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Results-focused operations and marketing professional with 4+ years' experience in high-volume warehouse logistics, inventory management, and digital marketing. Proven ability to optimize workflows, maintain high accuracy, and consistently meet tight deadlines through data-driven problem solving and strong team collaboration. Skilled in inventory control, quality assurance, customer engagement and basic data analysis—highly adaptable and ready to apply diverse transferable skills in Customer Service, Retail, or Operational roles to deliver exceptional service and support business growth.

Hardworking and committed student applying for an Apprenticeship in Finance and Accounting. Adaptable to new situations and people, and embraces challenges with resilience, showcasing a strong work ethic and enthusiasm for personal growth.

11 Years experience in palliative, end of life hospice care
10 Years previous managerial experience (company director)


  Compassionate funeral professional experienced in supporting bereaved families during emotional circumstances.
  In policing demonstrated ability to handle challenging situations with empathy, integrity, and strong conflict resolution skills.
  Committed to public safety and fostering positive community relationships while utilising strong interpersonal skills developed through extensive community service.


After extensive experience in banking and finance and now a five-star hotel in the heart of London, I am looking to put my customer service skills to use in a fine dining restaurant. My skills can be easily translated into a new role and I am ready for the challenge.

Philycia Obeng

About me

My name is Philycia Obeng, though most people know me as Philly. I am a Client Success and Account Management professional with over 10 years of experience in the travel industry, specialising in strategic account growth, client relationship management, and travel programme optimisation. I hold qualifications in Travel & Tourism Management and a degree in Aviation Management.
Throughout my career, I have managed global accounts across the oil & gas, pharmaceutical, and investment banking sectors, developing trusted partnerships and delivering tailored travel solutions that support business objectives. I am passionate about building long-term client relationships, identifying opportunities for improvement, and implementing strategies that enhance service, drive growth, and deliver measurable cost savings.

Facts & figures

My commercial mindset and strong negotiation skills have enabled me to secure significant results, including signing four new contracts within my first three months in my current role, recovering more than £97,500 through successful supplier negotiations and refunds, negotiating supplier agreements that generated annual savings of £20,000, and growing a client account to three times its original value within a year.

My passion

I am committed to continuous professional development, having completed The Affinity Programme in Client Success Management, the Aspire CMI programme, and a Client Success Management Bootcamp. I take a hands-on approach to every client implementation, ensuring I fully understand each organisation's objectives and deliver a seamless, high-quality client experience. I have Initiated migration discussions with Oceans clients to ensure a seamless transition to the Navan platform.

An organised, hardworking and effective communicator and listener. Looking to build a career in Administration or Education. Can work to a high standard for general administration duties, within a customer service environment. Compassionate and reliable, with a willingness to learn new skills and undertake training if needed to meet the needs of the business.
Available to start work from End of July, Early August.
Able to focus well and pay attention to detail.

 Trustworthy Parts Manager with 39 years of experience in the Agricultural parts industry. Dedicated to providing outstanding customer service by leading a motivated team who work efficiently and accurately to deadlines. 

A highly motivated, ambitious, and conscientious 16-year-old with a genuine passion for the retail industry and a strong commitment to delivering exceptional customer service. Having gained retail experience from a young age, I have developed a solid foundation in customer interaction, teamwork, communication, and working effectively within fast-paced environments. These experiences have strengthened my professionalism, resilience, and ability to adapt to new challenges with confidence.
I am eager to continue expanding my knowledge and practical experience within the retail sector while making a meaningful contribution to a forward-thinking organisation. Recognised for my reliability, positive attitude, and willingness to learn, I approach every responsibility with enthusiasm, integrity, and determination. I thrive in collaborative environments, embrace constructive feedback, and am committed to maintaining the highest standards of service while continually striving for personal and professional development.

Dynamic professional with a strong foundation in communication skills, team leadership, and customer service excellence. Demonstrates a commitment to health promotion advocacy, driving initiatives that enhance community well-being. Aspires to leverage these competencies in roles that foster growth and positive impact within organisations.

