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Enthusiastic, with demonstrated experience in food preparation, line cooking and food safety. Possesses excellent multitasking and organizational skills.

Hardworking student eager to learn and build practical knowledge and experience. Collaborates well to aid productive teamwork. Organised worker with strong management skills. Energetic and outgoing professional with dedication to positive guest relations.

The hard-working person seeking a stable reach truck driver position. Interested in completing tasks following security management standards. Ready to work behind the scenes to deliver safety measures.
Looking for a new professional challenge in which I can use my motivation, enthusiasm, and willingness to learn. I want to find a job that will give me opportunities to develop. Team management and the responsibility associated with it interest me very much. Improving language skills by receiving the necessary training for this purpose.

Organised individual with good initiative skills, within Property Services and Facilities Management. Adaptable problem-solving and analysis skills to aid positive maintenance and repair activity. Good developed skills for all aspects within Facilities Management, along with good team development / Training skills.
Dedicated to consistently raises standards across service provision. Inspiring leader with 36 years of industry knowledge, being able to cut service costs and elevate existing services. Offers expertise in all types of project management to implement meaningful change and improvements.

Talented individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety and customer service to new, rewarding opportunity.

A hardworking student, currently studying for my A levels. I am eager to build working relationships with colleagues and contribute whatever I can to the workplace. I am available to work alongside my current commitments and give 100% to whatever I am asked to do!


  Qualified professional engineer specialising in civil work. Background includes range of project types with different budgets and timelines. Adaptable to changing specifications and fully compliant with applicable codes.
  Civil Engineer with 18 years in public agency. Effective at solving complex technical issues with speed and accuracy.


I am a trained pharmacist with 3 years post graduation experience working as a pharmacist in a variety of roles and locations including community pharmacies. I would consider myself to be empathetic and a good communicator. I enjoy working with people of all ages and can work well in a team. I am adaptable at work and have strong problem-solving skills. I consider myself to be reliable and dedicated to my work. I am very punctual. I believe that all humans are equal and entitled to access basic medicine and healthcare. I am currently seeking employment as a pharmacy assistant / dispenser in a community pharmacy.

Enthusiastic Childcare Worker eager to contribute to team success through hard work, attention to detail and excellent organisational skills. Clear understanding of working with challenging young people and training in the children and young people's workforce. Motivated to learn, grow and excel in the current Industry, always ready for a challenge.
I am a friendly hardworking, reliable, punctual, enthusiastic and self motivated individual who always strives to achieve a very high standard in whatever is undertaken. I’m capable of working confidently within a group or alone. I can make clear decisions and follow them through to reach a successful conclusion. I am keen to develop myself, and given the opportunity will provide an excellent service to a potential employer. The period as a professional sportsperson I have demonstrated exceptional commitment, self-discipline and dedication which I continue to do in everything I set out to achieve.

Sales Officer with strong background providing team leadership, creating brand vision and strategizing sales distribution channels. Expert at growing business by attracting new clients, interested investors and strategic partners. Led by example to demonstrate cooperation, dedication and diligence to drive results and achieve sales goals. Fostered long-term relationships and provided post-sales follow ups with clients for maximum satisfaction.

A dedicated and enthusiastic Legal professional with extensive working experience in global retail industry, online/offline distribution channels (B2B & B2C), public companies, and professional firms. Proven track record of optimizing workplace coordination for legal compliance and providing strategic and pragmatic guidance to enhance organizational performance. A kind and trustworthy team player with exceptional analytical skills and a creative mind. Passionate about driving positive change, embracing challenges, and delivering exceptional results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

I am a hardworking guy, looking for my next challenge to be able to learn and show my capabilities when and where needed. I really am passionate for food , always interested in improve .but as well I am a very compromised person to follow the recipes from the Chef that is demanding . I am very punctual person, and i am in general a very happy and good vibes sharing person. i think need to be that harmony and good energies in the kitchen that drive us to be happy working and creating food with each other.

