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I'm a resourceful, passionate and dedicated internationalist with excellent analytical skills, strong organizational abilities, and a demonstrated commitment to impactful work. Experienced in managing academic projects and volunteer initiatives, with a proactive and detail-oriented approach. Passionate about development, communications, and international cooperation.

Dynamic Customer Service Representative with extensive experience at Xfinity Comcast, adept at resolving inquiries and enhancing customer satisfaction. Skilled in critical thinking and data entry, I effectively handled escalated complaints, contributing to improved service quality and retention. Committed to fostering positive customer relations through active listening and efficient problem-solving.

Soy una persona que se esfuerza en todo momento por garantizar la satisfacción del cliente. Cuento con amplia experiencia profesional y un sólido conocimiento del sector. Tengo facilidad para trabajar tanto en equipo como de forma independiente, según las necesidades.

Communication Skills: Great interpersonal skills and good written and verbal skills gained through my former job experiences. Organizational Skills: Sense of responsibility (punctual and highly organized), confident, creative thinking and team-working. Objective: To build a strong and productive career, coupled with the desire to contribute to meeting the organization’s goals.

Results-driven Operations & Technology Leader with over 20 years of experience spanning apparel manufacturing, retail management, and ERP system implementation. Proven expertise in production control, supply chain logistics, team management, and customer experience optimization. Highly analytical and strategic thinker — combining engineering, software, and leadership skills to drive operational efficiency and deliver outstanding results. Passionate about people, process improvement, and technology innovation. Fluent in English and Spanish, with strong communication and client-relation abilities.

Estudiante de la carrera de informatica administrativa con un gran interés en gestiones de analisis. Tengo buena capacidad para adaptarme a todo tipo de entornos y aportar siempre lo mejor de mí. Me caracterizo por mi facilidad para el trabajo en equipo y mi entusiasmo por aprender y desarrollar mis habilidades. En busca de una oportunidad laboral en la que adquirir más experiencia.

Results-driven Call Center Supervisor with proven success leading high-performing teams and optimizing operations through data analysis. Achieved Top 5 Supervisor ranking at Tegucigalpa Site for two consecutive quarters based on NPS. Expert in Excel dashboards, pivot tables, and KPI tracking using CRM and Teams Forms data. Proficient in Microsoft Office Suite and performance reporting. Ready to apply analytical expertise and leadership skills to data-focused roles that drive strategic impact.

Dynamic professional with over 8 years of progressive experience in customer service, sales, administration, collections, and team leadership. Expertise in driving operational efficiency, designing innovative sales strategies, and mentoring high-performing teams across diverse industries, including telecom, retail, and SaaS. Currently pursuing an Electrical Engineering degree at UNAH, blending technical acumen with a robust customer-centric approach. Bilingual in English and Spanish, consistently exceeding KPIs in global organizations while fostering strong client relationships.

Licenciado en administración de empresas con experiencia en el área
operativa, administrativa y construcción, apasionado por los retos y
deseo de aprendizaje continuo, con habilidades en coordinación de
proyectos, manuales de procedimientos, seguridad ocupacional,
control de calidad, manejo de personal, control y ejecución de costos.

Dynamic customer service with hands-on experience at a bakery, excelling in communication and adaptability. Proven ability to enhance customer satisfaction through effective product recommendations and a friendly demeanor. Bilingual in English, I leverage my skills to create memorable experiences and foster customer loyalty in a fast-paced retail environment.

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