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Dynamic and customer-focused professional with extensive experience at Northern Heat Rib Series. Proven ability to enhance customer satisfaction through exceptional service and responsible alcohol management. Strong multitasking skills and a team player attitude contribute to efficient operations and positive work environments. Committed to delivering high-quality experiences in fast-paced settings.

An accomplished, results-driven management professional, spanning public emergency health care, HR/Labour Relations Management and Adult Education to Industrial Fabrication/Maintenance Services and mining support in the Alberta Oilsands Industry.
Providing a comprehensive understanding of Indigenous cultures and communities, designing and executing innovative recruitment, training, and retention strategies that reflect cultural values and organizational goals.
Blending motivation, strong leadership, analytical approach, team building and creativity with a strong customer focus. Providing quality administrative and operational direction while partnering in the development of, and acting upon, the Company's strategic plan and initiatives.
Providing subject matter expertise in policy development, with focus priority on Indigenous Workforce engagement and development in a variety of sectors and industries. A strong, engaging communicator who is comfortable offering feedback and being authentic in professional interactions.

Experienced Personal Trainer with a reputation for direct, results-oriented coaching and high performance standards. Skilled in motivating both clients and staff, creating a culture of accountability and excellence. Passionate about delivering impactful training experiences that produce lasting results while building positive lifelong habits.

Creative and adaptable professional with extensive experience in youth supervision and activity leadership. Known for strong conflict resolution skills and relationship-building abilities, ready to enhance experiences and contribute positively to team dynamics.

Aquarist with expertise in water quality management and aquarium maintenance, optimizing life support systems for 3,000+ gallons. Developed 40+ S.O.P's to streamline training and enhance operational efficiency. Heading the organization of a replacement team to continue the strenuous care of the systems and animals in my absence.

Dedicated forklift operator enhancing warehouse efficiency through effective material handling and rigorous safety practices. Contributed to workplace safety by training new employees and ensuring compliance with protocols. Committed team player focused on operational excellence and maintaining a clean, organized environment.

Detail-oriented technician skilled in system diagnostics, installation, and repair. Proven ability to enhance repair efficiency and maintain accurate records, ready to contribute to automotive service excellence.

Operations professional skilled in managing multiple site operations and driving process improvements to maximize production and reduce costs. Additional skills include team collaboration, strategic planning, and problem-solving to achieve high-impact results. Known for adaptability, reliability, and strong leadership in dynamic environments.

Highly dependable medical assistant with an understanding on clinical and administrative tasks, complemented by outstanding communication skills and a commitment to great customer service. Demonstrated expertise in patient care, medical procedures, and electronic health records ensures efficient support in any healthcare setting. A strong focus on teamwork and adaptability drives the delivery of high-quality results in fast-paced environments. Proven ability to effectively support medical staff and enhance patient experiences makes a valuable addition to any reputable medical office.

Proven track record in operational efficiency and aircraft maintenance management. Expertise in documentation management and data analysis to enhance system reliability and streamline maintenance processes.

Dedicated Plumber's Assistant and Building Attendant with hands-on experience in residential plumbing installations and repairs. Known for strong collaboration and commitment to safety, enhancing customer satisfaction and supporting efficient project execution through effective job site organization.

Men's Basketball Head Coach | Faith-Based Leader | Teacher
Championship-driven collegiate head basketball coach with 18+ years of success, a 328–191 record, and consistent national tournament appearances in the NAIA. Proven program builder known for developing high-level talent, winning cultures, and disciplined, competitive teams. Faith-centered leader committed to developing student-athletes spiritually, academically, and athletically in alignment with Concordia University Irvine.

Highly organized and calm under pressure professional with experience in food service. Proven ability to collaborate effectively with team members and enhance customer satisfaction through clear communication and multitasking.

Committed to enhancing customer experiences and driving team success. Results-oriented customer service professional with a proven ability to resolve inquiries efficiently. Strong communication and teamwork skills contribute to improved customer satisfaction and streamlined operations. Known for maintaining high standards of service while managing multiple tasks in fast-paced environments. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Motivated college graduate at Texas State University with experience in content creation and video editing. Professionally a seasoned veteran in the customer service/laborer department. Known for adaptability, friendliness, and exceeding expectations. Focuses on giving everyone around them, the best experience possible.

Driven individual with a Bachelor's Degree in Kinesiology; successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Focused professional with attention to detail and multitasking abilities.

Adaptable team player with a background in hospitality and healthcare. Skilled in effective communication, sterilization techniques, and managing high-pressure situations. Committed to delivering exceptional patient care and enhancing service experiences.

