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I am a Computer Science student with a background in Civil Engineering and a strong interest in technology, problem-solving, and learning new things. I have practical experience building and maintaining web projects, working with administrative systems, supporting customer/order workflows, preparing technical presentations, and working as part of a team. I am currently developing my skills in modern web technologies, AI, cybersecurity, and digital tools.

I am open to internships, entry-level positions, research opportunities, and other learning opportunities where I can contribute and gain practical experience. I am willing to learn, take responsibility, and adapt to new environments, and I would be grateful for the opportunity to contribute wherever my skills can be useful.

Creative Video Editor skilled in colour grading and narrative development. Utilises Adobe Premiere Pro and Final Cut Pro to produce engaging content tailored for diverse platforms. Manages multiple projects under tight deadlines while implementing efficient workflows. Collaborates with directors and producers to realise creative visions, ensuring high-quality visual storytelling and audience engagement.

Intend to work with strong job responsibilities where strong sense of communication requires, where dignity of work provides job satisfaction and the place of work provides potential avenues for learning and growing.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

EHS Professional experienced in construction, industrial, and engineering environments. Implemented effective safety management systems and conducted thorough risk assessments, driving continuous safety improvements and fostering a proactive safety culture. Committed to achieving compliance with Workplace Safety and Health regulations and ensuring zero-harm workplaces.

Results-driven accountant with expertise in managing accounts payable and receivable, ensuring timely and accurate financial transactions. Proven track record in preparing financial reports, conducting bank reconciliations, and maintaining meticulous financial records. Committed to enhancing organizational growth through precise financial management.

Analytical Online Marketing Assistant with strengths in market analysis and pricing strategy development. Identifies market gaps to drive product innovation and enhance service offerings. Delivers actionable insights that support strategic decision-making and boost sales performance.

Results-driven security, risk and operations professional, former United Nations Military Police Commander and retired Bangladesh Army Major with more than 15 years of experience across UN peacekeeping, military command, corporate security and peace-and-security research. Currently coordinates security-sensitive research projects, institutional compliance, programmes and senior stakeholder engagement at the Osmani Centre for Peace and Security Studies. Previously led multi-site corporate security at VFS Global, implementing risk controls, incident management, emergency preparedness and business continuity measures that contributed to a reported 70% year-on-year reduction in security incidents. Proven leader in operational readiness, investigations, staff training, confidential reporting, budget and resource management, and data-driven security analysis. Brings disciplined execution, ethical leadership and strong stakeholder coordination to protect personnel and assets, strengthen organisational resilience, and support peace operations and governance objectives.

I bridge the gap between business strategy, technology delivery, and operational execution.
Over the past decade, I have led service delivery, high-availability operations, and client-facing teams across global technology, retail media, and digital services. From optimizing SLA and ITIL governance to scaling contact operations and aligning cross-functional teams with business goals, my focus has always been operational excellence, reliability, and measurable outcomes.
Core Expertise
Service Delivery & Operations: Managing end-to-end service lifecycles, incident management, high-availability environments, performance monitoring, and SLA compliance.
Client Success & Stakeholder Management: Leading enterprise relationships across UK and international markets, monitoring account health, driving retention, resolving executive escalations, and supporting tailored product demonstrations.
Leadership & Performance: Leading remote and on-site teams through coaching, quality assurance, structured feedback, workforce planning, and KPI management, including FCR, CSAT, NPS, and MTTR.
Business Growth: Identifying expansion opportunities, strengthening client partnerships, reducing churn, and increasing customer lifetime value through consultative account management.
Talent & Team Development: Recruiting top talent, leading interviews, designing onboarding programs, and coaching new hires to accelerate performance.
Technology Stack: HubSpot, Jira, Zoho, Intercom, ClickUp, LinkedIn Recruiter, Sales Navigator, CRM platforms, and collaboration tools that improve visibility, efficiency, and execution.
I thrive in fast-paced, multi-time-zone environments where data-driven decisions, strong leadership, and emotional intelligence deliver lasting business results.

I have completed three 'sales training (Level-1 , Level-2 & Level-3) sessions with Suzuki so far, and they have further enhanced my skills. My understanding of sales has improved significantly.

Manager Finance and Accounts with a background in financial reporting, tax compliance, and budget control across finance and accounts operations. Brings disciplined transaction oversight, reconciliations, and audit readiness to keep records accurate, compliant, and month-end close on schedule. Supports clearer decision-making through MIS reporting, asset management, and cost control across 3–6 budget lines.

Market research and sales operations expert with extensive experience in client relationship management and sales audits. Proven ability to resolve customer issues and manage administration efficiently, with advanced skills in MS Office and Google Docs. Specializes in negotiation, report writing, and employee training, emphasizing business development and quality assurance. Fluent in English and Bengali, with comprehensive knowledge of B2B and B2C sales strategies and legal compliance.

Detail-oriented Electrical and Electronic Engineering graduate with hands-on industrial exposure and a CGPA of 3.51. Experienced in technical support, system analysis, and documentation, effectively collaborating with operational teams. Strong skills in electrical systems, data handling, and problem troubleshooting. Seeking Technical Services Officer role to enhance technical operations and deliver customer-focused solutions.

Proactive team player providing support during peak service hours, ensuring seamless operations. Coordinates with team members to achieve accurate and timely order fulfillment. Engages with customers to enhance their dining experience, addressing needs promptly and professionally.

Walk through any neighborhood in Forney and you'll find homes of different sizes, ages, and designs. Some have recently been built, while others have served families for decades. Each one has its own maintenance history and unique service needs. That's why Copeland Home Services approaches every project with fresh eyes instead of assuming every home requires the same solution.

We provide HVAC, plumbing, and electrical services that fit the specific condition of each property. Whether it's an air conditioner struggling through another Texas summer, a plumbing issue interrupting daily routines, or an electrical upgrade needed for modern appliances, our team works to understand the situation before recommending the next step.

Our services include AC repair, heating installation, drain cleaning, leak repair, water heaters, electrical panels, lighting upgrades, EV charger installation, generators, wiring, and more. We also offer routine maintenance to help homeowners stay ahead of larger repairs whenever possible.

Having one company that provides multiple home services makes life easier for many homeowners. Instead of managing several contractors, customers can rely on one local team for many important systems.

Serving Forney and surrounding communities, Copeland Home Services focuses on practical service, dependable communication, and helping homeowners feel more confident about caring for their properties over time.


Contact Details:


Address: 11808 S Profit Row, Forney, TX 75126, United States

Phone: (469) 720-4440

Business Hours: 24/7

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