Hire Top Member Service Representative

Jessica McGoldrick

Experienced with evaluating and adjudicating veteran claims. Utilizes regulatory knowledge and analytical skills to ensure fair and timely decisions. Track record of effective communication and teamwork, fostering positive relationships with veterans and colleagues.

Lupe Montoya

Patient Access Specialist streamlining registration, eligibility review, and authorization support and completing 101+ coverage checks per week for high-volume ambulatory care. Strengthens the patient access process by catching coverage issues early, correcting 31+ pre-visit registration or insurance issues per month, and keeping pre-visit work aligned with clinic needs. Communicates clearly with families and care teams to reduce delays before appointments.

Tenaya Fleming

Seasoned Customer Service / Branch Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.

Christopher Bachmann

Experienced Senior Driver with 28 years in package handling and delivery logistics. Skilled in route coordination and safety compliance, ensuring timely deliveries while maintaining trust and satisfaction among customers.

Gail Epps

Dynamic customer service professional with extensive experience at Aetna Health Insurance, excelling in Medicare knowledge and customer relationship management. Proven ability to enhance client satisfaction through effective communication and data analysis. Recognized for delivering exceptional support and fostering positive patient experiences in fast-paced environments.

Rosemary Crisp

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Maria Moore

Dedicated Customer Service Representative with a proven track record in resolving inquiries and enhancing taxpayer satisfaction. Skilled in active listening and critical thinking, committed to improving service quality.

Anne Portinen

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.