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Summary of Experience:

During the course of the last 12 years, I have gained substantial understanding of the various processes that go into organization building with respect to contact centers.

Specifically, I have significant exposure in end to end processes related to Transaction Monitoring, Compliance Management, and Team Management along with initiating process improvement.

I have been a versatile professional with proven track record in learning and managing multiple roles.

Key Achievements:


  Played a Key Role to drive the Quality Function on COPC OSP Standard version 5.2 under line item 2.4 & 4.1 and getting the campaign certified on COPC 5.2 resulting the campaign to be Asia’s First Technical support certified on COPC 5.2.
  Designed and implemented project to drive Customer Satisfaction across the campaign
  Have been recognized multiple times by the organization for outstanding contribution on the key deliverable achieved during the tenure of Advisor, SME, Quality Executive and Team Leader
  Worked with management to improve performance consistently for chat business, and was part of the team in getting the T2 business of the organization.
  Worked with clients to make customer experience better by bringing in feature that will be beneficial for the customer on a longer run.
  Created action plan on improving overall customer’s experience by focusing overall chat handling skills (T1 & T2).
  Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.


Senior Network Engineer with 12+ years of experience in designing and managing enterprise and global converged networks. Proficient in diverse network technologies and hardware, with strong communication skills. Proven leadership in directing team activities, setting goals, and providing training. Skilled problem-solver with a big-picture focus and ability to articulate vision for success.

 Dynamic Software Testing professional with over 9 years' experience in Software Testing and Quality Assurance with domain expertise in Banking, Retail, Ecommerce, Financial, Insurance and Supply Chain. Collaborates with software team in continuous build and deployment process. Successful at testing based on customer requirements to produce on-target deliverables. Open and clear communicator with good multitasking skills, organized nature and strong attention to detail.   

Dedicated automobile professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

To be responsible service sector professional and to contribute to the growth of the organization using effective personality traits my hard-working attitude and thus becoming a valuable assets to the organization. I am sincere, energetic, hardworking and have an attitude to excel in performing.

 Hardworking and passionate job seeker with strong organizational skills eager to secure Frontend Developer position. Ready to help team achieve company goals. 

Motion Graphic Designer skilled in video editing using [Software] and training personnel on [Software]. Met strict deadlines and led teams to work quickly and efficiently. Collaborated with other departments to meet goals and deadlines. Motion Graphic Designer skilled in creating and editing animations for smartphones, computers and television. Developed dynamic new ideas for advanced animations across multiple platforms. Maintained up-to-date knowledge of current trends and technology. Creative Animator with [Number] years of experience in [Type] field. Passionate about developing characters that bring stories to life. Proficient in [Software] and focused on completing projects with accuracy and artistic skill.

Dynamic Sales Executive with [Number] years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations. Goal-oriented Sales Executive with [Number] years of experience in [Type] sales. Proven leader with excellent salesmanship, negotiation and closing skills. Known for great presentations and skill at increasing audiences to optimize sales. Accomplished Sales Executive with [Number] years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships. Highly organized and accomplished [Job Title] well-versed in monitoring market conditions and [Industry] changes to promote [Product or Service] options to customers. Gifted in building connections, demonstrating products and maintaining consistent sales. Persuasive negotiator with forward-thinking and performance-oriented nature. Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Email: Career Objective To work in a growth-oriented organization, this could provide me challenging work & where I can give my full potential for the company’s growth. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

A dynamic and results-driven professional with extensive experience in testing, support and development. Keen to learn new technologies and apply them into my work to deliver high quality deliverables.

Dynamic Senior Manager skilled in driving business growth and strategy. Proven expertise in identifying opportunities, forging strategic partnerships, and leveraging emerging trends for revenue expansion. A problem solver adept at analyzing data, making informed decisions, and optimizing performance. Successfully launched products, penetrated new markets, and delivered substantial growth. Experienced in leading cross-functional teams, fostering collaboration, and driving innovation. Committed to achieving strategic excellence and delivering exceptional results in dynamic business environments.

Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service.

Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Experienced [Job Title] with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in [Area of expertise] planning and deployment. Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful [Number]-year record of building positive relationships with internal and external stakeholders. Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with [Number] years of experience in [Industry]. Recognized for cost-effective system improvements, operational streamlining and positive leadership style. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Insightful Information Technology Manager with [Number] years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Veteran [Job Title] with [Number] years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use. Instrumental [Job Title] bringing [Number] years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.

Motivated educator dedicated to providing quality education and making a positive impact on society
Committed to meeting students' academic and non-academic needs, fostering their growth and development
Passionate about creating a nurturing learning environment that enables students to thrive
Seeking to carve out a niche in the educational field through impactful teaching and mentoring


Reliable Mechanical Engineer with 7 years of training and experience in varied industries, including manufacturing and high-tech environments. Ready to collaborate on complex, ongoing projects or create new initiatives from scratch

SQL Developer with 2 years of progressive experience in databases and application programming. Dedicated to building customized technical solutions in alignment with operational needs and objectives. Critical thinker, analyst and problem solver known for continuous delivery of quality products across diverse business environments.

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists team members with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.

