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I'm a versatile professional with a passion for both Analytics and Human Resources. My career has revolved around people management, data analysis, and collaborative teamwork. I've consistently handled significant responsibilities, demonstrating initiative and professionalism in every role.

My experience at the OPCC involved working with sensitive data, sourcing, organizing, and presenting vital findings to meet Home Office expectations. This experience honed my skills in data handling and maintaining the highest standards of integrity.

My strong analytical abilities are complemented by excellent verbal and written communication skills. Proficient in Excel and Microsoft Office, I've conducted data analysis at the OPCC and contributed to major projects at MFC, including high-profile concerts and sporting events.

I hold a degree in Psychology from Teesside University, graduating with a 2:1. This academic journey equipped me with a deep understanding of various psychology domains, including statistical analysis and research. I've produced both qualitative and quantitative research reports and conducted a dissertation on the impact of drumming on well-being.

Beyond my professional pursuits, I've turned my hobbies into qualifications and employment. I've earned a Tennis Leader certification and an LTA Level 1 coaching qualification, coaching junior tennis players. I've also achieved a Grade 8 certification in drumming through Trinity Guildhall, becoming a drum teacher and mentor.

These roles have enriched my life and allowed me to inspire the learning and development of young individuals. I'm now eager to leverage my diverse skill set to contribute to Analytics and Human Resources. With a unique perspective and a strong commitment to professional growth and development, I'm ready to make a meaningful impact in both fields.

Result driven and Experienced Software Tester with over 3 years of proven success in both manual and automation testing of web and mobile-based applications. I have hands-on experience of SDLC, STLC and defect management methodologies across the Finance, telecommunications, and E-commerce industries.
I am proficient in creating comprehensive test plans, test cases, test suite and regression packs to guarantee the functionality and performance of systems. My expertise extends to utilizing various tools and programming languages, including Azure DevOps, Jira, Selenium, C#, and Java to analyze and thoroughly test software applications.
I possess a strong aptitude for identifying system malfunctions and devising innovative solutions through the implementation of cutting-edge test case scenarios. Coordinate team within an Agile Methodology and work extensively with stakeholders, business Analyst, development team and data analyst to assess business requirements, identify process enhancements, and minimize post-release support for the purpose of building a quality product throughout the Software Development Lifecycle.

Seeking a progressive career to constantly upgrade myself to the highest level of learning and perform well in a challenging environment, which enables my personal and professional growth simultaneously. Sincere and focused high performing professional with almost 7 years of experience in the Anti-Money Laundering, Compliance Department. Capable of handling projects of various nature, MIS reports, work allocation and innovative representation of data. Possess excellent interpersonal communication and organizational skills. Well organized with a track record that demonstrates self-motivation and initiative to achieve corporate goals. Results-driven professional leveraging problem-solving skills to overhaul, improve and refine business practices. Strategic thinker with advanced analysis skills. Confidently tackles large scale challenges, prioritising greater organisational efficiency.

Capable individual with excellent customer service and team skills seeks opportunity in Administrative based job . Organized and methodical to achieve tasks within target timeframes. Excellent numeracy, literacy and IT skills for successful finance management.
Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills.

Confident and Dependable Sales Assistant providing excellent customer service thanks to exceptional people skills and dedicated work ethic. Offers outstanding levels of service through helpful, effective communication. Experienced in book and stationary sales, and in providing accuracy and efficiency in day-to-day store tasks. A strong team player with a can-do attitude, proficient in monitoring security and serving diverse customer needs.

Experienced in store opening and closing procedures, money handling and merchandising.

Highly motivated individual with a desire to gain further work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.

 Dedicated and personable Sales Executive with a knack for problem-solving and a passion for assisting others. I am a great team player with a good sense of humour. I love connecting with new people and thrive in collaborative settings. 

Experienced vehicle technicians with over 10 years in car industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.

A forward -thinking commercial property professional with over 15 years of experience. Expert in retail property and placemaking with a dedication to long-term financial success. Known for effective advising and accurate financial forecasting. Driven by a passion for optimising retail-focused asset management, I have forged a dynamic and successful career marked by proficiency in enhancing diverse portfolios across the retail focus, industrial, and Build-to-Rent sectors. With an extensive background in managing the 5th largest tourist attraction in London and navigating intricate African markets, I bring a unique blend of market expertise and cultural understanding to the realm of retail asset management.
My ventures into complex African markets have honed my skills in adapting to diverse consumer behaviours, providing me with a nuanced perspective crucial for effective retail asset management. My proficiency in placemaking principles enables me to conceive and implement innovative concepts that align with current trends and community needs, fostering unique and engaging environments.
Notably, I have played a pivotal role in steering leasing initiatives, cultivating robust relationships, and strategically planning for sustained success. My track record underscores a consistent ability to generate positive commercial and community impacts, illustrating my commitment to fostering mutually beneficial outcomes in every venture.
In addition, my experience extends to collaborating with prominent national brands and managing convenience stores, showcasing my capacity to engage with major stakeholders and drive results for well-established entities. Furthermore, my hands-on involvement in shopping centre management, catering to both individual landlords and funds, highlights my versatility and adaptability in navigating diverse contexts within the retail asset management landscape.


