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Experienced professional with a strong focus on delivery accuracy and customer service excellence. Demonstrates proficiency in navigation and GPS usage, ensuring temperature-controlled deliveries are executed with precision. Committed to cleanliness and vehicle maintenance, while adept at managing loads and adhering to traffic regulations. Possesses comprehensive local area knowledge, enhancing efficiency in goods vehicle operation. Career goals include further honing skills in logistics management and expanding expertise in complaint resolution.

A highly adaptable professional with a strong foundation in computer science, demonstrating exceptional communication skills and a customer-focused approach. Proficient in bakery equipment operation and maintaining great workplace hygiene, ensuring efficiency in fast-paced environments. Skilled in problem-solving and time management, with a proven ability to handle difficult workplace scenarios effectively. Committed to continuous improvement and excellence in production processes, aiming to leverage expertise for future career growth.
Hygiene-focused individual conscious of food safety and risk management. . Manages time and workload independently to support team efforts.

Customer-focused Sales and Customer Service Professional with a background in business development, sales, and client relationship management. Skilled in CRM systems (Salesforce, HubSpot, LeadSquared) to manage customer interactions and optimize sales performance. Strong ability to identify customer needs, recommend solutions, and ensure a seamless customer experience. Seeking to contribute expertise in customer engagement and sales administration to a growing organization.

After completing my degree in Health Studies in 1997 where I specialised in substance misuse, I started my career at a local alcohol detox and rehabilitation unit where I was responsible for giving one-to-one support to clients, utilising psychosocial techniques such as motivational interviewing and talking therapies, recording and maintaining full and confidential case notes, liaising with nurses to regularly review care plans, and also facilitating group work sessions built around an abstinence model. This initial experience gave me the skills I needed to successfully work in collaboration with clinical, administrative and management teams as well as with outside agencies such as Social Services.
After 18 months I moved onto a management role and moved to NECA as Team Leader at their Washington Service. Whilst there I was responsible for the line management of 6 staff, ran the needle exchange service and also held a small caseload of clients. During that time because of staffing issues, I was seconded to work in Sunderland Social Services Drug & Alcohol Team where I was responsible for assessing clients for their suitability for detox and/or rehab and held a caseload of around 12 clients. This experience of multi-agency working was very beneficial for me and gave me an insight into how other services work with the same client group. I regularly liaised with rehab units across the north, often collecting clients from prisons at the end of their sentences, taking them straight into treatment and maintaining contact and monitoring their progress through to planned discharge and successful reintegration back into the community. The information sharing skills I developed during this time and the wide network of professional and community resources I became aware of ensured that I was able to confidently provide the highest quality service possible to clients.
When I returned to NECA after having my final child in 2006, I was given the opportunity to work at the Institute of Health and Society at Newcastle University with the Screening and Intervention Programme for Sensible drinking (SIPS) team under the supervision of Dr Dorothy Newbury-Birch and Professor Eileen Kaner. This research programme was funded by the Department of Health as part of the national Alcohol Harm Reduction Strategy and involved working in Primary Health Care, local A&E departments and Probation Services with the aim of evaluating the effectiveness of different methods of screening and brief interventions. Whilst there I was responsible for using various screening tools (PAT, SASQ, FAST and AUDIT) and dependent on the results, giving either brief advice, brief counselling or an advice leaflet. I was also responsible for delivering training and support to GP’s, nurses and Probation Officers on how to best give brief advice to hazardous and harmful drinkers with the aim of eliciting behaviour change by challenging client/patient ambivalence. This experience gave me greater communication skills to be able to confidently work with professionals across many levels.
At the end of the research project, I moved onto a Project Manager role at NECA’s Newcastle Service where I was responsible for the line management of 20 staff and had operational responsibility for the smooth running and overall growth and development of the service. I was also responsible for ensuring the service was able to respond effectively to the changing needs of both the client groups and the service commissioners at that time. Due to staffing levels, this was followed by a move to Project Manager of both South Tyneside’s Core Service and also Horizons Recovery Centre.
In 2016 I left NECA and moved on to County Durham Drug and Alcohol Service working for Lifeline as RAD and Housing Coordinator and this gave me extensive experience in the field of housing management and the importance of providing quality accommodation to our tenants. After 18 months I was TUPE’d to DISC (who subsequently rebranded as Humankind, then Waythrough) in my current role as Lead Practitioner for the Recovery Academies throughout County Durham.
I am a confident Manager who has excellent communication skills, who is able to motivate and get buy-in from a team and to lead by example. I have worked in a range of multi-disciplinary teams and have a proven ability to network effectively and to build strong professional relationships by focusing on our common beliefs and values. By the sharing of our combined skills, experience and knowledge, I have been able to engage and motivate service users and to also provide them with excellent levels of care and support.
Because I have been fortunate enough to work in this field in a wide variety of settings, i.e. in the private and public sectors, in education/training, for NECA in a variety of roles between 1998-2016, and over the last 9 years with Lifeline/CGL/ Humankind and Waythrough gaining experience in housing management, I have developed a much greater understanding of these issues. In each role my knowledge has increased exponentially mainly through observing and learning from senior managers, but also from other colleagues, other professionals, and through the sharing of knowledge gained from multi-agency working.
During my years working in this field, I have attended a large numbers of training courses which have given me a high level of specialist knowledge on subjects ranging from Advanced Safeguarding, Dealing with Aggressive and Abusive Behaviour, Motivational Interviewing, PREVENT, Assertive Communication, Neurodiversity, and have also recently completed the organisations Inspiring Leaders Programme. My training on Equality and Diversity has also given me vital knowledge about how important this is and enabled me to fully promote the rights of clients by using a non-judgemental respectful communication style to show empathy and understanding of their individual needs. Because of the high levels of knowledge I have gained, I have been able to demonstrate an excellent understanding of the issues relating to service users and the need for community based services in particular.