Passionate Dental Professional committed to apply extensive skills in established oral care procedures. Accomplished in driving dental health goals through patient education and delivering quality patient care. Expert at coordinating and carrying out oral care treatments by providing dental prophylaxis. Seeking position of Dental Therapist/Hygienist to grow in dental health care field.

Hardworking individual with innate leadership abilities seeks experience in supervisory position. Delegates well to achieve tasks within specified time and quality requirements. Works flexibly to meet changing shift demands. Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner. Highly-qualified Housekeeping Supervisor offerinl 12 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

I'm efficient and effective room attendant with experience across various high-end hotels and resorts. Passionate about cleanliness and attention to detail.
Energetic for high-end hotel chain offering outstanding communication and social skills. Competent problem-solver who thrives in team-focused and solitary work environments.
Reliable housekeeper always ready for cleaning assignments and willing to work hard to meet targets. Trained in cleaning different types of spaces and adaptable to changing requirements between jobs. Careful to check work and maintain strict quality standards.
Cleaner adaptable to different building environments and project demands. Methodical about following correct procedures and completing deep cleaning.

Results-oriented Support Manager offering 3.5years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.

Experienced retail assistant with strong retail background and experience in customer service, merchandising and stock management. Works hard to keep shop operating smoothly and customers satisfied.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Well presented and articulate Woman re entering the work place with experience and confidence.
Having taken time out to raise a family I am looking forward to a new challenge in the workplace.

Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support. I am dedicated, hard- working and passionate about the things that I do. Everything I do, I do with pride and care and hope to help people in any job that I pursue. As proven in my previous jobs, I can offer a friendly face and assistance to any customer without fail. I can offer creative knowledge, team work and friendship to my co- workers. I can offer enthusiasm and a desire to make my mark. Passionate about serving in warm, efficient and courteous manner while exceeding expectations and maintaining poise and sense of humour in demanding environments. Strong history of exceptional service.

Am a professional person and I would appreciate the opportunity to return to being an administrator. Am hardworking and able to work unsupervised but also a good team member. I enjoy being kept busy and being able to relate to many different people. Am flexible and enjoy learning new tasks and completing them from start to finish.
Being organised and keeping to deadlines along with excellent timekeeping and attendance,


Dedicated and results-driven professional with a proven track record in education project management, team leadership, and curriculum development. Seeking opportunities to leverage my expertise in online learning, staff development, and stakeholder management to drive innovation and excellence in education.


  Locksmith, all building maintenance
  Construction
  Knowledge of caravan repairs


Practical and skilled individual demonstrating out-of-the-box thinking. Proven success in fulfilling complex project briefs on-time and on budget. Ability to manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

PERSONAL PROFILE A highly analytical and detail oriented recent management graduate with foundation in recruitment, seeking a challenging position to upgrade skills. My academic coursework and hand on experiences have allowed me to cultivate proficient analytical and problem-solving abilities, while also strengthening my aptitude for effective communication and collaborative teamwork.

