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Accomplished IT professional with over 17 years of diverse experience in Technical Support, Technical Account Management, and Customer Experience Management across service and product-based companies.

Expertise include leading technical support teams, building trusted customer relationships, enhancing customer satisfaction, managing critical escalations and leading cross-functional collaboration.

Significant tenure of 14 years at Accenture, included nearly 5 years onsite in the USA.

Currently working at Icertis for approximately 4 years, a leading product-based enterprise software company specializing in cloud-based CLM solutions.


 An enthusiastic and dedicated student seeking an opportunity to leverage academic knowledge and develop practical skills. I am eager to contribute to a dynamic team and gain hands-on experience. 

Software Engineer with strong experience in building scalable, customer-facing tools at Amazon. Skilled in backend and frontend development, cloud infrastructure, and system design. Known for owning features end-to-end—from design to deployment—and delivering clean, maintainable code that improves user experience and business outcomes.

Dynamic administrative professional with extensive experience at Neem Holidays Pvt Ltd, excelling in office management and customer relations. Proven track record in enhancing document organization and streamlining processes, resulting in improved efficiency. Skilled in data entry and fostering collaborative environments, ensuring timely project completion and superior service delivery.

Experienced professional with a strong background in customer service, debt recovery, and business development, demonstrating excellent communication and interpersonal skills. Proven ability to manage CRM tools effectively and coordinate between teams to ensure smooth operations and high customer satisfaction.

Highly skilled and self-motivated SAP BASIS professional with 6+ years of working experience, adept at driving innovation and delivering results. Demonstrated expertise in managing complex projects with precision and efficiency. Proven track record of success in collaborative team environments. Certified in SAP MM.

Dynamic Senior Engineer with extensive experience at Emmvee Photovoltaic Power Limited, excelling in equipment installation and process optimization. Proven expertise in PLC programming and root cause analysis, enhancing operational efficiency. Adept at leading cross-functional teams, ensuring seamless project execution, and driving continuous improvement in manufacturing processes.

Aspiring cybersecurity professional with a growing passion for threat detection, digital forensics, and security automation. Passionate about building real-world defense tools and constantly learning through practical projects and simulations. Eager to contribute to a security-focused organization and grow as a hands-on defender in the cyber threat landscape.

Possess analytical and problem-solving capabilities with positive, upbeat approach. Have solid understanding of data visualization and statistical analysis, utilizing tools such as Python and SQL. Aim to drive impactful business insights through data-driven strategies and solutions.

Results-driven Senior Associate – Software Validation with 3+ years of experience in computerized system validation (CSV), GxP compliance, and AI-enabled pharmaceutical quality systems. Skilled in implementing ValGenesis VLMS, Kneat Gx, Veeva Vault QMS, and MasterControl AI modules to streamline validation processes, enhance data integrity, and ensure compliance with FDA, EMA, and WHO regulations. Recognized for leading AI-driven validation initiatives that reduced audit risks, improved efficiency, and enabled digital transformation in pharma.

Mervice Infotech is a leading IT service provider that offers innovative solutions to its clients across various domains. As the Human Resources Manager, I oversee the HR and administration functions for our company, ensuring the proper delivery of services as per the SLA, maintaining cordial relations with the employees, and resolving issues. I also handle the employee engagement part and manage the entire life cycle of our employees, from recruitment to exit. I have more than 13 years of experience in human resources and operations, with a proven track record of delivering results and building trust with management and employees. I have skills in employee grievance, statutory compliance, employee engagement, and I am passionate about improving the quality and efficiency of HR and operations processes. I hold a B tech degree in Computer Science from West Bengal University of Technology, which gives me a solid foundation in IT and enables me to understand the needs and challenges of our clients and employees. I am looking for a challenging and rewarding role where I can apply my expertise and contribute to the mission and vision of the organization.

Certified Scrum Master/ Certified system administrator Service Delivery Manager with 13+ years of experience in guiding cross-functional teams through the Agile process, delivering high-quality solutions in SDLC projects and the banking domain. Service delivery professional with proven track record in managing complex projects and improving client satisfaction. Skilled in resource allocation, process optimization, and risk management. Focused on fostering team collaboration and aligning with organizational goals to drive success. Known for flexibility in adapting to changing needs and consistently delivering results. Expertise in facilitating Scrum ceremonies, promoting Agile principles, and fostering a collaborative environment to drive continuous improvement and successful project delivery. Proven track record in managing stakeholder relationships, mitigating risks, and ensuring timely completion of complex projects in fast-paced, highly regulated industries. Adept at optimizing team performance, resolving impediments, and ensuring alignment with organizational goals. Passionate about leveraging Agile methodologies to streamline project delivery, enhance team efficiency, and contribute to organizational growth.


