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I've worked in the call center industry for 17 years as Director for Operations, primarily in customer service and technical support. I've participated in a number of medium- to large-scale LOB launches on various platforms, including social media, chat, email, and voice. I've been exposed to and trained in people management & team building, crisis management and planning, program and policy design and implementation, as well as customer requirements assessment. I had a direct line to all enabling groups in support of Operation's goals and objectives: Training and Quality, Workforce and Planning, Admin and Recruitment. I have a vast experience when it comes to interacting and managing diverse type of proles, from associate level that require frequent coaching and motivation, to leadership team that requires consistent follow through when it comes to meeting the targets and driving team performance to busy executives that require high level updates and progress updates to every program and projects focused on protability, accountability and keeping an eye to all sides of the business - client and stakeholders.

For the past four years, my freelancing career has been an extension of my work in the BPO sector. I led and oversee recruiting and operations for several companies and created SOPs & Core Values from scratch in accordance to the company's vision and mission. In order to make sure that project deadlines are accomplished on time, I have collaborated with a variety of departments, including Marketing, Tech, Human Resources and Web Development and created processes that will ensure support to each department in achieving the company's target.

My main responsibility also included managing the programs and campaigns that we are scheduled to launch. One of my main responsibilities is to ensure that prior to implementing any projects that will entail a new platform, process, or technology, collaboration, and testing are done with the marketing and tech teams. Part of my command responsibility is to also execute the CEOs visions, which includes strategizing, planning, and assigning tasks to the right departments. This also includes due diligence to streamline and improve processes across various groups in which I managed remotely. The collaboration and due diligence as well as regular cadence have resulted to a more streamlined process ow, solid accountability and seamless execution of our short term and long term goals.

With a proven track record at LBC EXPRESS INC, I excelled in enhancing team productivity and assisting all employees concern. My strategic approach to HR policies implementation significantly improved recruitment processes and employee onboarding experiences.
Experienced with managing HR operations, recruitment, and employee relations. Utilizes effective communication and conflict resolution skills to foster positive work environment. Strong understanding of HR policies, legal compliance, and organizational development.

Proven team player and goal-oriented professional with extensive experience in customer service and time management, notably at Hoka Brew, Tokyo-Tokyo and Scentsmith Perfumery Incorporated. Excelled in building customer relationships and efficiently handling transactions, contributing to enhanced customer satisfaction and repeat business. Skilled in resolving complaints and promoting a positive dining experience, demonstrating strong teamwork and problem-solving abilities.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Dynamic College Instructor from Liceo De San Jacinto Foundation Inc, adept in enhancing student engagement and motivation through adaptable teaching methods. Expert in designing inclusive course materials, significantly improving retention rates. Skilled in time management and interpersonal relations, ensuring high levels of student success and comprehension.

  Dynamic professional with a background in education at Wesley Kiddie Development Center and data collection for PSA. Excelled in planning, coordination, and fostering supportive environments, enhancing data accuracy and student engagement. Skilled in fieldwork and supervisory tasks, achieving project goals through effective communication and innovative teaching methods.  

A dynamic professional with a proven track record of enhancing customer relationships and fiscal responsibility at Fil Am Care Landscaping Services. Skilled in customer service and financial operations, I excel in delivering quality solutions and attentive service, driving customer satisfaction and operational excellence.

Professional and knowledgeable office admin offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

With 10+ years of experience in technical support and customer service, I excel at diagnosing complex issues and delivering personalized solutions. Known for active listening, professionalism under pressure, and a focus on enhancing customer experiences, I am equally dedicated to patient care. My experience spans facility and home settings, providing compassionate support to special needs, adult, and geriatric patients to improve their quality of life.

Developed solid foundation in patient care within high-stress medical environment, focusing on maternal and fetal health. Demonstrates strong communication and critical thinking skills, adept at managing complex situations with calm, efficienct yet compassionate client-centered care. Looking to transition to a new field, applying transferrable skills to make a meaningful impact.