Client-focused Registered Nurse with a strong foundation in surgical and acute care nursing, currently practicing in a high-acuity Cardiovascular Operating Room (CVOR) setting. Skilled in patient assessment, procedural support, and delivering safe, high-quality care. Seeking to expand into aesthetic nursing in a PRN capacity, combining clinical expertise with a background in marketing to provide a consultative, results-driven approach to patient care. Passionate about helping clients achieve confidence and wellness through personalized aesthetic treatments.

Dedicated sales leader skilled in relationship building and data-driven decision-making. Committed to enhancing customer experiences and driving team success through effective coaching and innovative marketing strategies.

Merchandising professional with a proven track record in optimizing product displays and inventory management to drive sales. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Skilled in visual merchandising, market analysis, and customer engagement. Known for reliability and a results-driven approach.

Driven Reset Specialist at Reyes Holdings with expertise in merchandise resetting and planogram implementation. Proven ability to enhance visual displays and optimize space, boosting product availability by 15%. Adept at team collaboration and clear communication, consistently improving reset processes and fostering strong client relationships.
Prior to the acquisition of Delreka Distributing I was a supervisor responsible for all purchasing for our warehouse. I was also responsible for training new employees including warehouse, class A drivers and merchandiser’s. I also was responsible for selling our largest account. I filled in as a relief driver when needed and really anything else that came up.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dedicated maintenance professional with a friendly demeanor, experienced at Bright Futures Children Center. Successfully enhanced outdoor environments through expert landscaping and meticulous upkeep, ensuring a welcoming atmosphere. Proven problem-solver with strong attention to detail and a commitment to teamwork, consistently delivering high-quality results under pressure.

Dedicated transporter with strong problem-solving skills and a proven ability to manage logistics efficiently. Consistently met tight deadlines while ensuring the safe delivery of materials across multiple job sites.
Hardworking professional with hands-on experience in transporting materials and clearing job sites. Known for reliability and adaptability, consistently executing complex tasks independently while maintaining high standards of quality and efficiency.
Resourceful logistics specialist with a track record of optimizing transport routes and managing multiple tasks simultaneously. Strong problem-solving abilities and a commitment to getting the job done ensure successful project completions.

Dynamic back-of-house cook specializing in food preparation and kitchen sanitation. Demonstrated success in collaborating with team members to optimize workflows and ensure compliance with health standards, leading to improved service delivery and customer loyalty.

 Detail-oriented equipment operator skilled in heavy machinery operation and worksite safety. Committed to ensuring service, professionalism, teamwork, communication, and taking the initiative are my core values in daily operations. compliance with safety regulations and conducting thorough equipment inspections. Skilled in safely maneuvering and maintaining equipment to ensure optimal performance. Strong emphasis on teamwork and adaptability, Highly motivated consistently meeting operational goals. Reliable, with focus on efficiency and safety in dynamic work environments. 

Operations-focused, data-driven builder with a UC Berkeley Economics background and hands-on experience driving growth, optimizing processes, and coordinating cross-functional teams. Proven ability to own initiatives end-to-end—from strategy to execution—improving operational efficiency and business performance. Experienced in fast-paced, multi-functional environments with strong interest in social products and U.S. market expansion. Bilingual in English and Mandarin, with cross-cultural experience bridging global teams.

Experienced K-3 educator with 20+ years of classroom experience. Skilled in structured literacy, differentiated instruction, and cultivating inclusive classroom communities where all students are valued. Strong communicator who builds meaningful school-home partnerships and supports diverse learners with empathy and structure.

Experienced Field Crew Supervisor skilled in managing on-site operations and project scheduling. Known for attention to detail and team collaboration, contributing to successful project delivery and customer satisfaction.

 Dynamic Senior Customer Sales Associate with proven expertise at Lowe's, excelling in customer engagement and relationship building. Skilled in up-selling strategies and product knowledge, I consistently enhanced sales conversions and customer satisfaction. Recognized for implementing effective merchandising displays, driving increased product visibility and loyalty within the community. 

To seek a challenging job in an organization where I can learn and utilize my skills in the best interest of the organization and to grow professionally with increasing responsibilities.

Detail-oriented professional with extensive experience in operations coordination and team leadership. Proven track record in managing schedules, handling administrative processes, and maintaining records to support daily business operations. Strong communication skills enhance efficiency, accuracy, and client satisfaction in fast-paced environments.

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.

Results-driven sales and customer support professional with strong focus on team collaboration and achieving measurable outcomes. Skilled in building and maintaining client relationships, resolving issues efficiently, Im a team player with excellent hospitality skills.