 I have worked in the health and social care field for over 10 years; this includes a few roles within GP surgeries through Shared Care Schemes in Coventry and Birmingham. I used the systems and liaised with the medical and non-medical staff. In the past I have used EMIS and ACCURX, I am very confident in quickly learning new and updated versions or different versions of software as I am highly IT proficient.  In the different roles I have undertaken and including the education I have received I have developed a strong level of communication, whether this is communicating with senior managers, writing performance and quality reports, briefing my team verbally each day, chairing meetings, dealing with irate patients or challenging staff members. It's quite commonplace working in the substance misuse services dealing with agitated, angry and frustrated people!  I'm skilled in motivating people, having developed talking therapy skills such as 'Motivational Interviewing', this is a great skill which was developed for substance misuse treatment and is transferable into all walks of life. I'm also proficient in the use of coaching frameworks such as GROW (Goal, Reality, Option, Will) and OSCAR (Outcome, Situation, Choice, Action, Review) amongst several others which enable me to have really powerful conversations with staff to maximise their motivation and development. In addition, communicating with stakeholders; a stakeholder communication plan is useful.    In terms of organisational skills, I like to employ the Eisenhower Matrix in most situations to ensure I get the jobs that need doing done in a timely manner but also considering the future needs of the business. The matrix enables me to establish quickly when tasks need to be done; I'll use this matrix alongside technology such as Microsoft Outlook and Microsoft to-do to ensure tasks are scheduled, they have reminders and are visible at a glance.    In my current role I have managed a team through the pandemic and subsequent lockdown which was a massive challenge but one I took in my stride. The constantly evolving and unprecedented situation meant that I was having to keep up with changing guidelines and legislation and policy updates.    It was also during this time that I completely redesigned our face-to-face structured group programme to make it accessible for as many people as possible by offering them online via zoom and Microsoft teams. It required streamlining the content to make it succinct and had to be digitally formatted as it was initially all paper based. Our entire group programme was set up and running smoothly online within 2 weeks of the first lockdown. It was alongside this that I was also responsible for the prescribing side of the service which includes prescription security and generation of our weekly batch runs. I developed a programme using Microsoft excel to automate this entire process at the click of a button, whilst ensuring the accuracy of the process. This resulted in savings of thousands of pounds for both the Coventry and Warwickshire services. It was this and the online migration of our groups that led to me winning the Digital Innovation award at Coventry City council's health and well-being awards.    I am a valued contributor to the service and offer my opinions, in management meetings and offer innovative ideas to help further develop the service we offer. I often chair meetings, taking minutes and distribute them to the relevant recipients. I liaise with other services and share as well as take on best practice whilst keeping up with the latest developments in the field like developments in research, health care policy and law changes.  In my current role I manage a group of 12, including substance misuse workers, administration staff, volunteers and prescribing clerks so I am confident in my ability to line manage people within a wide range of roles. At the moment I make use of a tool called the Service Quality Improvement Plan which I use to monitor and evaluate the performance of my team against the objectives of the service ad organisation. The objectives contain the vision of the service and SMART goals for the delivery of them. I use this in team meetings and one to one reviews so that we can review it on a team and an individual level. I also use this to keep my own service manager up to date on the progress of the service. I also work closely with staff in payroll and Human Resources to ensure staff are paid appropriately and any staffing or performance issues are dealt with in the best way. The IT team is a department I work closely with to ensure all staff members have the required equipment and software access to be able to complete their objectives effectively.  In addition to working closely with peers and managers within the service I am also confident liaising with other services and outside agencies. I network with external partners to make mutually beneficial contacts for the future. In my time at CGL I have worked alongside GP practices, The GP Alliance, pharmacies, Coventry and Warwickshire Mind, the police, the rough sleepers team. I have also built up a good working relationship with the liaison teams at the hospital because we have a lot of mutual patients and people who are discharged with controlled drug prescriptions which needs a high level of continuity to ensure patient safety. I also work with contractors such as printers and couriers and have been responsible for the costings of this.  A part of my role is to ensure the day to day running of the service and distribution of staff; do we have enough clinic workers, reception staff, duty workers and prescribers in, how we respond to sickness and other absences. Most of the work around this is done in advance through resource planning but inevitably there are times where it doesn't go to plan and I need to respond accordingly. I assess the situation based on the needs of the business and any risk identified and ensure an equitable plan is put in place quickly.  