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Genesys Consultant Since 2012 Having Around 13 years of experience in the field of IT including call center technology Cloud & Multi Cloud, Software Development, Testing and Support which includes Analysis, Development.
Working in Genesys Telecom Labs as Principal Consultant (Data science) Since Dec-2019.
Expertise knowledge in Snowflake Cloud Dataware house.
Genesys Cloud API Reports & Dashboards.
Good Knowledge in Tableau & Power BI to create Contact Center Dashboards & Reports.


Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.

Enthusiastic HR Graduate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of policy making and training in HR Practices. Motivated to learn, grow and excel in Corporate Industry.

Outside sales specialist with Good Business Understanding and strength in negotiations, E-commerce and customer service. Excellent interpersonal and time management skills.

Snapshot : Sr. Technical Lead – IT Infra A versatile, high-energy technocrat with merit of executing prestigious projects of large magnitude within strict time schedule Industry Preference. Result‐oriented professional offering nearly 11+ years of experience in managing Global IT Support, Service Delivery, Managed Services & Infrastructure Management, custom designing solutions, and troubleshooting for complex information systems management. Proficient in managing IT Infrastructure operations and managing end‐to‐end process management, custom designing IT solutions and supporting end users & developing technical staff to achieve performance objectives.

Broad Technological skills with a proven ability to keep abreast of emerging trends in the changing field of information Technology. Ability to handle multiple tasks and projects simultaneously, Strong Strategies planner, Problem Solver and committed to managing projects while consistently delivering desired results. Manage team of administrators to execute operational excellence projects for infrastructure.

Experience in handling overseas Client (Australia, US, Japan, Singapore, Middle East, New Zealand, France, Germany)

Results-driven with forward-thinking approach centered on company success and competitive growth. Serviced-focused,dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. leader with sound judgment, good planning abilities and interpersonal communication strengths.

Accomplished Sales Manager offering 23 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.

As a recent graduate, pursuing PGDM I am seeking a role which allows me to continue learning and perfecting my skills as I provide high-quality work, encourages me to flourish. Hardworking focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Results-focused marketing professional with data-driven approach to strengthening online marketing campaigns. Skilled in communication, content development and strategic planning. Creative and objective with good project management abilities.

 I (Prabhat Gupta) have 12+ years of work experience in PLM Solutioning, Leadership, Team Building, Teamcenter, C/C++/Java/Python Programming, Scripting, Database.  As a hard-working person, I look forward to reaching an eminence by exploring my knowledge and skills to contribute efficiently in an organization that offers security and personal growth. 

SIDDHARTHA SAHA , MBA (IT), PGDCA, 20+ years of experience in Software Designing & Development. Debugging and troubleshoot the application. Writing server side programs, presentation layer using ASP. Net, ADO. Net; Business Logic, Functions, client side validation using JavaScript etc. Extend post go-live and application maintenance support to the client. Troubleshooting Hardware & Network. At present I am working for a Software Development company in Kolkata, named as “Softmed Technologies LLP”, as a CTO from the year 2017. My chief responsibilities are to develop both Front-End and Hardware-Interacting software for electro-medical appliances, along with a small team of developers. Also I have to look after Administration. In all I have to look after entire operation of our Company. I have undertaken several Computer Oriented jobs on contract basis, before I joined Softmed. These freelance works have helped me to enrich my experiences in the field of computer hardware and software.

Progressive Senior Vice President with excellent skills in Core Banking, Payment systems, Trade Finance & Treasury combined with more than 25 years of banking experience with domain expertise in niche areas. Effective presenter to diverse audiences of customers and potential investors. Strong commitment to leveraging corporate culture to impact community and environment.
Strategic-thinking professional with expertise driving business growth to exceed expectations. Expert in Corporate Digital requirements, Swift payments, Fraud Monitoring , Retail Forex etc .

Results-driven SVP -IT with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing technological developments, enhancements , innovations etc

Results-focused Medical Director specializing in Anesthesia Successful in building robust administrative and healthcare delivery systems and driving clinical quality improvement. Highly skilled and enthusiastic professional with more than 13 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional medical service to the nation.

To work in an exciting and professional environment of an organization with continuous learning, development and growth possibilities, and an opportunity to learn and to apply my educational skills.
Dedicated Finance Executive 8 years of experience in all areas of finance and Tax. Hands-on leader with strong business acumen and analytical mindset to identify and correct underachieving trends.

