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 I am a highly motivated and results-driven customer service professional with over 16 years of experience in the field. I have a proven track record of delivering exceptional customer service and resolving customer complaints in a timely and efficient manner. I am skilled in building strong relationships with customers and have a deep understanding of their needs and requirements. I am a great communicator and have excellent listening skills, which enable me to understand customer issues and provide effective solutions. 


  Polite and professional person with strong communication and multitasking skills.
  Experienced in resolving customer complaints within company guidelines and using own initiative.
  Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
  Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
  Proficient in customer service best practices and related options. Energetic employee well-versed in strong communication and organisation skills.
  Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
  Excellent communication skills over the phone and email


12/2023 A research paper on a finance related topic using big data techniques

  Use Python to build an LSTM model to predict Bitcoin prices, and establish a GARCH model to optimize the prediction results.
  Apply appropriate machine learning techniques to analyze big data sets
  Assess the statistical significance of data mining results


07/2022 Games, Gambling and Probability
Supervised by Prof.Iozzi Alessandra.

  Built a holistic understanding of probability knowledge, such as the Monty Hall problem, real odds, house odds, and the distribution law of random variables.
  Conducted a study on "Decisive Blackjack: How to use probability theory and statistics to win in traditional games".
  Completed the research report True Randomness.


09/2022 Classification Empirical Study
Supervised by Prof. Caroline Barrière,

  Built a holistic understanding of Machine Learning
Explored and used a Python machine learning package, such as sci-kit-learn.
  Explored Kaggle, an amazing resource of challenges and datasets
  Programmed three classification algorithms: Naïve Bayes, Logistic Regression, Multi-Layer perception
  Performed a classification empirical study using real data


02/2022 Website Design

  Built a web application incorporating HTML, CSS/SASS, and JavaScript.
  Built a UI Design System to highlight the set of standards for the colour palette, fonts, icons, buttons, UI components and form elements


02/2021 Databases
Supervised by Prof. Paula Branco

  Subject: Suppose that six hotel chains, each one with hotels in more than 20 locations in North and South America combined, have decided to cooperate and develop an application.
  Gained experience in the design of an enterprise relational database as well as its operation and maintenance using PostgreSQL DBMS.


02/2021 Android Project: Service Novigrad

  Designed a Service Novigrad application for android devices
  This application will implement basic functionality for services offered by an imaginary province called Novigrad to its residents, such as applying for a driver's license, photo ID, or health card.
  Programmed with Java
  Implemented all components of the project, from design specification, UML models, graphical assets, and source code




Driven Community Health Nurse with superior understanding of House Bound patient populations and related needs. Dedicated to finding long-term solutions to problems and meeting big-picture goals. Adept at working with groups and individuals to maximize wellbeing and promote education. Accomplished medication management with patient treatment for eight years of experience in patient care and education.

Executes hands-on public health practices to maximize health status of individuals. Continually maintained positive attitude in emergent, stressful situations. Skilled monitoring patients and given ANTT offering over eight years of experience in healthcare.

Excellence in managing individualized patient care by promoting and restoring patients' health through nursing and health education processes. Collaborate with physicians and multidisciplinary team members to facilitate palliative care.

Averse in cleaning, washing and dressing of leg ulcers. Including administration of Insulin.

Dedicated and hardworking employee. Good team player with good communication skills. Used to working to strict guidelines to ensure safeguarding of pupils in my care. eager to learn new skills.

Taking on a new challenging roles and skills, while collaborating and problem-solving to the best of my ability. Driven to deliver high-quality service and consistent results. Enthusiastic to learn a new job role with knowledge of resolving customer problems. Work to increase success through effective work strategies and customer service,and giving any new employer 110% effort

I am a diligent student eager to apply my skills and enthusiasm to advance the company's mission. I possess the right attitude, willingness, and motivation to learn new programs. Although my Bachelor's Degree is in Sport and Exercise Science, I have substantial experience in various sectors. My leadership roles in numerous sports teams demonstrate that I am a versatile individual, ready and keen to learn.

Professional and friendly bilingual skill perso, I pride myself for my commitment attitude towards i face.
No matter what the project may be, I try to stay focus and organized in order to complete it to the highest standards possible. I also possess excellent communication in skills which allows me to relate well the people all levels and converse in a polite and courteous manner.
I am looking for opportunitiesthat will allow me to use my skills and test my technical abilities, while developing new skills that will offer greater opportunities for professional growth.

