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 Passionate about customer experience, people management, and performance, I have built a career of over 20 years in the BPO industry.  Having led operations in Latin America, North America, and EMEA, with full P&L management and implementation of high-complexity, strategically valuable projects, overseeing teams across 9 countries in 3 continents. I drove portfolio growth from USD 30 million in Brazil to over USD 120 million globally, with profitability above industry standards, achieving a consolidated EBITDA of over 20%.  Over the past 15 years, I have helped clients from various sectors initiate and/or develop their customer service operations in Latin America, North America, and EMEA. Some key examples include:  · A leading Korean company in smartphones, TVs, and home appliances  · An American company global leader in smartphones, computers, media, and technology  · An American company leader in ridesharing and mobility  · A Chinese company leader in computers and smartphones  · A Chinese company leader in ride-sharing and mobility  · A Brazilian company leader in food delivery  · A Brazilian company and one of the world's largest digital banks  · An American company leader in streaming  · An American company leader in social media and advertising  · An American company leader in search engine and advertising  · An Argentine company and regional leader in e-commerce  I take pride in starting my journey in 2000 as an agent, progressing through operations, WFM, finance, sales, and account management. During this time, I helped develop industry professional talents who now hold executive positions in companies such as Meta, Google, Quinto Andar, Kaizen, and Mercado Livre.  I have always aimed to foster a diverse, inclusive environment that rewards performance, teamwork, and integrity.  As an operations leader for over 15 years, I balanced efficiency, operational rigor, and creativity to exceed goals while aligning with customer and shareholder expectations.  In my role as a sales and account management leader, I extended my understanding of clients and operations to design optimized solutions and services for each client type across different geographies.  Currently, I am leveraging my experiences in operations, sales, and account management to accelerate global client growth and satisfaction on a global scale, with accountability for P&L and defining/executing strategies to achieve committed results. 

Focused Translator with highly developed understanding of Japanese language and culture. Skilled in quickly and accurately translating written documents. Over 10 years of related expertise. Background includes working in factory and office environments to perform document and verbal translation services. Excellent listening and communication skills with organized and systematic approach. Delivers high level of accuracy in Portuguese to Japanese translations.

Contando um pouco sobre mim

Os profissionais com os quais atuo, me consideram comunicativa, organizada, analítica, desprendida, preventiva, com visão integrada e apaixonada por desenvolvimento de pessoas, projetos e processos , minha jornada é orientada sempre pela busca de resultados contínuos para a organização onde estou inserida.

Falando sobre a minha carreira

Profissional com formação em Recursos Humanos e aprofundamento nas frentes de Treinamento e Desenvolvimento, Customer Success e Processos.

Contando brevemente sobre as minhas atividades

Conecto/ desenvolvo pessoas, processos e projetos;

Desenvolvo o meu trabalho com foco na análise das necessidades do negócio, buscando resultados operacionais, visualizando melhorias de performance.

Citando algumas das minhas conquistas

Implantação de Centrais de Atendimento ao cliente nível Brasil da SKY do Brasil;
Aumento de eficiência nas abordagens e fechamentos com corretoras atendidas pela Porto Seguro;
Crescimento no índice de satisfação de distribuidores/prestadores do segmento de auto, frente a área de negócios de empresas do segmento financeiro do grupo Itaú.

To do my work honestly and achieve a higher level of success with hardworking and dedication and work well with my team people for the growth of organization. Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in Business Analytics and Data Analytics . Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.


  Expertise in Global finance, with twenty years of experience in Multinational companies
  Experience in managing business units, focusing on results and profitability improvement.
  Proven expertise in cash flow (working capital management), cost reduction, budgeting, capital investment decisions and creation of management reports to support the top management team.
  Leader of planning process both for short and strategic long term horizon.
  Tax planning leadership - Drawback, VAT credit, Income tax and others
  Experience in strategy projects and M&A
  Proven ability to lead, form and influence cross-functional and multicultural teams even in ambiguous situations and under pressure.
  Regional experience in leading teams in several Latin America countries (Argentina, Paraguay, Uruguay, Bolivia, Colombia, Chile, Peru, Suriname and Jamaica)
  IFRS and USGAAP
  A team player and leader with flexible attitude and commitment.
  Experience and leadership of system implementation (Oracle and SAP)
  Brazilian Accounting certification (CRC)
  Fluent English and advanced Spanish
  Finance Director


Profissional com vasta experiência em gestão de assuntos médicos, liderando atividades científicas e projetos em saúde. Destaque na condução de iniciativas de educação médica continuada, publicações, advisory boards e relacionamento com diversos líderes de opnião e órgãos reguladores. Mestrado em Pesquisa Clínica, com formação em Odontologia e outras especializações. Certificado como Especialista em Assuntos Médicos pelo Accreditation Council for Medical Affairs (ACMA).

