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Successful Customer Service Advisor with five years of experience addressing customer requests and concerns in Kenya Revenue Authority. due to exemplary service delivery i was awarded a certificate for Best Employee of the month. Expert at providing relevant information and options to successfully resolve taxpayers issues. Achieved certification on customer experience essentials held between 6th July and 6th August, 2020 at Institute of Customer Experience. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Integrity being one of my many virtues that saw my nomination to the Students Electoral Commission 2017-2018. Participating in voluntary salary contribution drive in support of the Covid-19 emergency response fund.


  Creative Copy Writer offering background in preparing well-structured drafts, editing posts and conducting keyword research. Collaborative team player possessing impeccable grammar and in-depth comprehension of Microsoft Word and Office.
  Demonstrated record of accomplishment in proposing, outlining and writing engaging, fresh content. Logical and methodical with creative eye for details and diligence in producing exceptional work. Well-versed in building interest in readers, marketing books and critically approaching problems.
  Versatile Content Writer proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work. Autonomous yet communicative with five-year history of superior performance in remote environments.
  Results-driven Copywriter offering five years of client-focused service, project management and business-generating content production. Skilled professional with core strengths in leadership and goal alignment across teams and external agencies. Proficient at cultivating and retaining key client relationships and business partnerships.
  To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  Talented professional good multitasking, organizational and verbal and written communication skills. Expertise includes writing content on topics diverse topics and for use in different media. Bringing five years of related experience.


Exceptional Chef with superb understanding of recipes and food cooking methods. Specialties include determining proper portions, menu planning and managing food inventory. Passionate about food and hospitality. Skillfully manage kitchen and food preparation areas.

A highly motivated and organized individual with a strong passion for law and a background in legal studies. Computer literate and a quick learner, eager to contribute to The Law Office of MacDonald & Company's success as a Legal Assistant. Possess excellent communication and teamwork skills, and committed to providing efficient administrative support and exceptional client service.

Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Highly-qualified Housekeeping Supervisor offering Number years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Diligent Security professional with [Number] years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

A passionate caregiver, competent and comfortable in both home and hospital settings. A proven ability to work in demanding situations and deliver outstanding professional services to residents. Personal target to serve humanity with love and dedication.

. Resolution-minded Retail Centre Team Leader with 10 years of experience solving complex product defects, refunds and stock deficiencies. Team-oriented supervisor motivating employees to take ownership of respective roles. Service-desk specialist handling large volumes of guests with professionalism and enthusiasm.

Enthusiastic Administrator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in Customer Service .

Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in Microsoft Office, Google Workspace, Slack, Asana and correspondence management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Highly motivated professional with a diverse background in both general practice and research assistance. Equipped with a strong academic foundation and hands-on experience, I am adept at conducting comprehensive research, assisting in data collection and recording, I strive to leverage my combined expertise in research assistance and general practice to contribute meaningfully to the scientific community.

I am a compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies. Energetic educator with proven skills in teaching diverse subjects. I am able to keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments. I would like to seek and maintain full-time position in your institution that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experienced and effective Recruiter adept in all aspects of education recruitment support and solutions. Bringing forth several years of industry experience and expertise in talent sourcing, screening, interviewing, and placing. Equipped with a diverse and promising skill-set, conducive to providing optimal support to HR business partners, organizations, and hiring managers to achieve organizational objectives.

Seasoned engineering executive with a demonstrable history of driving and advancing organizations within the logistics, supply chain, and fin-tech sectors. Adept at orchestrating strategic planning, steering software development initiatives, and cultivating teams for optimal growth.

Proficient in recognizing lucrative opportunities and executing pragmatic business strategies, while maintaining a relentless pursuit of staying abreast of cutting-edge trends, technologies, and industry best practices.

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Efficient and precise, with a commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization, and data organization for enhanced productivity. Ready to work in a challenging hospitality industry in a position of responsibility and develop new innovative approaches. Socializing I am excellent at socializing, teamwork, and exchanging ideas with other people.
Autonomous, compassionate, and resilient caregiver with 8+ years of driving experience.

