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17 years experience, including 7 years as an entrepreneur and the last 8 years leading Customer Success and Operations for fast-growing SaaS and tech-focused start-ups.
Strong track record of building Customer Success teams, processes, and solutions from scratch, across B2B, B2B2C, and B2C businesses. A core focus on building attitude for team members in outcome-driven focus for customers, persona identification, ongoing engagement, and value-driven process and hence growth and fewer churns.

A few examples in brief -
1) Loop Health (Current)

  Business Outcome: 2x growth in premium and revenue within a year, 1/3 churn rate compared to industry standards, and 1.7x increase in CSM productivity in last 2 quarters
  Major Challenge: Ensuring higher renewal rates in a commoditised B-to-B health insurance industry
  Build Projects: Set up a CS team from scratch and implementation of CS tool for measuring customer health, better risk prediction, and data-driven approach and training for CSMs

2) LeadSquared (recent Unicorn)

  Business Outcome: 150%+ NRR growth from existing clients across all quarters, except for 1 Covid hit quarter. Avg. churn rate of 7% ARR for enterprises and 11% for the mid market, even during Covid times.
  Newly set up partner implementation team of SI's, helped implement 70% new accounts within 1st year Major Challenge: Ensuring churn control and contraction during Covid times. Reactivation of churns lost due to Covid impact, ensuring consistent growth.
  Build Projects: Set up CS team and implemented CS tool. Set up new partner implementation vertical

3) Mobisy: Been an important part of the growth journey from under $100k to over $7 million ARR.

  The CEO of Mobisy himself talking about the culture that I set up for customer success mindset can be referred to between 13.00 to 19.30 minutes here - https://bit.ly/3nCWgq4
  Another publish an article featuring Mobisy's growth story and having a mention in THE KEN about my customer success approach. Refer to the article link here - https://bit.ly/3x6LJql
  Led customer success team, set up a new Channel Partnership vertical working closely with global consulting firms such as McKinsey, BCG, etc., and cloud solution partners such as SAP and Oracle.


I am an entrepreneur at heart - Founder of a failed start-up at IIT B and a proprietorship distribution business for FMCG products.
Have had short stints as an Analyst with corporates such as CitiBank and Eclerx too.

I believe in a simple mantra - Life is a barter. Business is a barter. Work is a barter - The more you give, the more you get.

Results-driven professional with a focus on research methodology and social work practice. Experienced in analyzing policies and guiding students in impactful research projects, committed to fostering academic growth and professional development.

 Dynamic result-oriented 8+ experience professional in operations, business finance and project management. Solid track record in securing key clients and increase product distribution. Tenacious in building new business. Loyalty and making strong relationship with internal business partners. 

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  Energetic Field Service Engineer with more than 1 year experience in background performing repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.


Career Objective:

Looking for a challenging Software Tester job with an opportunity to utilize my strong conceptual base and programming skills to provide innovative ideas with exceptional analytical skills and self-motivating attitude.

Profile Summary:
I have good 4.5 years of experience in the Software Testing domain focusing on Functional, Automation and API testing. I'm a quick learner and looking for the opportunity to take ownership on project Test development. Having exposure to work as one to the project success.
I have created a BDD Test framework for automation testing using selenium java along with my colleague which got the client approved and followed for regression testing for the sprint releases. I'm looking for a job that brings out the best of skills, explores new technology and is ready to take leadership for the team.

Experience Summary:
4+ years of experience on Software Testing in Health Care and Energy & Utility domain performing Functional Testing (SIT/ UAT), Automation Testing, API Testing, Regression, DB, Integration and Performance testing.

Good Communication with the team and applied my Analytical & problem-solving skills to improvise the project growth as QA.

Have strong experience in frameworks like Behavioral driven development (Cucumber) and Page object (POM) to develop automation test scripts for mobile and web applications.

Have a Good Experience on Mobile functional testing over the last 2 years on different mobile and hybrid applications on Ecommerce, Healthcare domain.

Recently worked in Automating Ecommerce Mobile applications using Appium UI framework and extensive experience in maintaining my code in Azure repository over version control using GIT.

Worked in automating Web applications using Selenium & POM framework in Java Knowledge on API testing using Postman and Performance testing using JMeter

Good understanding on Software Testing Life Cycle (STLC), Defect Life Cycle (DLC) Expertise with Agile process and Scrum meetings, DevOps Methodologies & Continuous Delivery. Worked on Defect tools like HPALM, Azure Devops and JIRA.

Knowledge of testing phases, including Knowledge Transition, Requirement study, Test Estimation, Test Strategy, Test Planning, Test Design, Test Execution & Defect Management, Defect Triage, and RCA.

Quick learner, efficient and able to work independently as well as a team member.

Leading a small team of 3 members for the last 1 year as Test Lead.

Motivated Business Development executive with hands-on experience in lead generation, client communication, and sales support. Adept at identifying market trends and assisting in the execution of growth strategies.

