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Results-oriented Customer Success Professional with extensive experience in customer support, administration, and BPO management. Proficient in optimizing customer interactions through CRM platforms such as Zendesk, Intercom, Mteja, and Playvox. Skilled in leveraging analytical expertise to identify trends in customer behavior and utilizing metrics (FRT, CSAT, MRT, resolution times) to proactively ensure a seamless and satisfying customer experience.

Dedicated Agronomist with a BSc in Agriculture Extension and Education and 3 years of diverse experience as an agronomist, extension officer, consultant, and customer representative. Proficient in data entry, crop management, and farmer mobilization. Passionate about sustainable agriculture, committed to enhancing crop yields, and skilled in engaging and educating farmers for agricultural excellence.

  I am a highly skilled and proficient educator with more than 11 years of experience in the education sector in Kenya. Throughout my career, I have gained extensive knowledge and expertise in teaching History and Christian Religious Education, managing classrooms, and implementing effective teaching strategies that suit the needs of diverse learners.One of my strongest qualities is my ability to manage multiple priorities simultaneously while maintaining a positive attitude.Overall, I am a dependable, flexible, organized, and results-oriented educator who is passionate about providing quality education to learners. I am confident that my skills and experience make me a valuable asset to any educational institution.  

Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems.

Results-oriented professional with over 2 years of experience in administrative roles, specializing in data management, process automation, and digital marketing. Multidisciplinary team player and a passionate academic waiting graduation for a Master's in International Relations and Diplomacy and holds a Bachelor's in Economics, Sociology, & Political Science and Government. Currently excelling as a Data Specialist at CloudFactory, demonstrating knowledge in AI-powered machine learning systems. Successful Founder of SCRUTARIX, providing global digital marketing solutions to over 200 clients remotely. Proven ability to manage multifaceted responsibilities, strategically drive initiatives, and contribute to community development. Eager to leverage a dynamic skill set, diverse experiences, and academic achievements in the advertised role.

KEY PROFESSIONAL SKILLS AND COMPETENCIES Proficient knowledge of enterprise resource management software, SAP Business One. Innovative and creative problem solver. Team driven and an excellent communicator. Excellent organizational and record keeping skills. Project management skills. Great analysis skills. Great interpersonal skills. Hard working and self-motivated. Able to multi-task and perform well under pressure.

Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures, effective budgetary planning. Prepared to leverage 10 years of progressive retail experience to positively impact business operations.

 Highly motivated and accomplished cybersecurity professional with 11+ years of experience, 7+ years in leadership, specializing in protecting sensitive data and infrastructure across various industries. Proven expertise in vulnerability assessments, penetration testing, incident response, and security awareness training. Adept at managing and motivating teams, collaborating effectively with stakeholders, and driving successful security initiatives. I am Seeking to leverage my Cyber Security expertise and skills as a Cyber Security Lead or comparable role. 

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

I am an experienced caring clinician and community health specialist with over 15 years of working in clinical and health management services. My expertise includes health systems strengthening, child and vulnerable adult safeguarding, training and mentoring healthcare service providers, monitoring and evaluation, health research, policy development, and advocacy. I am passionate and committed to providing optimal care and support to clients to promote their health and welfare.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Mechanical Engineer with experience in Geothermal steam gathering system designs, construction and project supervision, reservoir modelling and simulation. Spent time with KenGen has revolved around improvement of well testing equipment , geothermal power plants concept reviews and project implementation. However, also have experience in conducting field optimization studies, procurement as well as project budgeting, tracking and monitoring.

Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.

 Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. 

Meticulous finance & accounts personnel with advanced accounting, mathematical and software experience. Successful at keeping accounts current and accurate for compliant financial recordkeeping. Well-organized, diligent and focused professional. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Customer Service Executive with proven experience in enhancing organizational brand through customer acquisitions, managing customer expectations and retention and fostering customer loyalty. Outstanding experience in maximizing the value of existing customers through cross-selling of complementing products and services, stimulating word of mouth referrals, and stimulating demand for goods and services through delivery of exclusive offers and promotions. Adept at providing back-end support to sales teams; handling customer dissatisfactions; team leadership; report writing, and communication. Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Independent Travel Agent offering more than [Number] years of industry experience. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion. Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.

