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Professional with a proven track record in customer service, support and complaint handling, honed at Services Australia. Excelling in enhancing customer satisfaction and resolving inquiries, demonstrating exceptional adaptability and effective communication. Skilled in data entry and maintaining high standards. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing positive outcomes.

Highly skilled Process Plant Operator and Technician with over 9 years of FIFO experience across the oil, gas, and mineral processing industries. Proven expertise in commissioning and operating complex systems such as thickeners, flotation cells, and crushing circuits. Adept at control room operations, equipment maintenance, and safety procedures, including isolation and permit-to-work processes. Strong leadership abilities demonstrated as a Leading Hand and Emergency Response Team Leader, responsible for managing teams, issuing permits, and ensuring safety and efficiency in high-pressure environments. Additional experience in mechanical repairs, hydrostatic and pneumatic testing, and adherence to strict HSE standards in both onshore and offshore settings.

Dedicate and compassionate individual seeking and work placement in childcare to apply my passion for early childhood development and create a positive learning environment for children.

Enthusiastic and energetic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service and a reputation for exceeding benchmarks in a sales environment. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Dependable team player with great communication, organizational skills and strong attention to detail.
Eager to showcase expertise and experience into a new industry that promotes long term careers, work-life balance and that recognises and rewards hard working individuals.


I am a highly motivated individual, results driven achiever with the capacity to meet work targets and team player. I can work under minimum or no supervision and under pressure in a challenging environment. I am a responsible, enthusiastic, trustworthy, reliable, and hardworking person with ability to use initiative. In addition, I am a dynamic team player with strong interpersonal and excellent communication skills.

I am an enthusiastic, personable and energetic employee with 18 years experience in the customer service industry. For the last 14 years I have worked as a first and business class flight attendant for Qantas airways. I am very familiar with premium service standards for a variety of clientele. I have strong customer service, organizational and problem solving skills and excel working in a fast paced, time sensitive environment. I enjoy working with people and ensuring their expectations are not only met, but exceeded. I am seeking employment in dynamic work environment and feel my empathetic nature and vibrant personality could be an asset to your workplace. I am currently on maternity leave from my position at Qantas, however uncertain I will return due to now having two little boys at home.

Sir/Madam
Energy Queensland
Dear Amy,
RE: Corporate Support Officer
I would like to express my strong interest in the full time Corporate Support Officer position with 
 Energy Queensland. After reviewing the position requirements, I believe that my knowledge, skills
and experience are a great match.
For the 2.5 years (and currently) I have been employed as a Practice Manager at Suite 4, Hillcrest
Specialist Centre, as part of Hillcrest Private Hospital. Prior to this, I had been a medical receptionist
to an Orthopaedic surgeon, pain specialist and urologist since the age of 18.
Throughout my career, I have developed a solid foundation in various administrative tasks,
including office management, document handling, scheduling, database management and
supply ordering. I have also had the privilege for working in collaborative environments that
emphasized the value of teamwork.
Here are some key strengths I would bring to the Administration Officer role:
Organisation skills – I excel in maintaining order and structure within the office environment,
ensuring that tasks are executed smoothly and deadlines are met consistently.
Attention to detail – My meticulous attention to detail guarantees accurate records and a high
level of precision in all tasks I undertake.
Communication proficiency – I possess excellent written and verbal communication skills, allowing
me to liaise effectively with team members, clients and stakeholders.
Problem-solving abilities – I have a demonstrated ability to identify challenges, develop innovative
solutions and implement process improvements to enhance productivity. 
Multitasking – I thrive in fast paced environments, managing multiple tasks and responsibilities
efficiently while maintaining a high standard of work.
Team collaboration - I value teamwork and collaboration and have successfully worked in cross-
functional teams working together towards shared goals and success.
2 | Page
 Highly motivated - To achieve results and thrive in environments that encourage creativity,
innovation, and a commitment to excellence.
At the heart of any successful business lies a strong set of values that guides its operations and
defines its culture. I am sure my professional and personal references can testify to my traits and I
am certain that I will be a great addition to your team if given the opportunity.
Lastly, thank you for considering my application. I look forward to discussing how my background
and values align with Energy Queensland’s mission and vision. Please find my resume attached,
and I am available for an interview should the opportunity come available.
Kind Regards
Naomi Shuttlewood

At Imperii, as Head Bartender, I led a team to enhance customer satisfaction and maximize profits, showcasing expertise in alcohol safety and attentive service. My proactive management and innovative cocktail crafting significantly boosted service quality, fostering strong customer loyalty and streamlining operations for special events.

As Condition Monitoring Technician, I played a critical role in providing wear analysis and reporting to our customers.

