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APM (Student Membership) IBM IT Project Manager Trainee Coursera Inc. USA November 2023 (In View) Professional Certification Training Provider Subjects studied: Mastering up-to-date practical skills and IT project management tools, Tracking and managing projects, addressing difficult clients ‘situations, understanding how tasks shift throughout the project lifecycle, understanding agile concepts of adaptive planning, iterative development, and continuous improvement resulting to early deliveries and high customer value, and applying new skills to real-life projects.

 Roger is an experienced Engineering Manager at the Rosewood Hotel Group, responsible for overseeing engineering design, project teams, and budgeting for hotel development. He is a experienced engineering leader with 16 year strong background in building services engineering and energy efficiency. He is a Chartered Engineer, LEED AP, and WELL A    Prior to joining Rosewood, he worked as an Associate at WSP Hong Kong, contributing to various international projects. Roger's expertise and experience make him a valuable asset in ensuring the successful implementation of engineering projects at Rosewood. 

With over six years of experience in the refrigeration and air conditioning industry, I am a project management expert and a skilled account manager. I work with Ozone Refrigeration, a leading provider of HVAC solutions for commercial and industrial clients. My mission is to deliver high-quality service, build lasting relationships, and ensure customer satisfaction. I value teamwork, innovation, and excellence, and I bring diverse perspectives and experiences to the organization.

In my current role, I manage the maintenance contracts for several buildings with prestigious property management firms, such as Colliers, CBRE, JLL, and Barfoot & Thompson. I oversee the operations, and schedules of the projects, and coordinate with the technicians, contractors, and clients. I also handle the communication, documentation, and reporting of the project outcomes and issues. I use my problem-solving and time management skills to ensure the projects are completed on time, and according to the specifications and standards.

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

(19 Years’ Experience in Call Center & Customer Service) . A financially savvy, Customer experience & Data Driven Oriented Manager with a passion for Innovation. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Keen to build and maintain relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

 Experienced warehouse porter seeking to leverage 7 years of  meticulous inventory management, equipment handling, and a proven track record of maintaining organized warehouse operations to contribute effectively to a Network Service Operator role. Proficient in material handling, safety compliance, and adept at adapting skills to new environments. Eager to apply transferable skills, including attention to detail, teamwork, and a commitment to safety, to support water treatment operations and contribute to ensuring clean and efficient water management. 

Dutiful Healthcare Assistant works under guidance of healthcare professionals in hospitals and community settings to aid with clinical duties, observe and monitor patients and promote physical and nutritional health and well-being. Compassionate team player recognized for positive, upbeat attitude and proactive demeanor in solving problems. Flexible learner adapts easily to new challenges.

A compassionate and patient individual with a can do attitude. Good communication skills developed during customer facing jobs while working in a team and adapting service to customer's needs effectively whilst under time constraints.

Conscientious Care Assistant providing compassionate care and support to patients in settings. Improves daily life through considered assistance in daily tasks, promoting optimum wellbeing and comfort at all times.

Well-organized, proactive and resourceful in dealing with routine and production issues.
Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly.
Detail-oriented team player with strong organizational skills.

Motivated clerk with 7 years of experience within Quality Directorate. Precisely in the Clinical Audit and Risk Management departments. Retrieving, organising and data inputting were on the daily to be done list. Energetic self - starter with a smile while greeting people in wards and offices around the hospital. Also good team worker, able to work under pressure and within the deadline. Also a keen and happy person to learn.

Capable bar staff and customer care steward passionate about serving in warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humour in demanding environments. Strong history of exceptional service in retail and establishments. Hardworking bar team member trained in mixology, beverage pairing and money handling. Works well alone or with team to handle high volume of customers. Works well in high tempo environments to manage demand and maintain standards. Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers.

 University led me to practice running creative public relations campaigns, bringing the ability to research thoroughly, event scheduling, collaboration, deadlines and knowledge of print, digital media, and social media platforms. Thriving in teams while delivering tight deadlines.    Proficiency in MS Office Applications, including Outlook, PowerPoint, and Excel. Ability to multi-task and manage multiple priorities. Excellent organisational skills and strong attention to detail. Proactive, able to lead and take initiative on projects, with strong problem-solving skills. Excellent written and verbal communication skills. Great attitude and ability to take direction. 

Compassionate Healthcare Assistant with a comprehensive background in effective, efficient care of elderly patients in care home settings. Providing exceptional care, thorough monitoring and dedication to safe nursing practices for continued patient trust. Maintaining excellent levels of patient care through continued kindness and commitment to safe working practices.