A results-oriented marketing leader with a rich career history in marketing and sales, creating and implementing marketing strategies. Proven ability to direct explosive sales growth, successful new product launches, and innovative client acquisition strategies. I have demonstrated the ability to increase brand visibility and market share, and I am experienced in managing and developing teams to secure impressive customer-focused metrics. Multi-skilled professional, competent with high accuracy and consistency in all areas of work, well-presented, punctual, and confident with the ability to provide all that business requires. Data led with a flair for creativity and an eye for design. I am now looking for a new challenging opportunity to use my existing skills and experience while furthering my personal and professional development.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dynamic Social Media Manager with extensive experience developing and executing campaigns that have driven brand awareness and increased audience base. Offering proficiency in SEO best practices, end-to-end digital campaign management, keyword analysis and paid media strategies. Creator of the home & lifestyle Instagram account @Our_Wandsworth_Home, which has generated over 83,000 followers organically in just under two years. Strategic communications and project management professional with 5+ years experience of developing and implementing communication strategies for Santander UK. Currently leading the team responsible for the internal communications of the migration of Santander on-premise systems to Cloud services. Head up the Mental Health & Wellbeing network for Santander UK and manage all related communications activities.

 Upon completing my education, I embarked on a promising journey by joining Stewart Milne Homes as an apprentice. Since then, I have remained dedicated to the company, continuously expanding my knowledge and honing my skills. Along the way, I have been recognized with awards for my outstanding performance during my time in college. With a strong focus on teamwork, I consistently strive to deliver the utmost quality and ensure impeccable finishes in every project I undertake. My unwavering commitment to professional growth and delivering excellence has been the driving force behind my continued success in the industry. 

I am a dynamic and diligent Media Specialist with an agency background. Having worked alongside the likes of TSB, Mitsubishi, Prostate Cancer UK and the Government of South Australia, I have a proven capacity for bringing a range of ambitious digital media goals to life, whether related to the brand awareness of Government issued Covid-19 advice, the cost efficient acquisition of new current account customers, or strong engagement and lead generation of prospective customers or service users. I believe my varied background provides the perfect basis for me to excel in the position of Social Specialist with The BBC World Service’s Digital Growth Team.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate with strong organisational skills ready to help team achieve company goals. Organized Healthcare Administrator with outstanding record of communicating with members of staff to provide administrative needs and requirements. Consistently achieved outstanding ratings for quality care and community presence.

An enthusiastic professional individual who is seeking a new challenging career after many years of being as a primary teacher. I am a hard working person who strives to achieve the best in all areas and I am always eager to learn new skill and advanced my career. As a self motivated person, I am keen to follow my dream within this new industry as a trainee dental nurse. I can work under pressure and meet tight deadlines. With a 'can do' attitude and willing to undertake the training required by the company to enhance on existing skills.

I am hardworking and a quick learner with good organisational skills and work well under pressure. I have strong communication skills and enjoy interacting with people always doing my best to make a positive difference. I am available to start immediately and look forward to your swift response. I also have a level 3 qualification in cattery management and a level 3 in dog training and currently studying a child care level 4.


Highly self motivated and goal oriented professional committed to pursuing a long-term career.
Background includes, but is not limited to, excellent organizational written and oral skills, expertise in all Microsoft Office programs along withover 20 years experience in administrative and customer service related positions.

 University led me to practice running creative public relations campaigns, bringing the ability to research thoroughly, event scheduling, collaboration, deadlines and knowledge of print, digital media, and social media platforms. Thriving in teams while delivering tight deadlines.    Proficiency in MS Office Applications, including Outlook, PowerPoint, and Excel. Ability to multi-task and manage multiple priorities. Excellent organisational skills and strong attention to detail. Proactive, able to lead and take initiative on projects, with strong problem-solving skills. Excellent written and verbal communication skills. Great attitude and ability to take direction. 

I am a Chemical Engineer master with some experience working in a pilot plant. I would like to obtain a permanent junior/graduate-level process engineering position that will allow me to continue developing my engineering skills.

Highly motivated and detail-oriented Customer Service Assistant with strong project management, team-based and cross-department cooperation skills, as well as proficiency in critical thinking, research analysis, and risk control in busy environments. Eager to contribute to a dynamic team and provide exceptional service to clients while continuously improving operational efficiency.

Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring 4+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.

I am an ambitious individual who is very self motivated to pursue my passion of construction, During my 2 years of College I took a position as a HCA at Aintree Hospital to support myself through my College courses, though I have continued in this role I have always maintained my desire to enter the construction industry and am currently working on a hard landscaping project in my own back garden and have applied for my CSCS card.
Given the opportunity, I feel with the knowledge gained in construction at Hugh Baird College and the skills & training received as a HCA in first aid, resuscitation and Health & safety will be a huge benefit to any team if given the opportunity.

Diligent, dedicated and forward-thinking PMO analyst with 5years experience in financial services industry, confident in leading team members, coordinating resources and managing budgets from £120m. Assertive, Agile and pay good attention to details. Keeps projects on-track with decisive supervision and quick problem-solving skills. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders. I endeavor to deliver continuous business improvement, quality assurance,report transparency for effective strategic decision making.

Trainee social worker with skills including communication skills, both verbally and non-verbally, with all different ages, ethnicities and genders. Through my time on different placements within non-statutory and statutory settings, I have built up the skills needed to be an effective active listener, using skills like motivational interviewing and CBT based methods. I am keen to keep on developing professionally as I move onto becoming a NQSW and begin my ASYE year.