I am currently a Nursing Clinical Instructor of the College of Allied Medical Health Sciences of the University of Negros Occidental- Recoletos and is currently taking Masters of Arts in Nursing Major in Nursind Administration in the same school. I excel in fostering patient safety and mentoring nursing students to achieve excellence. My expertise in organizational development has significantly enhanced learning outcomes and employee engagement across various roles, demonstrating a proven track record of leadership and team collaboration.
Dedicated my career in promoting health and safety in the workplace, providing critical support through health education, risk management, and disease prevention strategies. I was conferred as a Certified Occupational Health Nurse by the Occupational Health Nurse Association of the Philippines, Inc. in 1999. Armed with 8 years experience in Learning and Development in both financial and hospitality industries. Had 7 years of experience in managing a Review Network for graduate students who are about to take PNLE, LET and Criminology Licensure examination. I also had 15 years experience as a Certified Occupational Health Practitioner.

Dynamic leader with a proven track record at Metropolitan Bank & Trust Company and Equitable PCI Bank, excelling in team supervision and problem-solving. Spearheaded process improvements, boosting operational efficiency, and fostered a collaborative environment. Skilled in staff training and performance improvement, adept at driving team success and achieving organizational goals.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

With 7 years of experience in steel detailing, specializing in miscellaneous design such as stairs, ladders, and railings, expertise in creating calculations, reviewing drawings, and coordinating with multiple departments. Additionally, 5 months of experience as a Project Coordinator in the signage industry, managing client communication, document control, and ensuring accurate project deliverables. A strong background combining technical skills with effective project management and cross-team collaboration.

Dedicated and detail-oriented Medical Billing Specialist and Data Entry Clerk with experience in managing billing processes and ensuring accurate data entry. Proficient in insurance claim submissions, and patient account management, with a strong understanding of healthcare regulations. Skilled in utilizing electronic health record (EHR) systems and billing software to streamline operations and improve efficiency. Excellent organizational and communication skills, with a proven ability to resolve billing discrepancies and maintain accurate records. Committed to delivering high-quality service in fast-paced environments while ensuring compliance with industry standards.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Results-driven Change Manager with Technical Project Manager skills and accomplished in driving successful updates at department- or business-wide level. Expert in relevant tools and strategies to achieve targets and control risks associated with implemented changes. Decisive in planning implementations and articulate in communicating updates.

Eager [Job Title] always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Azure Cloud Engineer with expertise in the Azure Cloud Adoption Framework and Azure Landing Zones. Proven ability to design, implement, and manage secure, scalable, and compliant cloud environments. Skilled in aligning cloud architecture with best practices, focusing on governance, security, and operational efficiency. Hands-on experience in creating and managing Azure Landing Zones, enabling streamlined cloud adoption and supporting business growth with well-architected, secure, and scalable infrastructure

Dynamic professional with a diverse background, including impactful roles at Thychero's Boutique. Excelled in cross-cultural design and service orientation, enhancing customer satisfaction and missionary training effectiveness. Demonstrated exceptional planning and organizational skills, alongside a commitment to personal integrity, leading to significant improvements in operational efficiency and community engagement.

Personable Missionary offering experience in volunteering and facilitating long and short-term missions. Adept at leading groups of people through cross-cultural journeys. Successful at maintaining long-term relationships with communities through compassionate volunteering and extensive knowledge of [Type] culture.


Experienced with coordinating office activities and managing administrative functions. Utilizes strategic planning and resource allocation to drive operational success. Knowledge of team leadership and process improvement to enhance productivity and efficiency.

Accomplished Team Leader at Concentrix with a proven track record in enhancing team performance and customer satisfaction. Expert in coaching and mentoring, with a keen eye for detail, I excel in staff management and adaptability. Achieved significant improvements in operational efficiency and employee motivation, demonstrating a strong blend of hard and soft skills.

At Adarlo, Caoile and Associates Law Office, a skilled Paralegal/Liaison Officer enhanced firm efficiency by adaptly managing legal documentations. Demonstrated client communication, significantly reducing attorney workload. Excelled in collaborative tasks, ensuring timely compliance with court procedures.

