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Accomplished Senior Sales Executive & Customer Associate at Tech Mahindra, I leveraged expert problem-solving skills and statistical analysis to enhance sales strategies and customer service, achieving a significant reduction in customer churn. Proficient in SQL and Excel, I led data-driven initiatives that optimized logistics and sales operations, demonstrating a strong blend of analytical prowess and interpersonal effectiveness.

Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.

Digital Media Planner with 3 years of experience, passionate about leveraging creativity and data driven strategies to craft impactful campaigns that elevate brand presence and deliver measurable results

Experienced Microsoft Identity Manager (MIM) Administrator, Active Directory, and IAM Support Specialist with over 5 years of expertise in identity lifecycle management, user provisioning, authentication, and access control. Skilled in managing Active Directory (AD), Azure AD, MIM synchronization, and automation of IAM workflows.

To secure a job in the organization, where I can utilize my knowledge for organization’s growth as well as personal growth and I will work hardly and honestly to full fill the organization goals.

17+ years in Software Quality Assurance, Manual/Automation Testing, CICD pipeline, and Project Management.
Proven ability to manage multiple projects with tight deadlines, leading teams of up to 15 members.
Strong understanding of various SDLC methodologies (Agile, Scrum/Kanban, Waterfall). Experience across diverse industries including Telecom, Insurance, and Presales using platforms like Salesforce, ProQuest, and Siebel.
Skilled in team mentoring, training new hires, and providing constructive feedback.
Expertise in deployments on Cloud (AWS, Azure, Tibco Cloud Integration).
Extensive experience in automation with tools such as Selenium, Cucumber, BDD, playwright, RestAssured, UFT, Silktest, and others.
Proficient in API testing (SOAP, Rest) using tools like SOAP UI, Postman, and Rest Assured. Experienced in CI/CD pipeline and tools like Docker and Kubernetes for DevOps and containerization.
Strong knowledge of SQL databases (SQL Server, Oracle, MySQL, DB2) and various Operating Systems (Windows, Linux, Solaris).
Excellent at multitasking, problem-solving, crisis management, and team collaboration with strong leadership and rapport-building skills.

Senior Software Engineer with expertise in Python, Java, and SQL, recognized for delivering high-impact solutions through exceptional problem-solving and leadership skills. Proven track record in successfully implementing complex projects that enhance operational efficiency. Committed to leveraging technical acumen to drive innovation and team success.

 Accomplished professional with extensive expertise in cloud computing, stakeholder engagement and management, and agile methodologies. Demonstrates strong presentation and reporting skills, coupled with proficiency in data modelling, scrum management, and risk assessment. Adept at time management and prioritisation, test case analysis, use case analysis, and business intelligence tools. Proven track record in process improvement techniques, requirements gathering, systems analysis, and customer relationship management systems. Skilled in cross-functional collaboration, business process documentation, root cause analysis, project management, user experience design, and product knowledge. Committed to leveraging these competencies to drive organisational success and innovation. 

Reliable candidate ready to take on challenges and utilize problem-solving and task prioritization skills to contribute to team success. Strong foundation in finance with MBA in Finance and Bachelor's in Commerce. Seeking opportunity to leverage analytical skills and financial acumen in finance-focused role. Consistently driven efficiency and productivity by evaluating financial data and implementing strategic initiatives. Proven track record speaks to ability to make significant impact within organization.

With a strong drive and genuine empathy, I am a dedicated professional committed to achieving targets and goals that benefit the client, organization, and team. Throughout my 20-year IT career, I have gained extensive experience working with a diverse range of organizations, from the esteemed public sector giant SAIL (Bokaro Steel Plant) to dynamic startups. Collaborating with teams of various age groups, experience levels, and cultural backgrounds has greatly enhanced my leadership skills in guiding teams towards success. I have successfully managed and motivated teams, as well as contributed to the development of innovative solutions by creating roadmaps for startups. My expertise lies in IT infrastructure, security, cloud computing, and open-source technologies. Currently, I am focused on adding value in the areas of Cloud/IT Infrastructure management, account management, and program management to drive increased profitability for the organization.


  Senior DevOps Engineer with over 13 years of experience in cloud infrastructure optimization and deployment automation. Expertise in AWS, Kubernetes, and Docker, along with a proven ability to manage CI/CD pipelines and deploy containerized applications. Achievements include the successful implementation of key AWS features such as EC2, VPC, and CloudWatch, alongside the development of scalable solutions using Helm charts. Committed to delivering high-quality results while fostering collaboration within cross-functional teams.


Innovative Product Manager with 5+ years of experience driving growth and building scalable solutions in Martech and fin-tech ecosystems. Specialized in developing WhatsApp Business API, journey automation, chat bot platforms, and CPaaS solutions. Proven expertise in leading high-impact projects, achieving 60x revenue growth from ₹1.5 CR ARR to ₹100 CR ARR, and delivering customer-centric innovations. Passionate about solutioning complex problems and creating industry-first use cases.