Dedicated professional with extensive expertise in warehouse operations and materials handling. Proficient in materials stacking techniques, load balancing, and forklift operation, ensuring efficient and safe logistics processes. Demonstrates strong troubleshooting aptitude and equipment maintenance acumen, contributing to seamless warehouse functionality. Committed to maintaining high safety standards while optimising operational efficiency.

A highly disciplined and bold professional with exceptional leadership abilities and a proven track record in resolving issues through critical thinking. Known for kindness, empathy, compassion, and comprehension, fostering positive relationships and effective teamwork. A creative thinker and high achiever with excellent communication and listening skills, adept at managing relationships and collaborating professionally. Committed to effective time management and achieving organisational goals while maintaining a positive outlook.

Dynamic communications professional with a proven track record in driving impactful strategies and initiatives that enhance organisational success. Expertise in developing and implementing comprehensive communication plans aligned with business objectives. Recognised for a collaborative approach and adaptability in fast-paced environments, ensuring effective stakeholder engagement. Proficient in strategic planning and content development, delivering compelling narratives that resonate with diverse audiences.

Experienced HGV Class 2 Driver skilled in safe vehicle operation and load securing. Delivers goods on time while maintaining accurate delivery records and promptly reporting vehicle issues. Enhances customer satisfaction through attentive service and effective communication during deliveries.

Friendly and adaptable, equipped with strong communication and teamwork skills, paired with experience handling tasks in high-pressure environments. I possess a solid foundation in customer service and problem-solving, ensuring seamless and enjoyable experience for patrons. With extensive experience working with young children in school and sports environments, including SEND individuals, I am well versed in delivering specially tailored experiences.
I am ready to actively contribute and eager to learn as part of a team, and am dedicated to enhancing customer satisfaction and loyalty.

Offering strong organisational skills and a customer-centric approach. Knowledgeable about team leadership, conflict resolution, and maintaining high standards of store operations. Ready to use and develop communication, problem-solving, and management skills.

Dedicated professional with extensive expertise in client care and support, specialising in disability awareness and autism spectrum disorder support. Demonstrates exceptional skills in risk assessment application, infection control knowledge, and safeguarding protocols. Proven ability to manage interpersonal relationships and maintain professional boundaries while providing personal care assistance and palliative care understanding. Adept at crisis intervention strategies, health and safety compliance, and documentation expertise. Committed to enhancing client well-being through effective communication skills, resourcefulness, and initiative taking.
Compassionate Support Worker with knack for building positive relationships and creating supportive environment. Skilled in managing challenging behaviours and providing emotional support, resulting in improved client well-being and increased independence. Known for fostering trust and promoting positive atmosphere.
Offering strong interpersonal and communication skills with compassionate approach to supporting individuals. Knowledgeable about active listening, problem-solving, and providing emotional support. Ready to use and develop empathy, patience, and teamwork in Support Worker role.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Motivated Supprt Worker with 2.8 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.

Commercially focused and relationship-driven insurance professional with extensive experience developing strategic broker partnerships, delivering profitable growth, and influencing stakeholders of all levels to achieve mutual business growth. Proven track record in driving sales performance, managing key accounts, negotiating commercial agreements, and leading strategic initiatives that improve customer outcomes and business profitability.
Recognised for building trusted relationships with brokers, senior executives, and cross-functional teams to deliver sustainable growth and market-leading distribution solutions. Strong financial and regulatory awareness as well as strong analytical skills and a data-driven approach to identifying opportunities, improving retention, and enhancing commercial performance

Organised, caring and reliable Nanny with good skills and an excellent rapport with young children. Full of enthusiasm for organising creative and educational activities.

Having completed a Master's degree from Cardiff Business School, I am actively seeking a role in management, operations, or finance. I bring strong analytical, leadership, and organisational skills, with experience in team leadership, business operations, process improvement, and organisational coordination. Proficient in Excel, Xero, and data-driven decision-making, I am eager to contribute to organisational success while continuing to develop my professional expertise.

