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With over 7 years in IT and 2 years in Banking, I excel as aDevOps and Platform Engineer, ensuring smooth functioning and timely delivery of vital banking apps and services. I specialize in implementing efficient IT infrastructure management strategies, utilizing Cloud technologies, and optimizing DevOps practices to enhance banking operation's efficacy.

Results-oriented Process & Customer Experience Analyst with 5+ years in banking operations, driving a 15% CSAT increase and 10–15% NPS growth. Expert in SLA compliance, process optimization, KPI dashboards, and root cause analysis to identify trends and enhance customer journeys. Skilled at leveraging data-driven insights to deliver operational excellence and foster a customer-centric culture.

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Detail-oriented and highly accomplished Branch Accountant with 15+ years of experience across FMCG and distribution environments. Proven expertise in receivables control, credit management, VAT compliance, P&L reporting, inventory governance, audits, and cash flow optimization. Recognized for strengthening financial controls, reducing overdue receivables, and supporting branch profitability through close collaboration with sales and operations teams.

Dynamic and results-driven professional with a strong foundation in management skills, creativity, and efficient communication. Demonstrates exceptional leadership and negotiation abilities, complemented by expertise in maintenance operations and troubleshooting. Proficient in computer skills, including MS Office, Excel, and email, with a proven track record in equipment maintenance and hardware installation. Committed to punctuality and excellence, seeking to leverage skills in a challenging role that fosters growth and innovation.

Experienced Relationship Manager with knack for building and nurturing client relationships that drive business growth. Known for transforming client feedback into actionable strategies, leading to improved satisfaction and loyalty. Proven in facilitating partnerships that result in increased revenue and long-term client retention.

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