Results-driven Sales Director with 15 years of expertise in Sales, Customer Experience (CX) and Software as a Service (SaaS). Dedicated to motivating teams and utilizing in-depth knowledge to expand into new markets and effectively promote product lines. A strategic mentor adept at evaluating individual and team performance, implementing enhancements, and setting precise goals. Proficient in cultivating and sustaining profitable partnerships to fuel long-term revenue growth.

High Energy, Passionate, People & Result driven professional with 15 years experience in Aerospace, Automotive and Chemical industries. Skilled in Procurement, Contract Management, Customer Relationship Management and Supply Chain. APICS, Lean Methodology and Advanced Negotiation Certified by renowned institutions.

Profesional en Comercio Internacional apasionada por la optimización de la cadena de suministro y la logística. Con tres años de experiencia en el ámbito aduanero y logístico, con enfoque destacado en importaciones. Mi trayectoria incluye la gestión eficiente de procesos aduaneros y la coordinación fluida de actividades logísticas para garantizar entregas precisas y oportunas. Poseo habilidades sólidas en gestión, liderazgo,análisis de riesgos y cumplimiento normativo, respaldadas por un compromiso constante con la excelencia operativa y mejora continua. Busco contribuir con mi experiencia al éxito de proyectos desafiantes y orientados hacia el futuro.

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

To secure challenging position in competitive organization, where I can effectively utilize my skill and knowledge, toward continue growth of the organization, and thus give me opportunity to learn and grow in my career.

An executive with more than 25 years of experience in the technology field, I find motivation in the dynamic challenges that arise when driving impactful changes for companies. My path has always been marked by significant experiences that improved my skills and broadened my vision. Aiming to generate qualitative and financial results, I lead multidisciplinary teams engaging in the use of agile methodologies and conducting digital transformation initiatives. I stand out for successfully implementing new technological solutions, advanced methodologies, digital transformation and data strategies that drive operational efficiency and customer experience, resulting in business growth. Through my experience, I have continually optimized processes and operations to ensure excellence in project delivery. One of my most rewarding achievements was aligning the company's strategy with innovative solutions that positioned it as a market leader, offering not only cutting-edge technologies but also exceptional customer experiences. By leading projects focused on customer experience, performance, structured data and agility, I prepared teams to face challenges effectively and achieve excellent results. With deep knowledge in on-premises technologies, cloud services, software development, information security and telecommunications, I take a holistic approach to solving problems and promoting innovation.

Eletricista industrial e técnico em Mecatronica pelo Senai e técnico em Eletrônica (Autodidata) com experiência em países estrangeiros, inglês avançado e espanhol básico, especialista em força e controle e eletrônica de potência. Programador C++ com ênfase na família ESP e ARDUINO, desenvolvimento de soluções e aplicações IOT avançadas. Atualmente atuando no setor aeroespacial, trago na bagagem conhecimentos e habilidades excepcionais na área elétrica e eletrônica, tanto em tecnologias PTH, SMD e também SEP ( Sistema Elétrico de Potência) Minhas competências abrangem desde projetos e simulações de circuitos de comando em software's virtuais e posterior execução até a localização precisa de curtos-circuitos em placas eletrônicas, além de execução de manutenções de alto padrão técnico. Ao longo da minha carreira, acumulei uma lista de realizações pessoais, destacando-me como um profissional confiável e literalmente apaixonado por inovação, criação e excelência técnica de modo a aprender e também contribuir com meu conhecimento e expertise em projetos desafiadores e colaborar com equipes de alto padrão e desempenho..