Analytical professional seeking to contribute to the success of an organization by leveraging my expertise and constantly improving my skills in a competitive business environment.

Experienced software engineer with 12 years of leading product and application development. Skilled in all stages of the development life cycle, ensuring project success. Expertise in core backend development, including seamless integration of 3rd party APIs and REST API development.

Experienced Lead EDI Business Analyst and Developer with 9.6 years of expertise in logistics and
supply chain management. Proven leadership skills and hands-on experience in map development,
trading partner setup, unit testing and Production Support. Skilled in managing various EDI setups
like 856,850,944,97,214,204 and protocols (AS2, FTP, SMTP, SFTP), and proficient in technologies
such as ANXI X12, XML Schema and Edifact. Known for learning new tool, strong communication,
problem-solving abilities, and timely project delivery. Also recognized for mentoring and training EDI
Analysts to ensure their progress and success.
Core Skills
  EDI & Logistics: Expertise in EDI, Warehouse Management System, and Supply Chain
Management
  Server and Environment Details: Proficient in managing server environments, setting up
access rights, and ensuring seamless server operations
  Connectivity Setup: Expertise in setting up AS2, FTP, SFTP, and MoveIT communication
protocols
  File Automation: Experience in configuring FileAction setup for automated processes
  Testing Files: Skilled in testing files to ensure proper data transmission and mapping
  MoveIT Setup: Task and protocol setup, MoveIT transfer configurations, MoveIT AS2
certificate updates, MoveIT communication setup, FileAction script setup for automation,
TMS Dashboard script creation
  Jira/Incident Management: Hands-on experience with Jira, including incident management
and review of sample tickets
  Mapping Analysis : Understanding Client’s business requirement by map analysis for EDI
setups.

A hard-to build upon present skills and to seek positions that provide better opportunities to learn, innovate and excel in challenging work culture and pool in my effort in the organization growth.

Experienced Regional Manager with over 14 years in client relationship management, sales, and team leadership. Proven ability to lead sales teams to achieve record-setting sales figures while maintaining a strong focus on customer satisfaction. Recognized for contributions to revenue growth, strategic planning, and team development. A fearless leader, expert negotiator, and closer. My career objective is to thrive in a growth-oriented environment that offers job satisfaction and self-development, and to achieve both personal and organizational goals.

With over a decade of professional experience, my tenure as Managing Director at Skydecor Laminates was marked by a passionate dedication to new business development, sales management, and project leadership. My core competencies lie in driving operational excellence and strategic growth, particularly within the decorative laminates and PVC industry. At Skydecor, our team successfully expanded our product range, leveraging my skills to secure pivotal sales and partnerships. My mission has always been to innovate and lead in materials manufacturing, ensuring products like Acrylic and PVC laminates not only meet but exceed market demands. I am now looking to bring this expertise and my commitment to quality and sustainable practices to a new opportunity, where I can continue to make a significant impact.

To obtain a challenging and responsible position in a responsible managed organization. I am looking forward to an opportunity where I can utilize my skills in contributing effectively for the success of the organization and further to improve my personal skills by taking challenging assignments with new trends

Dynamic Business Development Manager with a proven track record at Wayfarer E-Commerce PVT LTD, showcasing expertise in hardcore sales and leadership. Spearheaded initiatives generating significant revenue and built a robust affiliate network. Excelled in client relationship building and team management, achieving remarkable growth and profitability with a keen market understanding.

A dedicated professional pursuing an M.Tech in Data Science, combining academic expertise with hands-on experience in customer support. Skilled in problem-solving, communication, and handling customer queries efficiently. While working as a Customer Support Executive, developed strong analytical and interpersonal skills, ensuring seamless customer interactions and issue resolution. Passionate about transitioning into data-driven roles by leveraging technical knowledge in data analysis, machine learning, and statistical modeling. Adept at managing multiple responsibilities, demonstrating a proactive approach to learning and applying data science concepts in real-world scenarios.

Professional medical practitioner with proven expertise in patient care, diagnostic procedures, and treatment planning. Strong focus on collaborating with multidisciplinary teams and delivering optimal results. Adaptable and reliable with commitment to meeting evolving needs of both patients and healthcare providers. Skilled in clinical assessments, emergency response, and patient education.

Dedicated and results-oriented Senior Customer Service Representative with over 6years of experience in handling customer queries and resolving issues effectively. Skilled in managing customer complaints, providing appropriate solutions, and ensuring a superior customer experience. Seeking to apply my expertise and knowledge to contribute to organizational success while advancing my career in the customer service industry.

