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Dynamic Senior Customer Support Manager with 14+ years of proven expertise in SaaS B2B and BPO environments, driving operational excellence, client retention, and customer satisfaction. Adept at building and leading high-performing global teams, I specialize in strategic planning, KPI governance, and customer success alignment. Skilled in designing and executing support strategies that consistently achieve >95% SLA adherence, boost CSAT to industry-leading benchmarks, and drive NPS improvements through customer-centric process enhancements.
Recognized for implementing data-driven decision-making, automation, and self-service solutions to reduce case volumes and improve resolution speed, while maintaining a strong focus on client retention and long-term relationships. A trusted cross-functional leader, I collaborate with Product, Engineering, and Success teams to influence roadmaps, enhance usability, and embed customer feedback into strategic initiatives. Known for a hands-on, people-first leadership style, I have successfully coached and developed managers and support teams to deliver measurable improvements in performance, engagement, and customer outcomes.

ith over six years of experience in R&D and QC, specializing in Analytical method development, Validation, troubleshooting and comprehensive data review. Professional with a strong focus on quality, compliance and operational efficiency. Highly Motivated, detail-oriented and committed to supporting business growth in regulated environments.

I am an experienced recruitment professional with 3+ years of expertise in end-to-end hiring across the UK and Europe. My daily tasks include fulfilling hiring requirements by sourcing candidates through various job portals such as LinkedIn, RPS, Reed, and Total Jobs. I have also used Fieldglass for different job positions and occasionally attend spotlight calls to better understand job requirements. Additionally, I manage resume submissions in the client’s required format and conduct background verification across diverse domains as per client requirements.

Experienced Credit Manager in SME and unsecured business loans, skilled in credit assessment, loan structuring, financial analysis, and decision-making, aiming to drive risk-mitigated lending and portfolio growth.

Results-driven System Engineer with extensive experience at Infosys Ltd., successfully enhancing device operations and End user computing for Molina Healthcare Inc. Expertise in Windows Environment Imaging and a strong ability to troubleshoot have led to significant improvements in system efficiency and security. Proficient in Microsoft Intune and Jamf Pro Administration and ITIL v4 cetified, demonstrating strategic skills in application deployments and system upgrades. Dedicated to leveraging technical expertise to drive continuous improvement in organizational operations.

Talent Acquisition Partner with close to seven years of experience driving strategic recruitment initiatives across technology and leadership sectors. Expertise in sourcing and talent mapping, stakeholder management, and candidate engagement ensures alignment with organizational goals while enhancing the hiring process. Proven ability to manage the complete recruitment life cycle, fostering strong candidate relationships and delivering exceptional experiences.

I am a General Financial Analyst IV with nine years of extensive experience in financial analysis and strategic insights. I excel in driving profitability and optimizing financial processes. With my strong analytical skills, I deliver actionable insights that enhance business strategies and foster operational efficiency for sustained growth.

Dedicated and detail-oriented Pharmacist with 2 years of experience in dispensing medications, counseling patients, and ensuring safe drug therapy. Skilled in reviewing prescriptions, monitoring interactions, and maintaining compliance with regulatory standards. Adept at collaborating with physicians and healthcare teams to optimize treatment outcomes. Proficient in inventory control, documentation, and patient education to promote safe and effective medication use.

Proven ability in client-centric service delivery, incident management, mainframe operations, managed services delivery, and Unisys MCP systems to ensure reliable IT performance and customer satisfaction.

MBA graduate with over 10 years of experience in international indirect taxation, specializing in VAT compliance for EMEA and GST for APAC regions. Proven track record in leading complex tax initiatives, maintaining regulatory compliance, and executing strategic tax planning across diverse geographies. Dedicated to applying tax expertise to drive operational efficiency and accuracy within fast-paced financial environments. Enthusiastic about mentoring and empowering team members to maximize their strengths and reach their full potential.

Results-oriented professional with a strong background in customer service and medical billing. Expertise in effective communication and problem-solving, leading to improved customer satisfaction and operational efficiency. Eager to leverage skills in a challenging role.

Results-driven Java Spring Boot Developer with practical experience in building applications based on microservices. Skilled in developing RESTful APIs, integrating file handling services, and implementing solutions for bulk email. Proficient in Jasper Reports for generating PDFs, integrating payment gateways, and designing algorithms for payment reconciliation. Experienced in securing applications with Keycloak IAM and improving microservices for scalability, performance, and reliability. A strong team player focused on delivering high-quality, production-ready applications.

Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Seasoned Sales Manager with notable experience in leading high-performing sales teams. Showcases strong leadership and strategic planning skills, adept at driving revenue growth and improving sales-team performance. Successfully implemented innovative sales strategies that increased market share in previous roles.
Results-driven Sales Manager known for exceptional productivity and efficient task completion. Specialize in strategic sales planning, customer relationship management, and market analysis. Excel in negotiation, communication, and leadership, utilizing these soft skills to drive team success and exceed sales goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Detail-focused Data Analyst with knowledge in Python, SQL, Excel, Power BI, Tableau, Artificial Intelligence, Machine Learning, Data validation and business needs analysis. Dedicated and hard-working with passion for Big Data.

Motivated and results-driven Program Manager with over 6+ years experience in Corporate Strategy, Market Intelligence, Budgeting, and Data Analysis. Proven ability to support the executive level in driving strategic initiatives, collaborating with cross-functional teams, conducting in-depth competitor analysis, and enhancing process efficiency. Recognized for strong communication skills, a solution-focused mindset, and effective stakeholder management.

Trade Marketing & Sales professional with 13+ years in Distribution, Business Development, New Product Launches, BTL Campaigns, and Stakeholder Management in Alcobev and FMCG sectors. Skilled Trade Marketing Manager with expertise in driving brand visibility, brand awareness & sales growth. Adept at cross-functional collaboration, budget management, and leveraging data to optimize ROI.

Senior Software Engineer with 8+ years of experience delivering high-quality, scalable systems across telecom and enterprise domains. Expert in backend development with Java/J2EE, Spring Boot, and microservices; strong exposure to frontend (JavaScript, ReactJS). Proven track record optimizing APIs for performance and reliability, leading/mentoring teams, implementing BDD/TDD practices, and managing CI/CD pipelines on AWS with Docker and Kubernetes. Experienced in diagnosing root causes and resolving production issues swiftly to ensure customer satisfaction.

Dynamic data professional with three years of experience in data analysis and reporting. Proficient in Power BI, SQL, and Excel, with a strong ability to create insightful reports and user-friendly dashboards. Solid understanding of data cleaning, reporting, and visualization, emphasizing accuracy and attention to detail. Eager to leverage expertise as a Power BI Developer to contribute to impactful projects that drive informed business decisions.

Dynamic Linux System Administrator with proven expertise at Itwings Infosystem Pvt. Ltd. Skilled in optimizing server performance and automating tasks, enhancing efficiency. Adept at troubleshooting complex issues and collaborating with teams to ensure secure, high-availability environments. Proficient in OpenShift and JBoss, delivering seamless application deployments.

Dynamic and results-driven professional with expertise in customer care, problem-solving, and effective communication, seeking a challenging role in a growth-oriented organization. Skilled in handling international voice support, AI prompt writing, video editing, and sound designing, with proven ability to work as a team player. Committed to driving customer satisfaction, process improvement, and strategic outcomes through innovative solutions and collaboration. Dedicated to enhancing organizational performance while continuously developing technical knowledge and professional expertise.

Professional developer proficient in ServiceNow platform development, consistently delivering innovative solutions to optimize business processes. Highly reliable and adaptable, with strong problem-solving skills and ability to navigate changing project requirements.
Diligent with solid background in ServiceNow development, consistently delivering effective solutions to complex problems. Proven ability to streamline workflows and enhance system efficiency, contributing to improved operational performance. Demonstrated expertise in scripting and automation, along with strong problem-solving and analytical skills.

Content Manager with 3+ years’ experience leading digital content strategy, SEO-driven storytelling, and campaign management. Skilled in balancing creativity with business goals to deliver high-performing content across gaming, lifestyle, and entertainment sectors. Adept at managing cross-functional teams, directing shoots, and building brand narratives that engage audiences and drive measurable growth.

I am an MBA graduate with experience in Accounts Receivable (I2P) and IT, with a demonstrated history of leading technical teams, managing complex hardware procurements, and implementing efficient incident management protocols. Strong track record in budget optimization, risk mitigation, and delivering successful IT projects on time and within budget. Passionate about mentoring and developing junior team members, while staying at the forefront of industry trends. Now I am looking for a domain change in the stream of Accounts, Finance, and Operations. I am also an accounts professional with over 2.5 years of experience in accounts receivable and invoice-to-cash operations. Expertise in managing invoicing, collections, and cash application. Proficient in ERP systems such as SAP and Oracle, enhancing process efficiency through cross-functional collaboration.

Results-driven Solution Architect with expertise in Java, Spring Boot, and microservices. Proven ability to guide architectural design and enhance partner success through innovative AI/ML solutions.

