstrated ability to enhance kitchen efficiency and collaborate on high-quality dish preparation, significantly contributing to team success. Skilled in both housekeeping and catering, showcasing a blend of technical prowess and teamwork.

An Industrial Engineer working in the field of Business Intelligence & Data Analytics. Apart from process optimization, Jose Raymund Apostol specializes in developing user-centric solutions for data-driven decision-making.

Attentive Waitress known for highly productive and efficient task completion. Specialize in customer service, time management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring seamless dining experiences for guests.

Dynamic professional with a proven track record at Kambi Philippines Inc., where I optimized trading routines and spearheaded the training of new analysts. Successfully fostered client trust and loyalty at Pru Life Philippines, leading to enhanced long-term retention.

Dedicated Pharmacist offering 22 years of experience ensuring accurate review, processing and dispensing of medications in alignment with orders. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, clients, management, and healthcare administrators.

Seasoned Business Owner and Lead Electrician with a robust background in electrical installations, including renewable energy integration from RDA Solar Products Trading.

Skillful Barber with history of providing top-notch services in both high-end and walk-in barbershops. Possess strong skills in traditional and modern barbering techniques, including precision cutting, clipper styling,,sectioning and proper detailing. Demonstrated ability to build trust with diverse clientele through outstanding interpersonal communication and customer service. Have improved client retention rates by consistently delivering personalized experiences and high-quality results.

Proven in elevating industrial sales, leveraged strong sales acumen and product demonstration expertise at Absolute Industrial Solutions Inc to surpass sales targets. Skilled in solution selling and sales pipeline management, excel in fostering client relationships and achieving results, demonstrating both hard and soft skills essential for high-stakes sales environments.

Medical Technologist Generalist with 2 years of experience in laboratory environments. Skilled in performing both automated and manual techniques in Chemistry, Hematology, Blood Bank, Clinical Microscopy, Clinical Microbiology, Phlebotomy and other sections. Highly motivated, flexible, reliable, and works as part of the team. Demonstrated a high level of professionalism, technical skill, and dedication. Capable working under pressure. Always have the willingness to learn.

Proven leader and skilled problem-solver, adept in customer service and active listening, with a track record of enhancing customer satisfaction and loyalty at Apple Tech Support. Demonstrated ability to manage high-stress situations and resolve conflicts, boosting repeat business. Excelled in mentoring roles, significantly improving team performance and equipment reliability.

Driven Network Administrator with a proven track record at East Asia Utilities Corporation (AboitizPower), enhancing network efficiency and security. Expert in router configuration and disaster recovery, coupled with strong interpersonal communication skills. Spearheaded infrastructure projects, significantly reducing downtime and improving system resilience. Demonstrates a results-oriented approach through strategic IT solutions and cross-functional collaboration.

As a dedicated student, I honed my problem-solving and teamwork skills, thriving in fast-paced environments. Known for a positive attitude and exceptional customer service abilities, I excel at adapting to new challenges and collaborating effectively. My proactive approach and quick learning ability underscore my commitment to achieving outstanding results.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Driven by a results-focused approach, I excelled at Teleperformance CDO as a Supervisor of Operations, where I enhanced team collaboration and met critical performance metrics. Skilled in Maintenance Oversight and Team Leadership, I adeptly balanced customer service excellence with effective staff evaluation, significantly improving operational efficiency and team development.

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