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  Customer-focused proactive leader with 18+ years of experience in IT.
  Adept in managing customer escalations / challenges head on, help resolve complex problems and adapt quickly to changing priorities.
  Proficiency in Service Management, SRE, Agile, DevOps and End to End service wrap.
  Built a Roadmap for Continues service improvement using SRE practices like TOIL automation, observability.
  Responsible for managing customer expectations, improvement of customer happiness index.
  Management of ITSM Practices - General - Risk/Strategy/Measurement/ Reporting/Knowledge, Service - Availability/Monitoring/Configuration/Capacity/Incident/Problem/Change/Release/Service-Levels, Technical - Deployment/Infrastructure/Development Setup monitoring of key DevOps tools/services using Dynatrace Setup end to end Service management using ServiceNow.
  Adept in Major incident management, 24 7 support for P1/P2s to resolve within SLAs. Good in building relationship with partners, customers, and suppliers. Identification of automation patterns to avoid incidents related to Infrastructure issues Identification of Infrastructure patterns to manage capacity.
  Implemented Comms strategy for effective response management for incidents/upgrades/releases/updates Responsible for Management and Transformation of Legacy apps and work through EOSL process
  Responsible for managing centralized tools for service management for DevOps Center of excellence and accelerate adoption of best practices
  Setting up AIOps to automate ticket management and resolution.


To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Profile Summary Nearly 14 years’ experience in ramping-up projects within time, budget & quality parameters, as per project management & best practice guidelines. Merit of implementation ServiceNow modules Incident, Catalog and Knowledge mgmt. AS Product Owner. Proficient in ServiceNow Incident, Catalog and knowledge management configuration and customization.
Working experience with various domains like banking, manufacturing and gaming. Expertise in working with the Development, Testing & Implementation Teams in completing projects within allotted budget and timelines; troubleshoot system issues in a timely fashion. Skills in performing analysis, design, verification, demonstration, and maintenance of products in a process-driven, team environment.
Approx. 9 years of experience in CA Service Desk.
Wealth of expertise in creating policy, monitoring and troubleshooting of Symantec Data Loss Prevention (DLP), Symantec Web Gateway and Symantec End Point Protection Manager (SEPM) An effective communicator with strong logical and analytical skills and highly adaptive to new environment Ability to learn technical concepts quickly Ability to set priorities Takes initiative and assumes responsibility

Diligent Customer Support Executive with experience managing phone, online and consultative communications with customers. Proactively identified best opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts.

Engineering leader with sharp technical focus. Experienced in leading and managing all aspects of technical & engineering operations, adept at building teams with innovation and strategy.

Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.

I am a first-year student from Banglore, India. I am into computer programming for around 3 years, started my journey with HTML/CSS after half a year switched to the C programming language. This choice of language turned out blessing for me as I started working on microcontrollers more specifically Arduino. Along the way I got into Python which is by far my favorite language and made a lot of projects in frameworks like Pytorch, Tkinter, Flask, Selenium, etc. Then I met my true love GNU/Linux, I do almost all the things in the KiTTY terminal in my Arch Linux system. I have also started competitive programming using C++. I spend some of my time daily helping out other people with programming problems in forums like Stackoverflow, Discord, and Reddit.

Creative Operations Specialist skillful in executing effective operating rhythms and management systems structure. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Strong self-motivator with exceptional work ethic and Techno-professional acumen to deliver high impact recommendations.

Professional Summary
Polyglot developer with 5.8 years of experience in building highly scalable and fault tolerant Applications. Experience in building E-Commerce systems, payment systems, system integrations and more.
Core skills: Go lang, Java, Vue JS, Flutter, No Sql, System design.

Backend languages
Go lang - Scalable and Fault tolerant micro services for E-Commerce systems.
Node JS - Lambda functions for system integrations.
Java - Monolith web services for a network provisioning software.
Ruby - Utility scripts and automation tests

Frontend
Vue JS - Micro Front ends for E-Commerce systems.

Mobile
Flutter - Multi platform frontend for E-Commerce systems.

Database
Couchbase, Hbase with Hadoop, MySQl

Testing
UI Testing with Cucumber & Ruby
Performance testing with K6 & Node js

Deployment
Gitlab CI, Docker, Kubernetes

Cloud infrastructure
Basic experience with AWS, GCP in deploying Lambdas, Managed Kubernetes clusters.