Legally trained and highly motivated lawyer with litigation experience, as well as a robust background and interest in contract drafting, review, and management, with a Master's specialization in Intellectual Property Rights.
Skilled in drafting. Strong problem-solving skills and the ability to work in fast-paced, cross-functional environments under tight deadlines. Proven ability to handle complex legal drafting, advisory, and dispute resolution. Adept at communicating legal concepts to diverse audiences, and contributing meaningfully to legal capacity-building and reform efforts.

I am a highly motivated professional with 5+ years of experience in Salesforce development and Servicemax Development within an Agile (Scrum) environment at Bit Order Technologies Pvt Ltd. During my tenure, I've actively contributed to team management, conducted thorough code reviews, and even had the privilege of interviewing and mentoring fresh talent. I'm actively seeking an organization that can offer me new growth opportunities and challenges to further enhance my skills and make a meaningful impact.

Chartered Accountant with a strong background in audit, taxation, financial planning, and corporate consultancy. Currently leading a finance team at a limited company with hands-on experience in budgeting, audit, and financial strategy. Proven ability to manage diverse assignments, develop financial reports, and ensure statutory compliance. Adept at working with clients across industries and delivering impactful financial solutions.

 Dedicated to continuous learning in Accounting, Auditing, Reporting and Taxation, with a strong commitment to upholding the integrity of the Chartered Accountant profession. Consistently achieves milestones within deadlines while fostering a positive attitude and enhancing team capabilities through collaboration. A passion for contributing to organizational success transcends personal interests, ensuring a cohesive and productive work environment. 

Experienced software quality engineer with over 4 years in architectural and leadership roles and 8 years as SDET. Expertise in designing and implementing automation frameworks, managing cross-functional teams, and enhancing platform reliability in multi-cloud environments (AWS, Azure, GCP). Proficient in CI/CD processes, observability techniques, AI/ML testing methodologies, and performance optimization.

Results-driven Machine Learning Engineer and Senior Consultant with over three years of experience designing and deploying AI-powered solutions across government and enterprise domains. Proven expertise in machine learning, time series forecasting, generative AI, computer vision, and Retrieval-Augmented Generation (RAG). Led large-scale projects involving multi-tenant systems, revenue leakage detection, and real-time anomaly detection, leveraging technologies such as Python, scikit-learn, SARIMAX, YOLO, FastAPI, GPT/LLaMA, Pinecone, AWS, and Azure. Adept at translating complex datasets spanning GST, Excise, Mining, and Transport into actionable insights for strategic decision-making. Strong background in cloud-native development, scalable architecture, and cross-functional collaboration in Agile environments.

Dependable professional with expertise in communication, problem-solving, and organization. Proven track record of leveraging critical thinking and networking skills to achieve successful outcomes. Demonstrated ability to resolve issues effectively while fostering a positive team environment. Experienced in adapting to challenges and enhancing organizational brand under pressure.

Dynamic Accounts Manager with proven expertise at Aaviza Electronics, excelling in financial reporting and GST compliance. Adept at optimizing working capital and enhancing vendor management, I bring strong analytical skills and effective communication to drive accuracy and compliance in financial operations. Passionate about delivering results and supporting audit processes.

An Agile-certified Business Analyst with 5.5 years of experience delivering complex technology projects and driving process optimization. Proven ability to manage stakeholders across government and corporate sectors, demonstrated through successful work on the MAHA KUMBH 2025 digital project. Skilled in Scrum, requirements engineering, and using data visualization tools like Power BI to provide strategic insights.

Technically proficient and certified IT Project Manager with 15+ years of experience managing large-scale global IT infrastructure, cloud, and data center projects across APAC and EMEA. Proven expertise in network transformation, disaster recovery, process automation, and stakeholder communication. Adept at leading cross-functional teams, coordinating with third-party vendors, and driving high-visibility programs in telecom, banking, hospitality, and IT sectors.

Detail-oriented and tech-savvy professional with 2.9 years of hands-on experience in Salesforce AI and data operations. Skilled in AI agent creation, data annotation, and supporting intelligent process automation. Proficient in English and Hindi with a strong focus on language comprehension, cultural context, and customer privacy. Known for delivering high-accuracy outputs, thriving in fast-paced environments, and contributing to the training and refinement of AI/ML models.

MBA graduate specializing in Finance with nearly three years of combined work experience. Proficient in financial market analysis, trade life cycle management, regulatory compliance, internal auditing, international trade laws and regulations, and reconciliation. Experienced in developing platforms for transaction banking. Additionally, equipped with strong leadership, public speaking, problem-solving, and decision-making skills. Eager to leverage these abilities to contribute effectively to the Finance industry.