Enthusiastic individual with a strong work ethic and well-developed organisational skills. Experienced in café and hospitality environments, delivering high-quality customer service and working efficiently under pressure. Confident in supporting team collaboration to ensure smooth daily operations. Committed to applying practical experience and a positive attitude to contribute to a professional hospitality setting.

Detail-oriented IT Support Student with strong skills in Active Directory, Windows Server, and network troubleshooting. Eager to leverage technical knowledge and problem-solving abilities in a dynamic IT environment.

Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Diverse professional background with 18 years in the outdoor industry as a sea kayak guide, complemented by experience in medical office administration, property management, hospitality, and wilderness first aid instruction. This eclectic mix has cultivated a robust skill set in organization, adaptability, and clear communication. Recognized for reliability and professionalism, thriving independently and collaboratively within teams. Quick to learn new systems with meticulous attention to detail and a commitment to excellence, aiming to enhance workplace efficiency and supportiveness in part-time or full-time roles.

. Throughout my career, I’ve built a strong path in banking and customer service. I started as a bank teller, where I developed accuracy, attention to detail, and client-facing skills while handling daily transactions. I then grew into a financial advisor role, where I helped clients reach their financial goals by providing tailored
advice on savings, investments, and lending solutions. In addition, my experience in customer service has strengthened my ability to build long-term client relationships, resolve issues effectively, and consistently exceed expectations. These achievements reflect my commitment to both customer satisfaction and business growth.
William Bety Hekamanu
Brampton, ON
437-366-0527 | williamhekamanu4@gmail.com
⸻
Professional Summary
Reliable and hardworking professional with experience in warehouse operations, forklift operation, sales support, banking, and customer service. Certified forklift operator with strong attention to safety, efficiency, and teamwork. Bilingual in French and English (learning) with proven ability to work in fast-paced environments and deliver high-quality customer service.
⸻
Key Skills
• Forklift Operation (Counterbalance, Reach, Walkie, Order Picker)
• Warehouse Operations & Material Handling
• Inventory Management
• Sales & Customer Support
• Equipment Demonstration & Technical Guidance
• Cash Handling & Financial Transactions
• Problem Solving & Team Collaboration
• Microsoft Word & Excel
⸻
Professional Experience
Wooden Pallet Repairman & Forklift Driver
Etobicoke, ON | 2025 – Present
• Inspected, repaired, and rebuilt wooden pallets to meet safety and quality standards.
• Operated forklifts to safely move, load, and organize materials in warehouse environments.
• Sorted and evaluated damaged pallets, replacing defective boards and reinforcing structures.
• Maintained a clean and organized work area while following workplace safety procedures.
• Assisted with inventory organization and pallet stacking to support efficient warehouse logistics.
• Conducted basic equipment checks to ensure forklifts and tools operated safely.
⸻
Sales / Operations Associate
CPN Trading – Industrial Cleaning & Maintenance Machinery
London, ON | 2025
• Managed the distribution and sales of industrial cleaning and maintenance machinery to commercial and industrial clients.
• Provided product demonstrations and technical guidance on cleaning equipment and maintenance tools.
• Coordinated orders, inventory, and deliveries while maintaining strong customer service standards.
• Built relationships with suppliers and clients to support business growth and repeat sales.
• Assisted with equipment setup, troubleshooting, and operational guidance.
• Handled quotations, invoicing, and order tracking.
⸻
Bilingual Customer Service Representative
Gatestone & Co – Toronto, ON | 2024 – 2025
• Provided bilingual (French/English) customer service via phone, chat, and email.
• Resolved customer inquiries and escalations while maintaining high satisfaction levels.
• Documented interactions in internal systems and followed troubleshooting procedures.
• Assisted customers with technical and service-related concerns.
⸻
Bank Teller
Equity Bank – Kinshasa, DRC | 2021 – 2023
• Processed deposits, withdrawals, transfers, and bill payments.
• Balanced cash drawer and maintained accurate financial records.
• Assisted customers with banking inquiries and financial services.
• Verified identification to prevent fraud and ensure secure transactions.
⸻
Financial Advisor
Equity Bank – Kinshasa, DRC | 2020 – 2021
• Assisted clients with financial planning, savings, investment, and credit products.
• Built strong relationships with clients and achieved product sales targets.
• Ensured compliance with financial regulations and internal policies.
⸻
Education
High School Diploma
Complexe Scolaire Kwetima – Kinshasa, DRC
⸻
Certifications
Forklift Certification
(Counterbalance, Reach, Walkie, Order Picker)
⸻
Languages
French – Fluent
English – Intermediate

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