Hire Top Lead Customer Service Representative

Michael Collins

Customer Service Specialist experienced in prioritizing and multi-tasking in fast-paced environments. Achieved team goals by effectively collaborating and addressing escalated customer support issues. Engaged community member and leader of Connection Team and study groups.

PATRICIA G. McCORMICK

Proven record of leadership ability. Excel at leading top-performing payroll customer service teams, managing research efforts, and identifying areas for improvement. Consistent history of reducing workload backlogs, production times and labor costs. Excellent problem solving and program management skills. Highly adept at directing financial management and analysis, data analysis, and payment tracking and processing within the Department of Veterans Affairs. Special expertise in payroll systems, procedures, and program analysis with emphasis on customer service. Extensive background within the VA’s Financial Services Center Financial Payroll Service and Nationwide Vendor File Division, including along the legislation, policies, and procedures relating to payroll and other payment types. Recognized subject-matter expert (SME) for Family and Medical Leave Act, proprietary government financial management, invoice payment processing, document management, automated vendor input, vendor management, and vendor inquiry systems. Highly knowledgeable in critical regulations and standards, including Public Law 111-163 OMB Circulars A-127 Financial Management Systems, A-134 Financial Accounting Principles & Standards, A-136 Financial Reporting Requirements, and 5-CFR Part 1315 Prompt Pay Regulations. Experienced analyst prepared for this role with strong focus on data interpretation, financial modeling, and strategic planning. Known for collaboration and delivering results, adaptable to changing needs, and reliable. Skilled in data visualization, problem-solving, and stakeholder communication. Employers value analytical mindset, teamwork, and consistent performance.

Bryan Marshall

Motivated employee with strong work ethic, adaptability, and clear communication. Demonstrated ability to work independently while maintaining quality and timelines. Rapid learner who masters new skills quickly. Results-focused mindset and reliable collaboration with team members.

Beth Predmore

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results driven with a passion for growth and efficiency to meet company needs and increase service value.

VINCENT E. FOWLER

Detail-oriented professional with extensive experience resolving customer inquiries and managing support services. Committed to enhancing customer satisfaction and driving operational efficiency through effective problem resolution and engagement strategies.

Tracy M Mikelson

Dynamic Account Manager with expertise in customer retention, regulatory compliance, and export documentation. Proven ability to enhance service delivery and resolve customer inquiries efficiently.

George Sexton

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Linda Fredericks

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.