Data Science & Business Analysis aspirant, familiar with compiling, transforming and analyzing complex information through Python. Expert in machine learning, predictive Modeling, Data Visualization and large dataset management. Having 8 years of experience in domains like construction, anticorrosive coatings and digital marketing. Excellent track record for resolving problems and improving customer satisfaction.

Well-qualified Human Resources Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Knowledgeable Finance Analyst bringing 8 years of experience identifying and mitigating risks, enhancing business decisions and locating opportunities. Well-versed in completing complex analysis to develop and improve operational processes aligned with business goals.

Media professional with over 10 years of experience in content writing, editing, reporting, story telling and social media marketing. Skilled communicator adept at collaborating effectively and cohesively with multidisciplinary teams. Enthusiastic and eager to learn and contribute to the team's success through hard work, attention to detail and excellent organizational skills.


  An Business Excellence professional with 18+ years of experience in various MNCs in Operations Management, Operational Excellence, Business Process Re-engineering, Value Stream Mapping, Quality Management Systems, Lean Manufacturing, TOC, TPM, Industry 4.0 implementation, Manufacturing Execution System, Digitization & RPA.
  Possess deep Business Acumen, leadership ability, and modern skill sets, including Complex problem Solving, Agility, In-sighting, and Benchmarking.
  Integrates strategic interventions of Business Development, Plant operations and financial performance to facilitate the achievement of corporate objectives.
  A focused Problem-Solver, Adept at designing and implementing end-to-end system improvements, and standardizing best practices, to achieve excellence in operations.
  An ASQ Certified Six Sigma Black Belt, Have done/coached 30+ Projects in Customer Satisfaction, Cost Optimization, Throughput Improvement, Inventory Optimization, Defect reduction, Productivity improvement, and Cycle time reduction with a cost savings of 25 Cr per annum.
  Hands-on experience in VSM, Business Process Mapping, Lean line Design, KANBAN, Pull & Leveling, Standardize work, Line Balancing, 5S, Visual shop floor management.
  Data Analysis: Experience in analyzing, visualization of complex data and providing solutions for process improvement.
  Proven capability to build strong relationships across stakeholder groups with the expertise to effectively influence and communicate across various business units.
  Passion for Continuous Process Improvement.


Self-motivated, looking forward to working with a reputed organization with the view to use my experience and academic knowledge for its profitability and also to get opportunities to enhance my skills and practical knowledge further. Ready to offer exceptional leadership and planning abilities to take on new role in VUCA setting. Demonstrated expertise in cultivating and managing teams to meet and exceed demanding targets. Well-versed in E-commerce standards and market trends.
Competent Professional with over 11+ years of extensive experience in meeting business needs in a fast paced, expanding environment, focused on managing a wide spectrum of tasks encompassing Supply Chain Warehousing, Inbound, Inventory Order Processing, Logistics & Dispatches, Demand Planning, Vendor, Quality Management, Cost Control and Team Management.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

 To pursue a challenging career and be a part of progressive organization that give scope to enhance my knowledge, skills and reach pinnacle in this field with sheer determination, dedication and hard work 

TO be associated with an esteemed and progressive organization which would provide me ample of opportunities to utilize the knowledge to contribute to the growth the organization, and also enhance the skills.
Supportive Team Lead with 4 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.

 “Dynamic and motivated professional with a proven record of generating and building relationships, demonstrating communication skills, and making critical decisions during challenges. An adaptable and transformational leader with the ability to work independently, create effective presentations, and develop opportunities that further establish organizational goals.” 

Results-driven professional with a dynamic career spanning the realms of technology, law enforcement, and intelligence, culminating in roles of increasing responsibility and leadership. Adept at leveraging a unique blend of technical expertise, regulatory acumen, investigative prowess, and strategic thinking to drive operational excellence and compliance.

Testing and Quality Engineer with 3 years of experience driving excellence in creating, editing and implementing test instructions to improve quality and efficiency. Certified Test Engineer with expertise in functional and non-functional testing processes for implementation and managing and troubleshooting systems. Proven skills in completing black, white and grey box tests. Background writing and implementing test cases, developing testing plans and identifying use cases. Fully versed in complete SDLC.

Seeking Senior level Assignments. Key Skills: Project Management, Design Management, Construction Management, Quantity Surveying, Cost Control and Estimation, Information management and Management of service Resources to Provide Cost Effective Timely supportive to project and Maintenance activities. Location preference: Ready to Relocate for Any National and International Projects. Flexible Technical Support Engineer with 13 years of experience helping clients maintain smooth operations. Expertise in Maintenance systems and E&I environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.

I BELONG TO A MIDDLE CLASS FAMILY AND HAVE A BASIC LIFE,I LOVE GAMING, SOCIALLY INTERACTING, PARTIALLY READING, LISTING ABOUT PEOPLES TAUGHTS AND THEIR PROBLEMS,GOOD AT MATHAMATICS AND SOLVING RIDDLE AND WORKING WITH MY BRAIN RATHER THEN WASTING PHYSICAL STRENGHT ON ANYTHING.I AM A BIT LAZY SO WOULD FIND THE MOST EASIEST WAY TO SOLVE MY PROBLEMS AS EARLY AS POSSBLE.