I am an enthusiastic and reliable person with a good work ethic and an eagerness to learn. I enjoy being part of a team and despite my little experience i am eager to develop new skills while making a positive contribution to the workplace.

Compassionate and dedicated Social and Care worker professional with experience supporting vulnerable individuals, children, and elderly residents in both educational and residential care settings. Skilled in safeguarding, promoting well-being, assisting with daily living activities, and maintaining accurate care records. Demonstrates strong communication, empathy, and teamwork skills while working within multi-disciplinary environments. Committed to promoting dignity, independence, and person-centred care while supporting the well-being and safety of service users. Compassionate Social and Care Worker with experience supporting vulnerable individuals in educational and residential care settings. Delivered person-centred care, promoting dignity and independence while maintaining accurate care records. Collaborated effectively within multi-disciplinary teams to enhance the well-being and safety of service users.

 Detail-oriented and enjoy problem solving. In previous experiences I have learnt to self-motivate and how to efficiently solve problems without supervision. I work well as part of a team as well as on my own. I am able to communicate effectively in a professional and friendly manner with supervisors, colleagues and customers. I work very well under time constraints while maintaining a high quality of work. 

Accomplished Service and Commissioning Engineer with extensive experience at Xylem Water Solutions, specialising in documentation management, commissioning procedures, and system diagnostics. Demonstrates exceptional engineering judgment and technical reporting skills, ensuring regulatory compliance and optimal system performance. Proven track record in customer relationship management and technical liaison, enhancing client satisfaction through effective communication and adaptive problem solving. Committed to workplace safety and environmental compliance, with a proactive work ethic and leadership qualities. Aspires to leverage expertise in water solutions engineering to drive innovative projects and sustainable practices. Proactive Service and Commissioning Engineer with expertise in team leadership and client relationship management. Facilitates training sessions to elevate team capabilities and customer engagement. Implements risk assessment procedures to uphold safety protocols and ensure project success.

Accomplished professional with extensive expertise in licensing, team management, and client relationship management. Proven track record in performance metrics analysis and strategic planning, driving successful client onboarding and implementation. Committed to leveraging skills to enhance organisational growth and efficiency.

Project Engineer with over 3 years of experience delivering multidisciplinary projects within the water industry, from design through to completion. Skilled in project delivery, engineering design, and stakeholder management, with expertise in AutoCAD and Autodesk Inventor. Proven ability to deliver projects exceeding £2 million while maintaining quality, compliance, and programme objectives.

Adaptable and driven professional with solid foundation in technical problem-solving and hands-on mechanical skills. Proficient in troubleshooting complex systems and collaborating with multidisciplinary teams. Ready to contribute to success of any team I join.

I am a dedicated university student pursuing a degree in Computing and Digital Technologies, with a strong foundation in technical problem-solving and system development. I possess a flexible schedule, with full availability except on Tuesdays and Thursdays, allowing me to effectively balance academic and professional commitments. I am eager to contribute to a dynamic organisation where I can apply my technical knowledge, analytical skills, and commitment to excellence while continuing to develop my experience within the IT industry. I was born and raised in England so my English skills are very strong and professional. I have friends and family often ask me to organise a variety of resources such as spreadsheets, databases, and code.

Compassionate professional with a strong background in animal care and personal caregiving. Manages daily routines to ensure the welfare of animals and individuals through attentive care and safety awareness. Excels in customer service, team collaboration, and maintaining hygiene and organisation. Enhances community engagement by providing reliable support and empathetic interaction.

Engaging Student Ambassador with expertise in enhancing visitor experiences and guiding applicants to university resources. Delivers exceptional customer service, fosters client engagement, and collaborates effectively within teams. Skilled in communication, problem-solving, and conflict resolution, maintaining composure under pressure. Focused on contributing to organisational success while advancing project management capabilities.

Hospitality professional with experience in customer service, food preparation, event preparations, and maintaining cleanliness standards. Adept at handling high-pressure environments, ensuring guest satisfaction, and supporting team operations seamlessly. Skilled in taking orders, serving food and beverages, helping customers, and managing operations efficiently.

