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General Manager with a proven track record at KBP Foods, excelling in operations management and leadership. Cost-control initiatives that enhanced profitability and implemented comprehensive training programs, boosting team performance. Strong client relationships and expanded operations internationally. Achieving goals leading to month to month bonuses.


Dedicated Lead Fry Cook with proven expertise in customer service and team leadership. Known for resolving conflicts effectively and enhancing team dynamics to improve customer satisfaction.

Reliable and motivated individual with experience in customer service, food preparation, and maintaining clean and organized work environments. Known for strong work ethic, teamwork, and the ability to perform well in fast-paced settings.

Motivated student with experience in business operations, customer service, and creative design. Proven ability to manage projects independently and work effectively in team environments.

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.

Results-driven Senior AR Billing and Coding/Appeal & Denial Specialist with over 20 years of experience in billing, coding, and complex claim analysis. Expertise in denials and grievance resolution, insurance verification, and regulatory compliance. Proven track record in managing high-value medical accounts and efficiently resolving AR denials. Proficient in diverse medical software applications, committed to enhancing revenue cycle processes through innovative problem-solving and quality assurance strategies. Focused on optimizing operational efficiency while ensuring adherence to industry standards and best practices.

GIOVANNY TORRES
Orlando, FL | 407-684-2184 | torressapien0717@gmail.com
PROFESSIONAL SUMMARY
Service-oriented professional with international experience in guest relations and conflict resolution. Adept at managing front-facing operations and multi-tasking in time-sensitive situations. Committed to providing a premium guest experience while ensuring operational excellence. Eager to bring a professional attitude, global perspective, and strong reliability to a high-standard service environment.
WORK EXPERIENCE
DUNKIN’ | Guest Service Associate Orlando, FL | November 2025 – Present

  Customer Excellence: Facilitate a premium guest experience by managing high-volume orders with accuracy and a professional demeanor in a fast-paced environment.
  Problem Solving: Resolve customer concerns on the spot, ensuring guest satisfaction and maintaining brand reputation.
  Cash Operations: Manage front-facing operations, including Point of Sale (POS) transactions and accurate cash handling.
  Team Collaboration: Coordinate with team members during peak rushes to ensure service speed goals are met without sacrificing quality.

EDUCATION
LAKE NONA HIGH SCHOOL | High School Diploma Orlando, FL | Expected Graduation: May 2026
SWISS INTERNATIONAL SCIENTIFIC SCHOOL Dubai, UAE | 2022 – 2025

  Completed three years of rigorous international curriculum.
  Extracurriculars: Competitive Soccer Club Member (3 years) – developed high levels of teamwork, physical stamina, and dedication.

KEY SKILLS

  International Perspective: Adaptable to diverse customer bases and high-standard service environments.
  Operational Excellence: Cash management, multi-tasking, and workflow optimization.
  Soft Skills: Advanced communication, conflict de-escalation, and athletic-level work ethic.
  Bilingual/Multilingual: I am fluent in Spanish and English


Dedicated and reliable professional with a strong background in supporting student environments. Committed to maintaining high standards of safety and nutrition while fostering a positive atmosphere for children. Seeking a position in a school or daycare setting where I can apply my skills in food service logistics or childhood supervision to help students thrive.

Skilled Agent experienced in ACS and Cargo Operations. Additionally, identifying the needs of the client and working to find a solution promptly, professionally and most importantly safety.

Accomplished senior marketing and events leader with 25 years of experience in directing global meetings and experiential programs that enhance brand visibility and customer loyalty. Expertise in large-scale expos, executive board meetings, and high-impact events, effectively partnering with C-suite leaders. Skilled in transforming brand objectives into impactful experiences while managing substantial budgets and complex vendor networks.

I bring a blend of multi‑site operational experience and strategic, cross‑functional leadership that strengthens both day‑to‑day care delivery and long‑term organizational performance. My background includes supporting 10 in‑center dialysis programs and 5 home therapy programs, managing regulatory readiness, licensure, scheduling, financial accuracy, vendor operations, and quality‑focused coordination with clinical leaders. I’ve ensured smooth patient transitions, maintained compliance, and supported frontline staff through hands‑on administrative leadership and reliable operational oversight. In my marketing role, I expanded that foundation by supporting large‑scale initiatives, collaborating with clinical and operational teams, developing clear clinical education materials, and building processes that improved communication, culture, and team capability.

Experience in customer service, managing, inventory, and more. Dedicated to communication skills and working with others. Easily picks up a new work environment and how the job position works.