Autonomous and enthusiastic, my experiences have allowed me to strengthen my skills and understand the different tools and techniques of building and marketing a brand. Looking for new challenges, I would like to join an organization to which I could bring my dynamism and my taste for challenge. I also know how to integrate without difficulty into new work contexts thanks to a true team spirit and excellent listening and communication skills.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

To obtain a part-time job to support myself while studying Human Biosciences while gaining practical experience in a customer-oriented environment. I am a dedicated and hardworking individual with a strong work ethic, attention to detail, and a passion for exceptional service. Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.

APM (Student Membership) IBM IT Project Manager Trainee Coursera Inc. USA November 2023 (In View) Professional Certification Training Provider Subjects studied: Mastering up-to-date practical skills and IT project management tools, Tracking and managing projects, addressing difficult clients ‘situations, understanding how tasks shift throughout the project lifecycle, understanding agile concepts of adaptive planning, iterative development, and continuous improvement resulting to early deliveries and high customer value, and applying new skills to real-life projects.

 Roger is an experienced Engineering Manager at the Rosewood Hotel Group, responsible for overseeing engineering design, project teams, and budgeting for hotel development. He is a experienced engineering leader with 16 year strong background in building services engineering and energy efficiency. He is a Chartered Engineer, LEED AP, and WELL A    Prior to joining Rosewood, he worked as an Associate at WSP Hong Kong, contributing to various international projects. Roger's expertise and experience make him a valuable asset in ensuring the successful implementation of engineering projects at Rosewood. 

With over six years of experience in the refrigeration and air conditioning industry, I am a project management expert and a skilled account manager. I work with Ozone Refrigeration, a leading provider of HVAC solutions for commercial and industrial clients. My mission is to deliver high-quality service, build lasting relationships, and ensure customer satisfaction. I value teamwork, innovation, and excellence, and I bring diverse perspectives and experiences to the organization.

In my current role, I manage the maintenance contracts for several buildings with prestigious property management firms, such as Colliers, CBRE, JLL, and Barfoot & Thompson. I oversee the operations, and schedules of the projects, and coordinate with the technicians, contractors, and clients. I also handle the communication, documentation, and reporting of the project outcomes and issues. I use my problem-solving and time management skills to ensure the projects are completed on time, and according to the specifications and standards.

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

(19 Years’ Experience in Call Center & Customer Service) . A financially savvy, Customer experience & Data Driven Oriented Manager with a passion for Innovation. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Keen to build and maintain relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

 Experienced warehouse porter seeking to leverage 7 years of  meticulous inventory management, equipment handling, and a proven track record of maintaining organized warehouse operations to contribute effectively to a Network Service Operator role. Proficient in material handling, safety compliance, and adept at adapting skills to new environments. Eager to apply transferable skills, including attention to detail, teamwork, and a commitment to safety, to support water treatment operations and contribute to ensuring clean and efficient water management. 

Dutiful Healthcare Assistant works under guidance of healthcare professionals in hospitals and community settings to aid with clinical duties, observe and monitor patients and promote physical and nutritional health and well-being. Compassionate team player recognized for positive, upbeat attitude and proactive demeanor in solving problems. Flexible learner adapts easily to new challenges.

A compassionate and patient individual with a can do attitude. Good communication skills developed during customer facing jobs while working in a team and adapting service to customer's needs effectively whilst under time constraints.

Conscientious Care Assistant providing compassionate care and support to patients in settings. Improves daily life through considered assistance in daily tasks, promoting optimum wellbeing and comfort at all times.

Well-organized, proactive and resourceful in dealing with routine and production issues.
Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly.
Detail-oriented team player with strong organizational skills.

Motivated clerk with 7 years of experience within Quality Directorate. Precisely in the Clinical Audit and Risk Management departments. Retrieving, organising and data inputting were on the daily to be done list. Energetic self - starter with a smile while greeting people in wards and offices around the hospital. Also good team worker, able to work under pressure and within the deadline. Also a keen and happy person to learn.

Capable bar staff and customer care steward passionate about serving in warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humour in demanding environments. Strong history of exceptional service in retail and establishments. Hardworking bar team member trained in mixology, beverage pairing and money handling. Works well alone or with team to handle high volume of customers. Works well in high tempo environments to manage demand and maintain standards. Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers.

 University led me to practice running creative public relations campaigns, bringing the ability to research thoroughly, event scheduling, collaboration, deadlines and knowledge of print, digital media, and social media platforms. Thriving in teams while delivering tight deadlines.    Proficiency in MS Office Applications, including Outlook, PowerPoint, and Excel. Ability to multi-task and manage multiple priorities. Excellent organisational skills and strong attention to detail. Proactive, able to lead and take initiative on projects, with strong problem-solving skills. Excellent written and verbal communication skills. Great attitude and ability to take direction. 

