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Proven Technical Support Representative with a track record of enhancing customer success through effective service support and user credential management. At Pole to Win International Pvt. LTD., significantly improved support process efficiency. Skilled in application support and fostering key client relationships, blending technical expertise with exceptional interpersonal skills to deliver superior solutions.

Goal-driven analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Several years of experience in industry. Logical professional with many years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

Dynamic Key Account Manager with 14 years of experience and a strong background playing a vital role in the development, management, growth, and retention of key accounts for a wide range of organizations. Service-centric leader dedicated fueling to revenues, enhancing the client experience, and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with a focus on territory expansion.

Experienced Software Engineer with over 6 years of expertise in React Native, React.js, WordPress, REST API development, and PHP. Seeking to leverage my diverse skill set to create dynamic, scalable, and user-friendly applications.

Experienced leader and manager with a strong background in Operations, Training and Development. Currently responsible for overseeing supply chain and customer service operations across 40 delivery hubs PAN India. Recognized for enhancing customer experience and optimizing supply chain efficiency.

Astute and methodical Senior Mortgage Underwriter with significant background working with US customers. Proficient in reviewing extensive applications and supporting documentation. Maintains consistent pipelines and quick turnaround times with skilled handling of each customer's needs.

Experienced software developer with 4+ years of expertise in full-stack development, specializing in React.js, Node.js, and MongoDB. Proven ability to lead teams and successfully manage complex projects, resulting in notable improvements in system efficiency and user engagement.

To pursue a challenging career and be a part of a progressive organization that gives a scope to enhance my knowledge and utilize my skills towards the growth of the organization.

Results-driven Team Leader with a track record of high productivity and efficient task completion. Experienced in strategic planning, conflict resolution, and performance optimization. Strong leadership, communication, and problem-solving skills to achieve team goals. Seeking opportunities to leverage organizational and motivational abilities in fast-paced environments.

Software Engineer with 8 years of Experience in Android mobile application development. Dedicated to continuously developing, implementing, and adopting new technologies to maximize development efficiency and produce innovative applications.

Driven Business Analyst with a proven track record at American Express, adept in data and trend analysis and project management. Excelled in deploying predictive analytics models and improving financial processes, demonstrating exceptional risk management and strategic planning skills. Achieved significant business goals through insightful data visualization and effective cross-functional collaboration.

Senior-level Software and Application Developer with a passion for creating cutting-edge products. Demonstrated strong work ethic and dedication to quality assurance. Proven ability to excel in both team-based and independent fast-paced environments.

Accomplished Senior Software Apps Engineer with a proven track

A competent professional with 17 years of experience in Sales and Marketing, channel sales, Business development, Retail management, Customer Relationship Management, General Trade, E-commerce and Company Special Project Handling.

 Diligent Quality Service Officer skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. 

Dynamic DevOps Engineer with a proven track record at Amazon Web Services, enhancing deployment efficiency and fostering a culture of collaboration. Expert in containerization technologies and scripting languages, coupled with exceptional problem-solving abilities. Achieved significant improvements in project delivery times and system reliability, demonstrating adaptability and a commitment to security best practices.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Oracle Applications R12 Techno Functional - Financials and HRMS

An enthusiastic and resourceful young graduate with a Bachelor of Engineering in Civil Engineering, having effective problem-solving and analytical skills. Proficient in AutoCAD 2D, Revit, and STAAD Pro, with a proven record of development and execution of innovative solutions to achieve cost reductions and efficiency. Excellent written and communication skills; always able to convert complex ideas into workable solutions with the best teamwork skills.

Knowledgeable senior Java specialist with deep expertise in the field and offering several years of experience in application development using microservices. A Machine learning enthusiast having build ML models for crucial tax and financial data. Adept at building and leading teams of specialists in daily operations.