To work in an organization which helps to explore and an environment to grow.” “To gain new experience and to utilize my interpersonal skills to achieve these goals.” “A highly disciplined and hard-working individual looking for a responsible position to gain good experience.

Meticulously organized Technical software professional with 17+ years successfully uniting internal and external forces to achieve peak efficiency. Careful overseer of disparate departments with widely varying levels of technical knowledge. Practiced at maintaining harmonious operations while meeting frequently discordant needs of internal personnel, business channel partners and customers. Confident IT training professional accustomed to meeting most critical of deadlines with success. Highly adept at prioritizing tasks and working closely with all types of personalities.

Confident and dedicated technology leader able to lead all phases of digital transformation initiatives while mentoring and motivating teams, successfully creating and implementing a digital change agenda.
14 Years of cross industry experience and 7 Years of functional experience in Biosimilar R&D ,Regulatory and Clinical Practices. Seasoned at driving diverse stakeholders to facilitate group action and expert at solving problems through consensus building and process led efficiencies.

Driven student leveraging studies in computer science. Proficient network analyst offering more than 2 years of experience in helpdesk operations and network maintenance. Versed in large data storage networks, voice/data innovations and VPNs. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Willingness to take on added responsibilities to meet team goals. Offers strong interpersonal and task prioritization skills.

Managerial assignments in Order Processing preferably in the Ecommerce Industry Experienced EDI professional who is highly organized and thorough In all phases of project development. Proven commitment to Customer service, strong analytical skills, likes taking initiative and Responsibility, and adapts to challenging business environments effectively EXECUTIVE SUMMARY Dynamic professional with a wide experience of working in Order Processing in the E commerce Industry. Deft at working on b2b portals like Amazon, Target, Walmart, Homedepot, Ebay, Best Buy, Bed Bathe, Wayfair, Cymax, Kohls, Houzz, Macy, Netshop, Overstock and other etc. Competent at obtaining and entering orders in a professional manner, identifying and flagging problems in orders and taking rectification measures. Demonstrated ability to follow-up on filled orders and address customers’ concerns. Excellent people skills with both customers and coworkers with the capability of working independently or with a group of people toward a common goal.

Dedicated Automotive industry professional with history of meeting organizational goals& priorities through consistent and organized practices. Skilled in working under complex environments and adapting to new situations and challenges to best enhance the organizational brand.

Seasoned Biomedical Engineer bringing 10 years of medical industry experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Marketing and Sales professional with over 8 years of experience in increasing sales revenue, productive business relationships, and building an extensive client base, in the Energy, Management Market research & Consultancy, and IT sectors (SaaS).

1 years experienced Python Developer Associate highly skilled in coding features & enhancements. Adept at conducting manual testing and performing regular audits to fix bugs & improve work efficiency

Data Scientist with 4.5 years of experience in executing data-driven solutions to increase efficiency & accuracy of internal data processing. Experience of creating data pipelines & analyzing data mining algorithms to deliver insight & implement action oriented solution to complex business problems.

I have work experience of more than 25 years in various industries across verticals. It has given an opportunity to learn and share knowledge across platforms.
I have managed to make a mark in all ventures and in jobs by demonstrating Leadership skills, managing teams, and multiple projects, client management, vendor management, multitasking, problem solving skills and giving quality, financial aspects, and customer satisfaction priority.
Certified in LEAN & SIX SIGMA BLACK BELT.
Pursuing PMP certification.

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Goal-oriented & Driven Business Development Professional with distinguished experience in Advertising & Media industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong strong analytical & collaborative skills leading to optimum outcomes. Simultaneously, pursuing masters in business analytics to be completed in October-2022.

CARRER SUMMARY Experienced software professional with 15+ years experienced in IT Service Management solution & maintenance of software applications. An enthusiastic team player and creative thinker. Dedicated to maximize productivity and quickly respond to the changing needs of the business. A keen learner. Seasoned Engineering Manager adept at seamlessly integrating project technical aspects and making information relatable to non-technical personnel. Experienced leader and program manager with 15+-years history in field. Clear communicator, decision maker, and problem solver.