Professional nurse with comprehensive experience in neonatal and adult intensive care. Skilled in patient assessment, critical care, and advanced life support. Strong team collaborator focused on achieving optimal outcomes in high-pressure environments. Reliable and adaptable with commitment to providing compassionate, evidence-based care.

Motivated Medical Assistant student currently pursuing certification, with hands-on training in clinical and administrative tasks including vital signs, patient intake, EHR documentation, and infection control. Known for strong communication skills, professionalism, and a commitment to providing compassionate, patient-centered care.


Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.

Dynamic electrician with extensive experience at Edwards Electric, specializing in electrical installations and troubleshooting. Proven ability to enhance system reliability through effective maintenance and upgrades. Strong team player skilled in wiring installation and circuit testing, committed to ensuring safety and compliance in all projects.

Performance-driven, versatile leader with over 15 years of Human Resource Management experience. Superior ability to motivate personnel and enhance the overall efficiency, performance, and compliance with standard procedures and tasks. Ability to adapt techniques and procedures required to complete tasks. Effectively interact and communicate with clients, co-workers, volunteers, and volunteer groups. Commitment to enhancing employee satisfaction and managing efficient HR operations to support team initiatives.

Proactive Shift Supervisor skilled in team coordination and time management. Successfully maintained inventory levels and enhanced customer experiences through effective communication and leadership. Ready to contribute to the business' success.

Seasoned professional with a proven track record at St Joseph's/Candler Hospital and Sarasota Memorial Hospital, adept in customer service and problem-solving. Excelled in creating reassuring environments for patients and their families, ensuring confidentiality, and enhancing interdepartmental communication. Demonstrated exceptional interpersonal skills and a commitment to excellence while managing LoriBell's Frozen Custard Creations, showcasing versatility and leadership.

Dedicated medical assistant with proven expertise in patient care, HIPAA compliance, and electronic health records management. Committed to enhancing clinic operations and mentoring staff to improve patient satisfaction.

Dynamic Squad Leader with proven expertise in coaching, task delegation, and issue resolution. Successfully executed complex missions, optimizing resource allocation and enhancing operational readiness.

Offering strong interpersonal skills and passion for team leadership, eager to develop in collaborative environment. Contributes adaptability and readiness to learn and apply team management principles, along with problem-solving and organizational skills. Ready to use and develop leadership and communication skills in a Veterinarian Technician role.

 Writer and filmmaker with deep roots in the equestrian world, combining industry knowledge with a background in storytelling, interviews, and visual media. Experienced across hunters, equitation, jumpers, and collegiate riding, with a strong understanding of barn operations and horse show culture. Independent, organized, and deadline-focused. 

Results-oriented Account Associate with expertise in customer retention and resolution. Managed high-volume account activities through strategic communication, enhancing customer satisfaction and driving sales growth. Focused on operational management and building strong relationships.

Experienced educator with a background of speech pathology, literacy, reading endorsements, and team management skills.
Speech-language pathology professional with experience in clinical and educational settings, prepared to deliver impactful therapeutic interventions. Skilled in diagnostic assessments, individualized treatment plans, and effective communication strategies. Strong focus on team collaboration and achieving measurable results, adaptable to changing needs and environments. Known for reliability, empathy, and patient-centered approach.

Results-driven hotel operations leader with 15+ years of experience across Marriott, Kimpton, and Hyatt brands. Proven expertise in front office leadership, revenue optimization, team development, and service recovery. Known for stabilizing operations, increasing guest satisfaction, and leading with authority, integrity, and accountability.

Compassionate Nursing Assistant with experience at Taylor Dixie, skilled in patient-focused care and electronic charting. Adept at monitoring vital signs and collaborating with healthcare teams to enhance patient outcomes. Committed to maintaining a safe environment while ensuring dignity and comfort for patients. Proficient in basic life support and mobility assistance.

Dynamic Solution Architect with extensive expertise at Coforge Technologies Ltd., specializing in Duck Creek technology solutions.

Dynamic Safety Technician with proven expertise at SK Battery in hazard identification and compliance. Enhanced workplace safety through effective training and incident investigation, fostering a culture of continuous improvement. Skilled in safety documentation and problem-solving, I am committed to maintaining high safety standards and operational excellence.

