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Customer service and operations management professional with over 9 years of experience, an expert in driving customer service quality and operational efficiency. Key achievements include leading the global launch of the chat support process for Mira Showers, and spearheading the design and implementation of a QA framework for the US process. Seeking an Assistant Manager position at a forward-thinking company, where I can bring my customer service and operations management skills to support your mission of enhancing customer satisfaction and operational efficiency.

Dynamic Agency Development Manager with expertise in onboarding management and training program development. Proven ability to enhance product knowledge and foster customer relationships, driving agency growth and compliance.

Certified accounting professional with solid background in financial analysis, auditing, and regulatory compliance. Proven track record in optimizing financial processes and driving strategic initiatives that enhance organizational performance. Strong collaborator, adaptable to changing needs, and consistently delivers accurate results. Skilled in financial reporting, tax preparation, and risk management with focus on ethical standards and integrity.

Dynamic professional with a strong work ethic and excellent communication skills, honed at India First Life Insurance. Proven ability to thrive in fast-paced environments while delivering exceptional customer service. Adaptable and detail-oriented, I excel in teamwork and problem-solving, consistently meeting deadlines and supporting colleagues effectively.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

6 years of experience in Oracle database, SQL, PL/SQL, involving database design, application development, implementation, quality testing, statistical analysis, and support. Develop and maintain PL/SQL procedures, functions, triggers, and packages to support database applications and business requirements. Experience in developing and testing PL/SQL stored procedures, packages, and triggers. Created database objects like tables, views, synonyms, and indexes.
Extensively wrote SQL queries (subseries, correlated subqueries, and join conditions). Involved in designing and developing reports. Involved in integrated reporting capability. Knowledge of Oracle 11g, 12c, and 19c database architecture. Expert in handling multiple projects. Strong understanding of IT project management terms.
Presentation and facilitation.

Results-driven technical professional with over 6 years in the tech industry, including 4.5 years of hands-on experience with Salesforce products, and 3.5 years at Salesforce.com. Expertise in Salesforce functionality and root cause analysis, facilitating customer onboarding and implementation. Proven track record in developing scalable training programs and collaborating across teams to improve customer satisfaction. Committed to delivering high-impact technical support and onboarding experiences that align with Salesforce’s enterprise-grade standards.

Results-driven Digital KYC Analyst with a strong focus on anti-money laundering and counter-terrorism financing compliance within the financial services sector. Proven ability to conduct thorough customer due diligence and risk assessments, ensuring adherence to regulatory standards. Recognized for exceptional accuracy and meticulous attention to detail, consistently delivering high-quality work that mitigates risk and enhances organizational integrity. Committed to leveraging analytical skills and industry knowledge to support effective compliance strategies and foster a secure financial environment.

Dynamic sales leader with extensive experience at BMW, excelling in sales strategy development and team management. Proven track record in enhancing customer engagement and driving market growth. Adept at mentoring teams and implementing quality assurance practices, fostering a culture of excellence and adaptability in fast-paced environments.

Proactive professional with experience in IT service delivery, specializing in coordinating technical support and engineer assignments. Strong verbal and written communication skills, complemented by problem-solving abilities to effectively address customer needs and improve service delivery.

HR professional with strong focus on team collaboration and achieving results. Skilled in talent acquisition, employee relations, and performance management. Adaptable and reliable, excelling in dynamic environments and driving organizational success. Known for effective communication, problem-solving, and fostering positive workplace culture. Responsible HR Assistant with human resource operation. Dedicated professional eager to create and implement successful strategies to improve organisational efficiency.

Results-driven Analyst with Eli Lilly, skilled in quality review of datasets and stakeholder coordination. Proven track record in enhancing data integrity through effective discrepancy management and communication. Adept at utilizing Rave and Veeva EDC, leading teams to achieve project goals while fostering collaboration and maintaining high standards of clinical data quality.

Work Experience September 2023 - Current Indigo - Bagdogra airport Senior Paramedic August 2019 - September 2023 Indigo Airlines - Hyderabad Executive Paramedic Department of Flight Safety Educational qualifications 01/2019 Sri Sathya Sai Institute of Higher Medical Sciences, College of Nursing B.Sc Nursing under Rajiv Gandhi University of Health Sciences. GPA: 1st class 01/2014 CBSE GPA: 1st class 01/2012 CBSE GPA: 1st class DY Patil university NAVI mumbai Master of Business Administration Hospital and healthcare management - currently perusing
Dedicated professional bringing several years of excellent performance in medical roles. Offers unwavering work ethic and dedication to the company. Industrious and focused on continuous professional development.

