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Certified Data Center Professional (CDCP) having more than 10 years of experience in Data Center Project Management, Data Center Commissioning, Operations & Maintenance. Repeated success in developing process plans and initiatives while driving high customer satisfaction and exceptional team performance.

Action-driven senior management executive with versatile experience in various industries like FMCG,Glass, Automobile & Steels .Expertise in Product development, Cross functional team leadership, implement strategies to reduce cost, Demand Forecasting & Supply planning .

To pursue a career in the field of Customer support and Product support with good product knowledge, customer orientation, team spirit and commitment to the duty, desire to occupy a challenging position in an organization which provides an environment conductive to grow self & lets others to grow and achieve its goal on long term basis. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Goal-oriented manager with distinguished 14 years of experience in education industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales.

Revenue Generation
Ensuring all inbound calls are attended & all outbound calls/functions are completed within the stipulated time. Database cleaning to aid retention, campaign, and service measure completion. The sales of service products and promotion of campaigns and retention measures.

Customer Handling
100% responsible for resolving customer concerns (internal & escalated) within the stipulated time. Understanding the cause of customer complaints and clarifications sought by customers precisely Complaint generation, Root cause analysis and creating a countermeasure action plan.

Customer Satisfaction Index
Responsible for analyzing the CSI scores on a monthly basis. Identify low-scoring areas and initiate improvements in conjunction with HOD & coordination with the FIL CSI team for countermeasure actions with clear responsibilities and deadlines.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

CS operations manager with experience of 4 plus year in people management and CS operations. Adept in handling the busy schedules and stream lining the process and ease out customer experience, along with managing general office administrative duties. Outgoing and detail oriented, proficient at building and maintaining professional relationship and improvising everyday to keep myself updated with the current global market trend.

 High energy Civil Engineer 5 years skillfully managing demands of building construction processes and inspection processes. Expert in foundation design, structural integrity inspection and site design for large industrial projects. Special expertise in specialized equipment foundation design. 

Dedicated supply chain professional with with over 10+ years of experience in Logistics, warehousing, supply chain, 3PL with the history of meeting company goals utilizing consistent and organized practices. Excellent reputation for resolving problems and improving customer satisfaction with skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational growth.

Skilled textile designer with eye for color and design. Skilled using Photoshop to design new products quickly and efficiently. Self-motivated to produce trendy and in-demand products every season. Personable professional with 5 years of experience working with creative teams and demanding clients. Public-speaker with excellent networking skills. Creative Designer with more than 5 years of experience working in the Textile Designer field.Original and clever to lead large design and development teams. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Designer position. Ready to help team achieve company goals.

Seasoned Business Analyst offering 15+ years of Various industries such as BFSI, Retail, Manufacturing and Services. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

To upgrade my knowledge and skills regarding the task, and to work for the growth and welfare of the company. Self-motivated with strong analytical and inter-personnel skill, looking for an opportunity to build up a good carrier. To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Highly efficient employee well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

 Insightful Software Consultant with  8.5+  years of helping developers connect with users to produce client-centric solutions. Talented at coordinating developer skillsets with commercial priorities. Employs verifiably effective design methodologies to optimize user experience outcomes while maintaining adherence to development times and design budgets. 

E-Commerce Executive highly successful producing network and marketing content based on consumer demographics and website traffic data. Maintained user-friendly websites with pertinent marketing algorithms, contact information and simplistic layout. Achieved high levels of engagement resulting in extended brand awareness. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Inventive Web Developer creates novel site designs and innovative user interfaces. Known for architecting customer-facing products that deliver unique experiences while complying with internal coding standards and technical requirements. Clever provider of fresh assets to grow usership. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Effective written and oral communication skill With more than 14+ years of experience in Critical Incident Management, Problem Management , Track lead,Quality Analyst ,Support engineer , Customer service and customer relation management ,Strong analytic/ trouble shooting skill with team player.

Competent Credit Analyst bringing a wealth of experience in analyzing documentation to determine the level of risk involved, review of financial documents, preparation of loan packages and making recommendations based on risk values. Detail-oriented and thorough with excellent judgment and good verbal and written communication strengths. Appraised Loan Proposals of firms having turnover of 250 Cr and above, and underwritten proposals for working Capital limits and Term Loans of 50 Lakhs and above.