Diligent food service professional with over 8 years' experience in hospitality and
customer services, and a commitment to the delivery of an excellent service to diners at
quality establishments.
Core Skills
Proven ability to serve meals, alcohol, dessert and appetisers to customers within
dynamic hospitality environments. Focused on collaborating with teams and building.
effective relationships with waiting teams and bar managers. Applies exceptional
communication skills when offering advice and guidance on drink and food menu items,
with a focus on achieving excellent guest satisfaction. Familiar with POS terminals and
common restaurant equipment.

 Dedicated and customer-focused individual seeking a position in the restaurant industry in Canada, leveraging excellent communication and interpersonal skills to contribute to a positive dining experience. Eager to contribute to a dynamic team and provide exceptional service to patrons. 

A dedicated and seasoned educator with expertise in instructing World History, World Religions, and Ethics. Demonstrated success in fostering critical thinking and instilling ethical values in students. Proficient in curriculum development and actively engaged in professional development initiatives.

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Reliable team player committed to building high-performing teams.

 Dedicated and results-oriented professional with a strong foundation in customer service and a proven track record of exceeding expectations. Aspiring digital marketer with a passion for data-driven strategies and a commitment to delivering exceptional experiences. Proficient in team leadership, inventory management, and sales, with a background in cosmetics, retail, and nightlife industries. Eager to leverage my diverse skills and education in Digital Marketing to contribute to dynamic digital marketing campaigns and drive measurable results. Adept at adapting to fast-paced environments and collaborating effectively with cross-functional teams to optimize operational efficiency and enhance customer satisfaction. 

Hardworking Kitchen Assistant well-versed in food preparation techniques and inventory management, ensuring consistent stock of supplies. Enhancing customer dining experiences. Exceptionally talented at prioritising responsibilities based on shifting deadlines. Kitchen Assistant supporting culinary and service teams for 6+ years. Effective and efficient in dishwashing, sanitation and cleanliness. High-quality communication skills, providing articulate instruction and working collectively. Dedicated with years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

 Results-oriented Customer Success Manager with a strategic mindset and strong analytical capabilities, showcasing excellence in cross-functional coordination and project management. Proven success in streamlined onboarding, adept negotiation of contracts, boosting customer retention, and implementing strategic business plans for sustainable growth. Proficient in conflict resolution and adept at leveraging data management tools for informed decision-making. Actively pursuing opportunities to apply refined skills in enhancing customer satisfaction and contributing to overall business success. 

 An articulate and adaptable professional, I have a keen sensitivity to diverse cultures honed through a 15-year history of working internationally. Specializing in building relationships and networks, I excel in team leadership across varied cultural contexts. As a respected tour leader, I focus on exceptional service, proactively meeting needs and maintaining responsibility, even in challenging situations like the 2004 tsunami. My extensive experience in high-end hospitality and business strategy, combined with a talent for creative precision, has led to recent achievements like crafting digital content for NFC Lisbon. Known for my problem-solving abilities in new environments, I consistently provide exemplary care. Demonstrated composure under high pressure is a hallmark of my career, from managing luxury accommodation venues to coordinating humanitarian efforts in Ukraine. 

Highly motivated and detail-oriented Sale Advisor with years of experience in customer service and sales. Demonstrates talent in handling challenging situations with tact and diplomacy. Displays strong organisational and time management skills. Talented professional with solid background in performing various administrative and editorial tasks necessary to promote people and products. Owns powerful commitment to building relationships with clients and consistently meeting sales targets. Passion for working in team environments. Results-focused sales and marketing leader ambitious to drive substantial revenue and profits through proactive strategies. Brings multifaceted approach involving competitor research, innovative promotional strategies and continuous optimisation to exceed expectations. Continuously seeks out opportunities in market gaps and customer trends.

Passionate, Hardworking and fast learning individual willing to throw myself into any challenge.
Bring a high level of energy and performance to the workplace also
service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking.

Recent graduate from the University of Reading, completing a degree in Graphic Communication and Typography. Interested in pursuing full-time or part-time work. A highly communicative individual with strong interpersonal skills, with the ability to work in a team environment, always working to the highest of ability, while managing time effectively.

To obtain a position in an agency where I can develop a maximal potential for my knowledge and abilities to benefit both. Dynamic Computer and smatphone Technician experienced in all aspects of hardware, software and operating systems maintenance and repair. Possesses in-depth knowledge of advanced diagnostic techniques.

