Hire Top Call Center Representative

Latisha Mitchell

Accomplished in improving customer satisfaction, increasing quality and reducing call times with hands-on leadership of call center employees. Evaluates staff performance against forecasted trends and makes proactive adjustments to policies and procedures.

Paola Thompson

Resourceful professional with a strong background in front facing and call center operations along with guest coordination. Notable skills in managing high-volume inquiries, computer software, educating customers, and implementing process improvements to enhance service quality and efficiency.

Mauricio Alvarez

Hard-working bilingual individual offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

JENNIFER PENN

Accomplished healthcare professional with over 10 years of experience, proficient in care coordination, interdisciplinary team leadership, and delivering superior patient outcomes. Recognized for exemplary decision-making, problem-solving, and communication skills, as well as extensive knowledge in healthcare operations and insurance practices.

Sondra Fitzgerald

Dynamic professional with extensive experience in call center operations at Fortuna, excelling in customer communications and team development. Proven ability to enhance service delivery through effective call handling and data entry. Recognized for fostering a collaborative environment that boosts efficiency and customer satisfaction.

KENTESSA WALKER

Eager to be apart of a growing field. Exceptional attention to detail, collaboration, and typing skills. Professionally trained medical assistant, with a long background of medical reception experience.

Ida James

Experienced Customer Service Representative with 4 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Jill Magiera

Comprehensive skills and success in business administration, office management and personal customer service, with a proven track record of client satisfaction. Trained in medical terminologies, claims processing, pathology and the management of patient records. Skilled in written and oral communications with technical staff, managers and clients, with great attention to detail. Work well in strenuous and fast-paced environments, while maintaining flexibility and accuracy. Understand the value of being a team-player and can easily relate to employees of all levels.