A results-oriented, determined, self-motivated, and people-focused environment and resource management expert with the ability to apply lifecycle and green thinking approaches to provide sustainable solutions to local and global environmental and social threats. Well-organized environmental specialist with expertise to enforce both national and international environmental and social regulations. Extensive knowledge of site assessments, permitting actions, filing compliance reports, and developing operational plans to comply with EPA standards. Proven skill in meeting deadlines under conditions of multiple demands and conflicting priorities. I am a passionate environment and natural resource management enthusiast with over seven (7) years of cumulative experience in resource management, campaigns and advocacy, engagement of diverse stakeholders (i.e., government, private, etc.), environmental and social impact assessment, ISO 14001:2015 implementation, social research, community engagement, team/capacity building, and spatial analysis, with progressive knowledge in GIS and remote sensing. Excellent team builder and motivator with honed communication and analytical thinking skills, as evidenced by the technical reports implemented.

   With over 25 years of extensive experience in program design, management, and technical training in the education sector, I bring a proven track record in aligning initiatives with organizational strategies, leading successful proposal development, and providing expert guidance in dynamic humanitarian contexts.   

I am 34 years old and an accomplished Banker With over 10yrs experience focused on meeting customer expectations and achieving company goals.
I Drive success by directing high-producing teams while developing lasting employee rapport.
I have Exceptional knowledge of cost-reduction methods and ability to plan and execute different business Models.
I am a Hard-working individual with exceptional experience in leading teams, delivering results and exceeding expectations.
Am Skilled in teaching new concepts and best practice strategies.
Am Detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy.

Innovative and hardworking Marketing Consultant 5+ years of experience in Marketing industry. Offering expert insights into creating promotional strategies that capture emerging market trends. Highly proficient in SEO practices and knowledgeable in digital marketing and new media.

Senior consultant with over 20 years experience in financial accounting and reporting with a track record of dependability and a reputation for integrity; providing visionary leadership.

Goal oriented and proficient in implementation of company strategy and budgeting and adaptation of best practices.

Problem solver,talented in multitasking in finance,operations, HR Admin.,staffing and delegation creating a positive workplace.

 Highly skilled and dedicated Assistant Executive Finance Cost Controller with a proven track record of optimizing financial processes in the production, procurement, and logistics departments in organizations that assert themselves to growth. Demonstrated expertise in cost control, budget management, and financial analysis. Skilled in uncovering opportunities to improve financial growth, cost management, and internal controls when managing all finance functions. Prepared to bring talent and expertise to organizations offering opportunities for advancement. 

Professional Civil Engineer with 8 years experience with proficiency in planning and execution. Led teams from front. Excellent blueprint interpreting and leadership skills. Experienced in preparing tender design, preliminary design and detailed design drawings and Contract Administration.

Personal attributes Gender: female Date of birth: 11th May 1994 Religion:Christian Nationality: Kenyan Languages:English and Kiswahili

A highly skilled Project Management and Business Administration expert with over a decade of experience in optimizing business processes, fostering a positive corporate culture, and driving organizational success. Proficient in communication, negotiation, time management, leadership, risk management, and critical thinking. Known for problem-solving abilities, strong administrative skills, and impeccable attention to detail. Fluent in both English and Swahili. Big-picture Unit Coordinator with 15 years of experience leading team in collaborative patient care. Directs numerous medical professionals in both general and specialized practices to tend to every patient need. Passionate in promoting total health and well-being. Unit Coordinator with 15 years of human service experience and strong leadership skills to employ trauma-sensitive technique that promote protection, support and empowerment. Maintains compassionate environment and service delivery approach to improve functioning and reduce trauma symptoms. Strong knowledge of general counseling methods, crisis interventions skills, community resources and cultural differences to foster effective treatment solutions. Organized Health Unit Coordinator with 14 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.