Frontend-focused developer with 6+ years of software development experience, including 3+ years in React.js building scalable and performant UIs. Skilled in JavaScript, TypeScript, React, and frontend architecture, with strong backend expertise in Python (FastAPI, Flask, SQLAlchemy ORM) and Azure Blob Storage. Experienced in delivering full-stack solutions, dashboards, and cloud-enabled applications for Finance, Banking, and Engineering domains. Proven ability to lead end-to-end development, integrate APIs, and optimize workflows, driving measurable business impact.

 Results-driven management professional with extensive experience in leadership roles. Skilled in strategic planning, team collaboration, and driving operational efficiency. Adept at adapting to changing needs and ensuring consistent, high-quality outcomes. Known for strong interpersonal skills, problem-solving abilities, and focus on achieving organizational goals. 

Business Analyst in transition from Sales & Operations Leadership, with 6+ years of experience eliciting requirements, analyzing processes, and delivering data-driven insights. Skilled in stakeholder management, documentation, and BI reporting, with hands-on expertise in Excel, SQL, and ERP systems. Adept at bridging business needs with technology solutions, engaging clients, and supporting end-to-end process improvements.

Focused on process optimization and cross-functional collaboration, utilizing CRM tools to improve workflow efficiency and client lifecycle management. Successfully implemented tailored solutions that foster teamwork and support long-term organizational success. Strong background in enhancing operational processes to achieve measurable results.

"Experienced L1 Desktop Support Engineer with 6 years of expertise in providing first-level technical support across desktops, laptops, and peripherals. Proficient in Active Directory, Office 365, Windows OS installation, and ITSM tools such as Servicenow, BMS remedy. Adept at resolving incidents within SLA, ensuring smooth IT operations, and delivering high-quality customer service."

Results-oriented professional with comprehensive expertise in accounts payable processes, specializing in statement reconciliation and discrepancy resolution. Demonstrated success in ensuring compliance and enhancing financial integrity across operations.

Dynamic and results-oriented professional with over 6 years of experience in sales, business development, customer support, and data management. Proven track record in driving revenue growth, managing collections, and building strong client relationships. Eager to leverage expertise in a challenging role to contribute to organizational success while advancing career goals.

Professional consultant with proven ability to drive impactful business outcomes through strategic planning and analysis. Demonstrated success in managing cross-functional teams and delivering comprehensive solutions that align with client needs. Valued for adaptability, collaboration, and results-driven mindset, with expertise in project management and stakeholder engagement.

Dynamic Product Manager at Bajaj Finserv Health Limited, skilled in roadmap planning and stakeholder management. Achieved a 67% increase in daily prescription volumes through innovative feature rollouts. Proficient in analytics and research, leveraging tools like Power BI to drive data-driven decisions and enhance customer experiences.

Data Science Manager with 5+ years of experience in credit risk, automation, and AI governance. Skilled in developing and governing large-scale ML models that evaluate exposures of ~$35B monthly, ensuring compliance with OCC/MRMG standards and enabling strategy teams through data-driven insights. Proficient in Python, Spark, SAS, SQL, XGBoost, SHAP and Azure AI. Recognized with Senior Vice President Awards and Star Award for enterprise-level contributions in model governance, risk frameworks, and responsible AI adoption.

Dynamic IT professional with over 16 years of experience as an AS/400 Lead & Developer, specializing in a diverse range of technologies including LANSA, HTML, JavaScript, SYNON/2E, RPG/400, RPGLE, CL/400, SDA, SQL/400, and DB2/400. Proven expertise in delivering solutions across multiple domains such as Publishing, Insurance, and Healthcare, with significant contributions to organizations including John Wiley & Sons and RXCLAIMS. Adaptability to emerging technologies is complemented by strong communication and interpersonal skills that enhance collaboration within teams. Proficient in various operating systems including OS/400 and Windows, providing a well-rounded technical foundation.

Dynamic Senior Executive at Info Edge India Ltd with a proven track record in client relationship management and strategic account oversight. Expert in contract negotiation and performance analysis, I excel in fostering loyalty and satisfaction through tailored solutions and effective communication, driving customer retention and operational excellence.

Motivated professional aiming to utilize my technical skills in software development, automation, and cloud technologies to deliver impactful solutions and grow alongside the organization.

Results-oriented Product Technical Engineer known for strong problem-solving skills and attention to detail. Experienced in supporting engineering initiatives, leading to successful project outcomes and improved customer satisfaction.

Dynamic Case Handling Officer at Cogent with a proven track record in resolving complex customer grievances and ensuring regulatory compliance. Skilled in case management and effective communication, I excelled in coordinating with cross-functional teams to enhance process efficiency and support asset recovery initiatives. Committed to delivering high-quality results in fast-paced environments.

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