Key Account Manager with extensive experience at Simply Vyapar Apps Pvt Ltd, specializing in client relationship management and market analysis. Improved user experience through targeted product training and facilitated account growth by partnering with sales teams, leading to substantial sales increases. Exceptional communication skills focused on driving client success and satisfaction.

Results-driven professional with over 10 years of expertise in Product Data Management, Engineering Change Management, and BOM Management. Proficient in leveraging PLM and ERP tools such as SAP, Teamcenter, Signe, WERS, and CMMS to streamline processes and enhance operational efficiency. Skilled in automation technologies including VBA Macros, Alteryx Designer, MS Access, SQL Queries, Power Automate, and Power BI to optimize workflows and drive data-driven decision-making. Committed to delivering innovative solutions that support organizational goals and improve product lifecycle management.

Experienced and accomplished Office Admin with a strong background in administrative tasks and office management. Skilled in Microsoft Office, including Excel, and adept at working in a team environment. Known for my ability to handle pressure and maintain effective communication with colleagues and clients.

Communication and Business Development expert with over 8+ years of experience. Proven ability to identify growth opportunities and forge lasting partnerships. Adept in Blockchain and cryptocurrency sectors, looking for impactful roles in the above mentioned fields.

Experienced Technical Lead with 12+ years in software development, specializing in high-end products and scalable solutions. Adept at leading teams, fostering collaboration, and driving innovation through advanced technologies.

Dynamic professional with diverse experience in banking, education, healthcare, and administration. Skilled in team leadership, operational management, and customer service. Adaptable and detail-oriented with a strong educational background in Computer Science.

Motivated and compassionate MBBS student with a strong foundation in medical sciences and a commitment to patient-centered care. Demonstrates quick learning, clinical aptitude, and effective communication, developed through academic training and team-based experiences. Skilled at working under pressure, managing responsibilities professionally, and collaborating in diverse healthcare settings. Eager to contribute meaningfully to clinical environments while continuously expanding medical knowledge and practical skills.

Versatile and proactive Customer Success Manager with 4+ years of experience delivering exceptional technical support, managing enterprise client relationships, and leading cross-functional initiatives. Skilled in API testing, SSO integrations, mobile device management, and client onboarding. Recognized for strong problem-solving skills, technical depth, and a customer-first mindset.

Data professional with extensive experience at Deutsche Bank Group, specializing in ETL process optimization and SQL development. Demonstrated success in enhancing data quality and performance through effective collaboration with cross-functional teams. Proficient in cloud computing solutions and project management, consistently delivering impactful results in dynamic environments.

Results-driven professional with a proven track record of more than 5 years in business development, sales, and student experience management. Skilled in driving revenue growth, building strategic partnerships, and delivering exceptional customer service. Strong leadership abilities, combined with a passion for creating meaningful student experiences. Adept at analyzing market trends, identifying opportunities, and developing innovative strategies to achieve organizational goals. Excellent communication and interpersonal skills to build and maintain relationships with clients, stakeholders, and cross-functional teams.

Experienced professional with a robust background in guiding teams and managing complex projects to achieve strategic objectives. Expertise in developing efficient processes and maintaining high standards while aligning initiatives with organizational goals. Proven track record in Environment, Health & Safety (EHS) and Sustainability, with hands-on experience in chemical regulatory compliance, multilateral environmental agreements focused on the management of hazardous chemicals and wastes.

Dynamic sales professional with a proven track record at Reliance Retail Ltd, excelling in strategic sales planning and market analysis. Adept at optimizing distribution networks and fostering strong customer relationships. Recognized for effective team leadership and time management, driving significant growth opportunities in competitive markets. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Senior Interior Architect Designer with a proven history of delivering high-quality projects on time and within budget. Specializes in spatial planning, sustainable design, and color theory to create innovative and functional environments. Strong communication and problem-solving skills enhance client relationships and satisfaction. Extensive experience in residential and commercial sectors drives repeat business through exceptional design outcomes.

Customer Project Manager with over 8 years of experience in building and nurturing relationships with suppliers and clients to drive profitability and growth. Proven track record in managing projects effectively to achieve organizational objectives. Committed to continuous improvement and seeking opportunities for professional development in the industry.

Seeking a position to utilize my knowledge and to continuously acquire, develop management skills and knowledge for a broader understanding of the process in order to add value to the business, while being resourceful and innovative.

Design Engineer experienced in research, development, design, and manufacturing of products. Qualifications include software expertise and comprehensive knowledge of Lean Manufacturing principles. Flexible hard worker ready to learn and contribute to team success. Skilled Mechanical Engineer knowledgeable about end-to-end design processes. Accurate, precise and focused on optimization through top-quality design.

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