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Will take on any challenge of any role. A good team player and also great at working independently. Knowledge of office practices and procedures.


Passionate and experienced Office Manager with the ability to cultivate strong business relationships and lead productivity. Having accomplished 20 years of experience within various business units and managing a large volume of office personnel. Known for demonstrating interpersonal skills and influencing clear and effectual communication between employees and stakeholders. Eager and ready to bring my knowledge, expertise, and passion to another company.

Diligent and highly adaptable, excelling in hands-on tasks and quick learning environments. Strong communication and team collaboration skills, coupled with keen eye for quality and safety standards. Committed to delivering exceptional service and contributing to success of any role i take on.

Dynamic and adaptable, I leveraged leadership and public speaking skills at Be the Voice Conference, enhancing event engagement and operational efficiency. Renowned for building strong rapport with families as a Babysitter and fostering student success as a Tutor, I excel in teamwork, critical thinking, and community outreach, consistently achieving positive outcomes.

Experienced professional with a proven record of successful IT support services management for diverse end-users across multiple companies. Skilled in overseeing resource allocation, optimizing incident management processes, and ensuring prompt issue resolution within SLAs.
Ready to leverage expertise and achievements to contribute effectively in a more visible leadership role.

Although I have been in the Acting role as the Airbus Fleet Captain, it has been a humbling experience learning and working with the amazing talent that is within the Flight Operations Section.
Working alongside my technical pilot we have made major improvements to incorporating and expanding on the Single engine taxi procedure across the entire FJ Airbus network, including monitoring and evaluating how the procedure is being used by our Pilots.
We have also made good progress working with the engineering department on streamlining how "hold items'' are disseminated to the flight crew, thus saving time and increasing overall safety to our day-to-day operations.
I do hope to continue and take advantage of this role to work for my fellow Airbus crew to make their job safer, efficient and fullfiling.

Well-versed in keeping an orderly and clean shop for maximum efficiency. Skilled in testing, diagnosing and fixing issues with diesel equipment and vehicles. Excellent communication, organizational and prioritization skills.

Organized pilot focused on getting the job done safely and efficiently while providing a positive experience for both co-workers and passengers.
Highly motivated and team player.

To whom it may concern:

I am so excited to see your job offer, and I hope to be invited for an interview.

I am actually working at Pacific Centrecom as bilingual consultant (French & English).

As far as I am concerned, I do have a huge knowledge and experience in Customer service.

For Lufthansa Airlines, where my responsibilities are to handle customer feedbacks in different Europe countries (France, Belgium, and UK) as a bilingual and also assisting Agents.

In this position, I am actually providing feedback to Agents to help them improving their daily task based on policy and procedure. Updating DATA BASE with latest update about products and knowledge.

Previously, I worked within two high-volume customer-support call centers for a major telecommunications & network and Airlines industries. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows, equipment malfunctions and close looping or Outbound). Also, the usage of DATA Internet for mobiles and computers.

I consistently met my call-volume goals, handling an average of 300 to 350 calls per day. In addition to this experience, I gained considerable customer service skills during my full-time employment right after my high school.

I also bring to the table strong computer proficiencies in MS Word, MS Excel and CRM database applications. Please see the accompanying resume for details of my experience and education on the CV.

I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking.

Feel free to call me at +679 867 9253 to arrange an interview.

I look forward to learning more about this opportunity!

Sincerely,
Glody Mukanda

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