Experienced Software Test Engineer with 10+ years in testing across various industries. Skilled in API, Cloud, and functional testing, with expertise in test automation, build and release management, and defect resolution. Aspiring Scrum Master with a passion for Agile practices, aiming to enhance team collaboration and project efficiency. Committed to fostering Agile principles and driving timely, successful project delivery.

Compassionate occupational therapist with expertise in treating neurological disorders, orthopedic injuries and mental health issues. Skilled in conducting assessments, developing treatment plans and providing patient education. Strong interpersonal and task prioritization skills.

Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints.
Offering 15.6 years of expertise in Manufacturing, Operations, Machine Assembly, Supply Chain & Stores. Proficient in budgeting, inventory management and merchandising.
Disciplined professional committed to driving production goals and ensuring smooth functioning of Sheet metal, Assembly & Stores department.
Documented strengths in building and maintaining relationships with diverse range of stakeholders, recognized for leading and guiding staff to meet organizational targets.

Accomplished Team Leader at DB Schenker, adept in logistics software and fostering team collaboration. Enhanced operational efficiency and customer satisfaction by optimizing routing and scheduling, while mentoring a high-performing team. Proven track record in leadership, problem-solving, and achieving significant improvements in resource management and organizational efficiency.

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Accomplished School Health Nurse at British Modern International School, adept in health education promotion and emergency care proficiency. Enhanced student wellbeing through innovative health programs, reducing absenteeism significantly. Excelled in parental engagement and collaboration, ensuring comprehensive care and support. Skilled in both critical thinking and effective communication, I spearheaded initiatives that fostered a safe and healthy school environment.

Meticulous System Analyst with experience in Remote support for Widows systems and servers, Network and Office 365 administration . Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences. Always ready to help team members.


  A Software Test Engineer ready for a new position where in-depth knowledge of bug lifecycle, STLC and SDLC can be utilized.
  A good experience in feature testing, functional testing and compatibility testing.
  Successful in writing and implementing test cases and documenting all processes.


An organized, dependable, and proactive professional with a proven track record of successfully managing multiple priorities and achieving team goals through consistent, disciplined, and organized practices. With over 17 years of extensive experience in project operations, maintenance, and supervision across electrical, mechanical, and production domains, consistently meeting and exceeding company objectives.

Expertise in effective troubleshooting and problem-solving, combined with a deep understanding of both the FMCG and Power Industries, contributes significantly to organizational success. Adept at utilizing teamwork to drive efficiency and innovation, employing advanced techniques and tools to resolve issues quickly and effectively, saving time and resources.

A key asset is the ability to perform under pressure and adapt seamlessly to new challenges, enhancing the organizational brand in competitive markets. Recognized consistently throughout a career for exceptional performance and significant contributions to the growth and success of the FMCG and Power sectors. A unique blend of skills, attention to detail, and exceptional organizational capabilities ensures that expectations are not only met but consistently exceeded, driving positive impact and success in every endeavor.

Result-oriented and committed IT professional with over 11+ years of experience, seeking a challenging role in a technology-driven organization to contribute specific, reliable, and timely progress in assigned tasks and looking to be part of a team that develops cutting-edge technology solutions for the modern world.

