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I am an 18-year-old school leaver, keen to secure a full time job. I am reliable with excellent timekeeping and punctuality skills. Strong teamwork and communication skills demonstrated while playing and competing internationally in volleyball. Friendly and kind person who can get along with anyone and enjoys working with other people.

Skills
IT skills - confident computer user, experienced using all aspects of Microsoft Office
365.
Team player - able to contribute within a team as well as under my own initiative, keen to put my hand to any task.
Communication skills - offers a non-judgemental and friendly approach, listens to the customer and responds appropriately both face to face and on the telephone. Takes and relays messages accurately.
Presentation - Well presented, hard working and honest and can be relied on to turn
up on time, every day.

Achievements
07/23
Duke of Edinburgh (Silver)
I have my Duke of Edinburgh silver award which I obtained by doing 6 months of volunteering work. I also had to do 6 months of developing a sport to achieve a goal and finally 3 months of learning a new skill.
02/23
First Aid Trained
I have been medically first aid trained by the St Andrews First Aiders.
08/24
European Championship Finalist
I represented Scotland in the U20s European Volleyball Championships in Greece. Where I competed against some of the best volleyball countries in Europe.

Work Experience
April 2024 - December 2024
On Board Hospitality Staff at Red Bus Bistro
I work on board an old London bus that delivers afternoon tea. I engage with national and international customers and give local advice and information about the city as we are touring. I also have experience in cash and card handling and possess excellent customer service skills. I ensure the bus is cleansed before each customer experience.

Business Stream - Scottish Water
January 2025 - Present
Billing Advisor
My current role is giving me experience in dealing data entry, I take information from the current water market and give estimations to calculate customer invoices, which I then forward to them for paying.
Telephony Experience, I daily take internal calls from our customer service team, as they rely on me to fix issues that they might not know about as they relate to my department, these could be problems with invoices (incorrect data), advising up to date billing for customers. They may also enquire about meter networks, as they are complicated if you aren't trained on them. Customer Service, I don't regularly receive external calls from customers, but I do occasionally take over from a customer service agent, who may need me to explain the billing processes and anything related, directly to the customer.

Education and Training
08/18 - 05/24 Gracemount High School National 5 - Computing Science (A) National 5- Physical Education (A) National 5- History (B) National 5- Mathematics (C) National 5 - English (C)
National 5 - Administration and IT (C) Higher - Physical Education (B) Higher -Computing Science (D)

Additional Information
In my free time I enjoy playing volleyball and captain my local team, in which I have developed responsibility and leadership skills that have helped lead my team and teammates to success. I am regularly named MVP, which is something I take great pride in. I also play for the U20 National Team and have captained them for a period of time. I have been fortunate to travel a lot due to volleyball and have played in countries such as Ireland and Greece, as well as competing in several cities across the United Kingdom.

Attentive and careful professional good with numbers and successful at working with little oversight to produce reliable results. Offers top strengths in organisation, analysis and time management.Furthermore an extremely motivated individual always giving 100% in every aspect possible as seen ranging from education to jobs to extracurricular activities.Someone who is comfortable working under pressure in a fast paced environment due to previous experience such as working at one of the biggest retailers in the world, consequently also contributing to excellent interpersonal skills, ranging from interactions with consumers to other colleagues etc.Furthermore, someone who is extremely flexible and able to adapt to changing circumstances,maximising efficiency and contribution for any field that is entered.

I am a highly compassionate and dedicated Care Assistant with over 10 years of experience providing high-quality personal and emotional support to individuals in need. DBS registered on the update service, ensuring trust and compliance for care provision. Skilled in assisting with daily living activities, meal preparation, and mobility support while maintaining a safe, respectful, and dignified environment. Adept at monitoring and reporting changes in health and well-being to ensure tailored care plans are effectively implemented. Known for fostering positive relationships with clients and their families through empathy, patience, and meaningful companionship. Committed to promoting independence, dignity, and an enhanced quality of life for those under my care.
I am a dedicated professional with extensive expertise in young and elderly assistance and dementia care, demonstrating a profound understanding of professional boundaries and infection control. I am also skilled in the application of risk assessment, assistive technology, and behaviour modification techniques to enhance client well-being. I am committed to maintaining dignity and respect for vulnerable adults while providing personal care and medication administration. Proficient in communication with families and delivering constructive feedback.
I also have a strong foundation in SEN understanding and learning disabilities.

Recent school leaver pursuing college education in September, seeking part-time employment during studies. Demonstrates strong adaptability to new environments and a commitment to acquiring new skills. Desire to balance academic responsibilities with work commitments effectively.