As the most experienced member of the team, I naturally took on a leadership role and have spearheaded the growth and development of the team. I have been instrumental in developing new strategies to capture and process data, developed and maintained new and existing relationships with customers, and provided extensive to support to Engineering and Sales teams within Bradken.

I am currently studying a Certificate 3 in Early Childhood Education and Care (finish in April, 2024). I am dedicated and hard working young person who is seeking an opportunity where i can gain employment, learn new skills and experience enabling me to become a valued Educator. I am compassionate individual who accepts responsibility, demonstrates commitment. I have strong communication and collaborative skills which enables me to communicate with family and the children. I am confident individual who has a passion for nurturing children, wants to help children to reach their developmental milestones to the best
of their ability. I want to create positive relationships with the children to have a better understanding on how I can assist them to achieve their milestones, to make children feel a sense of belonging and feel safe and create a positive environment. I have finished my babies placement (0-2yrs) at my Milestone Grafton, also finished doing my preschool age (3-5 yrs) at Gummyaney Aboriginal Preschool. I enjoy doing my placement it brought so much joy to my heart helping children to learn and grow their imagination.

A Highly motivated, enthusiastic and Compassionate endorsed enrolled nurse, known for high productivity and efficient task completion. Possess specialized skills in wound care, patient education, and medication administration. Excel in communication, empathy, and teamwork to enhance patient care outcomes. Adapt quickly to new technology and treatment protocols to deliver optimal nursing support.

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Enthusiastic and compassionate professional eager to contribute to Services Australia in an entry-level service delivery role. Skilled in providing outstanding customer support and fostering positive interactions, with a strong commitment to helping Australians navigate government services seamlessly, especially during critical times. Known for adaptability, effective communication, and a proactive approach to problem-solving in dynamic environments.

Dynamic professional with a proven track record in customer service and food safety, demonstrated during roles at Schnitz and Vinh Phat Restaurant. Excelled in enhancing customer satisfaction and loyalty through exceptional service and adherence to cleanliness standards. Skilled in communication and food handling, adept at fostering positive dining experiences and maintaining high hygiene levels.

Adept at operations management and personnel leadership, I significantly enhanced customer satisfaction and streamlined processes at Lotus Café Dubbo, showcasing my ability to drive results and foster team development. My expertise in documentation and reporting, coupled with a proactive approach to business planning, has consistently improved operational efficiency and financial accuracy.
Successful Owner/Operator with expertise in hospitality industry and insights on competitors and clientele. Dedicated leader maintains professional relationships.
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.

Motivated and reliable Griffith University student studying Forensic Science, with experience in fast-paced customer service and administrative roles. Proven ability to efficiently manage multiple tasks while maintaining a high standard of work in dynamic environments. Strong communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service. Seeking part-time or casual employment to apply skills, gain valuable experience, and contribute positively to team success. Proficient in cash handling, time management, and maintaining high levels of cleanliness and organization. Holds certifications in Health Support Services and Health Services Assistance.

Seasoned Hotel Executive with a background in overseeing hotel operations, improving guest satisfaction, and achieving operational goals. Strengths include strategic planning, team leadership, and customer service management. Have successfully implemented cost-saving measures and efficiency improvements at previous hotels while maintaining high levels of guest satisfaction.

I consistently performed well in high-pressure situations at MIAT Mongolian Airlines, using my strong work ethic and customer service skills to improve passenger satisfaction and safety. My expertise in emergency procedures and hospitality played a key role in ensuring a positive in-flight experience, demonstrating my ability to uphold and surpass airline standards.

Certified individual support professional seeking to apply skills and knowledge from Certificate III in Ageing Support to provide compassionate care and support to elderly individuals.

Capable Refrigeration Mechanic with a reputation for performing high-quality work. Proven skills in troubleshooting issues and fixing problems on single units and complex building systems. Adept at reading and understanding technical documentation in order to plan and complete successful repairs.

Efficient CSSD Technician known for high productivity and completing tasks with precision. Skilled in sterilization processes, equipment handling, and infection control protocols. Demonstrates strong organizational skills, adaptability, and problem-solving abilities to excel in fast-paced environments. Committed to maintaining strict hygiene standards and improving operational workflows for optimal department performance.
Also pursuing Certificate III in Sterilization Services at TAFE, Southport, QLD.

Results-driven eCommerce customer development manager with expert knowledge of industry sales, customer engagement, and growth strategies. Reliable in achieving remarkable business results across channels and teams. Focused on continuous growth and sustained profitability.

A 2024 Master's graduate with project and internship experience, bringing teamwork, problem-solving, and time-management skills, eager to contribute and grow in my professional career.