Polite and professional person with strong communication and multitasking skills. Dedicated and reliable Teaching Assistant with background in assisting teaching staff with lesson plan development, class preparation and student mentoring. Demonstrates compassionate, considered individual tutoring, specialising in special educational needs students. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures. Enthusiastic and learning-oriented teaching professional devoted to helping students and supporting teachers. Talents include classroom management, activity planning and audio-visual support. Hardworking and proactive individual, dedicated to providing exceptional learning experiences for students. Experienced in performing class administrative activities accurately and preparing engaging learning materials and lesson plans. Friendly and open communicator with excellent time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Seasoned senior project manager with over two decades of experience leading complex UK and international IT and application development projects. Skilled in Agile, Scrum, and Waterfall methodologies, adept at managing cross-functional teams, defining project scope, and delivering high-quality infrastructure and software solutions on time and within budget. Known for fostering collaborative, high-performing teams and aligning technical delivery with strategic business goals. Proven track record of driving innovation, mitigating risks, and delivering measurable results across diverse sectors. Excellent time management skills combined with superior knowledge of the customer service industry. Ready to bring expertise to the next team.

Open to working within the UK and Overseas.

I am an energetic individual with a hunger to work and a drive to do well.
I have been brought up around hard working women, who set a good example and provided me with a clear path of how I wish to be growing up.
I am a dependable person, open to new challenges and will always give 100%.


Dynamic and adaptable professional with a proven track record in customer service, excelling in complaint resolution and handling difficult customers. Demonstrates strong communication and teamwork skills, ensuring efficient multitasking and attention to detail. Committed to continuous improvement through problem solving and decision making, with a positive attitude towards achieving career goals in enhancing customer satisfaction.

Adaptable and flexible team player with strong time management and organisational skills. Quick learner, confident in meeting tight deadlines in fast-paced environments. Takes own initiative to complete tasks and identify process improvements.
Seasoned professional in care provision and patient support. Possess skills in patient assessment, treatment planning and health education. With empathy and strong problem-solving abilities, ready to enhance quality of care in forward-thinking healthcare environment.

Compassionate and adaptable professional with highly relevant transferable skills in communication and problem-solving. Demonstrates strong empathy and ability to manage challenging situations. Dedicated to making a positive impact in my role.