Enthusiastic Software professional experienced more than 11 years in development of real time mission critical tactical system with complete understanding of entire software development lifecycle. Key responsibilities include requirement analysis, customer interaction ,design and development of software modules , system architecture design. Highly trained and known for having talents in Real time tactical software development and Web Technologies Projects.

Currently working as a Manager- Advanced Analytics at Poonawalla Fincorp, Pune. Strong Engineering Professional with a Post Graduate Program focused in Business Analytics & Data Science from Praxis Business School, Kolkata.
"Nowadays who has more money is not RICH, who has more data is RICH"

Strategic-minded and professional Sales Manager promoting expertise in marketing paired with more than 15 years of field experience. Excels in streamlining processes to improve overall focus and efficiency.

A highly efficient, hardworking and competent SERVICE ENGINEER with a comprehensive understanding of mechanical maintenance processes. Technical, hard-working individual with four years of experience in maintenance of air compressor (Chicago pneumatics, Atlas Copco, Elgi, IR), And four years’ experience as an executive service engineer for Pure steam generator, multi column, steam sterilizer, dry heat sterilizer, WGT (wireless glove tester). Possessing extensive experience of supporting, developing and motivating teams to do better. Strong customer service experience and a background of achievement in supporting all levels of management and working to set schedule and deadlines. Currently looking to join a suitable organization that rewards hard work and offers good opportunities for career development.

Sales professional with seven years of experience seeking to leverage extensive customer service and negotiation skills to meet and exceed sales goals in a fast-paced and challenging environment.

Organized Banking Assistant knowledgeable about products and services. Devoted to customer relations and reliable in delivering expert clerical support to team members. Versed in security standards, fraud prevention and application processes.

Self -starting and resourceful Operations Manager, brings experience in supply chain, logistics and warehouse leadership roles and meeting FMCG and e-commerce organizational needs. Skilled at transportation management, vendor management maximizing cost control, minimizing losses and optimizing labor management strategies to enhance operational success. Analytical problem-solver and team player with good planning and communication skills with a proven track record of introducing lean principles, team building, productivity improvement for industry leading brands across the globe.



  A dynamic, performance driven software architect cum Senior Manager with more than 13 years of Industry experience in development, test, automation, design, architecture and team management
• Strong focus on security and compliance of the overall product, including security protocols, vulnerabilities and threat assessments
• Good understanding of both enterprise as well as cloud offerings and the flexibilities/restrictions that come with each model
• Hands on experience in AWS serverless architecture, Kafka, Springs, Angular, Amazon Lambda, Amazon Aurora, OS Migrations( RHEL to Centos & Centos to Alma Linux)
• Participated in several customer escalations to understand the asks and the product limitations. In most cases, able to provide and stop gap solution that works for all
• Worked within Scrum/Agile as well as SDLC environments, which helps in understanding the shortcomings and benefits of both the models
Managed team of 15 personnel focused on implementing resolutions and updates.
Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Provided educational expertise and mentoring to junior team members.


Experienced product management professional well-versed in Agile and Scrum methodologies and principles of product development. Comfortable making key decisions for team to move products efficiently through pre-production and production timelines. Expertise in development tools such as GitHub, Docker, Kubernetes and any cloud deployments.

Dedicated professional with MBA in finance specialization. Leveraging financial & product management skills in managing multiple priorities for product including improving customer experience in the bank.
Currently working on digitization of loan processing journey for both existing and prospect customers of bank.

Versatile CAD Engineer with in-depth knowledge of all stages of CAD design and execution. Bringing 3.5 years of experience producing technical CAD drawings and models. Detail-oriented professional with expertise in Mechanical systems.
Innovative, proficient in CREO 4.0, Windchill and Team-center for creating 3D modeling. Certified in Mechanical designing. Excellent work ethic with competitive drive and team-success mindset.

Seeking a career that is challenging and interesting , and lets me work on leading areas of technology , a job that gives me opportunities to learn , innovate and enhance my skills and strength in conjunction with company goals and objectives.