Dynamic Store Manager with a proven track record at Croma, excelling in sales management and team leadership. Adept at building relationships and driving results, I effectively communicate strategies that enhance performance and achieve sales targets. A self-starter with strong project management skills, I foster a positive team environment to ensure success.


Sales and client relations professional with experience in business development, customer success, and lease administration across tech and real estate sectors. Skilled in lead generation, stakeholder management, and delivering high-impact client experiences.

Business Development Manager specializing in revenue generation and operational efficiency. Proven track record in developing strategies that enhance market positioning and boost customer acquisition. Experienced in leading sales teams to exceed targets and expand market presence. Expertise in crafting effective sales strategies, building client relationships, and identifying new business opportunities.


Professional Summary


  16+ years of overall experience in the IT industry with 8+ years as a Business Analyst in Insurance domain.
  FLMI certified (LOMA) professional with good knowledge in Product setup, New Business, Underwriting, Policy Servicing and Claims
  Scrum Product Owner (CSPO) with a proven track record of driving product development and enhancing team productivity.
  Involved in configuring multiple Life and Annuity products in Allianz Business System & OnDeck application
  Worked closely with Project Stakeholders, Subject Matter Experts (SMEs), and Business Users to understand the requirements and specifications for new applications along with re-engineering the existing applications.
  Extensive experience in creating Business Requirement Document (BRD), Functional Requirement Document (FRD), Flow charts, Mock-up, Use Case Model, Activity Diagrams using UML (Unified Modelling Language).
  Experienced in working in an Agile Scrum environment with ability to breakdown requirements into Epics, Features and User stories.
  Expert on System, Integration and User acceptance testing
  Experience in performing Gap Analysis by understanding and mapping the AS-IS state and TO-BE state.
  Proficient on STLC, Defect life cycle, Defect tracking and Test Management.
  Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments.
  Diligent worker with strong communication and task prioritization skills


Internship-aspirant with enterprising and confident view to challenges and tasks at hand. Currently pursuing final year in Arts with specialization in Psychology, Eng. Literature, and Political Science
Smart user of wit and approach to achieve purpose and results.

To work in a progressive organization that incorporates varied spectrum of work & diversity, this endows consistency, competency & expertise in professional as well as social spheres, enabling collective excellence and technical growth, personal fulfillment with welcome attitude for new ideas and concepts to enhance the overall growth of the organization.

Business generalist with 13+ years of experience in emerging sectors, including e-commerce, e-mobility, fintech, and AI. Successfully delivered projects across Southeast Asia, China, USA, MENA, and Europe. Recognized for rapid career advancement with three fast-track promotions and seven top 2% ratings. Expertise in business development, strategy, operations, and go-to-market initiatives.

Senior Customer Service Executive with over 2 years of experience in Global Customer Support Operations . Proficient in chat and email support, CRM tools, issue resolution, upselling and conflict de-escalation. Strong track record of meeting KPIs and providing technical support with a 95% customer satisfaction rate.

Engineer with extensive design and development experience. Expertise in product design, quality assurance, and manufacturing processes. Proven track record of collaboration with marketing and cross-functional teams to deliver successful products.

Dynamic Inside Sales Representative skilled in lead analysis, CRM practices, and sales strategy development. Achievements include improved conversion rates and enhanced client engagement through effective communication and teamwork. Results-oriented Inside Sales Representative with expertise in lead analysis and CRM optimization. Proven ability to enhance conversion rates through data-driven insights and strategic collaboration.

Dynamic finance professional with extensive experience at Air India Ltd, excelling in vendor reconciliation and budget allocation. Proven track record in SAP S/4 HANA Finance and team leadership, driving efficiency and compliance. Adept at managing audits and ensuring accuracy in financial reporting, fostering strong vendor relationships through effective problem-solving.

B.Sc. Computer Science student with strong foundations in programming, data structures, and applied mathematics. Skilled in SQL, Python, C, C++, and web technologies(html, CSS), with hands-on project experience. Passionate about research, problem-solving, and pursuing advanced studies in computer science.