Compassionate Healthcare Assistant with a comprehensive background in effective, efficient care of elderly patients in care home settings. Providing exceptional care, thorough monitoring and dedication to safe nursing practices for continued patient trust. Maintaining excellent levels of patient care through continued kindness and commitment to safe working practices.

Diligent food service professional with over 8 years' experience in hospitality and
customer services, and a commitment to the delivery of an excellent service to diners at
quality establishments.
Core Skills
Proven ability to serve meals, alcohol, dessert and appetisers to customers within
dynamic hospitality environments. Focused on collaborating with teams and building.
effective relationships with waiting teams and bar managers. Applies exceptional
communication skills when offering advice and guidance on drink and food menu items,
with a focus on achieving excellent guest satisfaction. Familiar with POS terminals and
common restaurant equipment.

 Dedicated and customer-focused individual seeking a position in the restaurant industry in Canada, leveraging excellent communication and interpersonal skills to contribute to a positive dining experience. Eager to contribute to a dynamic team and provide exceptional service to patrons. 

A dedicated and seasoned educator with expertise in instructing World History, World Religions, and Ethics. Demonstrated success in fostering critical thinking and instilling ethical values in students. Proficient in curriculum development and actively engaged in professional development initiatives.

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Reliable team player committed to building high-performing teams.

 Dedicated and results-oriented professional with a strong foundation in customer service and a proven track record of exceeding expectations. Aspiring digital marketer with a passion for data-driven strategies and a commitment to delivering exceptional experiences. Proficient in team leadership, inventory management, and sales, with a background in cosmetics, retail, and nightlife industries. Eager to leverage my diverse skills and education in Digital Marketing to contribute to dynamic digital marketing campaigns and drive measurable results. Adept at adapting to fast-paced environments and collaborating effectively with cross-functional teams to optimize operational efficiency and enhance customer satisfaction. 

Hardworking Kitchen Assistant well-versed in food preparation techniques and inventory management, ensuring consistent stock of supplies. Enhancing customer dining experiences. Exceptionally talented at prioritising responsibilities based on shifting deadlines. Kitchen Assistant supporting culinary and service teams for 6+ years. Effective and efficient in dishwashing, sanitation and cleanliness. High-quality communication skills, providing articulate instruction and working collectively. Dedicated with years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

 Results-oriented Customer Success Manager with a strategic mindset and strong analytical capabilities, showcasing excellence in cross-functional coordination and project management. Proven success in streamlined onboarding, adept negotiation of contracts, boosting customer retention, and implementing strategic business plans for sustainable growth. Proficient in conflict resolution and adept at leveraging data management tools for informed decision-making. Actively pursuing opportunities to apply refined skills in enhancing customer satisfaction and contributing to overall business success. 

 An articulate and adaptable professional, I have a keen sensitivity to diverse cultures honed through a 15-year history of working internationally. Specializing in building relationships and networks, I excel in team leadership across varied cultural contexts. As a respected tour leader, I focus on exceptional service, proactively meeting needs and maintaining responsibility, even in challenging situations like the 2004 tsunami. My extensive experience in high-end hospitality and business strategy, combined with a talent for creative precision, has led to recent achievements like crafting digital content for NFC Lisbon. Known for my problem-solving abilities in new environments, I consistently provide exemplary care. Demonstrated composure under high pressure is a hallmark of my career, from managing luxury accommodation venues to coordinating humanitarian efforts in Ukraine. 

Highly motivated and detail-oriented Sale Advisor with years of experience in customer service and sales. Demonstrates talent in handling challenging situations with tact and diplomacy. Displays strong organisational and time management skills. Talented professional with solid background in performing various administrative and editorial tasks necessary to promote people and products. Owns powerful commitment to building relationships with clients and consistently meeting sales targets. Passion for working in team environments. Results-focused sales and marketing leader ambitious to drive substantial revenue and profits through proactive strategies. Brings multifaceted approach involving competitor research, innovative promotional strategies and continuous optimisation to exceed expectations. Continuously seeks out opportunities in market gaps and customer trends.

Passionate, Hardworking and fast learning individual willing to throw myself into any challenge.
Bring a high level of energy and performance to the workplace also
service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking.

Recent graduate from the University of Reading, completing a degree in Graphic Communication and Typography. Interested in pursuing full-time or part-time work. A highly communicative individual with strong interpersonal skills, with the ability to work in a team environment, always working to the highest of ability, while managing time effectively.

To obtain a position in an agency where I can develop a maximal potential for my knowledge and abilities to benefit both. Dynamic Computer and smatphone Technician experienced in all aspects of hardware, software and operating systems maintenance and repair. Possesses in-depth knowledge of advanced diagnostic techniques.

I love to meet new people and chat with them. Communicating with new friends can build connections with them and open the door to discovering different perspectives, experiences and stories.

I am enthusiastic to work due to my high self-motivation in the sense of purpose and contribution to a larger goal. And recognition and appreciation from colleagues and superiors can also fuel enthusiasm.

The internship as being management assistant of Ping An Insurance allowed me to strengthen my networking and problem-solving skills, and also to work in such a large company to learn how a Fortune 500 company operates.

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