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Astute professional offers strong background in operations management. Possesses excellent interpersonal skills and high-level business acumen. Excels in detail-focused environments, leveraging industry knowledge and superior organisation skills.

Compassionate, reliable, and dedicated individual with a strong commitment to providing high-quality, person-centred care and support. Passionate about promoting the independence, dignity, and wellbeing of individuals from diverse backgrounds and with varying support needs. An excellent communicator with strong interpersonal skills, able to build trusting relationships with service users, families, and colleagues. Calm, patient, and adaptable, with the ability to work effectively both independently and as part of a team. Committed to safeguarding, maintaining confidentiality, and delivering compassionate support that enables individuals to achieve their goals and improve their quality of life.


  Recent A-level graduate with predicted grades of A*AA, preparing to study Neuroscience at university. Alongside my studies, I completed work experience with BP and EDF Energy, run online drum lessons independently, coached Year 7 and 8 pupils in football, and played for Whitton Wanderers for over 10 years, including serving as team captain. These experiences have strengthened my communication, organisation, teamwork and leadership skills, while teaching and coaching have developed my confidence working with people of different ages. I am reliable, quick to learn and looking for a part-time role where I can make a positive contribution as part of a team.


Experienced Professional with a background in community engagement, incident investigation, and operational coordination at Merseyside Police. Demonstrates expertise in resolving operational issues, preparing detailed reports for legal proceedings, and managing conflict through effective communication.
Previously served as a Police Community Support Officer and Police Constable, providing reassurance to victims and leading community engagement sessions.
Experience as Manager at Silver Palace involved inventory management and customer service excellence. Career goals include further enhancing community safety initiatives and operational efficiency.


  OSS/NMS Architect with experience in Telecom (OSS/BSS) and Banking domains.
  Expertise in IBM Netcool, SolarWinds, TimePictra, SCADA, and Infinera monitoring solutions.
  Design, architecture, implementation, and support of enterprise monitoring and OSS platforms.
  Led platform upgrades and migrations for Netcool, SolarWinds, TimePictra, and related monitoring systems.
  Strong experience in fault management, performance monitoring, event management, and service assurance.
  Integrated NMS, EMS, OSS, Inventory, ITSM, and third-party systems using APIs and automation.
  Skilled in solution design, requirements gathering, and technical documentation.
  Experience in project delivery, effort estimation, resource planning, and stakeholder management.
  Good understanding of ITIL processes, including Incident, Problem, Change, and Release Management.
  Hands-on experience with ServiceNow, SCCD (Maximo), Remedy, and Bridge Clarify.
  Strong automation and scripting skills using Python, Perl, Shell, Java, and REST APIs.
  Experienced in Linux/Unix administration, troubleshooting, and operational support.
  Quick learner with the ability to adapt to new technologies and business needs.

Technical Skills:
Monitoring & OSS: IBM Netcool, SolarWinds, TimePictra, Icinga, Grafana
Network Technologies: SCADA, Infinera, Telecom
Networks OSS Inventory: Amdocs Cramer
Cloud & DevOps: Azure, Ansible, GitLab CI/CD Programming & Automation: Perl, Shell, Python, REST APIs
Databases: Oracle, DB2,MS SQL
ITSM Tools: ServiceNow, SCCD (Maximo),BMC Remedy, Bridge Clarify
Reporting & Automation: Cognos, Resolve Automation
Operating Systems: Linux, Windows
Key Strengths :

  OSS/NMS Architecture & Solution Design Monitoring Platform Upgrades & Migrations
  System Integration & Automation
  Event & Fault Management
  Service Delivery & Technical
  Leadership Vendor & Stakeholder Management
  Technical Documentation & Governance
  Project Planning & Delivery


 Fourth-year dental student at Dundee with a strong commitment to providing personalized and compassionate oral healthcare. Actively seeking diverse clinical experience in general practice to enhance skills and knowledge. Background in hospitality and healthcare fosters adaptability and effective communication, contributing to a collaborative team environment focused on patient-centred care. 

Electrical, electronic and communications engineering background with solid knowledge of signal processing, communications systems, MATLAB/Simulink simulation, and basic circuit analysis. Presales engineering internship experience supporting customer requirement analysis, technical solution explanation, bid-material preparation, onsite inspection, and basic equipment troubleshooting. Strong in engineering documentation, data organisation, cross-functional coordination, and translating technical parameters into practical customer-facing solution recommendations.

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