Senior IT professional with 15+ years of experience in Microsoft SharePoint and Microsoft technologies, delivering enterprise solutions across on-premises, hybrid, and Microsoft 365 environments. Strong blend of SharePoint administration and development, with extensive hands-on experience in implementation, configuration, migration, and production support, alongside Power Platform (Power Apps, Power Automate) development and administration. Proven expertise in large-scale SharePoint migrations from MOSS 2007 through SharePoint 2010/2013/2016/2019 to SharePoint Online, leveraging DB attach/detach models, ShareGate, and AvePoint DocAve, including farm expansion with additional WFE and application servers. Extensive experience managing large SharePoint farms and cross-farm architectures, supporting 150K+ users, and executing disaster recovery (DR) drills in enterprise environments. Highly skilled in SharePoint site, account, and server management, end-user training, governance, taxonomy design, security and permissions, monitoring, troubleshooting, and operational maintenance. Strong background in Microsoft SQL Server administration, including installation, configuration, performance tuning, high availability, disaster recovery, and automation. Experienced in Microsoft Entra ID (Azure AD) and identity and access management (IAM), managing internal and external users, guest access, conditional access, and M365 services including OneDrive and Microsoft Teams. Extensive use of PowerShell for automation, reporting, deployments, and administrative tasks in fast-paced, deadline-driven environments. Hands-on experience delivering government-compliant SharePoint Online and Power Platform solutions, implementing DLP policies, data boundaries, and secure data management. Designed and implemented Power Automate workflows, migrated SharePoint Designer workflows to Power Automate, built and maintained enterprise-scale Power Apps (Canvas and Model-Driven), and migrated InfoPath forms to Power Apps. Experienced in implementing enterprise content management and Microsoft Project Studio solutions, enabling conversational AI-driven workflows integrated with Power Automate, Power Apps, SharePoint, Dataverse, and secure Microsoft 365 services. Designed and deployed SPFx client-side web parts using TypeScript and React and delivered out-of-the-box and custom SharePoint solutions leveraging HTML, CSS, JavaScript, jQuery, SharePoint App Model, Nintex, PowerShell, and C#.NET, following Agile and ALM best practices with Power Platform Pipelines and Azure DevOps CI/CD.

Highly detail-oriented and dependable professional with over 10 years of experience in customer service, administrative support, and data entry. Proven ability to accurately manage large volumes of data, resolve customer concerns promptly, and maintain a professional demeanor in dynamic, fast-paced settings. Proficient in Microsoft 365, Google Workspace, and various database systems. Strong organizational skills combined with effective communication and a proactive mindset, committed to supporting team objectives and operational excellence.

Dynamic U.S. Army Reserve First Lieutenant and Financial Manager with over three years of proven leadership experience characterized by discipline and operational readiness. Expertise in maintaining situational awareness, fostering clear communication, and employing a calm, problem-solving approach. A strong track record of upholding procedures, leading teams, and swiftly adapting to evolving conditions. Committed to delivering exceptional results while ensuring safety and security in any setting.

Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.

Detail oriented and patient focused Dental Assistant with a strong background in healthcare support, customer service, and quality assurance. Utilizes advanced problem solving techniques to address and resolve customer concerns efficiently. Skilled in chairside assisting, infection control, patient education, professionalism, teamwork and creating a positive patient experience.

Innovative Educator and EdTech Content Creator specializing in student-centered instruction, gamification, and instructional design. Expertise in developing engaging digital content and instructional materials for teachers. Experienced in producing promotional and educational videos for EdTech platforms. Strong background in technology, project management, and team collaboration, with a commitment to continuous learning and industry advancement.

Dedicated professional with extensive experience in client management and problem-solving. Known for attention to detail and commitment to safety compliance, ensuring high-quality service and support for client needs.

Dedicated School Library Media Specialist with expertise in program development, collection management, and community engagement. Committed to fostering information literacy and collaboration through innovative library instruction.

Dynamic and results-driven leader with extensive experience in national account management, recruiting, and workforce solutions. Proven ability to build client strategies, optimize processes, and lead cross-functional teams to achieve operational excellence. Skilled in compliance, reporting accuracy, and supplier engagement for federal contractor requirements.
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.

Results-driven Enterprise Account Executive with a proven ability to close complex, net-new opportunities in regulated and mission-critical environments. Achievements include closing over $1M in ARR, leading the organization in total revenue, and receiving top-performer accolades across both SMB and Mid-Market segments. Recognized as an engagement-focused seller, skilled in cultivating executive-level relationships and executing disciplined territory strategies that secure long-term commitments through trust, on-site leadership, and consistent follow-through. A unique background in Navy Special Operations and law enforcement provides medical-adjacent operational credibility, composure under pressure, and a high-accountability mindset ideal for medical and field sales roles.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

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