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Customer service professional with over 20 years of experience in fast-paced operational and charity environments. Expertise in managing complex inquiries, building trusted relationships, and providing accurate administrative support under pressure. Currently balancing part-time roles with Avanti West Coast and Thembalitsha UK, focusing on frontline customer support, relationship management, project coordination, and stakeholder engagement. Aiming to leverage these transferable skills to enhance client experiences at CareADHD.

 Accomplished professional with extensive expertise in quality management systems, process improvement, and operational excellence. Demonstrates a strong ability to drive performance optimisation through the application of lean principles and the model for improvement. Skilled in change management, risk management, and governance strategy, with a proven track record in strategic execution and corporate planning. Adept at benefits realisation and portfolio strategies, ensuring effective stakeholder and executive engagement. Offers cross-functional leadership capabilities, focusing on capability development and leadership training. Committed to service optimisation and policy implementation within complex management environments.  Results-driven Continuous Improvement Manager with a knack for streamlining processes and driving operational efficiencies. Led cross-functional teams to implement lean methodologies, resulting in significant cost reductions and enhanced productivity. Recognised for fostering a culture of continuous improvement and boosting team performance through innovative problem-solving. 

Retired (March 2026) and looking to explore different opportunities, e.g. charity work, voluntary support, casual employment.

An accomplished professional with extensive expertise in P & L management, corporate governance, and decision-making. Effective mentoring and leadership, board level communication and customer service. Proficient in employee management, operations management, and annual budgeting, with a strong focus on staff development and achieving strategic goals. Skilled in crisis management and regulatory compliance, committed to driving organisational success through innovative solutions.

 A highly skilled professional with a strong foundation in communication, listening, and organisational skills. Demonstrates patience, empathy, and adaptability. Excellent time management and prioritisation skills, with a detailed understanding of safeguarding, confidentiality, and GDPR. Capable of working independently while fostering positive team relationships. 

Motivated individual enthusiastic about challenging work. Adapts easily to different environments and flexes with changing demands. Energetic worker dedicated to creating fun environment and helping participants enjoy events. Works well within teams to develop creative ideas and solve diverse problems impacting guest safety and satisfaction.

Hi I am 18 years old,I left school at 16 after completing my GCSE’s, I went to sports college in nantgarw from September to December 2024.Ifinished there there 22.12.24 as I was waiting to get in to military college when I went to sports college,I started military college in January 2025 and left in June of 2026 when my course finished. When I was there I learnt a lot about discipline,working confidently on my own or as a team,physical fitness,was the major role of my time at the college.upon leaving i am now looking for my first job,where I can put these skills in to action.i am trustworthy,punctual,loyal and I believe I would be an asset to any company.I have also been part of a rugby team since I was 4 years old where I have learnt many skills. My time keeping is exceptional,I am flexible as I’m times and days,

Dynamic and innovative professional with a proactive attitude and extensive experience in strategic marketing techniques, brand development, and tactical thinking. Demonstrates proficiency in copywriting, WordPress, and web development basics, with a strong focus on URL structuring. Committed to driving innovation and achieving measurable results through effective marketing strategies.


Reliable and hardworking professional with experience in manufacturing and logistics. Strong work ethic, excellent attention to detail and the ability to work efficiently both independently and as part of a team. Committed to maintaining high standards, following Health & Safety procedures and delivering quality results. Looking for an opportunity to contribute to a successful organisation while continuing to develop my skills.

Dedicated Apprentice Electrician supporting electrical installations and optimising project efficiency through effective tool and equipment coordination. Maintains organised workspaces to ensure safety standards. Committed to continuous learning and skill application in fast-paced environments, with a focus on aligning career goals with health and fitness aspirations. I will be available full time now and will be available 4 days a week when I restart my course in September