I love to meet new people and chat with them. Communicating with new friends can build connections with them and open the door to discovering different perspectives, experiences and stories.

I am enthusiastic to work due to my high self-motivation in the sense of purpose and contribution to a larger goal. And recognition and appreciation from colleagues and superiors can also fuel enthusiasm.

The internship as being management assistant of Ping An Insurance allowed me to strengthen my networking and problem-solving skills, and also to work in such a large company to learn how a Fortune 500 company operates.

Skilled HGV Class 2 Driver with strong driving and time management skills. Works with minimal supervision and completes timely assignments. Proven to safely deliver good and maintain quality of truck.

Focused Designer proficient in using drafting instruments and computer-aided design (CAD) equipment. Prepares sketches and detailed drawings to illustrate concepts and designs. Effectively collaborates with customers or design committees to gain buy-in and approval. Reliable team member with strong communication skills ande ability to adjust work for various environments. Handles modifications, requests and feedback from colleagues, clients and vendors in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines. Artistic Designer experienced with wide variety of design tools and comfortable working in both 2D and 3D environments. Strong understanding of user experience design and creating visually appealing and highly functional designs. Works independently or in teams to produce high-quality designs that meet client expectations.

I am a dedicated worker that is dependable and focused on getting the job done. I'm a good time manager, a fantastic listener, and I'm constantly willing to pick up fresh skills. As a past scholarship recipient, it enabled me to balance my academic and athletic commitments within a tight timetable, allowing me to perform well under pressure. Motivated kitchen worker ready to build foundation in food service. Eager to learn all kitchen roles and contribute to team success. Dependable, reliable and hardworking with basic cleaning, sanitizing and stock management skills.

Diligent and dedicated Deputy Manager with 14 years of experience in the Food Retail industry. Excellent interpersonal and communication skills. Dynamic and determined with exceptional leadership qualities. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

 Capable individual with installation and repair knowledge. Takes ownership to thoroughly complete tasks and reach targets. Offers mechanical mindset and root cause analysis. 

I am a multi-skilled IT professional who has over 20 years of experience in a banking environment. Possessing extensive practical understanding of the software life cycle. More than 15 years of business experience in the Repo market domain including stock borrowing lending and collateral management. Key IT member in developing a major bank's Repo business from a handful of users to more than 60, over the period revenues increased to more than $1billion and number of trades from ~200 to ~40,000 daily trades.

I am a Kubernetes certified developer(𝘾𝙆𝘼𝘿), knowledgeable in Google Cloud, 𝘾++, 𝙇𝙞𝙣𝙪𝙭 and 𝙎𝙌𝙇.

Talented manager with expert team leadership, planning and organisational skills. Equips employees to independently handle issues and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Dedicated professional footballer with extensive professional sporting experience. Hardworking and motivated to achieve continual growth in performance and personal bests. Strategised effectively to consistently improve competitive outcomes.

[Job Title] with record of success in enabling strong revenue growth through end-to-end sales management. Focused on continuous improvement using market knowledge, competitor research, innovation and team motivation. Always looking for opportunities to bring in and retain customers.

Level 3 qualified Early Years Practitioner. Nurturing social, creative and educational development in children. I Apply proven expertise in child behaviour management to provide safe, positive classroom spaces for enriching learning experiences.
I am compassionate individual with extensive experience working with children in early years setting. I Develop and maintain strong partnerships with parents and carers to facilitate day-to-day caring of children. I am Committed to making positive impact on young people's lives.


  Accomplished Head Chef with 12 years of comprehensive experience working in Indian food industry. Adept at strictly monitoring kitchen activities and meeting health code standards. Specialising in authentic Indian cuisine. Exceptional organisational, leadership and management skills.  

Dedicated law graduate and former junior counsel with experience in both government service and private practice, now pursuing a Master's in Counter-Terrorism in London. Committed to making a positive impact on society by uplifting vulnerable communities and fostering a safer environment. Passionate about applying legal expertise to address pressing security issues. Demonstrated ability to navigate legal complexities and develop effective solutions. Proven track record of internships in prestigious law firms during academic years. Additionally, a proactive advocate for health and well-being, running a successful fitness program alongside professional pursuits. Thrives on excitement and adventure, seeking a career that combines legal acumen, social responsibility, and a dynamic work environment to effect meaningful change.

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