Experienced Aeronautical Analyst with 4.5+ years of experience in Aeronautical Navigational Products. Keen to leverage Analytical and Managing skills at Organization. Developed various automation tools to achieve 20% higher productivity. Also, was key person for shifting from conventional process to digital process during COVID Pandemic.

Self-directed Branch Sales Manager with adaptability to meet changing business needs. Energetic and resourceful professional proficient in business development and team leadership. Innate sales abilities and relationship building skills.

Organized Accounts Assistant knowledgeable in various accounting programs and possessing solid computer skills. Experienced in handling bookkeeping activities and correcting account errors. Adept at analyzing complex situations and finding creative solutions to challenging problems.

Retired as an Assistant Conservator of Forests on 31.11.2021 from O/O the Principal Chief Conservator of Forests, Odisha, Bhubaneswar

A Dedicated, versatile & result oriented professional specialized in Operations & Quality management seeking a challenging role to drive for organization excellence.
18 yrs of exp in auto OEM - Ford & Renault-Nissan manufacturing plant. Work exposure in Supplier quality, In-house quality, Audits, New projects & Production engineering functions.
Knowledge in manufacturing process of stamping, Body assembly, paint shop, plastic shop.

A passionate and result oriented Techno commercial professional with 8.5 years after Ph.D. (Plant Pathology) in vegetable seeds business being experience of , Technology Development MST-Veg and having management experience of top leading R & D sites of vegetable research and operations… Adapted interdepartmental coordination & communication as well as effective handling of external stalk holders. Strong pathology skills and capable of assessing the new diseases identification with combinations under various climatic conditions. Strong believer and adaptation of health, safety, environment (HSE) in every work activity at work place. Developed one tomato hybrids as well as Cotton + Cucumber innovative program established in MP area years at Monsanto. Expertise in field diagnosis in diseases & pest identification and critical diseases sample collection Expertise in deliver affective training to Full time employees and Farmer level also.

 To Work in a Conductive environment and to enhance my working skill. Join a Growing organization that offers challenges and the opportunity to grow, where goal and objectives are clearly established. 

Vibrant Scientist accomplished in Product development, Computer Vision, AI/ML, Deep Learning, Finance, Data Analytics, AWS, Kubernetes, CI/CD pipelines, Video Analytics, Digital Twins and 3D mapping.

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

सीखने की प्रक्रिया को जारी रखना और संगठन को सर्वश्रेष्ठ देना इस तरह से कि मेरे काम का परिणाम कंपनी की अपेक्षाओं से अधिक हो।

PROFESSIONAL SUMMARY

Business Analyst /Product owner PROFESSIONAL SUMMARY Versatile product management professional with 6+ years of experience working in product development, product strategy, ownership and sales/service roles.

Proven track record of execution, working in agile development and successfully launching products and bringing them to market.

Demonstrated strong communication and presentation skills.

Passionate about learning and problem solving.

Demonstrated good research skills, bringing business and market acumen with ability to translate into strategy and quantitative based analysis.

Strategist that fosters collaborative and supportive team environments.

Accomplished Administrator and International Award Winning Author with progressive industry background and decisive leadership style.
Enthusiastic trainer successful at developing training plans and supplementary materials to help people excel.
Can deliver across all platforms:

  in-person training/motivational sessions
  Supplementary materials.
  Video lesson capsules.

- Delights in using his boxing, managerial, storytelling and life experience skills to bind, motivate and propel the Organisation forward.

Dedicate IT professional with experiencing of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Seeking to maintain full-time position that offers professional interpersonal skills to growth along with enhance the organizational brand.

An experienced SharePoint Developer with over 3+ years of experience with Sharepoint. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic technical professional with complete understanding of SharePoint and known for having talents in PowerApps and Power Automate.

Experienced Backend Engineer(Node.js, MongoDb, AWS) with over 8 years of experience in IT Industry. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To build a career in a teaching profession to help and motivate students in achieving their goals through my best knowledge and efforts Professional Skills: Have an excellent communication skill to deliver the subject in an easy and effective way. Knowledge in utilizing all the modern teaching aids such as computers, internet surfing, online tests, power point presentations etc. Have a caring attitude towards children’s needs and concerns. Have a strong desire to work with children.

Dedicated and organized recruitments specialist. Familiar conducting interviews with multiple Candidates to identify the one with the most potential. Hold 09 years of experience in management and human resources. Excellent communication abilities, including written and oral, professional and interpersonal. Developed evaluation, critical thinking, active listening, and decision-making skills as well as a strong attention to small details. Highly organized and familiar completing several complicated administrative tasks simultaneously.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

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