Enthusiastic individual dedicated to delivering compassion, accessible support. Strong relationship-building skills and emotional intelligence. History of achieving positive results in collaboration with multidisciplinary team.

Highly skilled professional with exceptional analytical, communication, and problem-solving abilities. Demonstrates unwavering integrity and strong interpersonal skills, complemented by keen observational skills and patience. Committed to leveraging these competencies to drive success in future career endeavours.
Offering strong foundation in understanding human behaviour, emotional intelligence, and active listening. Skilled in building rapport, empathy, and providing support. Knowledgeable about cognitive behavioural therapeutic techniques and committed to personal development. Ready to use and develop communication, problem-solving, and interpersonal skills in a CBT psychotherapist role.

Highly skilled and dependable operative with extensive hands-on experience in railway overhead line electrification (OLE), steel fixing, concrete pouring, and drainage installation. Proven track record of working safely and efficiently on large-scale infrastructure and rail projects, ensuring compliance with industry standards and project specifications. Adept at interpreting technical drawings, working within tight deadlines, and collaborating effectively with multidisciplinary teams. Committed to maintaining high standards of workmanship, site safety, and productivity in demanding environments.

Enthusiastic and results-driven sales professional with just under 3 years of experience in sales and purchasing. Known for exceeding sales targets while providing tailored, solution-based recommendations to clients. Possess strong product knowledge, enabling confident communication and effective customer engagement both over the phone and in person. Keen to further develop confidence and expertise in face-to-face meetings and site visits to enhance client relationships and project outcomes. Experienced in managing sales projects and fostering long-term client relationships. Adaptable, growth-focused, and eager to contribute to a team that values customer service and innovative problem-solving.

Dedicated university student with expertise in one-on-one tutoring, academic writing and presentation skills. An aspiring and self motivated writer working on projects involving writing poetry, fiction writing and non fiction editorial. Capable of producing well-researched and engaging content to support educational and storytelling objectives. Seeking an opportunity to develop writing talent and editorial skills, working directly within writing projects and in a fast paced publishing environment.

Contracts Manager with a proven background in sales, now specialising in managing service contracts. Known for building strong client relationships, coordinating operational teams, and ensuring projects are delivered on time and to standard. Reliable, solutions-focused, and highly organised, with a track record of achieving targets. Skilled communicator with a hands-on approach and a commitment to delivering high-quality results. Seeking a role where commercial awareness, people skills, and operational oversight are valued.

Registered Nurse with over 7.5 years of clinical experience in India and the United Kingdom, including 2.5 years in Surgical Triage and Assessment. Expertise in delivering high-quality, person-centred care in high-pressure settings such as Emergency Departments and Acute Medical Units. AHPRA registered, with strong skills in critical decision making, effective communication, and multidisciplinary collaboration. Committed to patient advocacy, safety, and continuous quality improvement, with aspirations to transition into a Clinical Nurse Specialist role.

Motivated with years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

I am a hardworking college student with a good work ethic and a willingness to learn new key skills for any workplace. I am very mature and have strong communication and problem-solving skills. I am also very friendly and outgoing especially when interacting with customers or co-workers. I am excellent at working as a team however I'm not afraid to work independently. I am always looking to gather more experience in order to improve or gain any new skills.

 I'm an organised worker with strong time management skills and patience. Detail-orientated and able to learn new tasks quickly. I've worked effectively with others in order to provide great service, through good communication and compassion. 

Experienced construction professional with expertise in high-risk projects and sustainable practices. Demonstrates exceptional leadership proficiency, communication excellence, and adherence to health and safety compliance. Skilled in lifting techniques, adaptable to diverse weather conditions, and resilient under high-stress situations. Committed to advancing sustainable construction methods while maintaining operational efficiency and safety standards.

Governance-focused education professional with wide-ranging experience in further and higher education, student representation, and community outreach. Proven track record in board-level oversight, strategic planning, and advocating for inclusive, learner-centred education. Committed to widening participation and ensuring that student experience and voice inform all levels of institutional development.

Business Analyst specializing in data analytics and operational support. Proficient in SQL, Python, Power BI, and Excel, with experience in customer-facing roles. Expertise in converting complex data into actionable insights. Currently pursuing an MSc in Business Analytics.