Ambitious and passionate about international cuisine and devoted to excellent customer service.Able to prioritize safety in the kitchen while upholding standard for meal and ingredient preparation.Able to work under pressure while maintaining a positive attitude.

Hello!
My name is Nikola Mladenovic a former student of International Relations and current MBA candidate.
As an MBA student at Torrens University in Melbourne I have acquired a strong foundation in business strategy, financial analysis, and project management, which I am eager to use in practice.
Thank you for taking the time reviewing my application,
Sincerely Nikola!

I am a seasoned procurement specialist with over a decade of experience in the Australian Public Service, including seven years as a Senior Procurement Specialist. Over the years, I have played a crucial role in establishing and refining procurement processes and workflows across the Department of Education and Employment portfolios. These experiences have provided me with a comprehensive understanding of procurement across various domains, including corporate services, program and project management, and other delivery-enabling functions.

Skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapt to new needs and policies. Stays on top of demanding fast paced environments by effectively using slow periods. maintaining clean and safe work areas with diligent attention to important detail.

To contribute exceptional customer service and operational skills to a part-time role while enhancing my experience in the working environment.

Proactive Shift Leader with strong leadership, customer service, and operational management skills. With hands-on experience across multiple industries, I excel in leading teams, optimizing workflows, and maintaining high standards of service. My leadership approach fosters teamwork, employee engagement, and customer satisfaction, consistently driving performance and operational efficiency. Adaptable and results-driven, I thrive in dynamic, fast-paced environments, where delivering exceptional service and operational excellence is key to success.

Driven Production Assistant Manager with a proven track record at Staetite Fasteners with 10 years of experience in leadership and operational management in high volume and multi- shifts production operation. Enhancing project completion rates and quality through effective operations management and strong leadership. Excelled in workflow optimization and safety management, achieving significant process improvements and fostering a culture of continuous improvement in fast -paced production environments and dedicated to maintaining product quality.

Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development.

Driven by results, I excelled at Flavorite Hydroponic Tomatoes Pty Ltd, mastering multiple production roles and significantly enhancing machine performance. My strong communication and time management skills, coupled with a keen attention to detail, ensure I meet and exceed employer expectations while fostering team collaboration and maintaining a high level of safety awareness.

Compassionate Personal Care Worker skilled in aged care, seamlessly transitioning from kitchen roles to provide direct resident support. Proficient in maintaining hygiene and ensuring resident comfort and safety through collaborative teamwork. Eager to leverage skills in a forward-thinking care environment to enhance quality of life.

An organized operations intern with a thorough understanding of logistics, inventory control and project management. Strong adaptability, positive working attitude, able to find their own shortcomings and improve as soon as possible. Good at quickly collecting and organizing information, proficient in data mapping and organization, and able to manage tasks comprehensively. I have good communication and coordination skills and can work seamlessly in a team environment. I hope to make use of my professional knowledge to contribute to the team dynamic project.

Driven Early Intervention Specialist with a proven track record at AEIOU Foundation, enhancing child development through play-based therapy and fostering family engagement. Skilled in developmental disabilities awareness and exceptional communication, I've effectively collaborated with teams to implement individualized support, significantly improving intervention outcomes.

Driven and adept Teacher Coordinator with a proven track record at Educater, I excel in program coordination and fostering teacher support. Renowned for implementing effective classroom management strategies and co-teaching techniques, I have significantly enhanced teaching outcomes by 30%. My approach combines strong organizational skills with a keen ability to uplift educational staff.

I am a driven, honest and flexible office administrator with extensive experience in varying roles; finance, executive assistant, office management, customer service, sales & marketing and shipment execution. My enthusiasm for cohesive team work and communication drives me to build strong working relationships. My experience across various teams has trained me to have high organisational skills and a strong ability to prioritise tasks. In my current position, Accounts, I have streamlined and implemented processes to bring creditors in line with agreed credit terms, developing strong relationships with key stake holders.

An experienced accountant with a background in external audit, I bring a meticulous attention to detail and a drive for excellence to my work. With a passion for numbers and a keen eye for accuracy, I am committed to delivering exceptional results in all aspects of financial analysis and reporting. I possess strong analytical and problem-solving skills, allowing me to navigate financial data and identify areas of risk. Alongside my technical expertise, I am an effective communicator, collaborating with cross-functional teams and stakeholders to achieve goals. I am a dedicated professional who continuously seeks growth opportunities to stay at the forefront of the ever-evolving accounting field.

Highly skilled professional with over 12 years of comprehensive experience in all facets of civil construction, including preconstruction, ECI, value engineering, supervision, project management, site administration, and resource planning. Seeking a suitable opportunity with top-tier organizations.

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