  Build, develop and guide high-performing talent. Define a long term talent strategy cutting across technology. Provide supervision, mentoring and development opportunities for the team.
  Help define Technical Roadmap and own the entire product delivery end to end.
  Work very closely with various business stakeholders to drive the execution of multiple business plans and technologies.
  Improve, optimize and identify opportunities for efficient software development processes
  Handle budget planning, spend and tracking for your area of responsibility.
  Promote and support company policies, procedures, mission, values, and standards of ethics and integrity


Civil Engineer with Diversified experience. Successfully delivered Real estate projects like Residential, Commerical, Industrial buildings, Platinum rated Data Centre, Third Party Inspection, Warehousing and Logistic Parks. Strengths in Technical and Leadership. Self-motivated to Learn, Contribute, Excel and Lead.

An IIM Graduate with sound academic record & deep interest in marketing and strategy. Interested in strategic planning and delivering business-critical results by working on varied processes and tasks. Collaborative and hands-on working style with the ability to deliver results from cross-functional teams. Proven skills in Strategy Implementation, Team Management (~40 people), Regular interaction with CXO level people, Relationship Building, Concept Selling, leveraging, Utilizing software to drive website traffic and increase brand engagement.

Enterprising generalist with eight years of professional experience in medical communications and secondary research within biopharmaceutical industry; and three years of academic experience in scientific writing and data analysis within healthcare industry. Highly motivated, driven by expertise and dedicated to craft.

I aspire to excel in my profession while contributing activity to organization mission my perseverance for learning more combined with my confidential will definitely help in meeting at my workplace.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

iOS Developer iPhone Apps | iPad, WatchOS, MacOS Apps PROFILE Three years of experience as an iOS Developer to utilize my skills in building good application with Swift programming language, managing projects and team. With a training in iOS Development combined with a Bachelor's in Computer Science & Technology, I have good hands in handling IT projects like mobile apps. I have good team spirit and communication skills and it helps me to maintain good relations with my clients and team members. Skilled Senior iOS Developer with 3 years designing apps to top download charts and drive revenue. Known for using innovative development techniques to create trendsetting content. Adept at rapidly onboarding junior staff and diversifying developer voices by discovering untapped talent.

Innovative Engineer offering 11 years of expertise in Mobile Application Development. Seasoned professional with background in full software development lifecycle. Quickly learns and masters new technologies while working in both team and self-directed settings. Worked with process oriented and dynamic with ambiguity, both kind of environments. Enthusiastic team player ready to coordinate and contribute to company success. Skilled in directing development with creative, forward thinking and performance-oriented approach. Well organized and customer focus with proven skills in project management and team leadership.

Experienced practitioner promoting wellness through traditional techniques. Restores body, mind and spirit to equilibrium with each other and with nature through holistic approach to health. 4 years of experience revitalizing patients through stress, injury and disease.

Senior Marketing Manager skilled in engaging customers with effective marketing collateral. Trains new employees, oversees tactical planning and manages teams with adaptable mentality and success-oriented approach. Experienced Sales and marketing leader with a firm understanding of market conditions, trends and positioning strategies. Background includes both traditional and digital marketing campaigns. Top-notch leadership, planning and conflict resolution skills.

Technically advanced Java Developer skilled in designing, developing, testing and delivering user-centric software applications. Offering strong expertise in multiple programming languages. Aspiring to combine broad background with strong technical skills to excel and to secure a challenging position as a Java Developer.

Android Team Lead with over 6 years of experience in team handling with 10.5 years of experience in mobile development working in various domains including OS Upgrade, Security Upgrade, Microfinance, Health, Education, SHG, Water, Livelihood etc. Solid understanding of Mobile and Software Development Life Cycle (SDLS) including Waterfall and Agile methodologies, version control including VSTS and Git, web analytics. Working Experience in Android Jetpack along with various android versions like 12, 11, 10, 9 etc. Dedicated to continuously developing, implementing an d adopting new technologies to maximize development efficiency and produce innovative applications.

Meticulous and analytical Researcher with 12 years of educational and hands-on experience in biochemical and chemical analysis. Analytical Research Specialist with experience in experimental research and data analysis. Detail-oriented and methodical professional successful in developing in-depth research projects. Reliable team player with excellent communication and problem-solving skills.

Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.

Logical Software Test Engineer gifted with talents in load testing, performance testing, stress testing and functional testing. Committed to helping the organization grow and ensuring the betterment of client experiences. Skilled in writing scripts and setting up and configuring test environments. Over 8 years of experience performing functional testing on enterprise level products.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

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