 Dynamic IT Support Technician with over 20 years of diverse experience in technical support and service delivery. Proven expertise in managing and resolving complex technical issues while enhancing customer satisfaction. Skilled in providing effective support solutions in high-pressure environments and fostering team collaboration. Committed to continuous professional growth and pursuing opportunities to leverage extensive knowledge in IT support functions. 

Reliable and hardworking individual with over six years of experience in physically demanding roles across manufacturing and processing environments. Currently completing Door Supervisor training, with physical intervention and exams upcoming. Hold a valid CSCS card and am currently looking into booking my CCTV Operators course for July 2025. Strong focus on health and safety compliance, ability to stay calm under pressure, and a commitment to maintaining a safe and secure environment. Eager to bring dedication, attention to detail and teamwork to a Security Officer role.

 Serving as a Local Authority Councillor for the Loch a Tuath Ward (Broadbay)on Comhairle nan Eilean Siar since 2012, I have senior and strategic political responsibilities. I Chair the Sustainable Development Committee and provide political leadership across a wide-ranging remit including renewable energy, economic development and housing.    As a member of the Council's Budget and Strategy Board I have responsibility for the sound financial governance of the Council's budget priorities and setting the direction for significant re-design of services in a challenging financial climate. This has developed my strategic planning skills.    As a member of COSLA's Environment and Economy Board I have experience of influencing the national debate and interacting with senior figures in local government in Scotland.    My experience in giving evidence to a Scottish Parliament Committee and engaging with senior Ministers and officials at the Scottish and UK Governments has given me the experience and confidence to interact effectively at those senior levels.    As an elected Trustee of the Stornoway Trust Estate for the last sixteen years I am very familiar with the renewable energy projects being planned for the Isle of Lewis. I have worked closely with developers and SSEN both as a Trustee and Councillor over years. I know the importance of developing good professional relationships and ensuring all perspectives are listened to and that engagement is respectful and meaningful. 

I am a motivated, creative, and hardworking individual and who is in his first year of Drama School. During my time I completed The Duke of Edinburgh award with a two-day expedition. Outside acting I play basketball with my local team and have a high interest in photography and music. These activities require a lot of time but throughout my first term of Drama school I've learnt how to balance them equally and maintaining high performance in each of them. I am easy going, ready to work with new people and always ready for a challenge.

A dedicated care professional with 6 years of experience in adult social care, currently serving as Deputy General Manager at a 64-bed care home. Since taking on this role, I have successfully increased the internal inspection score from 20 to 79 by implementing the new CQC Single Assessment Framework and fostering a positive, accountable culture where every team member clearly understands their responsibilities.

An ambitious and versatile award-winning filmmaker specialising in documentary storytelling. I have confidence and knowledge throughout the production process and experience working in time sensitive and harsh environments. My track record in researching and remotely casting niche characters ranges across four international documentary shoots. I am proficient in scriptwriting, self-shooting, visual storytelling, and fostering strong relationships with contributors, ensuring authentic and engaging on-screen presence. I am adept at organising and managing productions with creativity and efficiency.

Former Paper Deliverer with a demonstrated history of efficiently delivering newspapers and magazines in Weston-Super-Mare, ensuring timely and accurate deliveries by arranging items based on the delivery route. Strong customer service abilities, maintaining a positive and friendly attitude while engaging with customers, seeking to leverage organisational skills and customer interaction experience in future roles.

Creative and hard-working 19-year-old having completed Art & Design Foundation Studies at Loughborough University and going on to study Graphic Design. As well as being flexible and reliable, I have a variety of skills which I would be able to apply to the workplace. I have experience working with a team as a cashier and always strive to create a friendly and efficient environment for ultimate customer satisfaction.

Dynamic and results-driven IT Team Leader with over two years of proven experience leading and motivating high-performing teams in fast-paced technical environments. Skilled in project management, technical troubleshooting, and delivering exceptional user support, with a strong focus on meeting deadlines and ensuring service excellence. Combines solid expertise in current IT systems with a growing interest in cybersecurity and IT management. Known for clear communication, proactive leadership, and the ability to align technical solutions with organizational goals. Continuously seeking to deepen knowledge in cybersecurity practices and leadership development to drive innovation, resilience, and team success.