To contribute outstanding, competitive, and highly organized support services within the company workplace by delivering professional assistance to clients, ensuring efficient operations, fostering strong client relationships, and continuously enhancing the organization's flexibility, reliability, and credibililty through dedication, teamwork, and excellent customer service.

I am a dedicated, compassionate, and approachable individual with the enthusiasm for supporting children, young people, and families through difficult circumstances. I have a strong ability and the resilience to build trusting relationships and create safe, supportive environments where individuals feel listened to, valued, and understood.
I have a good understanding of mental health, trauma, and the impact that domestic abuse can have on children and families. I use a person-centred and empathetic approach when communicating to provide emotional support while promoting resilience, wellbeing, and positive outcomes as well as building and encouraging motivation.
I have excellent communication and interpersonal skills and am confident working both independently and as part of a team. I am a good listener, and communicate effectively with people from a wide range of backgrounds, taking all situations into account. I am also skilled in interpreting policies and guidelines and producing clear, accurate, and detailed reports.
I have knowledge of cognitive behavioural therapy (CBT) principles, which supports my understanding of emotional wellbeing and abuse. I have completed safeguarding and child protection training and have a strong awareness of my responsibilities in protecting vulnerable children and adults.
I am calm, patient, organised, and adaptable, and I work well under pressure while maintaining a compassionate and non-judgemental approach. I hold a full driving licence and am committed to providing high-quality support that empowers children and families to make positive changes.
In addition to my professional experience, I volunteer as a counsellor, where I continue to develop my skills in active listening, emotional support, and helping individuals work towards personal growth and improved mental wellbeing.

Sono un professionista nell'ambito della vigilanza nel settore logistico (last-mile) e quello dei data center, con esperienza pluriennale nella gestione di team fino a 40 membri, garantendo organizzazione impeccabile, rispetto delle linee guida ed efficienza esecutiva. Pongo massima attenzione alla formazione del personale come chiave per il miglioramento continuo del servizio e sono fortemente orientato a creare valore per i clienti, andando oltre le normali aspettative richieste dal servizio. Possiedo buone doti comunicative e di leadership organizzativa, che mi consentono di inserirmi senza troppe difficoltà in nuovi team o anche in nuovi contesti lavorativi.


Dedicated professional with insight in document interpretation and a strong work ethic, excelling in aircraft on ground (AOG) teamwork.
Demonstrates hands-on component replacement skills and proficiency in inspection and troubleshooting, complemented by effective preventive maintenance strategies.
Skilled in troubleshooting management and time management efficiency, aiming to leverage these competencies towards enhancing operational efficiency and reliability.

Department Manager equipped to lead daily operations with focus on team leadership and operational efficiency with the key focus on productivity and improvement. A decisive leader with good communication skills and experience of implementing change. Works with teams to achieve goals and improve performance and implement actionable improvements to achieve objectives.

Accomplished International Director with expertise in strategic planning and change management, with a result-driven approach and advanced negotiation skills. Demonstrates leadership excellence and executive presence, fostering collaborative organisational development. Proficient in budget planning and forecasting, with a strong focus on customer relationship management and cultural awareness. Committed to initiative taking and planning, aiming to leverage these competencies for continued success in across international environments. Committed to supporting operational success and development. Liaises with C-level executives to drive corporate objectives. Persuasive leader with excellent history of YOY growth.

Communications professional with experience across editorial, agency, corporate, startup, and higher education environments. Skilled in developing audience-focused content, identifying compelling stories, and translating complex topics into clear and engaging communications. Experienced in stakeholder collaboration, multi-channel storytelling, and organisational communications. Currently completing an MSc in Strategic Communication at the University of Liverpool, with a particular interest in how organisations communicate complex ideas and emerging technologies to diverse audiences.

Responsible student with excellent academic record seeks to gain new skills in a new setting. Friendly and dedicated to helping others, prepared to learn and support team.

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