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.

Having 6+ years of progressive experience in IT in SAP BW Worked on both Implementation & Production Support Projects. Good knowledge on SAP modeling, design data flow, SAP HANA, SAP Power Designer, SAP BCS, also hands-on experiences in SAP BPC module.

Digital Transformation Specialist & Delivery Lead of Large Scale Agile Programs. Most experienced in Consumer Packaged Goods & Retail Industry (Direct to Consumer (D2C), Business to Consumer (B2C), Business to Business(B2B)) models.
Offering 16+ years of impressive success in Program & Delivery Leadership, Program Management & Process Consultancy. Deep Agile experience rooted in fundamentals with demonstrated success in digital transformation.
Experience in IT Agile program management with direct leadership of large scale digital transformation programs leveraging enterprise cloud based solutions.
Vast experience as an Agile Coach. Lead Scrum Master.
Accountable for managing, coaching and leading 100+ team members. Set goals, offer growth plans, source development opportunities.
Currently, Global Delivery Lead for Nestle, largest publicly held food company in the world for their Digital Transformation Program (D2C, B2B, B2C), generating a revenue of USD 15 Million + year on year. Prior to this, Led Brand Experience portfolio of Digital Transformation Program (B2C, D2C) for a leading FMCG giant -Unilever with 60+ global brands on 4 strategic technology platforms
o platforms spread across 80 countries globally, generating approx GBP 20+ million revenue year on year..

Resourceful and Career Oriented professional who has an experience of 6+ years in MIS Reporting, data analysis and performance management.

An astute performer and team leader with 21 Years of extensive experience in Production Management, Production Engineering and Manufacturing Excellence.

  Experienced in Leading Factory Operations and steering Continuous Improvements to raise the work standards.
  Working knowledge of making Factory Layouts, Designing warehouse systems, Jigs-Fixtures, Defining Working standards, Operating Procedures and Functional KPIs.
  Developed and established more than 150 new products, 3 new line set ups, 1 Factory set up through out in career.
  Steered more than 25 projects (both major and moderate) in Smart manufacturing, Digitization or MES and Lean transformations.
  Skilled in analyzing Processes, Redesigning business processes to bridge the gaps, application of modern manufacturing tools likes SMED, 5S, POKA YOKE, LEAN, KAIZEN, TPM.
  Acquired soft skills through experience in ERP configuration, SAP migration, Dashboard development, Data Integration and generating analytics.


Looking to offer expertise and experience in developing modern designs to a growing company. Utilizes modern techniques and a high level of technical skills to create relevant and high quality materials for advertising, marketing, and branding purposes.

Hardworking and passionate job seeker with strong organizational skills eager to secure roles which will suit my ambitions. Ready to help team achieve company goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding and effective communication. Motivated to learn, grow and excel in life together with the organization I work for.

Experienced in Testing and Validation of EV, PV & CV platforms.
Automotive Electronic Control Unit (ECU) Testing and Validation, Controller Area Network (CAN) Testing, In-Vehicle Diagnostic Validation, Unified Diagnostic Protocol Validation.
Proficient knowledge of Mechatronic system Testing & Validation. Motivated team player offering advanced education and passion for industry. Eager to apply training and enthusiasm to practical, real-world setting.

Creative Marketing Specialist eager to work with top clients. Decisive leader with over 10 years of experience driving company's growth through creative and innovative marketing strategies and cross-functional communication tactics. Resourceful and adaptive team builder skilled at analyzing market trends and customer needs to develop highly-effective and targeted branding campaigns.

Data Scientist familiar with gathering, cleaning and organizing data for use by technical and non-technical personnel. Advanced understanding of statistical, algebraic and other analytical techniques. Highly organized, motivated and diligent with significant background in SQL, Python, Machine Learning libraries and Visualization tools.