Results-driven professional with a focus on solutions and continuous improvement. Strong background in family management and customer service, complemented by retail experience. Known for effective teamwork and delivering exceptional customer experiences. Ready to apply skills and insights to new opportunities.

Accomplished professional with expertise in strategic visioning, innovation cultivation, and leadership proficiency. Demonstrates a strong command of enterprise resource planning systems to drive organisational success. Committed to leveraging skills to foster growth and achieve long-term business objectives.
Seasoned professional with focus on strategic leadership and business development. Transform businesses through innovative strategies and drive growth via collaborative team management and data-driven decision-making. Skilled in navigating complex challenges to deliver sustainable results.
Driven professional with keen ability to manage and coordinate executive tasks, ensuring seamless operations. Demonstrates strong communication and organisational skills, with proven track record in project management and stakeholder engagement. Poised to contribute to strategic initiatives and drive operational success.

Experienced professional with a strong background in credit card transactions, package dispatch, and retail software navigation. Proven ability to up-sell products and maintain accurate customer records. Seeking to leverage skills in a dynamic retail environment to drive sales and enhance customer satisfaction.

Dedicated professional with expertise in customer service, team leadership, and strategic planning. Demonstrates strong skills in invoicing and a commitment to enhancing operational efficiency. Aims to leverage these competencies to drive organisational success and foster a collaborative work environment.

Motivated student seeking temporary editorial experience either in the publishing industry or journalism industry. Brings strong communication and problem-solving skills to all tasks and has a talent for navigating challenges. Devoted to applying excellent proofreading and writing skills to advance organisational goals and to foster meaningful contributions.

Accomplished professional with expertise in planning and management, financial management, and project management. Demonstrates proficiency in P&L, budget allocation and control, and overhead cost reduction. Skilled in statutory management, financial reporting, and financial analysis. Adept at fostering client relationships and conducting partner level reviews. Proficient in using financial software to enhance operational efficiency. Strong negotiation skills complement a strategic approach to achieving organisational goals.

Results-oriented professional with expertise in communication, leadership, and customer service. Proven ability to excel under pressure while fostering a positive environment. Skilled in precise order taking and meal recommendations, contributing to enhanced customer satisfaction. Dedicated to continuous skill development and achieving growth in customer-centric roles.

 Experienced healthcare professional with extensive knowledge of NHS structures and healthcare policy expertise. Demonstrates proficiency in medical equipment handling, infection control, and advanced clinical training. Skilled in telemedicine platform expertise, patient care coordination, and evidence-based practice. Adept at quality assurance auditing, data analysis and interpretation, and healthcare improvement strategies. Committed to compassionate patient care and professional development guidance with a focus on mental resilience and stress management. Career goals include advancing healthcare informatics and enhancing patient education strategies to improve overall care outcomes. 

Experienced professional with a strong foundation in communication, information technology, and customer service within the construction industry. Demonstrates proficiency in Microsoft Office applications including Word, PowerPoint, Excel, Access, and Visio. Possesses specialised knowledge in health and safety in construction and asbestos management. Skilled in bricklaying, demolition, and hod carrying with a proven ability to handle difficult situations effectively. Committed to leveraging business skills to enhance operational efficiency and customer satisfaction.

Accomplished laboratory professional with extensive expertise in quality control, assay development, and regulatory compliance. Strong background in client-focused account management within the clinical diagnostics field. Proficient in conducting precise analyses, validating data, and utilizing advanced laboratory techniques to enhance research and diagnostic outcomes. Demonstrated success in managing critical medical accounts, cultivating relationships with healthcare stakeholders, and translating technical knowledge into customized solutions. Skilled in medical laboratory quality assurance, GLP standards, and immunological testing. Leveraging LIMS and IT tools for operational efficiency. Strategic thinker and effective communicator promoting teamwork for seamless service delivery and sustained performance excellence.

Qualified CIMA Accountant with over 21 years of experience in finance, including 13 years post qualified and 16 years in financial services. Broad experience built in Retail, Business & Commercial Banking across a multi-product set in financial, risk and strategic roles demonstrating consistent career progression. Reported directly to Senior Executives for 5 years, one of whom is -1 from being responsible for Lloyds Banking Group.

Highly skilled school leaver with a strong foundation in teamwork, leadership, and attention to detail. Known for thinking ahead and being a fast learner, consistently delivering high-quality results. Seeking opportunities to leverage these skills in a dynamic and growth-oriented environment.

Professional with expertise in safe manual handling, beverage preparation, and cleaning procedures. Proven ability to deliver exceptional customer service and operate tills efficiently, ensuring smooth transactions and high customer satisfaction. Committed to fostering a positive team environment and achieving service excellence.