After 33 years in education, working as both a nursery teacher and later a headteacher, I am looking for a new chapter in my career. Throughout those years, books and storytelling have been central to my work and my life. Encouraging children to discover the joy of reading, recommending books to families, and creating a love of literature have been some of the most rewarding aspects of my career.
I believe my experience has given me many transferable skills that would be valuable in an independent bookshop.
I have been a customer of the Forum bookshop since it was housed in the shop in the village square and then an avid regular at the children's bookshop both for my own children and my school and now I often visit the Forum at the old chapel. My local bookshop is the Forum in Corbridge, but I have also been to The Bound and the Accidental Bookshop. What always impresses me is the enthusiasm and knowledge of the booksellers and I'd like to be part of that.
What particularly appeals to me about working in an independent bookshop is the opportunity to be part of a business that values personal service, supports its local community and shares a genuine passion for books. I would enjoy getting to know regular customers, recommending titles, helping with events and creating a warm, welcoming atmosphere where people feel inspired to browse and return.
I am organised, dependable and used to working in busy environments where teamwork is essential.
Although this role represents a change in career, I see it as a natural progression into work that reflects my lifelong passion for reading. I would be delighted to bring my experience, enthusiasm and commitment to excellent customer service to your team and would welcome the opportunity to discuss my application further.

Compassionate professional with a strong foundation in communication and interpersonal skills, adept at building meaningful relationships and delivering exceptional care. Proven track record in efficient task management and collaborative teamwork, fostering a supportive environment. Committed to making a positive impact in care assistant roles through dedicated service and support.

Accomplished Health & Safety Professional with extensive experience in delivering inspections, audits, and compliance checks across diverse sectors including manufacturing, engineering, and logistics. Demonstrates expertise in quality auditing, risk assessment, and accident investigation while providing behavioural-based training and PPE awareness. Proven ability to build strong relationships with stakeholders and manage schedules independently over large geographical areas. Skilled in report writing, documentation, and implementing corrective actions to enhance workplace safety. Career goal: to leverage skills in health and safety compliance to drive continuous improvement in organisational safety standards.

Dedicated mental health professional with expertise in trauma-focused cognitive behavioural therapy and exposure and response prevention. Specialises in post-traumatic stress disorder treatment and anxiety management, demonstrating proficiency in suicide risk assessment. Committed to advancing therapeutic practices and improving patient outcomes through evidence-based approaches.

I have a very good work ethic and am not afraid of hard work. Having been a manager for the past 10 years i have built good team relations with all different kinds of people that i have worked with and have learned how to problem solve effectively when required. I have an excellent attendance record which i think shows what kind of worker i am and shows i am reliable to have as an employee. During my time as a manager i have built good customer skills which i consider an added bonus to my time as manager.

 A highly organised and reliable professional with excellent communication skills and a full UK driving licence. Known for being friendly, approachable, and a strong team player, with proven expertise in household management and organisation. Demonstrates good time management and is trustworthy in all responsibilities undertaken. 

A motivated and reliable retail professional with experience in customer-facing roles, including trusted Key Holder responsibilities. Proven ability to lead by example, work effectively both independently and as part of a team, and adapt quickly in fast-paced environments. Experienced in consistently achieving KPI and sales targets through excellent customer service, product knowledge, and strong communication skills. Organised, proactive, and committed to delivering high standards while contributing positively to team success.

D.O.B:05/03/2006
Medical student with experience in clinical settings, patient-facing volunteering, and paediatric research. Strong communicator with a passion for teaching, developed through private tutoring and working with diverse groups of people. County-level cricket has enhanced my teamwork, resilience, and adaptability. Interested in patient-centred care, medical education, and evidence-based medicine.

I am a hardworking and motivated individual with hands on experience as a warehouse picker in fast paced environments with high pick rates. I always try my best to have the highest pick rates as I'm a highly competitive person, I am looking forward to take on new challenges make a positive contribution.

A competent, highly motivated and experienced Supply Chain Manager with over 13 years' experience working in Procurement and Supply Chain in the infrastructure and transport industries. Skilled in supply chain management across all stages of the procurement lifecycle, with a specific focus on engagement and supply chain risk. A skilled communicator with excellent organisation and interpersonal skills, demonstrated through collaboration with various stakeholders. With a key focus on self-development, I have actively sought opportunities including completing the HS2 Management Discovery Programme, undertaking Health & Wellbeing Training and becoming a Health & Wellbeing Champion.

Dedicated professional with expertise in customer service and communication, adept at problem solving and team collaboration. Proven ability to manage time effectively while handling cash and utilising Microsoft Excel for inventory logistics. Committed to enhancing operational efficiency through multitasking and strategic planning, with a focus on achieving long-term career growth in dynamic environments.