Skilled B2 AME, with over 5 years Base and Line maintenance hands-on experience in avionics systems, electrical systems and general aircraft systems on Embraer ERJ 135/145, Dash 8 Q400 Next Gen, Q100-Q300, Cessna 208B Caravan/172/152/150/180, Fokker 50/70, Beechcraft Baron 58 and 1900C/D. Eager to work on and gain more experience on Boeing, Airbus amongst other fleet. Adept at performing in-process and final inspections for release of aircrafts and (or) components to service with commitment to accuracy and safety.

Self-motivated Clinical Officer brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Outgoing Clinical Officer with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Talented, organized, trusted professional in Banking Industry Management providing next-level leadership to team members. Experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Experienced in development & execution of strategic plans and objectives as agreed on with top level management and deliver to the stakeholders.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

1.Hardworking with experience in hotel, holiday and corporate booking management. Completes tasks promptly and accurately to maintain smooth reservation services. Builds rapport with staff and guests for positive reception environments.

2.Attentive individual working proactively and responsively to meet customer needs. Retains knowledge for helpful, informative service advice. Meticulous and methodical to achieve tasks to instruction. Customer-focused travel professional versed in current industry practices and desirable destinations.

3.Focused on delivering first-class experiences for variety of budgets and preferences. Reliable in maintaining organised records and preparing necessary paperwork.

An accomplished compliance & risk analyst, with over 20 years’ experience in Capital Markets both in Kenya and in the region. Well versed with capital market regulations, products, services, processes and practices. Has tremendous experience on supervision matters, audit, internal controls, governance, AML issues and planning as well as execution of onsite and offsite inspections among other skills. A diligent, self-driven professional


Dedicated and results-driven Programs Administration and Operations specialist with over 5 years of experience in program planning, administration, and implementation of community systems strengthening projects. Seeking a challenging position as a Programme Associate where my skills in project coordination, budget management, and efficient communication can contribute to the success of GAIN Kenya's mission.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Astute INVESTIGATOR with data-driven and technology-focused approach. Communicates clearly with stakeholders and builds consensus around well-founded models. Talented in writing applications and reformulating models.
REFEREES

PAUL KORIR KIPKEMOI
INVSTIGATION MANAGER
NCBA BANK KENYA
0720271159
NOAH CHEPTUMO
HEAD SECURITY AND INVESTIGATION
NCBA BANK KENYA
0717444651
ANTONY OBIRI
INVESTIC INSURANCE INTERNATIONAL
0722163783

Possess ability to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Accounts Assistant position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Team Lead Innovation, Business Development & IT manager
Equipped with vast experience spanning 17 years in IT, Hospitality, construction, Logistics and Project management having worked in different fields of industry, bringing a much needed expertise to develop, drive and manage targets and objectives that will see any organizations growth move to the positive. With a proven track record, it'll add value to any potential employer and as a team player who’s always willing to learn and to teach. Organized Team Leader, builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Resilient Digital Strategist with 3-year background in project management, communications and marketing. Expertise in brand development, interactive content and community engagement. Results-oriented professional committed to effectively building loyalty and long-term relationships with clients.
Data-driven decision-making: I have a strong analytical mindset and utilize date-driven insights to inform marketing strategies and optimize performance. I am skilled in using tools like Google analytics ,Adobe analytics and marketing automation to track key metrics and continuously improve results.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Astute INVESTIGATOR with data-driven and technology-focused approach. Communicates clearly with stakeholders and builds consensus around well-founded models. Talented in writing applications and reformulating models.

REFEREES


PAUL KORIR KIPKEMOI
INVSTIGATION MANAGER
NCBA BANK KENYA
0720271159

NOAH CHEPTUMO
HEAD SECURITY AND INVESTIGATION
NCBA BANK KENYA
0717444651

PETER OSANYO
SECURITY AND INVESTIGATION MANAGER
NCBA BANK KENYA
0726771274

Trained Chemical and Process Engineer and Environmental Specialist with a rich wealth of work experience. Experienced in sales and marketing, research as well as leadership development.

I'm experienced and detail oriented assistant storekeeper with a proven track record in the logistics and supply chain field.

Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.

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