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I am a strategic, customer-obsessed, seasoned Business Analyst / Product Owner with over 13 years of experience delivering digital solutions across banking and financial services. I bring a strong track record in translating strategy into executable roadmaps, shaping initiatives through a customer-first lens, and leading high-performing cross-functional squads to deliver speed to value. I specialize in partnering closely with stakeholders across domains to drive alignment and ensure product outcomes reflect customer needs and regulatory requirements. I bring deep domain expertise in digital identity, customer onboarding, KYC, payments, and open banking. I thrive in Agile environments and have a strong curiosity for emerging technologies. My decisions are consistently guided by data, business value and customer impact. Currently at ANZ Bank, I am known for disciplined execution, clear prioritisation, effective stakeholder communication and turning complex challenges into meaningful outcomes.

   Professional healthcare provider with comprehensive experience in patient care, diagnostics, and treatment. Known for strong collaboration with multidisciplinary teams to deliver optimal results in dynamic healthcare settings. Adept at adapting to evolving medical protocols and providing compassionate care. Skilled in clinical procedures, patient education, and medical research. 

I’m a self-motivated service orientated print and colour support expert having run my own business for the last 14 years. I am a trade qualified prepress operator with 20+ years’ experience in the graphics and print industry, specialising in colour quality management across all forms of print, including customer service and technical support.

Dedicated Customer Service Team Member with proven ability in resolving inquiries and complaints, achieving 95% satisfaction rating. Expert in personalized communication strategies, resulting in 30% increase in customer retention and 25% rise in repeat business. Proficient in problem-solving, successfully handling 50 issues per week and developing processes to reduce resolution time by 20%. Award-winning professional recognized for maintaining high standards and receiving 97% positive feedback from post-service surveys.

As a student of agriculture eager to improve my business skills in the agricultural sector and delve into its possibilities. Passionate about contributing to the advancement of sustainable agriculture and improving food security.

Certificates/Qualifications

Senior First Aid
Bosiet with CA-EBS
Dogging Rigging Basic
Work safely in construction industry
HR license


I am a friendly, respectful, courteous and compassionate person. I have had a varied work history and engaged well within diverse working conditions and roles. I am very eager to be back in the workforce supporting vulnerable people in our community. I have a responsible attitude to all tasks and follow directions well. I have a current Working with Children screen and C class driver’s license. I am able to obtain a current police check and NDIS screen. Through my life experience and past history, I believe I would be an asset to your team.

Dynamic and dedicated professional with experience at McDonald's, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through efficient service and strong multitasking skills. Recognized for maintaining high food safety standards and supporting the training of new team members, fostering a collaborative work environment.
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.

Results-driven engineering professional with extensive hands-on experience in electrical engineering, machinery maintenance, and CAD drafting. Proven ability to manage projects effectively while maintaining high customer satisfaction and adhering to safety protocols. Currently pursuing a Bachelor of Engineering (Honours) at QUT, with a strong foundation in technical skills and problem-solving capabilities. Eager to leverage expertise in a dynamic engineering role that fosters innovation and drives excellence.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Electrical professional with hands-on training in electrical systems, wiring, and maintenance. Proven ability to support and enhance team efforts while adapting to changing work demands. Known for meticulous and strong focus on achieving results through collaborative efforts and practical skills for troubleshooting and installation.

I'm Currently a Program manager at Accare with an extensive experience, i believe i have developed the necessary skills I need for the Program Director, excelling in performance management and strategic planning. Proven track record in enhancing client satisfaction and team development through effective communication and risk management. Skilled in budget oversight and fostering strong relationships, driving operational improvements and compliance assurance.
I believe I am a reliable manager, demonstrating a high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering to build productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Dynamic and results-driven professional recognized as a knowledgeable leader and dedicated problem solver. With over 10 years of expertise, consistently contributes to advancing company objectives through strategic project coordination and program enhancements. A keen attention to detail ensures successful execution of initiatives, driving continuous improvement and operational efficiency. Committed to fostering collaborative environments that inspire teams to achieve excellence.

Assistant Accountant with 4 years of experience in financial reporting, reconciliations, and accounts payable/receivable management. Proven ability to implement processes that enhance the accuracy and integrity of financial data. Strong analytical and organizational skills contribute to optimized financial operations and high productivity. Specialized in financial reporting, tax preparation, and budget management, ensuring effective collaboration with team members.

Dynamic Payroll Specialist with extensive experience at Airservices Australia, excelling in payroll processing and compliance. Proven track record in enhancing internal controls and delivering specialized training. Strong analytical skills complemented by meticulous attention to detail, ensuring accurate data reconciliation and successful pay runs. Committed to continuous improvement and stakeholder collaboration.
Professional payroll specialist with strong background in payroll processing, compliance, and financial reporting. Skilled in utilizing payroll software and managing employee data with precision. Focus on collaboration and adaptability, ensuring seamless operations and effective problem-solving within teams. Known for reliability and delivering consistent results in dynamic environments.

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

I am a dedicated and enthusiastic trainee, fervently pursuing a career as a physician. My commitment to collaborative care is at the forefront of my approach, as I am eager to work within a multidisciplinary healthcare team to address both acute and chronic patient needs. My experience in a regional setting has not only honed my skills but also ignited a passion for continuing my practice in similar environments. My hardworking nature is geared towards making a meaningful impact in the healthcare sector.

Reliable and adaptable graduate with experience in customer service, hospitality, and retail. Proficient in Opera, Micros, Microsoft Office, and POS systems, with the ability to support both front-line and back-of-house operations. Multilingual (English, Cantonese, Mandarin, and Korean) with strong communication and organizational skills. A fast learner with great attention to detail, keen to contribute to a professional team.