Knowledgeble about maintaining organized inventories, providing consistent and high-quality cleaning services with outstanding results. Adept at food preparation, cooking, and delivering excellent customer service.


Enthusiastic customer services assistance with many years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares relevant knowledge to achieve the best results. Dedicated to improving company sales goals and meeting business objectives. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Demonstrated history of meeting company goals and promoting best practices. Enthusiastic worker with a focus on resolving customer problems. Works to increase success through effective work strategies and customer service. Hard-working team member with strong organisational skills. Achieves company goals through a dedicated focus on planning and prioritisation.

Highly motivated and loyal individual with over ten years of catering experience. I am reliable, adaptable and committed to maintaining high standards of service. Proven ability to deliver exceptional customer experiences and build strong customer relationships. Skilled in customer care, complaint resolution and team support. Always looking to learn new skills to further my knowledge. Highly experienced in recruiting new staff members and undertaking 1-2-1 meetings. Extensive knowledge of stock management and stock taking systems, alongside ordering systems such as Saffron. I possess excellent IT skills due to regularly using Microsoft office to created rotas and Microsoft Teams to attend regular meetings.

Quality Professional with experience supporting quality assurance, governance and continuous improvement at Hinkley Point C. Experienced in developing quality processes, coordinating multidisciplinary programmes and working with stakeholders to resolve complex technical and quality-related issues within a highly regulated environment. Proven ability to analyse data, identify opportunities for improvement and implement practical solutions that strengthen compliance, increase efficiency and improve visibility of project performance. Confident communicating with personnel at all levels, from frontline teams through to senior management, building strong working relationships to achieve common objectives. Currently completing a Level 4 Quality Practitioner apprenticeship, further developing knowledge of quality management, risk, leadership and organisational improvement. Looking to continue building a career within the project by applying practical experience alongside a commitment to continuous professional development.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Proven track record in leadership and team management, with keen focus on customer service excellence and operational efficiency. Skilled in fostering positive team environments and driving sales targets through strategic planning and effective communication. Adept at problem-solving and adapting to new challenges with proactive approach. Committed to delivering results and enhancing overall branch performance.

Customer focused complaints and resolution specialist with extensive experience managing customer enquiries, investigating complaints and delivering fair, effective outcomes.

Recently promoted from Customer Care Liaison to Customer Complaints Resolution Advisor in recognition of strong performance, professionalism and ability to resolve complex customer issues.

Skilled in complaint investigation, case ownership and written communication, with a proven track record of building customer trust and maintaining high levels of satisfaction.

highly experienced in working in environments where accuracy, empathy and attention to detail are highly important.

Security, risk and operations professional with experience across AWE, defence policing and international aviation. Proven ability to assess risk, support operational assurance, and collaborate with stakeholders to deliver safe and effective outcomes in highly regulated environments.

A results-driven professional with a strong foundation in data analytics, proficient in SQL, Google Sheets, Tableau AI, Python, and Power BI. Demonstrates proven adaptability and critical thinking capabilities, with a focus on risk identification and mitigation. Skilled in customer relationship management and service delivery management, ensuring effective decision-making and safety compliance. Committed to leveraging data analysis techniques to enhance service delivery planning and customer service excellence.
Experienced Service Delivery Specialist with knack for streamlining operations and enhancing client satisfaction. Transformed support processes, leading to improved customer feedback and reduced resolution times. Known for fostering collaborative team environments and driving continuous service improvements.