Dynamic finance professional with experience at Grand Thorton Bharat LLP, excelling in statutory audits and compliance. Proven ability in corporate finance and advanced Excel, achieving significant improvements in working capital and securing Rs 2 crore in funding. Strong analytical skills and a proactive approach drive successful outcomes in fast-paced environments.

Results-driven Data Mining Executive at Altudo, adept at leveraging analytical skills to enhance targeted marketing campaigns. Demonstrated adaptability and determination in maintaining data accuracy, leading to improved client reporting. A quick learner with a strong commitment to independent work and team collaboration, consistently achieving goals through innovative data solutions.

Machine Learning Engineer with 1.5+ years of experience at Quantiphi Analytics Solutions, specializing in Generative AI, NLP, and intelligent document processing. Led the integration of GenAI capabilities into the DOCIPHI platform, leveraging Large Language Models (LLMs), agentic RAG architectures, and multimodal AI for scalable table extraction and content classification in complex insurance documents. Proficient in Python, LLM orchestration frameworks, and cloud-based deployment, with a strong track record of delivering high-impact, production-ready solutions.

 Experienced Total Rewards professional with 10 years of experience in Telecom Industry . Focused on revamping compensation frameworks to align with company cost and quality goals. Proficient in base pay, short term variable, compensation management, benefits programs and HRoperations. Big-picture thinker with respectful and resilient nature. 

IT professional with strong expertise in production support, application administration, automation, and system monitoring in a 24/7 environment. Experienced in supporting critical financial applications (Tata Capital LAS, WM, TSL, Credence) with a focus on high availability, performance stability, and incident resolution. Skilled in SQL Server data delivery, IIS/Windows Services administration, SSL certificate lifecycle management, and DR drill execution. Proficient in creating automation in batch scripts, ETL management, and cross-platform file transfers, reducing manual effort, and optimizing operations. Adept at developing Grafana dashboards, automating recurring data requests, and handling incident/change management via ServiceNow and Helix. Strong track record of delivering secure, reliable, and streamlined solutions to support business-critical operations in financial services.

Hotel Management graduate with a strong foundation in food & beverage operations, customer service, and team coordination. Skilled in streamlining processes, ensuring service excellence, and maintaining quality standards. Eager to leverage hospitality expertise and operational skills in a dynamic operations executive role within the F&B sector of tech-driven companies, contributing to efficiency, customer satisfaction, and business growth.
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Motivated and results-driven BBA (Digital Marketing) student from Indira Institute of Management, Pune (2025), with hands-on experience in content creation, digital marketing tools, and campaign analysis. Eager to apply my creativity, technical skills, and marketing knowledge to help businesses grow their digital presence as a Digital Marketing Specialist.

Dynamic and results-driven events , artists and brand campaign specialist with extensive experience in executing high-profile events, influencer and events marketing, and integrated campaigns for brands and artists. Proven expertise in managing cross-functional teams, delivering innovative solutions, and achieving impactful brand visibility across diverse channels. Adept at overseeing end-to-end event execution while maintaining a keen eye for trends and audience engagement.

Seeking a challenging position in a dynamic organization with extensive experience in Taxation. Aim to contribute towards organizational success while performing consistently and exceeding organizational expectations and constantly availing opportunities to learn, excel and grow.

Skilled Mechanical CAD Engineer looking for a challenging career with a rapidly growing organization that can develop and utilize my analytical skills which adds value to growth of organization.

Dynamic Product Specialist with a proven track record at Practo Technologies, excelling in technical support and process optimization. Adept at resolving complex issues and enhancing user experience through effective communication and cross-functional collaboration. Skilled in JIRA project management, driving product improvements that elevate customer satisfaction and operational efficiency.

Dynamic product management professional with a proven track record at Cisco, driving multi-million dollar portfolios and enhancing market presence. Skilled in strategic planning and team leadership, I excel in product strategy and market analysis, successfully launching products and mentoring new managers to achieve significant revenue growth.

Finance operations professional with extensive experience at Accenture Business Solutions, specializing in sales operations and compliance. Achieved over 99% accuracy in task allocations while improving operational efficiency through effective team training and cross-functional collaboration. Committed to driving results and building strong interdepartmental relationships.


  Qualified editor with technical skills and eye for detail. History of working with projects of different sizes and for different genres. Focused on delivering quality results in line with creative vision.


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