PROFILE
Am a Doctoral Researcher/Business Strategic planning and research Consultant/Financial Analyst Aged 41 Years With Thorough and in- Depth Experience of Developing Realistic Solutions To Assure Satisfactory End Product,With Creative Operational Skills in Executing Effective Operational Rhythm and Management Systems Structures Enhanced by my Expertise in Data Collection,Analyzing,Articulating and Solving Various Problems Coupled by my Skills in finance,Oral and Written Communication With Ability To Absorb and Synthesize Large Amount of Information With High Level of Integrity January 2021 — Present Creation and Interpretation of New Knowledge Through Original Research or Other Advanced Scholarship, or of a Quality To Satisfy Peer Review, Extend the Forefront of the Discipline and Merit Publication; Systematic Acquisition and Understanding of a Substantial Body of Knowledge Which Is at the Forefront of an Academic Discipline or an Area of Professional Practice; Ability To Conceptualize, Design and Implement a Project for the Generation of New Knowledge, Applications or Understanding at the Forefront of the Discipline, and To Adjust the Project Design in the Light of Unforeseen Problems; Detailed Understanding of Applicable Techniques for Research and Advanced Academic Enquiry. Making Informed Judgements on Complex Issues in Specialist Fields, Often in the Absence of Complete Data, and Able To Communicate Their Ideas and Conclusions Clearly and Effectively To Specialist and Non-Specialist Audiences; Continue To Undertake Pure and/or Applied Research and Development at an Advanced Level, Contributing Substantially to the Development of New Techniques, Ideas or Approaches. Ensuring Qualities and Transferable Skills Necessary for Employment Requiring the Exercise of Personal Responsibility and Largely Autonomous Initiative in Complex and Unpredictable Situations, in Professional equivalent environment Masters in business administration (MBA) strategic management , University of Nairobi

 Dedicated and results-driven Customer Success Manager with a strong passion for delivering exceptional customer experiences. Seeking to contribute my expertise in technology, excellent communication skills, and customer-centric approach to thrive as a Customer Success Manager at Canonical. 

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Certified Quality Professional with a 12 years successful career delivering efficiency and maintaining ISO 9000 Quality systems. Drives smooth operations of Engineering and production lines, coordinates efforts of employees and facilitates communication between management and engineering departments. Demonstrated experience of working in the Construction/Engineering industry reviewing and interpreting regulatory and programmatic guidance, implementation of corporate compliance, risk management and corrective action programs across Africa, Middle East and Central Asia with a variety of International Governments, Contractors and US.Millitary which includes KBR, USACE, Relyant Global, NAVFAC, World Bank and United Nations. Motivated to deliver within cost, timeframe and quality constraints through strategic project planning. Hardworking and passionate to lead high-performing teams by example.

Professional with expertise in high-voltage connections and power distribution, recognized for delivering quality assurance across various projects. Proven track record in project management, technology adaptation, and budgeting within the energy sector. Strong skills in fostering client relationships and implementing innovative solutions.

CAREER PROFILE SUMMARY I am a vastly experienced Electromechanical Engineer QA/QC with over 15 years of experience, I have comprehensive knowledge of Engineering Installations, Maintenance, Welding Fabrications, Manufacturing Production, Plant equipment /Automotive Engineering, Factory operations, Petroleum Operations, Sales, and Engineering constructions site/works management focusing on the economy, Industrial safety, reliability, quality, and sustainability. I am able to ensure that any site Construction machines/Equipment be it in manufacturing, production, Automotive, maintenance, or operation conforms to the highest Engineering standards. My varied experience in the petroleum Energy sector, Sugar manufacturing factories, pipeline and storage tanks constructions, General Engineering maintenance, Manufacturing management, and Business administration, with the skills I have gained therein including Mechanical and Electrical Engineering, system commissioning, project management, and risk management can be transferred across all sectors. I have a consistent track record of successfully completing projects from the concept and detail of the design through to implementation, commissioning, and operations. Additionally, I also have a comprehensive understanding of Health, Safety, and Environmental (HSE) regulations. (OSHA in general) with AutoCAD Experience. My focus is to secure a position where my abilities and experience will be utilized in providing long-lasting solutions to the ever-evolving Engineering Construction World. Resourceful Project Manager with [Number] years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

My core career objective is to dedicate my whole being into service to the humanity; giving all it takes to remain relevant the people I serve in the society. Using my experience that I have gained in my field of study, I am encouraged to venture further in academics so as to fit for the cadres that lie in my area of specialization. CAREER GOALS To secure a position in an institution where I can bring my strategic and immediate value and develop my skill set. To pledge my loyalty and honesty and fully dedicate all efforts in working in a busy and challenging environments that offer chances and enable me to nurture my skills to exercise creativity and potential for maximum output. ATTRIBUTES General- Decisive, structured, problem solver with expansion exposed and with ideal communication skills. Personal drive- Conscientious, accountability with positive work attitude and able to set, raise and improve personal and other standards. Performance attributes- Robust and diligence in performance, completing and overseeing task, self-directing and able to prioritize work task and achieving efficiently and accurately.