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experienced B2B sales and offering management professional with over 15 years in complex sales environments, including significant roles at Honeywell. Holds an MBA in Marketing and Digital Media, and advanced degrees in Fire Protection and Environmental, Health, and Safety Engineering. Expert in guiding customers through complex information and elevating their perspective, thus maximizing the impact and clarity of business offerings.

Jovem dedicado e entusiasmado, buscando oportunidade para iniciar uma carreira profissional e contribuir positivamente para uma equipe dinâmica. Possuo habilidades interpessoais sólidas, capacidade de aprendizado rápido e uma ética de trabalho diligente. Estou ansioso para aplicar minha determinação e entusiasmo em um ambiente de trabalho desafiador, enquanto adquiro novas habilidades e experiências. Sou um colaborador comprometido, pronto para contribuir para o sucesso da empresa e crescer profissionalmente.

Professional with 12 years of experience, focused on leading high-performance teams to achieve or exceed goals. Bachelor's degree in Computer Science from Anhembi Morumbi (Jul/2014).


  Profissional com mais de 20 anos de experiência na área de desenvolvimento de sistemas e projetos
  Pró-ativa, dinâmica, boa relação interpessoal.
  Atuação em equipe multidisciplinar exercendo a função de PO utilizando metodologia Ágil
  Levantamento, entendimento das necessidades do usuário propondo melhorias no produto final, e realização de alinhamento junto aos técnicos
  Escrita de estórias
  Refinamento e priorização do Backlog
  Interface entre a área de negócios e fornecedores providenciando o entendimento e adequação da solução as necessidades da empresa
  Experiência em processo de Integração entre os legados e o ERP SAP4/HANA
  Vivência em liderança em equipes de desenvolvimento
  Conhecimento em ambiente alta e baixa plataforma.
  Experiência em análise e suporte a ambiente de produção
  Análise, desenvolvimento, especificação de sistemas comerciais e financeiros.
  Experiência e conhecimento em processamento de cartões
  Atuação como analista de negócios com especialização em previdência privada/seguros.
  Experiência em Sistemas de Varejo
  Elaboração de documentação e manuais.
  Levantamento e definição de dados junto ao usuário.
  Treinamento de usuários
  Vivência em instituições financeiras


Possuo experiência em controle de verba, previsões de custos dos clientes. Assim como no faturamento/ financeiro. Venho atuando cada vez mais nas operações das campanhas, desde as reuniões de briefings, solicitações de orçamento, criação, produção e entregas finais. Mantendo diariamente o contato com clientes, fornecedores e emissoras. Um pouco das entregas que já realizei:

Online: Acompanhamento na elaboração de conteúdos para os meios digitais (Instagram, Youtube e Facebook), Banners digitais e displays para sites. Conteúdo para blogs e criação de suas respectivas peças e campanhas com influenciadores. Offline: Criação e produção de diversos formatos de peças para mídia exterior, acompanhamento de peças de áudio e de mais formatos.

Hardworking and passionate job seeker with strong organizational and leadership skills eager to the position. Ready to help team achieve company goals.

Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations.

Professional in the tourism and hotel industry with more than 10 years of experience in different types of tourist accommodation in Argentina and on cruises around the world. Enthusiastic, flexible and proactive are qualities that characterize me. Familiar with working in multicultural environments with the ability to adapt quickly to changes and focused on delivering exceptional support for guest needs. Grow professionally in my career, acquire new knowledge, experiences and grow as a person while working away from home, meeting new people and new cultures.

For the past 8 years experience in International Sales, mainly in the B2B and B2G sector. Highly skilled International Sales Manager with a passion for driving new business and developing existing accounts. Deep understanding of the global market and a master of relationship building and account management. Proven track record of success in international sales, outstanding work ethic, and a passion for developing and maintaining customer relationships. Able to think strategically to generate and bring new business accounts to the company. Managed distributors and key customers, maintained CRM across all prospective/existing customers, and identified new business opportunities resulting in achieving annual sales targets.

Com uma dedicação resiliente e um espírito proativo, eu abraço o aprendizado e a inovação constantes. Caracterizo-me pela responsabilidade e humildade, visando alavancar cada experiência na empresa para um crescimento profissional e pessoal significativo.

