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Proactive Service Quality Leader with a track record of transforming customer and partner experience in high-volume e-commerce and logistics operations. I build and execute service quality strategies that reduce cancellations, cut defect rates, and boost retention, while managing support operations handling 3,500+ monthly voice and written cases. Known for taking initiative to resolve complex disputes in product, delivery, and service quality, and for preventing multimillion KZT losses through data-driven insights. Strong in cross-functional collaboration with Product, Risk, Logistics, and Finance, I consistently turn customer feedback into measurable business impact.

Accomplished delivery driver at Wolt, adept at efficient route planning and customer service excellence. Demonstrated adaptability and technical support skills, ensuring seamless operations. Successfully managed customer interactions, enhancing satisfaction by 20%. Proven ability to handle high-pressure environments with a positive attitude, showcasing strong project coordination and problem-solving capabilities.

Professional with over 10 years of experience in the electrical energy sector, specializing in the sales of power and automation products, as well as high-voltage and medium-voltage substations. Proven expertise in understanding and addressing customer needs through tailored electrical equipment solutions. Demonstrated success as a project manager, effectively delivering turn-key substation projects while ensuring adherence to timelines and budgets. Committed to driving growth and innovation within the industry through strategic sales initiatives and project execution.

Experienced professional in international higher education with over 5 years of work in developing global partnerships, managing academic mobility, and coordinating international accreditations. Skilled in data analysis tools like Power BI and Python to support decision-making. Passionate about enhancing educational quality, building cross-cultural networks, and supporting international students. Open to international roles that focus on education, policy, and cooperation.

Dedicated student at Nazarbayev University. Experienced in historical data analysis, research, and quantitative/qualitative analysis. Familiar with programming languages and statistical tools. Seeking an internship where I can leverage my research expertise while gaining hands-on experience.

Mobile Application Developer | Flutter Expert | Technical Lead
Experienced mobile developer (6+ years, age 24) specializing in Flutter. Proven track record in building high-quality, performant, and secure applications. Skilled in leading teams, managing full development cycles, and implementing modern practices like CI/CD, automated testing, and code reviews. Strong focus on clean architecture, intuitive UI/UX, and delivering real value through innovative solutions. Seeking new challenges to apply leadership and technical expertise in creating impactful mobile products.

I have achieved professional knowledge in EPC projects in Oil & Gas, LNG facilities. Construction Site activities, Mechanical rotating and static commissioning activities, Pre-Commissioning & Commissioning, Start-up.

Winner of the KIMEP Intellectual Olympiad (2022).

Participant in a UNICEF-organized research project on children's rights protection in the Republic of Kazakhstan.

Completed the course "Selected Undergraduate Topics in Law: Commercial and Investment Arbitration" in the summer 2024 semester.

Currently a member of the debate team participating in the Vis Moot 2025 tournament.

Participant in the National Grand Debate Tournament (2022).

Participant in the Central Asia Vis Moot Training organized by the CLDP, United States Department of Commerce, and AIFC.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.

Dynamic professional with a proven track record in office administration and document preparation, honed across roles in the judiciary including a significant position at the Specialized Inter-district Juvenile Court of Shymk. Excelled in enhancing customer service and communication, achieving a 20% increase in court efficiency. Skilled in organization and keyboarding, adept at leading with results.

Accomplished Chief Accountant with a proven track record at Himtex Asia Plus LLC, adept in Excel and leading month-end close processes. Expertise in financial accounting and managing financial transactions, demonstrated by successfully consolidating financial statements across multiple countries. Skilled in team leadership and strategic financial planning, ensuring robust financial health.

Dedicated and enthusiastic teacher with a Bachelor's degree in Education and Humanities, specializing in Two Foreign Languages. Seeking a position at Bilim Innovation Schools where I can utilize my passion for teaching and classroom management skills to create a positive and productive learning environment. I believe in building positive relationships with students and approach teaching with empathy and understanding. Recognizing that each student has unique strengths, interests, and learning styles, I prioritize getting to know my students as individuals and tailoring the learning environment to meet their specific needs. Additionally, I have successfully mentored a student who achieved third place in the KBO Junior Olympiad and guided multiple students to secure first place in the Owlypia locals in Shymkent.

Experienced backend developer on Node.js and Typescript, having built web and API apps as well as ML models on Python (Pytorch). Fair exposure to AWS stack (DynamoDB, Lambda functions, SNS, SQS), and Postgres as database

Organized maintenance with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Reliable, energetic Mechanic with passion for hands-on work. Identifies issues early and comes up with cost-effective solutions for client and business. Highly versatile and experienced with latest technology and advancements in maintenance industry.
Working Line maintenance and Base maintenance B1 CS and B1 support stuff for Boeing 737CL/NG/MAX; Bombardier Crg-200

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