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In my professional life I have gained experience in several areas, among them finance and operations, but the area of my interest and strength has been Human Resources, an important area in any company that manages personnel, where the specific interest is to achieve a balance between the identification of the personnel to be hired, their induction at work, their welfare, their orientation in their work performance, implementation of internal policies and regulations so that they are able to perform their duties in the best possible way.



  8 years of experience in Customer Service & Customer Success
  CS; phone, ticket (email), and chat support & 1:1 video meetings.
  Bi-weekly training calls with clients
  Tier 2 tech Support: Jira Management
  Quality Assurance of a CS team.
  Standard operating procedure creation, implementation, and onboarding!


 Energetic ESL Instructor experienced in teaching children from diverse range of cultures and ethnic backgrounds. Over eleven years of classroom experience at elementary, middle school and adult levels. Excellent record of achieving reading, writing and speaking functions in student performance within set goal periods. 

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

I am a fast learner, willing to become part of a company in which I can develop myself and have growing opportunities.
I am well qualified in customer service and posses strengths in Microsoft tools.

En mi última y actual experiencia laboral he absorbido muchos valores que fortalecen mi desarrollo como Informático, desempeñando funciones de Soporte técnico, Operador y Administrador de Sistemas.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Dynamic and results-driven Business Development Manager with more than ten years of experience in international higher education. Proven track record of increasing revenue, forming strategic partnerships, and expanding market presence in a variety of global marketplaces. Capable of detecting new trends, implementing innovative solutions, and building collaborative connections to meet organizational goals.

 Dedicated team leader well-known for building positive rapport, inspire trust and guide the teams towards achievements of organization goals. Creates dynamic and positive workplace culture to align with the company mission and values. Trains new hires and mentors struggling workers to achieve overall team success. 

I have worked in customer service, mechanic shops, cashier in gas stations and I have also worked as a waiter.

Dedicated and accomplished professional with a background in mechatronics engineering and a passion for continuous learning and development. Highly organized and detail-oriented, with a strong expertise in project management, team leadership and manage multiple tasks and meet deadline effectively. Proficient in both Spanish and English, and in utilizing various software and tools to enhance productivity processes.

Creative Stylist with distinguished history of customer satisfaction and success. Proven to maintain relationships with clients and keep clean and organized workspaces. Dedicated to fantastic customer service and equipment maintenance. Results-focused dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Reliable serving unique client needs through clear communication and coordinated support functions. Consistently follows safety guidelines for lifting, exercise and transportation to avoid client injury or discomfort. Honors spirit of empathy and respect to maintain open dialogue and trust.

I am a systems analyst with experience in agile methodologies for project management. I have skills in different programming languages, database managers, business intelligence tools, ERP systems and service integrators like oracle’s OSB 11G and 12C.

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