Profissional com ótima capacidade de comunicação e bons conhecimentos em Direito Empresarial, Penal e Processo Penal, especialista em Processo Civil e especializando em Docencia do Ensino Superior e Direito Digital.

Undergraduate in Advertising, MBA graduate, focused on strategy, growth, and management. Skills in strategic planning, inbound marketing, account management, growth hacking, CRM and data management, automation and customer success. Focused on results, team player and experience in project leadership, digital marketing, CRM management and consulting.

As a Versatile Executive Director, my focus lies in elevating the organization's mission and enhancing the effectiveness of its key programs. With a deep-seated passion for meticulously managing and overseeing the implementation of daily operations, I pride myself on being a decisive and proactive leader. My track record speaks volumes about my adeptness in making swift and well-informed decisions, underpinned by top-tier communication and organizational abilities.

I am renowned for my ability to collaborate seamlessly with teams and others organizations, fostering the development of comprehensive work plans, financial strategies, and operational frameworks. By harnessing the power of strong team leadership and cultivation, I consistently drive forward progress and achieve organizational objectives.

My leadership style is characterized by a meticulous attention to detail and an unwavering commitment to excellence. I excel in directing high-performing teams, guiding them to develop innovative solutions and navigate complex operational and technical challenges. Across my career, I have demonstrated a knack for implementing streamlined systems across diverse operational landscapes, all while maintaining superior organizational clarity and communication channels.

As an Innovative Fundraiser with over a decade of experience, I have spearheaded highly successful funding campaigns, consistently delivering exceptional results. My expertise lies in cultivating donor leads through a combination of professional networking and strategic research methodologies. Motivated by a desire to enhance the organization's visibility and broaden its impact, I leverage strategic marketing initiatives and impactful presentations to raise awareness and garner support for our esteemed cause.

For the last four years I have dedicated myself exclusively to working in the Brazilian third sector (non-profit organizations), with a focus on animal protection. As part of my work, I was able to guarantee the operations of an NGO with more than 20 years of existence in Brazil, increasing its donations by 520%. Organizing processes, structuring administrative, advisory and fiscal board to ensure the organization's sustainable growth. And thanks to the support of an incredible team, maximizing positive results in the lives of animals, reducing the negative impacts of human actions on the environment and bringing about a more humane way of living.

Geotechnical Engineer with a comprehensive background encompassing 1 year in the geotechnical engineering industry and 6 years in geotechnical engineering academia. Proficient in field investigations, advanced geomechanical testing, analysis of micro-macro soil and tailings structures, and ground improvement techniques. Skilled in research development and adept at producing articles for publication in academic journals.

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

Motivated Attendant with more than 5 years work experience in a luxury hotel. Able to handle stressful situations and meet targets on time, with high performance focused on exceeding goals. Dedicated and hardworking, with a determination to excel.

Profissional dinâmica e dedicada, com experiência sólida em atendimento ao cliente e um forte interesse em programação. Durante meu período como atendente de lanchonete no McDonald's, desenvolvi habilidades essenciais de comunicação, resolução de problemas e trabalho em equipe, além de demonstrar situações desafiadoras com empatia e profissionalismo.

I'm a software engineer passionate about technological creation and innovation. Currently building a solid track record in leading significant projects and making active contributions on various development fronts. My expertise ranges from the development of native and cross-platform mobile applications to the implementation of complex back-end solutions, always focusing on agile development practices and the delivery of high-quality software.

As a solution-oriented software developer with 6 years of experience, my expertise includes TypeScript, React, and Node.js, with a strong focus on building scalable and accessible applications, and effectively leading and collaborating within cross-border and international teams. Highly skilled in communication and collaboration with a passion extends to leveraging technology for educational and social impact initiatives.

I am a mechanical engineer with 7 years of experience acting with maintenance of forging machine, press, laminating roll and induction furnace, with more than 20 improvement projects, warranting the production efficiency. I am looking for the opportunity to develop my carrier and searching for a new challenge and though of my skills and knowledges to help the organization reach better results.

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

 Detail-oriented professional with strong background in purchasing, vendor management and inventory control. Proven track record of identifying cost savings opportunities and developing and executing strategies to maximize profits. Considered valuable asset to any team.  Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. 

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