Quality Assurance Analyst with 2.5 years of rich and vast experience in Manual testing techniques involving all the phases of Software Development Life Cycle (SDLC) and Testing Life Cycle (STLC)▪ Experience in working Agile/Scrum and Waterfall development methodologies. ▪ Expertise in defining and developing quality assurance test plans and test cases by analyzing business/technical requirements, system design documents and use case documents. ▪ Expertise in developing test scenarios, preparing test data, executing test scripts, linking requirements to test cases, creating bug documentation, and reporting test summary

AI & Automation Program manager with experience in delivering large solutions in Logistics, Telecom and Banking domains. Looking to work with and learn from industry leaders, and create best in class solutions.

Engineering graduate from IIT Kanpur and a multi-tasking end-to-end software programmer for web applications, having an experience of managing, optimizing and debugging the entire code base and designing, building the models for it's components. Skilled at having total ownership and putting fresh projects into production



Senior Engineer Manager with over 15+ years of successful experience in People management and Development. Recognized consistently for performance excellence and contributions to success in Software industry. Strengths in Leadership and Engineering practices backed by training in Agile.


  · A focused professional with having more than 15+ years of experience in Business Analyst, Functional consultant, Quality Assurance, Project Management, E2E project Deliverables
  · SAP SuccessFactors Recruitment and Onboarding team Product Owner – Leading the technology solutions
  · Experience in E2E deliverables, Project Implementation, Quality Assurance and Agile methodologies
  · Quarterly release implementation, enhancement, and support
  · Experience in handling testing proposals, environment set-up, effort estimation and execution
  · Proficient in mapping client’s requirements and involved in Analysis, System testing, Trainings and E2E support
  · Proud being a part of a successful team and possess a strong ability to perform individually as well.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

A seasoned Content Writer, a seasoned Digital Marketing and Retail Operations professional, having passion for Digital Marketing, Content Marketing, Marketing Analytics, Digital Sales, Fashion and Retail Solutions to achieve growth as well as exceed targets
Have worked as Digital Marketeer for SaaS product company handling assignment related to digital marketing, blog design, content marketing, SEO, SEM, social media marketing, digital sales and marketing campaigns
In earlier part of career, have handled the complete business, sales, marketing and operations of the biggest door of M.A.C Cosmetics in India

8+ years of extensive experience in software development life cycle SDLC in developing and designing user experiences of Internet/Intranet applications using Angular, HTML5, HTML, CSS, CSS3, JavaScript, JQuery.
Experience with User Acceptance Testing UAT and Accessibility Testing.
Developed UI using JQuery and JavaScript Library for Web Application and Mobile Application.
Designed web applications and web contents utilizing various SEARCH ENGINE OPTIMIZATION (SEO) techniques. Dedicated to efficiency, quality and long-term results. Commended for consistently meeting new technical challenges and finding solutions to satisfy customer needs.
Have basic knowledge of Cloud technologies and competed AZ-900 Azure Certification



 Equipped with Entrepreneurial mindset with outstanding knowledge of Branding and training in modern persuasion techniques. Fantastic negotiator with success at working efficiently under pressure. Adept at decision making and accurate forecasts. Compiled and analyzed data to determine approaches to improve sales and performance. 


  Passionate and result oriented professional who would like to work for result driven organization.
  Expertise in handling assignment from startup to turnkey stages.
  Excellent communication, interpersonal, liason & problem solving skills with ability to work in multi-cultural environment.


Skilled Business Development leader offering 4 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Drupal and Wordpress developer with 9+ years of experience in site building and back end development. Driven to provide excellent service and high quality coding to create secure and functional sites for clients. Expert in Drupal and up to date on the latest developments and versions. Managed several projects for corporate clients using Drupal 7, Drupal 8, Drupal 9 and Wordpress. Also trained to manage the websites with the client's requirements and worked in the main US, World Bank and African projects. Built multiple Drupal modules and leverage existing modules and contributed distribution and modules for the Drupal community.

Experienced Talent Acquisition Manager devises strategy and recruitment processes to execute sourcing and recruiting campaigns. Finds and screens candidates and develops corporate policy for talent bench-marking, talent assessment and interviewing policies. Develops and leads strategic initiatives to recruit and select high caliber, professional and diverse workforce that identifies with business culture.

Strategic Business Operations(E-Commerce) Enthusiast - with 6+ years of experience leading and overseeing B2B,B2C & Re-Selling business activities. Strong history of devising precise and targeted business operations plans, managing revenue generating area, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and result focused initiatives while leading quick and efficient attainment of objectives.

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