Experience Summary

  8.8 years of experience in Genesys client support and contact center technology.
  Currently serving as a Senior Consultant, responsible for supporting, implementing, and testing Genesys Pure Cloud solutions.
  Led the project by thoroughly understanding client requirements, developing a strategic plan, and driving the team to ensure successful execution.
  Proficient in implementing and configuring Genesys Pure Cloud to meet client requirements for Omni-channel routing, reporting, recording, outbound solutions, workforce management, bot flows, and architect flows. Supporting the Development Team with the respected APIs from the Genesys Cloud for any customization.
  Deployed Genesys components on AWS Cloud and created Grafana dashboards using SNMP traps and Prometheus for monitoring and visualization.
  As a Genesys Cloud Consultant, I engage in presales activities by understanding and addressing potential clients' needs. I collaborate with sales and technical teams to tailor Genesys Cloud solutions to meet specific customer requirements.
  My responsibilities include crafting compelling proposals and presentations to highlight the value of Genesys Cloud products, thereby contributing to new business acquisitions. With a deep understanding of Genesys Cloud technology and industry trends, I effectively communicate solution benefits and ROI to prospective clients. Overall, I play a key role in driving successful customer acquisitions and helping organizations enhance their customer experience strategies with Genesys Cloud.
  Experienced in Blackchair Integration for Genesys on-premises and deploying Genesys applications using Ansible Scripts.
  Strong knowledge in Genesys Framework (8. x), Inbound, Genesys Voice Portal (GVP 8. x), SIP, Eservices (Email), Workforce Management (WFM), Genesys Interaction Recording (GIR), Reporting platform (Icon and Infomart), and Workspace Desktop Edition (IWS 8. x).
  Upgraded various Genesys components like GIM ETL, RAA, Recording Processor Script (RPS), and Recording Muxer Script (RMS).
  Proficient in troubleshooting issues across Genesys and third-party applications using logging tools.
  Skilled in managing incident, change, and problem management processes.
  Excellent communication and interpersonal skills, committed to quality and customer service.


Recent graduate with a strong foundation in Data Science and Machine Learning Engineering, equipped with hands-on experience in statistical analysis, predictive modeling, and data-driven decision-making. Proficient in Python programming languages with a solid understanding of machine learning algorithms, data preprocessing, and model evaluation. Adept at using tools and libraries like scikit-learn and Pandas for developing and deploying machine learning models.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Seasoned Visa Consultant with strong background in immigration law and visa application procedures. Highly skilled in advising clients on visa process, gathering required documentation and ensuring compliance with relevant government regulations. Demonstrated ability to handle complex cases effectively, resulting in successful visa approvals for clients. This proven expertise in client consultation and case management makes significant impact in delivering efficient services.


  Experienced software systems developer with over 9 years of professional experience
  Experienced in all phases of SDLC and Agile, from concept to full implementation
  Experienced in Java, spring, Angular 2 and Database Concepts with a strong hands-on approach. Proven ability to develop efficient and scalable applications. Proficient in problem-solving and collaborating with cross-functional teams.
  Skilled Programmer adept at adopting new technologies and designing/building applications.
  Results-driven Analyst and Team Player with expertise in the entire Software Development Life Cycle (SDLC). Proven track record of translating client requirements into technical specifications and successfully driving execution. Known for exceptional client interaction skills.


To work in an organization where I can contribute towards the organizational growth and profitability with my experience and skills and in turn get an opportunity to gain exposure and expertise that would help me to build a promising and successful career and healthy life. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Customer Service expert with 7.5 years of international experience in voice and back office operations. Proven ability to drive results. Skilled in customer service, Committed to delivering exceptional customer experiences.
Looking forward to settle a secure role in a dynamic setting that values my experience and skills, empowering me to deliver substantial contributions.

My name is somnath hati. I belong to West Bengal, murshed I graduated from Maulana Abul Kalam Azad University of Technology in 2022

Solutions-oriented business analyst possessing unique combination of business analysis, quality assurance testing and applications development experience in top-tier organizations. Solid sql query writing skills paired with familiarity of visualization tools and techniques. Successful provider of financial services with several years of comprehensive experience.

Problem solving Experienced Technical Trainer successful at working alongside stakeholders to evaluate training needs and determine action plans. Disciplined and goal-driven professional with detail-oriented and systematic mentality. Knowledgeable Technical Trainer with talent for creating and improving programs, classes and modules to achieve diverse objectives. Top-notch project manager, team player, and communicator. Looking to leverage many years of the field experience to take on a permanent role with the chance to enhance company operations at all levels.

Results-driven SDET with 2+ years of experience in manual and automation for web applications. Proficient in Java, and Selenium, with a strong background in Agile methodologies

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