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With experienced leadership, I specialize in budget consolidation and analysis, excelling in the implementation of significant savings strategies ($12M) and the improvement of financial processes. My critical thinking skills and advanced knowledge of Excel and SAP complement my ability to work effectively in a team, optimizing resources and results.

High-performing Captain with substantial background in domestic and international operations.

Profesional con una excelente capacidad de organización y amplia experiencia profesional. Me caracterizo por ser una persona muy trabajadora, y por ofrecer una buena atención al cliente, incluyendo la solución de posibles incidencias. En busca de una nueva oportunidad laboral con la que desarrollar mi carrera.

Espíritu de servicio, disciplina, ética responsabilidad, compañerismo, capacidad de trabajar en equipo y resolución de problemas.

Passionate and results-driven Regional Attraction Analyst with a proven track record of optimizing recruitment strategies. Skilled in data analysis and interpretation, Provide strategic recommendations to drive performance. Adept at customizing strategies for target audiences, collaborating with cross-functional teams, and maintaining accurate data repositories. Committed to delivering measurable results and making a significant impact. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance, Im Proactive and hardworking, who is focused on continuous operational improvement.

 Detail-oriented, organized, and meticulous employee with a proven track record of meeting tight deadlines. Thrives in fast-paced environments and consistently delivers high-quality work. Dedicated team player eager to contribute to company success. 

Driven professional with a strong background in customer service and call management. Excelling in active listening and data entry, I significantly enhanced mortgage loan approval rates. Skilled in complaint resolution, I consistently improved customer satisfaction, leveraging product knowledge to meet and exceed operational goals.

Motivated customer service representative with two years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget.

RESUMEN PROFESIONAL
Gestión de Datos, Infraestructura, Ciberseguridad y Soporte Técnico.
Profesional con experiencia en el campo de IT desde 1992, abarcando áreas de análisis, desarrollo, soporte, seguridad e implementación de sistemas. Labores de coordinación en infraestructura y seguridad física entre otras. En constante proceso de ampliar mis conocimientos y habilidades.
PERFIL GESTION DE DATOS - BDCA – Big Data Certified Associate
En mi experiencia laboral con CLARO y NSP de Guatemala, S.A., trabajé con gran volúmen de datos utilizando principalmente SQL/400 y Microsoft SQL Server respectivamente. Capacitaciones en herramientas de Inteligencia de Negocios como Power BI, Microsoft Excel, ensayos con SSIS (Integration Services) de Microsoft, Tableu, y otros cursos de análisis estadístico. Ensayos de Análisis de Sentimiento o Minería de Opiniones utilizando recursos como Databricks, NIFI y Kafka. Normalización y modelado de datos, tablas FACT y DIMENSIONES. Apoyo en implementaciones de ERPs, manejo de interfases, procesos de migración y carga de datos. Conocimiento en 70-462 SQL Server Database Administration (DBA).
PERFIL INFRAESTRUCTURA – CIBERSEGURIDAD – INFORMATICA FORENSE:
CCNA – Cisco Certified Network Associate ISO/IEC 27001:2022 Internal Auditor
CCCA – Cisco Certified Cybersecurity Associate HM Digital Forensics
CEHPC – Ethical Hacking Professional Certification
FORTIGATE 7.4 Administrator
Conocimiento en NIST, NICE, ENISA, ISO 27032
Primer lugar obtenido en Maratón Internacional de Hacking, Pentesting y elaboración de Informes de Máquinas CTF; Programa de Especialización ISO 27001:2022 realizados por Academia de Ciberseguridad “Hacker Mentor” con sede en Ecuador. Ejercicios en escenarios virtuales en plataforma TryHackMe.
PERFIL SOPORTE TÉCNICO: La labor de Soporte a Usuarios ha sido una tarea recurrente en mis últimas experiencias laborales debido a la naturaleza del rol. He brindado apoyo en forma presencial/remota según se requiera.


  Candidato organizado y confiable que logra gestionar múltiples prioridades con una actitud positiva. Voluntad de asumir responsabilidades adicionales para cumplir los objetivos del equipo. Experimentado en el manejo de numerosos proyectos a la vez garantizando la precisión. Eficaz para priorizar tareas y cumplir plazos.


Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional level of assistance.

A driven student with an intense sense of devotion, and a quick learner with a sufficient background at Universidad Catolica De Chile through management and a disciplined mindset. Excelled in team collaboration and problem-solving, significantly enhancing project outcomes. Fluent in Spanish, adept at fostering client relationships and coordinating meetings, great at coordinating events and a great passion to excell.

Dedicated professional with 6 years of experience in the call center industry, adept in various roles across different departments. Proven expertise as an Operations Supervisor and Quality Analyst, with a strong focus on optimizing performance, ensuring quality standards, and driving operational excellence. Skilled in managing teams, streamlining processes, and delivering outstanding customer service. Ready to bring a wealth of experience and leadership to contribute to organizational success.

Systems Engineer for 10 years, results-oriented, acting technical consultant providing solutions and advice to technology companies, driving growth and adoption of new information technologies by working closely with sales and IT teams.

Bombero, Rescatista, fanático de la adrenalina; católico y orgulloso Marista. Estudioso del Derecho, las Ciencias Jurídicas y Sociales; y desarrollado en diferentes áreas de mercadeo. Experto en Entrenamientos y Capacitaciones. Alta capacidad para desarrollar talentos y convertir grupos en Equipos. Tengo experiencia entrenando diferentes grupos de trabajo en distintas áreas de Ventas, Atención al Cliente y Tecnología para NOKIA, SAMSUNG, TCL (Alcatel y Blackberry) y Colgate Palmolive; en Centro América y Caribe. Tengo experiencia tanto en canales tradicionales cómo en modenos, de Retail y Consumo Masivo. Creo firmemente que un equipo bien entrenado y desarrollado es capaz de sobrepasar cualquier resultado, siempre que este sea medido de forma correcta; y los resultados de los equipos a mi cargo en los últimos años lo demuestran. Mis resultados respaldan que por los sueños se sueña, pero por las metas se trabaja.

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