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Soy una profesional orientada a resultados, con sólida experiencia en ventas, atención al cliente y call center en empresas como Tigo, Farmacia San Nicolás, Pizza Hut Guatemala y Almacenes Siman. Me destaco por mi empatía, comunicación efectiva y capacidad para acompañar a los clientes en momentos delicados, brindando soluciones oportunas y con respeto.
Cuento con experiencia en ventas directas, llamadas en frío, gestión de pedidos, encuestas y soporte multicanal (llamadas, WhatsApp, Facebook y tickets), lo que me permite adaptarme a diferentes contextos y necesidades de los clientes. Gracias a esta experiencia, he desarrollado habilidades para resolver problemas en tiempo real, manejar situaciones sensibles y mantener una atención de calidad bajo presión.
Actualmente estudio la Licenciatura en Innovación y Transformación Digital, lo que complementa mi perfil profesional al fortalecer mis competencias en tecnología, análisis de datos, optimización de procesos y herramientas digitales. Esto me permite aportar soluciones innovadoras y eficientes en la gestión de ventas y en la experiencia del cliente.
Mi objetivo es contribuir con calidez, profesionalismo y compromiso, asegurando la satisfacción del cliente y apoyando al crecimiento del equipo mediante un servicio cercano, empático y eficiente, adaptado a un sector donde la atención personalizada y el respeto son esenciales.

Curious by nature and always looking for ways to make things work better. I’ve built a strong foundation in customer service and cross functional teamwork, with a growing passion for turning feedback and data into better experiences. I enjoy digging into processes, spotting where things can run smoother, and helping shape solutions that work. Organized, proactive, and big on collaboration, but also comfortable taking the lead when needed.

Motivated professional dedicated to personal and professional growth. Eager learner with a passion for acquiring new skills, languages, and cultural understanding. Committed to excellence, innovation, and continuous improvement. Seeking opportunities to contribute expertise and drive success in a dynamic organization.

Motivated and detail-oriented student seeking an Administrative Assistant position. Highly organized, eager to learn, and dedicated to supporting office operations efficiently. Strong communication skills and a positive attitude make me ready to contribute to a professional team while gaining practical experience.

Experienced in efficiently managing executive calendars and scheduling meetings to optimize time and productivity. Skilled in drafting professional emails, letters, and reports to streamline daily operations. Serve as a reliable liaison between internal teams and external partners, fostering clear and effective communication. Adept at coordinating complex travel arrangements with attention to detail. Proficient in prioritizing and handling phone calls, emails, and messages to ensure timely responses and smooth workflow. Utilize strong interpersonal skills and office management software to support organizational success. Flexible and responsive to additional tasks based on client needs.


  Professional Front Desk Operations/Receptionist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Demonstrated skills include adaptability, negotiation and strong communication abilities.
  Human Resources liaison with a proven track record in negotiating between Union workers and Corporate Management. Demonstrated ability to efficiently handle staff replacements within the product line, ensuring operational continuity. Career goals include fostering a collaborative workplace environment and enhancing employee satisfaction through effective HR strategies.
  Established a comprehensive OSHA Compliance Records system for Facilities Management at Sodexho, filling a critical gap in compliance documentation. Demonstrated strong organizational skills and attention to detail in developing processes that enhance workplace safety.


Dynamic and results-oriented professional with a proven track record in data analysis and education, demonstrated during roles at UNIMA, Nkhoma Mission Hospital and Chowo CDSS. Excelled in leveraging advanced Excel functions and data visualization to enhance decision-making processes, while fostering strong relationships through patience and effective communication. Achieved significant improvements in student success rates and data accuracy.

Driven professional with extensive experience as a Stairs & Railings Installer at Artistic Stairs & Railings and as a Truck Driver at Real Estate Moving. Excelled in customer satisfaction through meticulous attention to detail and superior time management. Skilled in power tool operation and safety management, demonstrating a positive attitude and teamwork in every project.

Proven Nurse and Data Processing Supervisor with a track record of enhancing patient outcomes and optimizing data processes. At the Ministry Of Health, significantly improved birth plans and reduced labor complications. Skilled in Medication Administration and mentoring, demonstrating exceptional patient care and team leadership. Achieved increased productivity by overhauling data quality control at the National Statistical Office. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Biomedical Engineer specializing in Energy Markets, offering expertise in strategic problem-solving, meticulous data analysis, and innovative strategic planning. Proven track record of navigating complex energy markets to optimize operations and implement sustainable solutions. Known for strategic thinking and a results-driven approach to driving efficiency and sustainability in the energy sector.

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