 Dedicated anaesthetic operating department practitioner with 5 years of experience in perioperative care coordination and critical care management. Expertise in emergency theatre operations and maternity emergencies, providing reliable support during high-pressure situations. Proven ability to manage busy schedules, including weekend lists, while ensuring effective emergency response. Committed to healthcare compliance and continuous professional development to enhance patient care.  Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. 


Compassionate and driven individual with strong communication skills and background in customer service and teamwork. Proven ability to provide support and build trusting relationships with clients. Dedicated to enhancing quality of life and promoting well-being for those in care.

11+ years of experience in Performance Testing and Engineering using HP LoadRunner, JMeter, and good exposure to microservices, web, and batch performance testing. Expertise in Non-Functional Requirements analysis, Performance Test scope definition, and execution. Experience in both Waterfall and Agile methodologies, including CI/CD integration for Performance Testing. Skilled in performance monitoring and profiling tools like Dynatrace, Splunk, and Grafana. Strong knowledge of API testing, microservices validation, and performance testing for scalable architectures. Knowledge on Chaos Engineering and practices. Hands-on experience with automation testing using Cucumber (BDD), Selenium, Playwright, and RestAssured. Integrated automated testing into CI/CD pipelines using Jenkins, reducing release cycle time and improving deployment reliability. Good understanding of back-end technologies, cloud platforms, and DevOps tools. Proficient in using JIRA, Confluence, and other agile tools for test management and documentation. Strong ability to mentor and lead QA teams, fostering a culture of automation and performance excellence.

A dedicated professional with a strong focus on patient and family care, demonstrating exceptional leadership and team motivation skills. Adept at effective delegation, task prioritisation, and scheduling to ensure optimal performance. Proven ability in performance evaluation and training, coupled with excellent time management and communication proficiency. Committed to cultural awareness, empathy, and maintaining calm under pressure. Punctual, reliable, and consistently focused on delivering high-quality care.

   Reliable and motivated university student with strong experience in customer service, sales, and hospitality. Skilled at working efficiently under pressure, communicating clearly, and adapting quickly to new roles. Proven leadership and teamwork abilities, combined with a proactive attitude and a commitment to delivering excellent customer experiences. Looking to bring enthusiasm and a strong work ethic to a dynamic role in a fast-paced environment. 

I am a dedicated and dependable care professional with 22 years’ experience with a strong background supporting both adults and children in varied settings. Over the years, I have been dedicated to achieving positive outcomes for service users, families and carers. I have delivered strategies for managing challenging behaviours and advocating for individuals during review meetings. Demonstrating commitment to removing barriers to ensure individuals reach their full potential. I am currently working at Crocus Fields, a short breaks establishment for young people with autism and learning disabilities. I excel as a keyworker, adept at assessing needs and developing tailored care plans. I ensure safety regulations are met for the well-being of the individual .I communicate effectively, developing trusting relationships with children, families, and professional teams. As a shift co-ordinator, I ensure smooth operations by directing team members and adhering to policies, supported by her skills. I have built strong professional relationships and supported individuals through challenging times. Delivered personalised care plans within the care standards that improved individuals’ well-being. I continue to follow safeguarding principles and practices to protect or minimise individuals from risk. I have great strengths in communication, providing active listening and emotional intelligence . I have used my training and development to gain deeper understanding and direct experience.

To have international cultural exposure and hands on experience in the field of healthcare. Seeking career advancement and a challenging work environment. Looking to deliver compassionate, service-oriented caregiver,focus on building strong relationships, actively listening to needs and providing emotional support.

 PhD candidate in Mechanical Engineering at University College London, with a strong background in gas turbine design, turbomachinery, and sustainable energy. Experienced in 1D/3D turbine design, MATLAB-based modelling, and full engine testing. My academic and professional experience includes research in aerodynamics, propeller design, and solar energy.  I am now looking to apply these skills in an industry role where I can contribute to clean propulsion, sustainable power systems, or advanced thermal-fluid technologies; ideally in a team that values innovation and impact. 

Accomplished professional with expertise in healthcare strategy and policy design, aligning initiatives with Vision 2030 goals. Demonstrates proficiency in wellness and entertainment integration, KPI management, and data-driven planning to enhance organisational performance. Skilled in stakeholder engagement and partnership building, fostering collaborative environments for preventive and community health advancements. Utilises innovation and design thinking to lead multi-disciplinary teams towards transformative solutions. Committed to driving impactful change within the healthcare sector through strategic leadership and visionary planning.

A detail-oriented professional with expertise in Canva designing and multitasking mastery, known for exceptional till balancing accuracy and efficient customer handling. Demonstrates strong teamwork skills, contributing to seamless operations and enhanced customer satisfaction. Committed to leveraging these competencies to drive success in future roles.
Enthusiastic student with passion for creating engaging social media content. Collaborates with influencers to drive audience engagement and master algorithmic strategy. Eager to take on new challenges and increased accountability to contribute to company success.