A warm and caring coaching style, combined with a strong determination to facilitate client success, creates a safe, judgment-free space for profound breakthroughs and personal growth. Engaging energy and enthusiasm are consistently brought to all coaching, training, and facilitation sessions, fostering an environment where individuals feel empowered to explore their potential. A commitment to nurturing relationships and guiding clients through transformative experiences ensures impactful outcomes and lasting change.

Motivated and dedicated university student and student pharmacist with over 2 years of experience in various areas, eager to work and contribute to a dynamic team. Quick to learn new tasks, and adapt to different environments, with strong communication skills and a proactive attitude. Highly organized and dependable individual with a strong work ethic and strengths in multitasking, and customer service. Ready to take on new challenges and grow within a company while applying a positive, solution-oriented mindset.

Accomplished software engineer specializing in full-stack development, code repository maintenance, and CI/CD processes. Demonstrated success in developing and deploying web applications and portals that enhance user experience and functionality. Strong commitment to leveraging cutting-edge technologies to drive innovation and efficiency in software solutions. Recognized for a collaborative approach fostering teamwork and delivering high-quality results on time.

Experienced Service Technician specializing in electrical troubleshooting, safety compliance, and system installation. Proven ability to diagnose and resolve complex issues while providing exceptional technical support and training to junior technicians.

Dynamic Research Innovation Manager with a proven track record at ARC E2Crop Hub, specializing in sustainable composite design and ballistic testing. Expert in additive manufacturing and R&D collaboration, I have successfully led projects that enhanced material performance, while mentoring students and delivering impactful technical training. Committed to advancing sovereign capabilities in defence applications.

Professional with robust experience in guest services, ready to excel in guest-facing roles. Skilled in managing front desk operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and driven, with focus on delivering exceptional service and fostering positive environment.

Looking forward to an opportunity in a challenging environment, where I can utilize my experience and skills in contributing effectively to the success of the organization and for the improvement of my personal skills. Business Intelligence Expertise with extensive experience in data analysis and dashboard development using Tableau and Cognos to support the business decisions. Working knowledge of Python to create extracts for the large data set and hands on SQL using different databases from traditional to modern cloud technologies. Self-motivated, team Oriented, ability to handle multiple projects and meet deadlines with Strong Problem- Solving Skills. Exposure to Agile and waterfall Methodologies and always ready to take up the new challenges.

Dedicated professional with extensive experience at African Reef Resort, excelling in customer service and time management. Proven ability to enhance guest satisfaction through meticulous attention to detail and effective problem-solving. Skilled in chemical handling and committed to health and safety compliance, ensuring a pristine environment for all guests.

With over 7.5 years of experience in the Royal Air Force, I am a dedicated and meticulous Aircraft Technician with a robust background in mechanical systems. My expertise lies in fault diagnosis and the repair of aircraft components and systems, ensuring maximum availability of serviceable aircraft to support operational flying schedules while maintaining optimal performance. I am committed to meeting strict time requirements and consistently working efficiently to achieve these goals.

Engineering professional with over 2 years of experience, highly regarded for technical proficiency and innovative problem-solving. Proven track record of optimizing system performance and enhancing operational efficiency. Known for effective teamwork and adaptability in dynamic environments, consistently leveraging analytical skills and attention to detail.

Results-driven Account Manager with a strong background in business development across the Telco and IT sectors. Proven ability to build and maintain strategic relationships, with a passion for driving growth through channel sales. Known for taking ownership, delivering on commitments, and navigating complex sales environments with professionalism and accountability. Now seeking to leverage this experience in a channel-focused role to help partners succeed and scale.

Dynamic and results-driven Food and Beverage Server with extensive experience at Kalutara Royal Pims Hotel. Proven expertise in customer service and inventory management, consistently enhancing guest satisfaction. Recognized for leadership in training new staff and maintaining high food safety standards, ensuring a seamless dining experience.


Proactive and goal-oriented professional with a proven track record at Commercial Clean Australia, excelling in leadership and operations management. Achieved significant sales growth through strategic planning and team empowerment. Expert in problem resolution and fostering client relationships, driving efficiency and enhancing customer satisfaction while implementing innovative solutions.

Demonstrates strong analytical, organisational, and time management skills, with proven ability to quickly adapt to new environments and systems. Eager to lead and contribute to team success and to further develop professionally. Brings positive attitude and commitment to continuous learning and growth.


Dynamic automotive professional with extensive experience at Toyota and UltraTune, excelling in complex diagnostics and engine repair. Proven ability to enhance vehicle performance and customer satisfaction through effective communication and technical expertise. Skilled in computer diagnostics and fostering teamwork, ensuring high-quality service and preventative maintenance.

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialised in quality, speed and process optimisation.
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet KPIs

Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.

Qualified and experienced carpenter with over 8 years of hands-on experience in commercial and domestic construction. Skilled in interpreting building plans, framing, cladding, and high-end fit-outs. Known for delivering top-tier workmanship and adhering strictly to safety standards on Tier 1, 2, and 3 sites across Melbourne. Motivated, hardworking, and eager to take on new challenges to continue developing professionally within the construction industry.

Dynamic and detail-oriented professional with a proven track record at Betta Industries, excelling in assembly techniques and problem-solving. Enhanced production efficiency and reduced errors through meticulous quality checks and effective teamwork. Skilled in power tool operation, committed to maintaining safety standards while delivering high-quality results.Honest,reliable and fast learner as part of team or unsupervised.

Dynamic and adaptable professional with over 16 years of experience in high-pressure, fast-paced environments across public and private sectors within the healthcare industry. Proven ability in team leadership, operations coordination, stakeholder engagement, training delivery, and continuous improvement. Recognised for effective communication, problem-solving, and the ability to thrive independently or collaboratively to meet organizational objectives.

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