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 Advanced Operations/ Call Center Manager offering over 20 years of experience and proven success in International Emergency Assistance and Customer Service, New Product Development (NPD) and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals. 

Technically sophisticated professional with solid history of voice & data Core services, Operations, integration, analysis, and experience supporting systems implementation projects. Broad knowledge and success in business process development. Able to direct multiple tasks effectively and readily master innovative software and tools. Expertise in business rules and requirements development, cross-functional
collaboration, program and project management, mapping and testing processes, strategic planning, team building and leadership.

OBJECTIVES:

Seeking higher position in a growth oriented company offering a challenging opportunity for Advancement & Development based on performance, hence fully utilizing my abilities in a group where I would learn and improve myself and thus be an asset to the organization. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Administrative ] position in Customer services, Marketing Sales, Finance and Merchandise Project environment. Ready to help team achieve company goals.

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