Each month I review staff expenses through an online system; I also review our service credit expenditure monthly and ensure it remains in line with the target. I monitor our petty cash daily, ensuring adequate supply and appropriate usage. I have systems in place to ensure this is done effectively and all is recorded accurately. In addition, I review agency worker timesheets and upload information for payment to ensure we are paying accurately and in a timely manner. I review invoices for the services from suppliers or couriers and ensure these are submitted to payroll for payment in a timely manner. I order the service stationary and ensure it's in line with monthly budgets; we currently use a set supplier for stationary which is dictated by head office, but I always look for cheaper alternatives using places like Amazon.  I've had previous experience with cashflow in my role as a deputy manager for Currys & PC World; I would reconcile all tills every night (which contained thousands or pounds) and ensure this was all recorded, bagged and secured into our safe. I liaised with financial collection services to ensure this was collected in a timely manner to minimise any risk of loss in the event of a break-in or fire. I also managed our profit and loss report on a weekly basis, this included any losses or additions in a weekly stock take which would need individually investigating to establish the reasoning and then tightening of security protocols if necessary. It would also mean investigating any discrepancies in cashflow or reviewing any abnormalities such as large sudden expenses or peaks and troughs in staff payments. The end goal of the profit and loss statement was to make a profit by minimising any expenses (negotiating down or finding alternative stationary costings, fixtures costings, courier etc…) and maximising profits (promoting higher margin products for sale or increasing revenue streams by encouraging suppliers to rent space).  In my current role maximising revenue streams by seeking out grants for the service delivery, to expand into other areas or hone particular parts. A recent example of a grant I was successful in paid for the supplies for an Art Group, as well as another one which paid for bicycles which were given to service users. Maximising revenues also and most importantly means hitting targets; for instance the percentage of service users with successful outcomes, the amount of numbers in treatment and representations. These are our main targets which have different levels of ‘payment by results' set for them; achieve the highest target and get the most money. We also have more specific targets like micro-elimination of Hepatitis C, which involves ensuring that all our service users have been tested and treated, and then retested within a year. There are lots of projects we currently work towards to deliver extra revenue for the service.  I would also reconcile timesheets for all staff and ensure the accurate recording of holidays, sickness and other absences.  I oversee the recruitment of my own team at CGL; this involves identifying the need for the role and having this signed off by our Service Manager and Director. Once this has been completed, I will ensure we have an accurate job description, if we do not, I develop one in conjunction with our HR officer who signs off on the job description. We'll then go out to advert for a set period with pre-agreed interview panel and dates. I'll shortlist the suitable candidates and offer interviews, and once we've offered a position, we will ensure they have the right to work, DBS checks and references are completed to ensure the future employee is fit and proper.  I'll then start the onboarding process; ensuring a suitable induction has been developed, equipment is in place, any reasonable adjustments have been considered and implemented where necessary. I'll also ensure the access rights to any necessary programmes have been setup (computer logins) and any training needs have been organised prior to the start date to ensure a robust induction. We'll review and monitor the initial performance in weekly meetings throughout the induction period too ensuring all requirements are being completed in a timely manner and on track with the plan.  There are lots of different processes within my service and these are regularly reviewed during monthly governance meetings and incident panels where any learning has been identified. Once any updates or changes have been discussed, they will be signed off by the service manager.  As part of my daily tasks I am responsible for Health and Safety. This means ensuring all health and safety checks are completed; for example the emergency lighting, legionella checks on the taps, fire safety, safety signage is clear (first aiders and fire wardens or emergency evacuation plans) and COSHH standards are maintained. I use a daily, weekly and monthly check to ensure all points are maintained as appropriate. The daily check will be simple things like windows and doors are closed and locked, safe has been locked and any entry has been recorded and witnessed. The weekly checks will look out for issues such as the emergency lighting, the fire alarm and panic alarms are functioning correctly and ensure that action is taken to rectify any of these issues. We'll also review fridge temperatures for our Hepatitis & Flu Vaccinations as well as our Naloxone supply. I've been in a position before where we almost had to cancel a vaccination event due to the fridge failing overnight, I sourced resources from other local services quickly to ensure this wasn't cancelled though. As part of the health and safety we'll also have a contingency plan in the event of any issues happening (bad weather protocols, skeleton staffing procedure, no prescribers procedure) which will include what specific actions need to be taken, contact details for anyone who may need to be contacted (including all staff), this will always be in an accessible place for all staff. The daily checks will also include the review and maintenance of medical equipment such as blood pressure monitors, breathalysers, blood sugar monitors, ECG machines and others.  