Hire Top Customer Support Manager

Robert J. Young

Strategic IT and Operations Leader with over 18 years of experience leading enterprise technology transformation, Agile delivery, business systems modernization, and operational excellence across the insurance, energy, logistics, and military sectors. Proven ability to lead cross-functional teams, manage enterprise portfolios, deliver large-scale technology implementations, and improve organizational performance. Experienced in SAP, Oracle PeopleSoft, Agile/Scrum, vendor management, enterprise modernization, and executive stakeholder engagement. Certified Scrum Master and Product Owner with a strong record of delivering projects ahead of schedule, under budget, and aligned with strategic business objectives.

Jeffery Perro Jr.

Transitioning from law enforcement to accounting, with a focus on obtaining a B.S. in Accounting by October 2026, followed by CPA certification and an MBA. Proven analytical and problem-solving skills honed through extensive investigative work. Experience in data analysis and relationship-building enhances this ability to contribute effectively in financial environments.

Carol Watts

Dynamic office management professional with a strong background in optimizing workflows and enhancing team productivity. Skilled in scheduling, resource allocation, and customer service management.

Asuante Jackson

Certified Billing and Coding Specialist (CBCS) with training in ICD-10, CPT, HCPCS coding, insurance claims, and electronic health records. Strong attention to detail with experience handling documentation, data entry, customer service, and maintaining HIPAA compliance. Reliable, organized, and eager to begin a career in medical billing and coding while continuing to grow within the healthcare field. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Kari Barnes

Proven Customer Experience Manager with strengths in problem solving, staff training, and effective communication. Successful in analyzing customer satisfaction data to drive strategic improvements.

Jodene Christmas Oghenekaro

Experienced Mental Health Registered Nurse and Community Support Specialist with 20+ years of experience in case management, behavioral health, crisis intervention, care coordination, psychosocial assessment, and client advocacy. Skilled in developing care plans, coordinating multidisciplinary services, maintaining accurate documentation, and supporting individuals with complex mental health and behavioral needs.

Anna Broderick

Dynamic Senior Customer Support Specialist with a proven track record in problem resolution and service excellence. Adept at coaching teams and fostering effective communication, driving customer satisfaction and loyalty.

Nicholas Capone

Experienced Project, Logistics, Purchasing and team management professional with 15+ years in the audiovisual industry. Skilled in optimizing operations, resolving issues and bringing a positive attitude. Team player who works well with co-workers and customers alike. Proven track record in project management, purchasing, logistics, coordinating cross-functional teams, and developing processes. Experience in all facets of the A/V industry also including sales, accounting, and engineering functions. Ready to leverage expertise in project, purchasing, logistics, and operations management to drive efficiency and support organizational goals as a Project Manager or in any other role that can utilize a diverse skill set.