Inspiring class teacher, mentor and Key Stage leader with 15 years of experience providing exceptional levels of education, support and safeguarding for students and colleagues whilst embracing a holistic approach which prioritises wellbeing. Adept in improving engagement and results through developing and implementing diverse curriculums covering wide range of subjects. Ability to establish cooperative, professional relationships with parents, colleagues and external agencies. Passionate in the pursuit of positive pupil outcomes.

 Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. 

Highly-motivated employee who is on a working holiday visa, with no work restriction with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experienced Teaching Assistant in an environment with children within mainstream education in a school where there is a high number of individuals presenting with a variety of Special Educational Needs and Additional Needs. Also with experience in putting in place provision to support the development of these individuals within a mainstream environment.
An experienced Aquatic volunteer undertaking a variety of roles in a range of capacities through sitting on committees, being an officer of both Swim England Hertfordshire and Swim England East Region as Records Officer for both of these associations and through undertaking a variety of roles both from home as well as at events.

Experienced in delivering positive outcomes through expert case management. Communicated well with clients to progress claims rapidly. Supported improved customer understanding through strategic claims analysis.
Committed claims handling professional with extensive experience in insurance. Gathered, recorded, and processed information accurately and efficiently for reliable claim management.
Built positive relationships with customers and colleagues for enhanced service provisions. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Compassionate and experienced developing bespoke support plans for vulnerable individuals. Quickly builds rapport with service users to optimise assessments, interventions and programme outcomes.
Enthusiastic individual dedicated to delivering compassion, accessible support. Strong relationship-building skills and emotional intelligence. History of achieving positive results in collaboration with multidisciplinary team.

Loyal employee with a good understanding of piping systems installation, maintenance and repair. Quality-focused, hardworking and skilled in managing time. Reliable in completing projects to specifications with team members.

I am an experienced educator and have relevant and full knowldege of everything early years, and i am looking to branch out into an educational setting after working in Early years for five years.

Dedicated and target-driven manager with exceptional communication skills and a proven ability to lead teams to outstanding success. Possesses comprehensive knowledge of the call center service and Security Industry. Demonstrates outstanding planning and organizational capabilities, ensuring budget adherence and delivering performance revenue for business profitability. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Confident Sales Assistant providing excellent customer service thanks to exceptional people skills and dedicated work ethic. Experienced in retail and self employment, and in providing accuracy and efficiency in day-to-day store tasks. A strong team player, proficient in monitoring security and serving diverse customer needs.

I'm a highly motivated individual who strives for success. I believe with my experience on various large and small projects involving all kinds of brick and stonework over the years and the ability to multi-task and adjust to situations on the go, I would be a great candidate for this position.
A srategic worker with expertise prioritizing projects, planning workflow and managing brickies and hod carriers to achieve operational goals. Resourceful individual 8 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills. I am also extremely resourceful and tenacious about keeping operations on-schedule and on-budget. Successful at coordinating diverse resources and satisfying workplaces according to demanding timelines.

Hardworking automated assembly line operator, skilled in food production and machine handling. Providing meticulous attention to accuracy, efficiency and quality standards, with additional dedication to safe working practices, for high-quality performance and outstanding productivity. Diligent Production Operative with 3 years of experience in food. Optimising the smooth running of manufacturing processes through high quality tasks, assembly and maintenance, ensuring consistent compliance with quality regulations. Energetic and friendly recent graduate, keen to gain practical industry experience. Demonstrates excellent communication and active listening skills to quickly understand complex instructions and standards. Comfortable in fast-paced environments. Committed and motivated student seeking flexible position in production. Confident team player, ready to learn relevant skills and take on new challenges. Offers accurate and proactive approach to tasks, learning quickly to deliver with accuracy and speed. Driven individual committed to supporting large-scale production lines that deliver high-quality products. Skilled at following specifications and standards to assemble and disassemble products and parts. Seeking to leverage strong target achievement to progress within growing company. Reliable and committed team player with background in production line assembly and equipment such as air power tools and punch machines. Hardworking and dedicated logical thinker. Experienced in assembling items accurately and promptly, maintaining fast-paced production lines. Reliable team player committed to achieving impactful results. Skilled at task-prioritisation and methodical problem-solving with eye for detail.

 Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs to delivery exceptional service . Successful at overseeing daily operations  Diligent trainer and mentor with exceptional management abilities and results-driven approach 

I am currently a Masters student in the Department of Electronics at Nottingham Trent University. I´m looking for an internship position where I can put up all the skills I have earned in these years into practicality & shape my professional career. I gained relevant practical experience through the internships and projects I did and gained a lot of interpersonal skills by participating in many non-academic activities such as volunteering, cultural events, clubs and sports. My career goal is to put myself in a position where I can fully utilize all of my skills.

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