Organised Cleaning Site Supervisor with talent for leading teams and maintaining high standards. Successfully improved cleanliness and safety across multiple sites, fostering productive working environment. Known for resolving issues swiftly and implementing effective cleaning protocols, ensuring client satisfaction.

Dedicated healthcare professional with expertise in adapting to patient needs and communicating effectively with dementia patients. Skilled in providing personal hygiene maintenance assistance, ensuring a high standard of care and comfort. Committed to enhancing patient well-being through compassionate and tailored support.
Committed Health Care Assistant focused on enhancing daily life of patients through compassionate care. Provides physical assistance and mental stimulation for holistic wellbeing. Diligent in monitoring symptoms and progress to boost health outcomes.
Flexible Health Care Assistant with years of experience. Improves health outcomes and quality of life through meticulous service provision. Delivers attentive and compassionate care.

Dedicated professional with caring nature, motivated to support students in their educational journey. Possesses strong communication and organisational skills, coupled with knack for problem-solving and adaptability. Committed to fostering a positive and inclusive learning environment to help students thrive academically and personally.

Dynamic and adaptable professional excelling in communication, organisation, and meticulous attention to detail. Exhibits exceptional team collaboration and innovative problem-solving, thriving under pressure while maintaining flexibility. Committed to delivering outstanding customer service with keen cultural awareness, aiming to leverage these competencies in a challenging role fostering growth and innovation.

Motivated and dependable person with skills in communication, teamwork, and problem-solving gained through pharmacy and educational support roles. Demonstrates strong organisational abilities and the capacity to remain calm under pressure. Committed to maintaining confidentiality and delivering excellent customer and student support. Eager to contribute effectively to a dynamic team while continuing to develop professionally.

 Positive and reliable, with a talent for customer service after 2 years of experience with a keen eye for detail. Knowledgeable about maintaining a clean and organised workspace, handling transactions, and working well under pressure after multi-tasking in fast-paced environments and working with different people. Skilled in communication and problem-solving skills that ensure smooth and pleasant interactions with customers enhancing satisfaction and operational efficiency.   

A technical customer support specialist with nearly 20 years experience, with the past 10 years spent in the highly regulated pharmacy IT sector

Adept in diagnosing. A friendly customer centric analyst, focusing on putting the customer at ease. Effectively managing difficult situations with confidence

Enjoy working with colleagues and branches

Experienced professional with extensive knowledge of betting shop operations, betting regulations, and the gambling industry. Demonstrates exceptional communication skills, a diligent work ethic, and a proven ability to upsell effectively. Committed to delivering high-quality service while leveraging industry insight to drive business success.

Accomplished professional with expertise in data modelling, analysis, and interpretation. Proficient in SQL database management and Microsoft Power BI, delivering insightful data-driven solutions. Committed to leveraging analytical skills to enhance business decision-making processes.

 A dedicated student with sufficient experience in the customer service sector. With expertise in returns processing, till management, effective multitasking, product display and food preparation. Demonstrates exceptional customer service skills and a strong understanding of health and safety regulations. Proficient in kitchen cleaning and maintenance, with a focus on food safety mindfulness. Completed first aid training, ensuring preparedness for emergency situations. 

 Dynamic professional with expertise in staff recruitment, crisis handling, and safety consciousness. Demonstrates strong interpersonal communication and commercial awareness, coupled with analytical thinking skills. Committed to leveraging these competencies to drive organisational success and enhance team performance.  Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. 

I have a strong background and history of supporting people with disabilities with a specialist knowledge in autism, learning disability and mental health.

Always paying attention to details when I am undergoing any task.
Work well under pressure especially when they are tight deadline.
Independent problem-solver focused on customer service.
Adapt to multi-tasking that is required in a customer service environment and in my current position at the Finance department.
Seeks solutions to problems
Energetic employee well-versed in strong communication and organization skills.
Able to adapt to the always changing customer needs following the company policy.
Takes on challenging new role using interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Honest and reliable.
I have been working in the ticket office at Watford Junction for over eighteen years in a very busy environment.
I have been dealing with customers whether it is to do with enquiries or finding the best ticket available and tailored to their needs. Always polite and caring.
I have a very good knowledge of the ticket issuing system provided.
I am currently working at Birmingham Head Office for the Finance Department on a secondment basis since August 2024.
I have grown personally and professionally thank you to the people who have supported me and encourage me, guided me.
It has been a wonderful experience and I feel I am ready for the next step in my career.
kind regards
Angela Moretti







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