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Proven achiever in call center operations, adept at managing high call volumes with MRI BOTSWANA, significantly boosting customer satisfaction. Skilled in payment processing and team development, As an individual I excel in communication and multitasking, consistently surpassing performance targets. Fundamental approach combines empathy with efficiency, resolving complaints and enhancing service quality. Polite and professional call center agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Proven leader in the Ministry of Local Government & Rural Development, adept at fostering high-performing teams and enhancing operational efficiency. Excelled in customer service and work planning, significantly improving project outcomes and stakeholder satisfaction. Skilled in data entry and relationship building, achieving notable advancements in community infrastructure and district development.

Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems.

Accomplished Deep Sea Captain and Cargo Officer with a proven track record at Danaos Ukraine, enhancing operational efficiency and safety. Expert in crew resource management and emergency handling, demonstrating leadership and problem-solving skills. Achieved significant cost savings and minimized risks through strategic decision-making and effective communication.

A confident, enthusiastic and patient-oriented Nurse with 14 years of diverse experience in direct patient care but 8 years providing neonatal nursing care. Committed to protect the public by promoting, improving and rendering quality health care to service users. Collaborate well with other health care workers for the best treatment solutions.

High dedicated law abiding citizen seeking to take the knowledge acquired from studying law and working in different organisations into practice to take next career step as an executive personal assistant with a respectable organization that rewards hard work, dedication and proven track record of success. Self motivated,resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

 A University of Botswana graduate with Bachelor of Business Administration (Marketing) backed by forty (40) years of uninterrupted airline experience. A self-motivated, solution oriented aviation professional with a wealth of experience and diverse background in ground, cargo, cabin and security operations, Station management, lounge and cabin services management which are augmented by a thorough understanding of regulatory requirements, knowledge of Quality and Safety, Emergency Response Plan and management of change Processes and hands on experience in IOSA and AOC certification. An airline IOSA Internal and external Auditor, Safety and Quality Auditor and Safety trainer holding Civil Aviation Authority of Botswana CAAB authorization in Safety Management System (SMS) and cabin services. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. 

Proactive Manager with proven strengths coaching talented teams in fast-paced manufacturing environment. Committed to quality, productivity and organization. Detail-oriented and reliable with 7 years of experience building skilled teams and streamlining processes. Proficient Manager successful at overseeing all aspects of business operation. Goal-driven leader, change manager and strategic problem solver.

Knowledgeable Customer Service Consultant, experienced with serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.

I am an enthusiastic self-motivated individual who is able to work
in a busy environment and produce high standard of work. I have
a great interpersonal skills, I am an excellent team worker and
able to take instructions from all levels and build up a good
working relationship with my colleagues. I have a clear, logical
mind with practical approach to problem solving and drive to see
things through completion. I am eager to learn and enjoy
overcoming challenges.

 Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. 

I am highly efficient, committed, innovative , fast learner and well-qualified accounts officer & property manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. I can relate very well with people at all levels and have flexibility of working as part of a team or individually with proven abilities in achieving targets. I am comfortable with working in fast paced, hands on, growth-oriented environment. I an ready to leverage training and experience to take on new professional challenges.

Talented Manager with expert team leadership, Strategic planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs without micro-management. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Passionate with strategic planning and forecasting to Interpret and present both quantitative and qualitative issues to inform and support key business decisions. Proficient with in-depth industry research and analysis to identify emerging trends and potential investment and performance Improvement opportunities.

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