Alarm Monitoring Agent/Customer SVC RepresentativeCashierSales/Retail Sales ManagerCashier/Customer Service Cashier
CBREWalmartMattress Heaven Inc.Murphy USA Gas Station
Greenville High School
Sulphur Springs, TX
Dedicated Alarm Monitoring Agent with strong customer service skills. Achieved efficient response times and maintained high client satisfaction through effective communication and problem-solving abilities.
TOP SKILLS
Alarm monitoringAlarm system oversightCustomer serviceData analysisPerformance tracking
Customer Service LeaderManager, Customer ServiceSubject Matter Expert, Customer Service
Coty Inc.
WEST LIBERTY UNIVERSITY
Pittsboro, NC
Accomplished leader in customer service operations, overseeing key departments and driving collaboration. Implements innovative solutions to streamline workflows and improve vendor compliance. Engages directly with customers to identify enhancements in service delivery throughout the customer journey.
TOP SKILLS
Order-to-cash managementCustomer relationship managementVendor complianceProject managementErp systems
Customer Service RepresentativeCustomer Care RepresentativeCustomer Service Manager
Keefe's AC, Heating, and ElectricalCable South MediaThomas Cardella & Associates
North Carolina A&T State University
Terrytown
Dedicated customer service professional with proven skills in problem resolution and relationship building. Committed to enhancing customer satisfaction through effective communication and active listening.
Scheduling Customer Service RepresentativeSubstitute Teacher-All GradesCustomer Service ManagerCustomer Service ManagerCustomer Care LeadCustomer Service Representative
National Jewish HealthAssumption Catholic SchoolBrothers Mobile SolutionsAmerisourceBergen Corporation
Westwood College
Denver, Usa
Dynamic Customer Care Leader with a proven track record in driving client engagement and enhancing satisfaction through strategic process improvements and effective mentorship. Expertise in conflict resolution and communication fosters customer loyalty while delivering empathetic service. Committed to cultivating a collaborative team environment that empowers employees to excel in their roles and meet customer needs. Recognized for exceptional management abilities and a results-driven approach, ensuring teams are well-equipped to handle daily operations independently.
TOP SKILLS
Customer success 101-401Leading teams for success management courseCommunicating with influence speaking courseFull suite of microsoft and office performance management software applicationsEpic
Customer Service SupervisorCustomer Service Team LeadTelephone BankerQuality Analyst
CenterPoint EnergyAsurion LLCJP Morgan ChaseAsurion CCI
Texas School of Business
Houston, TX
Experienced and detail-oriented utility professional with 10+ years at CenterPoint Energy supporting customer service operations, workforce coordination, and administrative processes in fast-paced, highly regulated environments. Proven ability to manage multiple priorities while maintaining accuracy, confidentiality, and exceptional organizational standards. Skilled in timekeeping administration, attendance tracking, scheduling coordination, data entry, reporting, document management, and process compliance.
Demonstrated success supporting supervisors, managers, and cross-functional teams through effective communication, record management, operational reporting, and problem resolution. Experienced in coordinating employee schedules, maintaining confidential personnel information, processing administrative transactions, monitoring performance data, and ensuring adherence to company policies and labor requirements.
Highly proficient in Microsoft Office Suite, SAP systems, and administrative support functions, with a strong ability to analyze information, manage sensitive data, and meet critical deadlines. Recognized for professionalism, adaptability, attention to detail, and a customer-focused approach. Bilingual in English and Spanish with an Administrative Assistance certification and a commitment to supporting operational excellence across Distribution Control Operations.
Service Sales RepresentativeOwner/Operator Tool DistributorSenior Service Sales Representative
Safety KleenMac ToolsCintas Uniform Services
GundersonWest Valley College
North Las Vegas, NV
Goal-oriented service sales representative with 20+ years of experience dedicated to exceeding customers’ expectations with a track record of achieving exceptional results in quota-based sales. Motivated to lead and help others reach personal and company goals.
TOP SKILLS
Sales techniqueRegulatory complianceHazardous waste managementClass b licenseHazmat/tanker endorsements
Cooperative Response Center, Inc.Blue Cross Blue Shield of IL, MT, NM, OK & TX7-ElevenJoyson Safety SystemsCooperative Response Center
Kaplan University
Winters, TX
Dedicated customer service professional with extensive experience in coordinating service requests and enhancing team collaboration. Skilled in communication and problem-solving, effectively adapting to dynamic environments. Committed to delivering reliable support and ensuring operational efficiency with a client-focused approach.
TOP SKILLS
Active learningComplaint handlingFollow-up skillsDe-escalation techniquesCustomer service
Customer Service Team LeaderAssistant Customer Service ManagerBookkeeper
PublixKrogerHannaford Supermarket
University of Northern GeorgiaAndover College
Gainesville, GA
Detail-oriented professional with extensive experience in customer service and team leadership. Known for exceptional problem resolution skills and fostering a collaborative workplace. Committed to driving customer satisfaction and operational efficiency.