Knowledgeable Paralegal/Liaison Officer with solid foundation in efficiently supporting attorneys and contributing to successful case outcomes. Demonstrated proficiency in producing legal documents and managing case files.

Accomplished leader at August99 Inc., adept in web app development and team supervision. Enhanced team productivity and user experience, leveraging skills in API integration and people management. Successfully mentored teams to exceed targets, integrating software best practices and fostering a culture of continuous improvement.

Passionate individual with experience at the University of San Carlos and McDonald's, excelling in critical thinking and teamwork. Demonstrated ability to improve customer satisfaction and foster departmental growth through strategic planning and effective communication. Skilled in general accounting and problem-solving, committed to continuous improvement and collaboration. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Efficiency is my forte and continuous improvement to eliminate unnecessary waste of motion.

Dedicated and detail-oriented administrative professional with a proven track record of managing office task efficiently. Possesses excellent organizational and multitasking abilities, with a keen eye for accuracy. Highly motivated and ready to contribute to a growing organization's mission. An achiever with notable accomplishments in leadership, process improvement and teamwork.

Positive, upbeat, and results-driven individual with knack for leading teams and driving performance. Possesses in-depth understanding of inventory management and customer relations, with proven ability in process optimization and strategic planning. Dedicated to achieving operational excellence and fostering productive work environment.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Proactive and detail-oriented professional with a proven track record at Malayan Insurance Company, Incorporated, excelling in Microsoft Excel and demonstrating strong communication skills. Achieved efficient Statement of Accounts release and enhanced inter-departmental coordination, showcasing continuous learning and reports reconciliation expertise.

Highly skilled, motivated and seeking a challenging position to utilize my extensive experience in trouble shooting, repairing, and maintaining complex machinery. Strong background in providing exceptional customer service and ensuring optimal performance of equipment. Committed to delivering efficient solutions and exceeding client expectations.

Aspiring psychometrician with a strong academic foundation and a passion for applying psychological principles to make a positive impact. Eager to work under the guidance of a more experienced senior to further develop skills in psychometrics. Well-versed in research methodologies, data analysis, and evidence-based practices. Skilled at critically evaluating psychological theories and effectively communicating complex ideas. Aiming to leverage academic knowledge and practical experience to excel in an entry-level role within the psychology field.

Adept at maintaining patient confidentiality and managing documents, I significantly improved patient satisfaction and reduced delinquency rates during my tenure at Clark Outsourcing. My collaborative efforts with healthcare professionals and knack for empathetic communication have been pivotal in fostering organizational growth and enhancing service quality.

Dynamic leader with a proven track record at Concentrix, adept in scheduling optimization and fostering team collaboration. Excelled in reducing attrition rates and boosting productivity through data-driven decision making and effective team leadership. Skilled in real-time management and customer focus, consistently enhancing operational efficiency and client satisfaction.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.

Hardworking and detail oriented Medical Technologist with ten years of experience in Clinical Laboratory setting. Strong willed and great interpersonal skills. Adept at conducting diagnostic tests, analyzing results, and ensuring accuracy in laboratory procedures. Seeking to contribute skills and expertise to a dynamic healthcare team.

Offering solid foundation in law enforcement principles, ready to learn and grow within field. Brings aptitude for critical thinking and problem-solving, with strong communication and organizational skills. Ready to use and develop leadership and investigative skills in any security position.

Reliable and dedicated individual with strong sense of responsibility and punctuality. Possesses thorough knowledge of local routes and traffic regulations, coupled with excellent vehicle maintenance skills. Committed to ensuring timely and safe transportation, contributing to overall operational efficiency.

Accomplished Administrative Staff Assistant with a proven track record at BOCA JUAN FILIPINAS INC, enhancing workflow optimization and office administration. Demonstrated expertise in document management and verbal communication, significantly improving task accuracy and stakeholder satisfaction. Achieved a notable increase in efficiency by prioritizing workplace safety and meticulous file organization.

Results-driven procurement professional with expertise in managing vendors and negotiating contracts, having successfully delivered multimillion-peso savings through strategic sourcing and vendor negotiations.

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