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Customer-focused BPO professional with 9+ years of experience in customer service, product training, and team leadership within a high-volume telecommunications environment. Experienced in coaching and developing employees, managing performance, resolving complex customer concerns, and driving key performance metrics. Adaptable, results-oriented, and committed to delivering excellent customer experience and team performance.

Reliable Customs Representative with strengths in shipment coordination, order processing and client-facing delivery planning. Supports accurate records, clear communication and trusted teamwork across daily logistics tasks.

Delivers accurate welding and metal finishing across arc and gas welding tasks, producing clean joints and reliable repairs. Maintains a tidy, compliant work environment and works closely with crew members to support smooth day-to-day operations.

Seeks a full-time role that applies training and practical skills to deliver reliable support and positive results for the business. Contributes strong communication, computer literacy and flexibility to support sales, client service and accurate record keeping.

Dr. Domingo T. Balse, Jr is a Licensed Professional Teacher in Social Sciences with a rating of 89.4%. He is currently a part-time faculty member at the Universidad de Manila teaching Project Development Management. He has been a faculty and a coordinator of the Master in Business Administration (MBA) program and Research Coordinator of the Manila Central University - School of Graduate Studies. Concurrently, he is a graduate faculty handling doctoral students at the La Consolacion University of the Philippines. He is also a part-time faculty at the De La Salle - College of St. Benilde and College of Accountancy and Management, Manila Tytana Colleges, Philippines handling Human Resources Recruitment and Selection, Principles of Banking and Finance, Corporate Finance, Financial Reporting, Quantitative Techniques in Business, Financial Markets and Institutions, Investment and Risk Management, Law on Obligations and Contracts, Law on Negotiable Instruments, Entrepreneurship, Business Planning/Feasibility Study, Operations Management, and Quantitative Techniques for Management Decisions, Project Management and Business Intelligence and Analytics. He passed the Civil Service Professional exam on October 24, 2005 with a rating of 83.51%. He has been a full-time member of the College of Administrative and Financial Sciences of the AMA International University, Kingdom of Bahrain. He has been an Associate Professor at De La Salle University. He has been an MBA Lecturer at the Wollo University, Ethiopia, East Africa. He has been a Dean of the College of Business and Accountancy at the AMA Computer University. He has also been a professor at the Far Eastern University located in the Manila, Philippines. He handles Human Resource Recruitment and Selection, Project Management, Quantitative Analysis for Management Decisions, Business Math, Business Research, Feasibility Study/Business Panning/Development of an Enterprise, Distribution and Logistics Management, International Business, Supply Chain Management, Total Quality Management, Principles of Marketing, Principles of Management, Production and Operations Management, and Business Communication subjects. He has also been a Learning Specialist/Trainer/Technical Coach/Team Captain then later as a Business Systems Analyst - Software Engineer in Accenture, Inc. Information Technology (IT) Solutions under Managed Testing Services (MTS) - Testing Center of Excellence (TCoE) capability. He has test planning, test scripting and test execution experience onshore for a mainframe systems project. His mainframe area of expertise is in claims testing for one of the largest health insurance company in the United States of America (WellPoint). He specializes in Unit Testing as the test phase. The scope of his testing experience includes Test Planning, Test Scripting, Test Execution and Defect Management. As a Business Systems Analyst (BSA) for one of the clients in Woodland Hills, California, United States of America. He served as a liaison between the business/client and computer engineers, developers or programmers, and software testers and managing the project from start to finish by providing updated status reports, handling issues and risks and ensuring projects are efficiently and effectively implemented to exceeding clients' expectation. He finished his Doctor in Business Administration (DBA) at the Polytechnic University of the Philippines, Master in Business Administration (MBA) at the Rizal Technological University, and Bachelor of Science in Management at the University of the Philippines. He is active in research and community engagement activities.

Conducts incoming, in-process, and final inspections to verify compliance with approved specifications and customer requirements. Applies quality assurance and product standards knowledge to identify defects, mark acceptance or rejection status, and support accurate release decisions. Resolves quality issues quickly to enable corrective and preventive action.

To obtain a professional job where I can utilize my field of study and work experience; to cultivate my humble knowledge in order to expand my understanding and help the growth of the company and become an asset to the organization.
Experienced with hands-on training and practical application in various tasks. Utilizes technical skills and adaptability to handle changing needs. Strong understanding of teamwork and problem-solving to ensure effective results.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

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