To work in an organisation where my skills and knowledge are utilised in the best possible way and which provides me an opportunity for growth in my professional career, experience and contribute to the growth of the organisation.

Experienced CRE bringing five years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Creative and innovative prospect determined to bring ideas to life through cutting-edge technology and design techniques. Team player with strong problem-solving skills to contribute effectively to projects and teams. Considers unique and unconventional solutions to deliver exceptional results.

Dynamic communicator who consistently exceeds expectations. Have done a course on Full stack development on MERN stack with project-level knowledge of Node.js and React.js furthermore, deployed a website on Heroku. Also, have basic level knowledge of GIT and the command line.
Software development professional in developing and designing web applications using HTML, CSS, JavaScript, Angular, Node.js, and React. Adept at developing and deploying complex backend systems, web services, and databases.

Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business and project needs. Offering over 2 years of customer support knowledge-base experience. Skillful in generating support tickets using remote support tools. A customer-centric professional with a passion for delivering exceptional experiences and building strong relationships. Seeking a position at SBI Cards where I can leverage my skills and expertise to enhance customer satisfaction and drive business growth.

Objective :
Highly motivated and detail-oriented Mechanical Engineer seeking a career transition to Frontend Development. Leveraging my analytical mindset, problem-solving skills, and strong technical background to contribute as a Frontend Developer and build innovative web applications and maintain full-time position that offers professional challenges utilizing interpersonal skills
























































An accomplished banking auditor cum operation specialist with 12 year of experience in various domain of banking and regulatory reporting. Passionate & Highly an agile professional with skill in ISO audit. Effectively balance targets with resource and optimize long-term success.















Team leader experienced in directing the activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. The big picture focuses on excellence in communicating goals and a vision to succeed. Problem solver, networker, and consensus builder.


  A Competent professional with nearly 9 years of experience in Sourcing & Procurement functions for Captial projects, CAPEX/OPEX, SCM Indirect Materials and Services.
  Supported Procure-To-Pay(P2P) Cycle, including demand management, specifications standardization, RFx creation, Reverse auctions, bid evaluation, coordination with other departments, negotiations, PO administration& other postorder activities.
  Managed the overall operations and enhanced operational efficiency by eliminating obsolescence and achieving cost reduction through vendor development, curbing rework & rejection, material management, and Inventory control.
  Good knowledge of Global purchasing, SEZ Operations and Documentation, EXIM Operations, Strategic Sourcing, Contract and Vendor Management, and Continuous Improvements.
  Handling Major Global OEM/OPM vendors like Siemens, ABB, Schneider, Liebherr, Peiner Smag, ZPMC, Gottwald, Prysmain, Kone Cranes & Demag, Ulma Conveyors.


Exceptional Customer Service Operations Manager focused on successful team building, cost-cutting and operational improvements. Proactive and hardworking individual focused on continuous operational improvement.

Dedicated Airline cargo professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Performance-driven professional with 11+ years of research and consulting experience across industries. Assisting stakeholders by providing actionable insights and advisory to formulate Business development strategy
Expertise in market intelligence and analysis, developing industry engagement models, key trends analysis, competitive benchmarking and demanding pitches
Worked with stakeholders of diversified geographies including Europe, US and others
Expertise in stakeholder and people management. Leading hiring, coaching and mentoring, and process development initiatives.
Inclusive Leader Award, 2022 Winner in Barclays

A results-driven IT professional with a total of 10.5 years of experience, specializing in database management for 9.5 years and database analytics for 2.5 years.
Excellent communication and collaboration skills, capable of effectively conveying complex technical concepts to both technical and non-technical stakeholders. Passionate about leveraging data to unlock actionable insights and drive business growth.

ANJALI DUBEY ITIL and CSM Certified

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Well-qualified Full Stack Developer familiar with wide range of programming utilities and languages. Knowledgeable of backend and frontend development requirements. Handles any part of process with ease. Collaborative team player with excellent technical abilities offering more than 2 years of related experience.

Hardworking and passionate job seeker with strong organizational skills & willingness to learn. Ready to help team achieve company goals.

Determined, energetic and diligent IT Professional with over 3 years of experience in Agile, DevOps methodologies and support seeking an opportunity to work on challenging assignments in a progressive organization that would leverage my skills to the fullest potential
and align my growth with the growth of the Organization.

Logical and results-driven Web Developer dedicated to building and optimizing user-focused websites for customers with various business objectives. Judicious and creative when crafting effective websites, apps and platforms to propel competitive advantage and revenue growth. Technically proficient and analytical problem solver with calm and focused demeanor.

I am a highly motivated professional with strong leadership skills and a talent for inspiring young learners. Over the past 8 years, I have been actively involved in the IGCSE curriculum, guiding passionate students through an inquiry-based approach that fosters deep knowledge, conceptual understanding, and essential skills. As a 21st-century educator, I prioritize creating a safe environment for students to think critically and creatively, nurturing their growth as empathetic global citizens.

Versatile Production Supervisor knowledgeable about equipment operation, quality standards and safety hazards. Versed in documentation, compliance and scheduling. Streamlines workflow to maintain productivity and proactively addresses challenges to minimize downtime.

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