Confidently skilled culinary professional with knowledge in food and beverage management, dietary restrictions, and special diets catering. Demonstrates proficiency in budgeting, staff management, and resourceful problem-solving. Adept at food presentation and maintaining high standards of food hygiene. Committed to building strong customer relationships and delivering exceptional customer service while remaining calm under pressure. Career goal: to leverage culinary expertise to enhance dining experiences and drive operational excellence.
A confident , competent and strong leader.
Focused on sales and enhancing customers experience

 A highly skilled professional with extensive expertise in machinery operation, logistics systems, and production efficiency. Demonstrates exceptional standards of work and adaptability, with a strong understanding of both hand and power tools. Proficient in technical drawing interpretation and process management, ensuring optimal factory throughput and risk assessment. Committed to health and safety application while effectively managing people and client relations. Career goals include advancing in roles that leverage skills in high-pressure management and enhancing production processes. 

Accredited graduate of Film Production, further pursuing Scriptwriting. Experienced working in team environments to exceptional standards. Reputation for effective organisation, personable customer service and willingness to learn.

A detail-oriented professional with expertise in efficient communication, organizational awareness, and demand planning. Demonstrates proficiency in MRP/ERP system processes and data analysis, ensuring optimal inventory management and project execution. Skilled in Microsoft Office, committed to leveraging analytical skills for strategic decision-making and continuous improvement within dynamic environments.

 I'm a highly motivated and dedicated student , with a proven ability to work effectively in team environments, eager to embark on an Adult nursing degree apprenticeship within the NHS. While early in my career, I am very passionate about anything related to healthcare as I am eager to apply my academic knowledge and developing practical skills in a clinical setting. I am also very committed to contributing to a multidisciplinary team, providing excellent patient care and gaining comprehensive experience in healthcare operations to support the delivery of high quality services. 

Multilingual art consultant and gallery executive with extensive experience in commercial galleries, museums, and private collections. Skilled in art sales, curatorial support, patron relations, and event coordination. Demonstrated ability to build strong relationships with artists, collectors, and institutions. Proven track record of curating high-profile exhibitions and delivering top-notch client service. Dedicated to advancing museum and foundation initiatives through thorough research, exhibition planning, and stakeholder engagement. Seeking to contribute expertise to a dynamic cultural institution or foundation focused on contemporary art and community enrichment.

Dynamic volunteer with Esv, skilled in organizing community events and enhancing public safety. Demonstrated problem-solving and teamwork while fostering inclusivity and cultural awareness. Successfully supported fundraising efforts and mentored new volunteers, showcasing strong interpersonal communication and efficient time management. Committed to promoting environmental awareness through engaging educational workshops.

Proficient in advanced Excel, Word, PowerPoint, Business Objects, and SAP, with expertise in data analysis and interpretation. Skilled in delivering Excel training to enhance team capabilities and streamline operations. Adept at leveraging analytical tools to drive insights and support decision-making processes. Focused on utilising technical skills to contribute to organisational success and continuous improvement.

Dedicated professional with a strong foundation in client relationship management and business writing. Demonstrates exceptional attention to detail, integrity, and confidentiality. Skilled in dictation, interpersonal communication, and maintaining resilience under pressure. Committed to fostering positive attitudes and achieving excellence in all tasks.

Dedicated and detail-oriented Medical Officer with four years of clinical experience, including a comprehensive one-year housemanship at Lagos University Teaching Hospital. A graduate of Jinzhou Medical University, with a strong foundation in general medicine and a growing interest in surgical care—particularly in laparoscopic techniques and the management of gastrointestinal diseases. Demonstrates a keen interest in clinical research, particularly in surgical innovation and gastrointestinal pathology, with a long-term goal of contributing to evidence-based surgical practice. Committed to continuous learning and professional development, with excellent observational, communication, and team collaboration skills. Currently seeking a clinical attachment in a high-performing surgical department to gain advanced insight and practical exposure under expert supervision.

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