Dynamic and results-oriented professional with a proven track record at eLanguageworld, adapt in task prioritization and team building. Leveraged multitasking abilities to enhance productivity and performance, achieving significant customer satisfaction. Skilled in time management and strategic business development, consistently meeting and exceeding established goals.

Dynamic Resident Doctor in Obstetrics and Gynecology from AIIMS, adept at managing high-risk pregnancies and excelling in minimally invasive surgeries. With a proven track record in clinical decision-making and strong patient rapport, I've significantly contributed to maternal and neonatal well-being. My collaborative spirit and proficiency in diagnostic procedures underscore my commitment to excellence in patient care.

Detail-oriented and technically skilled application support specialist with over three years of experience in managing Azure environments, SQL database administration, and creating insightful visualizations with Power BI. Adept at troubleshooting, optimizing system functionality, and ensuring reliable performance and data integrity. Seeking to leverage my expertise in a challenging application support role.

Looking for a suitable Incident management Lead/Delivery Head position, Senior Manager position with a successful and dynamic company that offers room for progression.
ITIL, AWS, MCSE Certified Professional with 15 years of sound experience in Incident management, Change management, Lead Analyst, SLA, Client handling. Highly skilled in incident management, Risk Management, Business Scope Analysis, Data Analysis diagnosing, troubleshooting and conflict resolution. Excellent IT Infrastructure domain knowledge. A clear vision of what determines a successful project for the customer and for the enterprise. Good knowledge of server administration, Active Directory, access management and Service Now. Possess excellent string customer service skills and has the ability to interact with customers in a professional manner since last 15 years. Exhibits excellent organizational and problem-solving skills. A bright talented and ambitious IT Analyst who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing incidents and management of those incidents to give a quality resolution to user within a particular timeframe. Possessing a good team spirit, dead line orientated and having the ability to organize and present complex solutions clearly and accurately. Logical Analyst polished in maintaining system processes, conducting requirement analysis, and defining configuration specifications. Reputable and hardworking professional with many years of hands-on experience developing and providing in-depth analysis of customer service offerings and performance metrics. Tech-savvy leader possessing solid SQL query writing skills coupled with deep knowledge of visualization tools and techniques.

At BAJAJ FINSERV, I leveraged my analytical thinking and exceptional interpersonal skills to exceed customer satisfaction and drive project success. Adept at collaborating with diverse teams, I effectively solved problems and achieved cost-savings, demonstrating a strong ability to manage time and work under pressure with a self-directed approach.

Dynamic legal professional with a proven track record at Aimfox Technology Pvt Ltd, specializing in legal registration, compliance, and client relationship management. Demonstrated expertise in company incorporation and registration, including GST, MSME, trademark, and copyright filings, ensuring adherence to legal and regulatory frameworks. Successfully managed complex insolvency cases, navigating legal procedures, and ensuring compliance with statutory obligations. Adept at legal writing and research, with a keen ability to manage intricate legal matters, streamline operations, and enhance client satisfaction.

AWS Certified Professional with 6+ years of experience in designing and developing scalable, cloud-native applications using Node.js, AWS Lambda, Step Functions, DynamoDB, S3, and Express.js. Currently leading the AWS migration and optimization for the World Intellectual Property Organization (WIPO) Document Access System (DAS). Proficient in designing serverless architectures, handling concurrency challenges, and implementing efficient DynamoDB queries. Passionate about software engineering best practices and cloud-native development.

Accomplished and results-driven Senior Delivery Manager with over 20 years of experience in Global Service Delivery Management, Program Management, and Operational Optimization across diverse industries. Seeking to leverage senior leadership roles to utilize expertise in managing multi-million-dollar portfolios, improving efficiencies, and driving client satisfaction. Open to remote opportunities. Seasoned Delivery Leader with experience in global service delivery, operations management, and client relationship management, specializing in managing high-value portfolios, complex projects, and diverse teams. Proven Expertise in aligning delivery strategies with business objectives to drive revenue growth, optimize resources, and ensure the seamless execution of projects across multiple regions and industries. Results-driven professional with a substantial project and program management track record, having delivered multi-million-dollar portfolios while ensuring projects are completed on time, within budget, and to the highest standards. Agile and Waterfall methodologies expert, applying a mix of both approaches to drive project execution, accelerate delivery cycles, and facilitate continuous improvement in service delivery.
Highly skilled in risk management and mitigation strategies, focusing on minimizing operational disruptions and protecting project timelines, budgets, and resources while maximizing customer satisfaction. Business operations strategist with extensive experience in process optimization, leading initiatives that reduce costs, enhance delivery efficiency and boost team productivity. Financially savvy with strong expertise in P&L management, budgeting, and financial forecasting, ensuring successful project and program delivery while maintaining fiscal responsibility and achieving profitability.
Insightful in Program Management, with a strong focus on budgeting, planning, vendor selection, and execution. Successfully implemented project plans within budget and deadlines while optimizing resource utilization to achieve objectives and maintain strong client relationships. Analytical, dedicated & versatile leader, enthusiastically meeting deadlines with innate skills in leading, training & monitoring high-performing multi-cultural teams that excel in delivering business value with high morale & low attrition.