Self-motivated individual seeking a career with a reputed organization that will
capitalize on my My academics creativity strong analytical skills and high flexibility to
adapt in a competitive career Environment that I can contribute effectively for the
success of organization 
Job Role: 
 To aid business growth through effective is monitoring and control of consumer banking
delinquent Portfolio in respective product portfolio.
To effectively monitor and review delinquent accounts of consumer bank retail portfolio,
to ensure Successful collection with the objective of minimizing net credit loss. To
ensure that effective legal Measures are taken against delinquent customer to safeguard
the interest of the bank to effectively tale call on delinquent customers to redues
losses. Consistent achievement of benchmarks on targets set. To ensure service standards
as applicable to collections processes are met or improved on

Experienced professional in Higher Education Industry with over 8 years of experience. Having an excellent reputation for achieving targets, resolving problems and improving customer satisfaction.

Skilled Chief Manager with 9+ years in banking, progressing through positions of increasing responsibility and establishing continuous record of success. Talented at leading strong teams, increasing business and maximizing profitability. Possess expertise in building relationships and retaining small business customers. Successful analyzing accounts and current packages in order to propose updates and correct problems. Good communication, multitasking and planning abilities.
Equipped with PRM Designation

Senior Delivery Manager with extensive experience in end-to-end management of Infrastructure (Server, Storage, Backup, Database team and application teams) with rich Onshore and Offshore experience, having essayed the roles of a Delivery manager, Team lead, SME, ensuring deliveries are within timelines, budget & quality parameters & best practice guidelines targeting Techno-Managerial position in IT industry.

An astute professional with over 10 years of experience in Customer Service Goal oriented, personable & dedicated professional with experience in managing and delivering highly successful customer experience teams for years increasing organizational effectiveness. Excellent interpersonal and communication skills. Big picture focus with a vision to succeed.

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.


  Organized Healthcare Administrator with outstanding record of communicating with members of staff to provide administrative needs and requirements. Conducted meetings with staff concerning budgets, program management and compliance. Consistently achieved outstanding ratings for quality care and community presence.
  Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements.
  Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
  Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Listen Learn, perform and make your team to perform. This is the key goal of mine if I'm put into an role of Team leader, since I believe in team effort and in team work, than a individual one to keep my organization on growing side.


Summary

Over all 8.7 years experience as Subject Matter Expertise by managing, coordinating and monitoring the team productivity, Error rate and motivating them to their next career step. Assessing the Team member’s feedbacks, evaluating areas of improvements and implementing new process to achieve goal metrics. Identifying process automation techniques which in term contribute to business revenue.


Accomplished Sales Executive with 1.5 years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships. Personable communicator focused on exceeding client expectations.


  Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  Reliable employee seeking Manager Position. Offering excellent communication and good judgment.
  Project 1: In Lupin - Involved in SAP system improvement project to avoid manual practices and redundant work in vendor management system of Lupin ltd.
  Project 2: Developed API technology transfer system, supplier management with help of R&D and purchase in Indoco remedies Ltd.
  Project 3: Prepared URS of equipment, water system, HVAC system, facility as regulatory requirements during facility renovation in Indoco remedies Ltd.
  Dedicated pharmaceutical quality assurance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.


Ready to offer exceptional leadership and planning abilities to take on new role . Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Education Industry standards and market trends.

A “Performance Driven Professional” bringing in rare levels of business acumen and achievements developed in a career spanning over 11+ years. Expertise in handling Project Management programs, Mortgage process operations, Banking & financial services, IT support, ITSM & Quality programs with an aim to accomplish corporate plans & goals successfully. Used instincts, insight, judgment, and timing to succeed on tough deals: - Administering project activities viz. scoping, estimation, tracking, change & delivery management. - Operations Management focusing on maximizing customer satisfaction, process compliance, etc. - Process improvement initiatives to achieve maximum efficiency in various operations - Implement agile management ideals by building a cross functional team, facilitating scrum ceremonies and team leading standup.

Applied Psychology, DU | Counseling Psychology, IGNOU | Forensic Psychology, UIBS
A Psychology Graduate from Delhi University, and Post-Graduated from IGNOU in Psychology. Have been a part of quite a few internships to enhance my skills and practical abilities during the graduation years. Simultaneously, have also been active in various extra-curricular activities for all these years to refine my personality and interpersonal traits, and to be able to work under pressure and adapt to new situations and challenges to best enhance the organizational brand.
Offering excellent communication and good judgement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

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