As part of the more infrequent (monthly/bi-monthly) checks, I'll review things like liability and building insurance to ensure we're up to date and make sure I'm on top of any upcoming updates need; also things like our license to play the radio in the building, or TV licencing requirements.  I'll also review the stock/equipment such as our needle exchange and stationary supplies, to ensure we always have the adequate amounts of the appropriate supplies. I liaise with cleaning companies to ensure the adequate maintenance of the office and the security company who look after the building alarm. I'll also liaise with facilities services to ensure the upkeep of the building and surrounding area.  I currently oversee the repeat prescribing system in our Coventry office which deals with 1500 controlled drug prescriptions on a fortnightly basis. This involves the generation of the prescriptions, the accurate logging of prescriptions and efficient /secure delivery to the pharmacies as we do not have electronic prescriptions. As we use blue FP10 prescriptions mostly we have robust practices in place to ensure the monitoring of them which includes weekly stock checks of the controlled stationary, secure signing in processes and safe management processes.  It's imperative that our service is developed and run in-line with government legislation and guidance; current guidance comes from multiple areas like NHS England, Caroline Black (who has recently supported the funding of the drug services in England), local commissioner targets and expectations.  All our service users go through a registration process which includes the behavioural policy and expectations they can have with the service as well as our expectations of them. We often have aggressive service users present but I've been trained in de-escalation and I'm very confident in defusing any conflict before it becomes a conflict. Most of the time it's a case of listening to the issue with empathy and taking action where possible, keeping the patient at the heart of your decision making, but also ensuring that any clinical decisions are made by the appropriate person.  As part of my role as a Team Leader I've also organised community forums for service users to give feedback on the service (generally these are agenda driven with communications about the service and feedback requested on upcoming changes, I also open the floor up to general feedback). I often target specific areas such as ‘new into service', ‘HEP C positive', ‘frequent flyers' and set agendas specific to them to gather more specific and tailored feedback. In addition I setup simple forms using Microsoft Forms for service users to give us feedback whether they want to do it anonymously or identify themselves, it's up to them. The forms are sent out via text message to all service users periodically, we have posters up in our service with QR Codes where they can scan with their phone and it'll take them to the form and we also use social media to develop a community presence and garner feedback. All of this I have setup in our service.  I'm very experienced in IT; I'm confident in teaching the use of IT applications and supporting staff to develop their IT skills and ensuring any competency issues are reflected in their training plans. I'm confident in staying on top of any new developments that are related to the service I'm in. I'm the marketing and IT lead for our service which means I am the go-to for any technical issues such as printing or computing. I have an interest in graphic and website design and development, as well as general computing outside of my working life, following my studies after leaving school. I'd be more than comfortable not only maintaining websites, but I'd also be keen to develop them to make them more accessible and useful. I'd also be keen to do the same with social media as it's one of the best ways to get local advertisement. I currently manage our local Whitley Juniors U9 football team and have used social media to build a new team from scratch in the last month. I've also used it to develop other areas of the Whitley Juniors Club which has gradually built up over the last month, it shows how quickly social media can develop interest and make a service much more accessible.  I have a good understanding of data security and backup; I'm also confident in liaising with IT services to ensure issues out of my control are sorted promptly.  In my current role as a Team Leader I have a focus on data entry and accuracy; we have a policy of any contact with service users/patients being recorded within 24 hours of the contact. I audit this to ensure this standard has been adhered to using reporting tools. I also take part in regular data cleansing exercises whereby someone may record a service user as a safeguarding risk, when in fact they aren't, so I set the task of the this being rectified with the worker. Other things such as an Opiate user being recorded as an Alcohol user, these little inaccuracies have big impacts on our payments as it doesn't represent accurate numbers in treatment for each cohort of service user. 