Professional quality analyst with strong expertise in quality assurance methodologies and process improvement. Proven track record of enhancing product quality through rigorous testing and analysis. Known for excelling in collaborative environments, adapting to changing needs, and driving results. Skilled in defect tracking, test automation, and root cause analysis.

 Experienced aeronautical engineer with 3+ years of expertise in Manufacturing Engineering, NC Programming, and Configuration, specializing in both metallics and composites. Currently employed in concessions for SA and LR, acquiring valuable insights into project management and client relations. Noteworthy projects include AH-64 Apache, CH-47 Chinook, Boeing 777, C130J Super Hercules, FIM-92 Stinger, Airbus A220, and C-295. Highly motivated individual with a strong drive for continuous learning, excellence, and surpassing expectations. Seeking an opportunity to join a reputable company where I can apply my knowledge and experience to contribute to its growth. 

Overall 18+ years of experience in software industry and presently working as a Sr. Scrum Master/Portfolio Manager and worked on POD Lead, Solution Quality Analyst, Client Coordinator, Team Management, Test Lead, Onsite/Offshore Coordinator (6+ years in USA), Module Lead, Manual/Automation Test Engineer, IBM Watson (Curam) Testing, Mainframe Testing Facilitate Scrum events Sprint Planning, Daily Scrum, Sprint Review, Sprint retrospectives, Story refinement/Grooming sessions, and Release Planning Initiated to follow SAFe process in the Project and Preparing Capacity Velocity Sheet, initiating Breakout Sessions during PI documentations Regular guidance to team to follow SAFe process with presenting Dashboard/necessary documentations Co-ordinating & conducting Scrum of Scrum to with Scrum Masters and sending weekly status reports to Leadership team. Providing a guidance to the newly joined or Jr. Scrum Masters and help other Scrum Masters to create a necessary dashboard Very good exposure in JIRA/Xray and creation of various dashboard in JIRA Regularly connecting with Client/Leadership team provide update on all the projects and Team management Mentored/Mentoring & Coaching more than 25 Development Team members for self-organization and cross-functionality Removing impediments to the Development Team’s progress Well versed in Integration project and coordinated with many satellite team/leaders for the project success Helping scrum team and stakeholders understand and enact Scrum and empirical product development Experience with SDLC, Agile Methodology and Defect/Bug Life Cycle. Worked with project team and made sure the processes followed as per the Organization standards (Documentation, processes, sprint ceremonies etc.,) Worked on Automation by using Selenium Web driver and JMeter Experience in working end to end Curam Project Experience in writing/Execution of Automation scripts using QTP-UFT, Ruby Cucumber Maintaining scripts in Hudson/Jenkin and execution for Iteration/Release/Regression/Warranty Testing. Extensively worked on Billing Projects with all payment methods Checking/Savings Account, VISA Card, Master Card, Amex Card and Discover Card with all mobile devices

Highly motivated Digital ad operations specialist with 13 years of experience in Operations, technical, product and client handling and aspiring & fits into Ad Operations, Technical Solutions, Customer Success, Optimization, Account Manager, Programmatic Manager and client service teams. Team management and Trainings.

My strengths include scaling business by effectively managing external & internal stakeholders and having a deep technical and product understanding of the underlying systems and processes.
Experience

Experienced and intuitive beauty advisor with a strong understanding of customer needs and effective sales strategies. Skilled in fostering client base growth and retention through personalized recommendations and exceptional service. Creative and innovative designer proficient in creating unique looks that inspire customer confidence.

A challenging rewarding, authoritative career, utilizing and updating one's skills and abilities and thereby ensuring overall growth in every aspect of an individual and organization.

Seasoned Area Sales Manager with a proven track record at Equity Capital Adviser India Pvt Ltd, adept in competitor tracking and relationship building. Excelled in penetrating new markets and fostering long-lasting customer relationships, significantly enhancing team performance through strategic leadership and consultative selling. Demonstrates exceptional market analysis and territory management skills, driving growth and surpassing sales targets.

Seasoned Executive Engineer with a proven track record at Abbott Healthcare Pvt Ltd, excelling in project execution and technical support. Demonstrated expertise in PLC programming and equipment maintenance, ensuring 100% compliance calibration. Skilled in leading capex projects from planning to commissioning, while fostering continuous improvement through RCA and Kaizens.

Excel in an Oracle Technical Consultant role, offering nearly 4 years of expertise in the IT sector to deliver exceptional results; targeting to contribute to the design, development, and enhancement of Oracle ERP solutions, ensuring timely delivery within budget.

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