Great leadership and collaboration skills – ability to work well with others and with multi-disciplinary teams, promoting healthy relationships and building strong team dynamics I understand the importance of effective communication within the team and always strive to communicate effectively with other team.
members & communicate effectively with patients and carers I can adapt to people’s needs for alternative methods of communication and respond accordingly Coaching style of management – resilient & influencing 15 years HR/office management experience – lead, motivated and trained a team of 30 receptionist Customer orientation – focus on the end users and customer needs; ability to set expectations and meet them with high quality and dependability Results orientation – ability to prioritise work and meet deadlines whilst delivering high quality outcomes Change adoption – ability and willingness to proactively accept and drive change to accomplish positive outcomes Ability to identify, analyse and resolve problems and follow through to completion Good interpersonal skills, confident communicating at all levels Good planning and organising skills with ability to deliver to plan and deadlines Able to demonstrate corporate values: integrity, teamwork, respect, confidentiality and Professionalism Always have a positive mental attitude towards any crisis situation often leading by example following company policy and procedures. A successful track record for identifying, selecting, developing talent. A clear and persuasive communicator to staff and doctors in positive or negative situations, both verbally and in writing. Demonstrates ability to actively listen to customers, management, and staff and deliver on their needs. Able to interpret office financials and reacts accordingly to opportunities Always show the ability to hold self and others accountable by setting the right expectations and monitoring projected and accomplished goals Thriving under pressured and in fast paced environments.
From May 2020 - on going full time carer (Granma) and parent. My son is now 3 years old and attending school nursery.

A highly organised and proactive Personal Assistant with experience supporting senior leaders in fast-paced corporate environments. Skilled in managing complex diaries, coordinating international travel across multiple time zones, and delivering seamless day-to-day executive support. Calm, discreet and solutions-focused, I anticipate needs, prioritise effectively, and ensure leaders can operate at their best.

Reliable and dedicated,
Manages own work to meet targets on schedule.
Proficient in administrative tasks, and has excellent communication skills, providing high quality customer service.
Handles confidential information with utmost discretion.
Committed to making positive impact.

In my current role as Studio Manager at Arthouse Hire, I work closely with production designers, set decorators and creative teams, managing the hire of props and furniture for film, TV and commercial productions. I oversee projects from initial enquiry through to delivery, building strong client relationships while coordinating budgets, logistics and suppliers to ensure every project runs smoothly. This experience has given me a strong understanding of the creative production process and makes me well suited to delivering outstanding projects at MDM Props.

Motivated professional with a commitment to high-quality outcomes. Demonstrates strong communication and organisational skills, fostering collaboration in diverse team environments. Applies critical analysis and problem-solving abilities to support operational success.

 Dedicated professional with expertise in person-centred care plans and personal care assistance with over 3 year of experience , specialising in elderly and disability care. Proficient in infection prevention and control, manual handling training, and medication administration, ensuring the highest standards of safety and hygiene. Demonstrates strong cultural awareness and communication clarity, enhancing patient interactions and support. Committed to advancing skills in dementia awareness and prescription administration to further improve patient outcomes. 

IT Support professional with 5+ years of hands-on experience managing user accounts, provisioning/offboarding, and resolving high-volume technical and access-related tickets across enterprise environments. Skilled in troubleshooting, customer support, and Zendesk/Jira ticketing systems. Proven ability to deliver 99.5% accuracy across 5,000+ user accounts, reduce repeat contacts by 30% through process improvements and maintain SLA compliance in fast-paced operational settings.

Seasoned and focused professional in youth support work. Promise to bring about positive change in young lives through comprehensive understanding of child safeguarding and youth mentoring. Harness unique skills in conflict resolution, team building, and emotional intelligence to foster supportive environments that empower young people.

A highly skilled professional with a strong foundation in teamwork and collaboration, effective communication, and analytical problem-solving. Demonstrates exceptional pressure management and commercial awareness, contributing to successful project outcomes. Committed to leveraging these skills to drive organisational success and achieve career growth in dynamic environments.


A detail-oriented professional with exceptional problem-solving and communication skills, adept at remaining calm under pressure. With over 10 years of experience nursing in acute care settings before moving into an advisory and education role within the specialty of Infection Prevention and Control in 2021. Looking to transition into Human Resources and continue to support individuals and deliver a high quality service.


Specialty Registrar in Endocrinology and Diabetes with broad experience across endocrine, diabetes and acute general internal medicine services, including inpatient referral work, outpatient specialty clinics, acute medical take, senior ward support and peri-operative optimisation. Current responsibilities include endocrine and diabetes registrar rota management, supervision of junior doctors, participation in pituitary and adrenal MDTs, and teaching of medical students and junior colleagues. Passed MRCP in 2020 and Specialty Certificate Examination in Endocrinology and Diabetes in 2024, with expected CCT in September 2026.

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