I am a post-graduate with 4+ years of experience in laboratory techniques. I am proficient at cell culture, recording, analyzing, and reporting test results, presenting work with diligence, and maintaining rapport with the laboratory staff, professors, and other students. Currently, I am seeking a research position to endure my career and exploit my skills for a strong achievement of the given task.

Team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Very motivated person , flexible in his approach and enjoys working within a team. Very good knowledge in Intelligent Transport Systems Engineering and Integration.
Good knowledge and understanding of CDM ,CDMT&CEMAR.
Organized and dependable candidate with hands on experience in management , design, construction and handover.
Successful at managing multiple projects with a positive attitude. Willingness to take on added responsibilities to meet team goals using own initiative.

Industrious Driver with [Number] years of experience. Vigilant and safety-focused, holds expertise in route planning and load security. Clear communicator with service-oriented nature and multitasking expertise. Experienced in giving passengers safe, reliable transport. Careful to follow rules governing vehicle operations, speed and maintenance. History exceeding passenger expectations with service quality and speed.

Hardworking Transport Manager skilled in leading successful change for excellent team productivity, performance and compliance. Coordinates and develops teams to deliver key business objectives. Adept in customer and stakeholder engagement for smooth company communications.

Mechanical Design Engineer with project management capability. Efficient collaborator able to move projects forward in competent, technically sound manner. Skilled at inspiring stakeholders to share ideas and information for project success. Innovative Mechanical Engineer offering passion for leading product design projects. Excellent communicator with ability to explain complex design ideas and concepts effectively. Experienced in all aspects of hardware and software design, theories of operation, system integration, installation and commissioning. Quick-learning and resourceful with proficiency in [Software].

I am a nurse with over 30 years experience in a variety of settings who is familiar with the client group at Milldene from working as an agency nurse there over the last few years.

Careful with record of success in fast, accurate deliveries. Reliable in keeping vehicle maintained and clean. Offers reputation for service, expert knowledge of local roads and friendly personality.

Talented labourer with solid experience, teamwork abilities, and an understanding of safety. Competent in helping teams complete work through effective materials handling, trash removal, and equipment operation. Outstanding skills working in commercial and residential construction.

PERSONAL PROFILE. A commercially aware and financially astute manager who has a successful track record of delivering results by engaging in every aspect of the production process. I am a superb communicator and a creative thinker, possessing excellent leadership skills, and have the ability to develop others to achieve their full potential. I have the knowledge, skill, and ability to coordinate production activities so that they exceed set targets. During my career I have specifically worked on the Project Management, Production and Logistics of, glass containers, vehicle conversions and plastic injection moulding process. I am a decisive and committed individual who knows how to operate in a high-speed automated production environment. Right now, I am looking to develop further in a growing and innovative company that will support me through the development and progression of genuine career opportunities. My passion is increasing productivity and profitability through exploring new ideas.

Outgoing Event Staff Worker skilled in communication and rapport-building for positive guest experiences. Attentive and responsive to meet changing staff and customer needs. Hardworking and energetic to meet physical role demands.

Since leaving school, I have always been in work. Most of my career has been supporting high profile youth offenders and young people with mental health problems and challenging behaviours.

I started my Ju-Jitsu career at the age of twenty five under the direction of Soke Robert Clarke and Soke James Blundell in Liverpool. This lead me to become an instructor myself and at the age of Twenty eight I opened my own Ju-Jitsu club in Manchester and this led me to open further clubs within the Manchester area. Leading to international recognition and a club was opened in Gibraltar.

As well as being a chief instructor of Ju-Jitsu, I have also been involved in training mental nurses and teaching instructors for the SIA and prison service in the management of violence and aggression.



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