I am self directed person and dynamic in my tasks. Am goal oriented and always aim to achieve set targets. I am a skilled organizer and a higher achiever when set to perform a task. I work under minimum supervision and in any condition. Am cooperative and listen to different opinions in order to come up with the correct solutions.
CAREER VISION :To be a part of the challenging team which strives for the better growth of the organization and which explores my potential and provides me with the opportunity to enhance my talent with an intention to be an asset to the company.

CHRP(K) Sarah Bosibori Njenga : A productive Human Resource Consultant with over 3 years of hands-on HR management experience and broad knowledge of HR metrics for bench marking, measuring, analyzing and articulating value and Return On Investment of HR initiatives, practices and policies. Guides, trains and supports clients in areas of strategic human capital management, employment law compliance, employee relations, organizational development, workers' compensation administration and overall development of best practices in human resources. Demonstrates strong business acumen and possesses entrepreneurial spirit with genuine desire to proactively and consistently deliver results for clients and internal teams.

Experienced and driven Underwriting and Business Development Officer, highly motivated to achieve exceptional results. Possessing a proven track record of over 5 years in handling diverse classes of insurance, including General, Life, and Medical Insurance.

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

I am a result-driven Human Resource Professional with over a decade Human Resource leadership experience.

Helpful professional commended as valuable team player with expertise in Solar Installation Projects, Maintenance and Monitoring. Ready to bring 5 years of relevant work experience to new position in SPEG, Having done close to 20 projects for Mazard as team leader/supervisor for my current employee and being a part of your projects as team leader and a technician In Complast, UAL, Menengai Phase 2 and Timsales, I am sure I will be of good value to you. I learn fast and come up with pertinent solution when need be, raring to learn more and grow in this field.

A hardworking and self driven structural design engineer with over a year experience in CAD, structural drawing, structural inspection and construction management. Skilled in structural design and a valuable asset on construction site roles. Willing to learn and able to follow instructions easily and cooperate with teams to deliver the quality results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

I have a Bachelor’s Degree in law and a Diploma in Legal Studies in Law in plus 15 years post qualification experience as an advocate.
I have 15 years’ experience of progressively responsible experience as an in-house counsel, including legal analysis, research and writing. I have international experience working in a multicultural setting in Kenya Airways PLC, Bamburi Cement PLC and Coca-Cola Central East & West Africa Limited.
I have 7 years’ experience working as a Senior Legal Counsel at Kenya Airways PLC (and recently as Acting Head of Legal) in leadership, supervision and management of teams. I have experience in representing the companies in matters related to internal justice system as well as in the development of complex legal instruments.

PROFESSIONAL SUMMARY
Goal-oriented individual with experience in customer service, sales and business development. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service experience. Interested in new challenging opportunity for career growth.

Insightful Information Technology Manager with 17 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

Technically adept and effective working in agile environments using Scrum & Kanban methodologies utilising the SAFe framework. I bring an entrepreneurial, data led mindset to the business, taking on calculated risks, innovating and leading with influence, not authority with over 8 years of entrepreneurial, software and product management experience, having conceptualised and developed products from concept to market.
I have worked in fintech, agri-tech, mobility, B2C & B2B e-commerce and supply chain focused enterprises where I have developed hands on experience working with investors, market regulators, customers and other cross functional teams such as UX, CX, legal, operations, marketing, growth, data and sales.
In my current role as the head of product at Sendy, I lead six product pods/squads working across the organisation's product suite.

A seasoned marketing and strategic partnership expert with 20 years of experience in different areas of specialization like Brand Management, Customer Service, Research, Product Launch, Corporate Social Responsibility & Partnerships and Events Management among others. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

 Versatile Administration officer skilled in managing diverse tasks and competing priorities on daily basis. Practiced at driving improvements to quality, productivity and service, having demonstrated over 10 years of Administration experience.  Competent Administration officer with superior organizational, communication and problem-solving abilities, knowledgeable about managing files and schedules and eager to help any organization improve operations.  Self-motivated Administration officer brings proven leadership, organizational and customer relations skills, Independently solves problems and keeps teams on task to handle diverse business requirements with a proven history of retaining clients and talented staff.  Talented Administrator highly successful at motivating teams and streamlining operations, an analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions.  Experienced individual providing high-quality administrative support to various departments, highly organized and detail-oriented with great multitasking and task prioritization skills.  Results-driven candidate with successful track record of providing administrative support in busy office environments, adept at handling multiple projects and prioritizing tasks.  Talented Administration officer with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills.  Talented Administration officer, goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. 

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Reliable Job Title well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

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